What users are saying about
Top Rated
137 Ratings
Top Rated
137 Ratings
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Score 8.3 out of 100
3 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Looker

If you're a company who's been in business for a few years, and can afford a Looker license, then I wouldn't really look anywhere else. We've looked at a TON of data analytics/BI tools over the years and Looker is, by far, the best we've seen. However, that comes with a cost. If you're a new startup, Looker probably isn't appropriate for you because of the cost.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Some teams get excited when looking at ITSI service models and envision modeling the entire infrastructure. What gets lost in translation is breaking it down to services, and also ITSI is not a replacement for an APM solution. So using a proper APM solution to drive quick insights into specific transactions, then feeding that data to Splunk/ITSI is a better bet.
Mike McGrail | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Looker
7.2
Splunk IT Service Intelligence (ITSI)
Pixel Perfect reports
Looker
6.9
Splunk IT Service Intelligence (ITSI)
Customizable dashboards
Looker
7.9
Splunk IT Service Intelligence (ITSI)
Report Formatting Templates
Looker
7.0
Splunk IT Service Intelligence (ITSI)

Ad-hoc Reporting

Looker
7.5
Splunk IT Service Intelligence (ITSI)
Drill-down analysis
Looker
8.2
Splunk IT Service Intelligence (ITSI)
Formatting capabilities
Looker
7.3
Splunk IT Service Intelligence (ITSI)
Integration with R or other statistical packages
Looker
5.9
Splunk IT Service Intelligence (ITSI)
Report sharing and collaboration
Looker
8.6
Splunk IT Service Intelligence (ITSI)

Report Output and Scheduling

Looker
8.1
Splunk IT Service Intelligence (ITSI)
Publish to Web
Looker
8.2
Splunk IT Service Intelligence (ITSI)
Publish to PDF
Looker
7.8
Splunk IT Service Intelligence (ITSI)
Report Versioning
Looker
7.6
Splunk IT Service Intelligence (ITSI)
Report Delivery Scheduling
Looker
8.8
Splunk IT Service Intelligence (ITSI)

Data Discovery and Visualization

Looker
6.7
Splunk IT Service Intelligence (ITSI)
Pre-built visualization formats (heatmaps, scatter plots etc.)
Looker
7.5
Splunk IT Service Intelligence (ITSI)
Location Analytics / Geographic Visualization
Looker
7.9
Splunk IT Service Intelligence (ITSI)
Predictive Analytics
Looker
4.6
Splunk IT Service Intelligence (ITSI)

Access Control and Security

Looker
8.5
Splunk IT Service Intelligence (ITSI)
Multi-User Support (named login)
Looker
8.8
Splunk IT Service Intelligence (ITSI)
Role-Based Security Model
Looker
8.4
Splunk IT Service Intelligence (ITSI)
Multiple Access Permission Levels (Create, Read, Delete)
Looker
8.4
Splunk IT Service Intelligence (ITSI)

Mobile Capabilities

Looker
6.0
Splunk IT Service Intelligence (ITSI)
Responsive Design for Web Access
Looker
7.5
Splunk IT Service Intelligence (ITSI)
Dedicated iOS Application
Looker
5.0
Splunk IT Service Intelligence (ITSI)
Dedicated Android Application
Looker
5.0
Splunk IT Service Intelligence (ITSI)
Dashboard / Report / Visualization Interactivity on Mobile
Looker
6.7
Splunk IT Service Intelligence (ITSI)

Pros

Looker

  • Incredibly advanced analytics tool that is even more capable if you learn how to use LookML which is Looker's custom programming language.
  • Quick access to the raw data that is being visualized allows you to spot check for data integrity.
  • My usage with Looker is limited because of our integration but, having seen their updates over time, the integrations with Slack, Salesforce, and other tools appear to greatly improve organizations' workflows.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • Detecting outliers
  • Detecting abnormal behavior
ShuYun Du | TrustRadius Reviewer

Cons

Looker

  • Mobile viewing is HTML based, not always highly viewable.
  • Basic operations can be difficult to achieve. There is a function called table calculations which allows this.
  • Running on a single server, the entire instance can slow down if even one user schedules a large dashboard.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • Multiple ways to ingest the same data can be confusing (events vs. metrics).
  • Glass tables can be a conflicting priority against normal Splunk dashboards.
  • Proper setup for alerting requires content packs that could be included with the product directly.
  • A separate license for ITSI on top of Splunk may make purchasing decisions difficult to justify.
Mike McGrail | TrustRadius Reviewer

Likelihood to Renew

Looker

Looker 9.0
Based on 4 answers
We've been very happy with Looker so far, and all teams in the organization are starting to see its value, and use it on a frequent basis. It has quickly become our accessible "source of truth" for all data/metrics.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI) 9.1
Based on 1 answer
We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
Mike McGrail | TrustRadius Reviewer

Support Rating

Looker

Looker 10.0
Based on 4 answers
Looker support specialists are heroes. They are knowledgeable, smart, and always vouch for your success. The availability is super quick, and even if there is no current solution for my problem, they will address it and voice it as feedback for a product.
Jasmeet S Babra | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI) 8.3
Based on 3 answers
I like Splunk IT Service Intelligence in general. However, the Splunk IT Service Intelligence license is a bit complicated and not very straight forward.
ShuYun Du | TrustRadius Reviewer

Alternatives Considered

Looker

Looker stacks up very well against the other tools we have evaluated and used. All the tools have their own pros and cons. Looker had a better edge in terms of visualizations when we chose to use it. After several updates, other tools began to have newer features. Looker still stands competitive.
Purav Vaidya | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

I have not used any other product like Splunk IT Service Intelligence. The Splunk IT Service Intelligence can be applied across all the information you have in your Splunk environment. You can correlate the events with Splunk IT Service Intelligence and use it as an APM tool or business service analysis or fraud investigation.
ShuYun Du | TrustRadius Reviewer

Return on Investment

Looker

No answers on this topic

Splunk IT Service Intelligence (ITSI)

  • Eliminated >$500,000 in other software licensing.
  • Expected to be able to sunset additional point solution tools in favor of using ITSI.
  • Outage triage time is already being reduced, even while still instrumenting the product.
Mike McGrail | TrustRadius Reviewer

Screenshots

Splunk IT Service Intelligence (ITSI)

Pricing Details

Looker

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Splunk IT Service Intelligence (ITSI)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Looker
8.2
Splunk IT Service Intelligence (ITSI)
8.1

Likelihood to Renew

Looker
9.0
Splunk IT Service Intelligence (ITSI)
9.1

Support Rating

Looker
10.0
Splunk IT Service Intelligence (ITSI)
8.3

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