LogMeIn Resolve vs. Syncro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogMeIn Resolve
Score 8.0 out of 10
N/A
LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.
$29
per month
Syncro
Score 8.9 out of 10
N/A
Syncro is a combined RMM & PSA solution built specifically for modern MSPs, from SyncroMSP (Servably, Inc) headquartered in Kirkland. Syncro’s unified IT operations platform, automates and simplifies service delivery for MSPs and IT professionals to help them grow their business.
$139
per month per user
Pricing
LogMeIn ResolveSyncro
Editions & Modules
Remote Access
$29
per month
Remote Support Plus
$55
per month
Standard
$70
per month
Premium
Contact Sales
Core
$139
per month per user
Team
$189
per month per user
Offerings
Pricing Offerings
LogMeIn ResolveSyncro
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%Discount available for annual pricing.
More Pricing Information
Features
LogMeIn ResolveSyncro
Management Tasks
Comparison of Management Tasks features of Product A and Product B
LogMeIn Resolve
7.4
25 Ratings
1% below category average
Syncro
9.0
1 Ratings
18% above category average
Patch Management7.425 Ratings9.01 Ratings
Policy-based automation00 Ratings9.01 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
LogMeIn Resolve
8.5
49 Ratings
21% above category average
Syncro
7.3
1 Ratings
6% above category average
Attended device access9.248 Ratings8.01 Ratings
Unattended device access8.041 Ratings8.01 Ratings
Mobile device access7.933 Ratings00 Ratings
Virtual device access8.336 Ratings00 Ratings
Multiple-display support8.740 Ratings00 Ratings
Multiple concurrent sessions9.142 Ratings6.01 Ratings
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
LogMeIn Resolve
-
Ratings
Syncro
8.0
1 Ratings
9% above category average
Virtualization monitoring00 Ratings7.01 Ratings
IT Asset Discovery00 Ratings9.01 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
LogMeIn Resolve
-
Ratings
Syncro
6.7
1 Ratings
10% below category average
Remote monitoring00 Ratings9.01 Ratings
Network device monitoring00 Ratings7.01 Ratings
Activity Monitoring00 Ratings4.01 Ratings
Best Alternatives
LogMeIn ResolveSyncro
Small Businesses
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.2 out of 10
NinjaOne
NinjaOne
Score 9.2 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
LogMeIn ResolveSyncro
Likelihood to Recommend
8.2
(106 ratings)
8.9
(2 ratings)
Likelihood to Renew
8.8
(15 ratings)
-
(0 ratings)
Usability
8.7
(87 ratings)
9.0
(1 ratings)
Availability
8.9
(2 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.6
(6 ratings)
-
(0 ratings)
Implementation Rating
9.1
(4 ratings)
-
(0 ratings)
User Testimonials
LogMeIn ResolveSyncro
Likelihood to Recommend
GoTo (formerly LogMeIn)
Monitoring and alerts are good security features. Cloud platforms are well suited if the organization's operations are across the globe, as the cloud saves networking and other costs. But if the organization is small, then it is not well suited. In the case of a small organization, it is better to use other economic platforms.
Read full review
SyncroMSP (Servably, Inc)
SyncroMSP is great for MSPs starting out or wanting to keep their costs low. Some RMM software will charge per install - and price breaks only available as your base grows to a significant number. As Syncro is a "per agent" cost, the costs for an MSP are (a) known and (b) easily to manage as the team grows. The third-party integration element is very useful for MSPs looking to be able to not only onsell additional services, but the management of these services is simple for anybody to use
Read full review
Pros
GoTo (formerly LogMeIn)
  • I can connect my laptop to a network router or switch and use GoTo Resolve to allow Engineers to make changes without divulging passwords for security reasons.
  • Help end users with new programs and show them how to use them remotely.
  • Fix
  • Trouble shoot computer problems remotely without needing to drive to the location of the computer.
Read full review
SyncroMSP (Servably, Inc)
  • Ticketing
  • Estimates
  • invoicing
  • tracking endpoints
  • credit card processing
  • Patches
  • updates
Read full review
Cons
GoTo (formerly LogMeIn)
  • The file transfer functionality could definitely use some work. Missing the simplicity that other solutions such as GoTo Assist offered where transferring a file was as simply as dragging and dropping.
  • The file browsing system when connected to a remote workstation could be more intuitive and easier to use.
  • Sometimes the boxes that have to be acknowledged by the end user pop up behind other windows and can be difficult for them to locate in a timely manner.
Read full review
SyncroMSP (Servably, Inc)
  • Ticketing. Whilst the ticketing system works, it is fairly basic compared to specific ticketing solutions. Some improvements here would be great.
  • Remote Management - granular options on accounts. You are unable to have some clients or systems which do not require a password for remote access, whilst having this set for other clients/accounts. This makes it a problem if you want to use the remote management component on servers where there is no one available to approve access
  • Better "built in" remote access software. Whilst the base remote access software works and that the system integrates with larger remote management vendors, some improvements to the remote management component would be beneficial
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
Read full review
SyncroMSP (Servably, Inc)
No answers on this topic
Usability
GoTo (formerly LogMeIn)
From a receiving perspective, this software has been really easy to use. There is also the capability to have mobile device management so this is applicable to a variety of platforms and devices that may need troubleshooting. The reason I am not rating it a full 10 points is because I notice the lag time for the mouse is a little delayed on a consistent basis.
Read full review
SyncroMSP (Servably, Inc)
Very easy to learn and comprehend. My partner and I had about a week of training and we were off and running. We are a small company and this system for now is a good fit. We can grow with it and not be nickel and dimed with various components being considered and add-ons and more money
Read full review
Reliability and Availability
GoTo (formerly LogMeIn)
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
Read full review
SyncroMSP (Servably, Inc)
No answers on this topic
Performance
GoTo (formerly LogMeIn)
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
Read full review
SyncroMSP (Servably, Inc)
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
Read full review
SyncroMSP (Servably, Inc)
No answers on this topic
Implementation Rating
GoTo (formerly LogMeIn)
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
Read full review
SyncroMSP (Servably, Inc)
No answers on this topic
Alternatives Considered
GoTo (formerly LogMeIn)
Intune does not have remote desktop. Intune also does not do 3rd party patching very well. Manage Engine Desktop Central requires a VPN Client to access the remote clients. It also requires quite a bit of configuration to work well. GoTo Resolve is the most complete tool I have used. I would recommend it to anyone.
Read full review
SyncroMSP (Servably, Inc)
Syncro does not have every bell or whistle (especially when compared with Kaseya VSA). However from a cost versus feature perspective, Syncro wins hands down. Syncro versus Atera - they are very similar products and also use the per agent pricing. This was a big driver for us and Syncro came out at cheaper priced option. Atera does have more features and is a more mature product - however the features that we required were perfect in SyncroMSP
Read full review
Return on Investment
GoTo (formerly LogMeIn)
  • We managed to work in a way that was impossible before these kinds of tools were offered in the market
  • The program is constantly evolving to try to fix bugs and that can affect the day-to-day use.
  • If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future
Read full review
SyncroMSP (Servably, Inc)
  • The ROI on investment in Syncro is excellent since it is priced per user not endpoint like many of its competitors
  • Very easy to learn and use
  • The Syncro customer service and support is excellent
Read full review
ScreenShots

LogMeIn Resolve Screenshots

Screenshot of LogMeIn Resolve Device QuickviewScreenshot of LogMeIn Resolve - DevicesScreenshot of LogMeIn Resolve - Guided Agent FlowScreenshot of LogMeIn Resolve MS Teams TicketingScreenshot of LogMeIn Resolve Support SessionScreenshot of LogMeIn Resolve Tickets Board

Syncro Screenshots

Screenshot of Syncro’s ticketing system. Customized ticket workflows ensure issues are being handled correctly. Templated worksheets for common ticket types maintain process consistency. Syncro’s ticketing integrates directly into billing to capture all time spent and work done.Screenshot of Syncro’s  billing functions. Syncro dynamically counts employees, assets, or policies and bill accordingly. Recurring invoices with prepaid billing can be set up against stored credit cards. Unbilled ticket charges can be added as line items to a single invoice. Syncro provides options like these, along with integrations into accounting systems like Xero and Quickbooks.Screenshot of Syncro's communications, which can include a branded system tray icon, appearing on every client device to give clients convenient embedded options for contact. Live chat, agent contact forms, and email flow directly to ticketing to ensure everything is documented. A branded customer portal can be set up, where clients can log in to see documentation, review and pay invoices, launch remote sessions into their own assets, or open a ticket. Syncro's email function can be used to send broad communications or targeted messages to specific clients.Screenshot of Syncro's remote monitoring, used to keep a real-time eye on every device under management, including any running services and processes. Syncro sends alerts when issues arise.Screenshot of issue remediation, which can be set up to automatically perform actions when an alert is created, such as creating a ticket, sending an SMS message to a technician, or running a script. Automated remediations can sometimes totally displace human involvement.Screenshot of Syncro's scripting feature, which can be used to customize and automate workflows. Syncro has scripting capabilities in PowerShell, VBScript, Mac, and batch scripting. Its library of one-line PowerShell commands can help to drive efficiency.