What users are saying about
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Top Rated
1867 Ratings
54 Ratings

Mailchimp

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Top Rated
1867 Ratings
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Score 8.2 out of 100
54 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Mailchimp

Mailchimp is well suited to a situation where you have a stable or known set of recipients to whom you will be sending email updates on a regular basis. Mailchimp is well suited to situations where a lot of information needs to be sent to a lot of different people and organizations at specified times in the future.Mailchimp is not appropriate for one-to-one communication - the higher the scale of interactions from 1 to many the better the software performs.
Alfred Brock | TrustRadius Reviewer

Sage CRM

Only having one primary contact can cause issues for companies who are more specialized and custom. We deal with many people throughout the company so this can cause issues on trying to figure out who to contact. Creating advanced custom screens are also rather complicated and many times would require outside work to complete.For retail it is much more simplistic and easy to use. Storing all customer information along with communication info is simple.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Mailchimp
8.1
Sage CRM
WYSIWYG email editor
Mailchimp
8.5
Sage CRM
Dynamic content
Mailchimp
7.8
Sage CRM
Ability to test dynamic content
Mailchimp
7.9
Sage CRM
Landing pages
Mailchimp
7.6
Sage CRM
A/B testing
Mailchimp
7.8
Sage CRM
Mobile optimization
Mailchimp
8.6
Sage CRM
Email deliverability reporting
Mailchimp
8.8
Sage CRM
List management
Mailchimp
8.3
Sage CRM
Triggered drip sequences
Mailchimp
7.7
Sage CRM

Lead Management

Mailchimp
9.2
Sage CRM
Lead nurturing
Mailchimp
6.9
Sage CRM
Lead scoring and grading
Mailchimp
10.0
Sage CRM
Data quality management
Mailchimp
10.0
Sage CRM
Automated sales alerts and tasks
Mailchimp
10.0
Sage CRM

Campaign Management

Mailchimp
10.0
Sage CRM
Calendaring
Mailchimp
10.0
Sage CRM
Event/webinar marketing
Mailchimp
10.0
Sage CRM

Social Media Marketing

Mailchimp
10.0
Sage CRM
Social sharing and campaigns
Mailchimp
10.0
Sage CRM
Social profile integration
Mailchimp
10.0
Sage CRM

Reporting & Analytics

Mailchimp
7.8
Sage CRM
Dashboards
Mailchimp
7.7
Sage CRM
Standard reports
Mailchimp
8.2
Sage CRM
Custom reports
Mailchimp
7.4
Sage CRM

Platform & Infrastructure

Mailchimp
8.5
Sage CRM
API
Mailchimp
9.0
Sage CRM
Role-based workflow & approvals
Mailchimp
10.0
Sage CRM
Customizability
Mailchimp
6.4
Sage CRM
Integration with Salesforce.com
Mailchimp
8.5
Sage CRM
Integration with Microsoft Dynamics CRM
Mailchimp
8.5
Sage CRM
Integration with SugarCRM
Mailchimp
8.5
Sage CRM

Sales Force Automation

Mailchimp
Sage CRM
9.5
Customer data management / contact management
Mailchimp
Sage CRM
10.0
Workflow management
Mailchimp
Sage CRM
10.0
Territory management
Mailchimp
Sage CRM
10.0
Opportunity management
Mailchimp
Sage CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Mailchimp
Sage CRM
10.0
Contract management
Mailchimp
Sage CRM
5.6
Quote & order management
Mailchimp
Sage CRM
10.0
Interaction tracking
Mailchimp
Sage CRM
10.0
Channel / partner relationship management
Mailchimp
Sage CRM
10.0

Customer Service & Support

Mailchimp
Sage CRM
10.0
Case management
Mailchimp
Sage CRM
10.0
Call center management
Mailchimp
Sage CRM
10.0
Help desk management
Mailchimp
Sage CRM
10.0

Marketing Automation

Mailchimp
Sage CRM
10.0
Lead management
Mailchimp
Sage CRM
10.0
Email marketing
Mailchimp
Sage CRM
10.0

CRM Project Management

Mailchimp
Sage CRM
10.0
Task management
Mailchimp
Sage CRM
10.0
Billing and invoicing management
Mailchimp
Sage CRM
10.0
Reporting
Mailchimp
Sage CRM
10.0

CRM Reporting & Analytics

Mailchimp
Sage CRM
10.0
Forecasting
Mailchimp
Sage CRM
10.0
Pipeline visualization
Mailchimp
Sage CRM
10.0
Customizable reports
Mailchimp
Sage CRM
10.0

Customization

Mailchimp
Sage CRM
10.0
Custom fields
Mailchimp
Sage CRM
10.0
Custom objects
Mailchimp
Sage CRM
10.0
Scripting environment
Mailchimp
Sage CRM
10.0
API for custom integration
Mailchimp
Sage CRM
10.0

Security

Mailchimp
Sage CRM
10.0
Single sign-on capability
Mailchimp
Sage CRM
10.0
Role-based user permissions
Mailchimp
Sage CRM
10.0

Social CRM

Mailchimp
Sage CRM
10.0
Social data
Mailchimp
Sage CRM
10.0
Social engagement
Mailchimp
Sage CRM
10.0

Integrations with 3rd-party Software

Mailchimp
Sage CRM
10.0
Marketing automation
Mailchimp
Sage CRM
10.0
Compensation management
Mailchimp
Sage CRM
10.0

Platform

Mailchimp
Sage CRM
10.0
Mobile access
Mailchimp
Sage CRM
10.0

Pros

Mailchimp

  • Easy to use and updates to application have been very customer focused.
  • Love the amount of services you receive from them at absolutely no cost to you. You can add up to 2,000 subscribers for free.
  • Compatibility with our CRM and Hubspot which enables us to target our email marketing efforts.
  • Great customer service. Any time issues arose or questions needed to be addressed, their customer service team was very responsive and helpful.
  • Outstanding email analytics which allows us to measure many metrics for our email marketing campaign.
Ron Rothstain | TrustRadius Reviewer

Sage CRM

  • SAGE CRM is a very clean and easy to use interface and easy to navigate around. Users seem to instantly understand with very little training where they are in the system, which is not always true of other system we have used in the past. The Key sometimes is removing 'clutter' for that user.
  • Sales and Sales Manager tend to find it is very intuitive and since it is flexibly with its design, we have created various extra option to improve sales peoples management of Contracts, Events and even Samples, saving and eliminating multiple spreadsheets.
  • Case Management and workflow capabilities together with the ability to offer Self Service and embed into your website has been very powerful and a number of client have found this can save them tremendous time. Adding in automatic notifications through a powerful workflow capability can save hours of time for the Users
  • Flexible Reporting using a wizard approach means that the system is easy to train on and for users we find that they embrace this even more since they feel an ownership for the CRM system, something that all CRM User aspire too.
  • Flexible licencing and Editions. Not always well known, but SAGE CRM has two editions (somewhat confusing) the Cloud or SAGE CRM.com doest use the same naming convention, but these are Standard And Advanced Editions. However, in particular, there is a Concurrent Licence option, albeit at a premium, but we once saved a client over £14000 on a 50 user system when they migrated to SAGE CRM Concurrent from their existing Named Licence CRM system, paying for the complete migration in year One
Gary Perkins | TrustRadius Reviewer

Cons

Mailchimp

  • Phone support. While the chat function is extremely effective, it can be helpful with certain questions to speak with someone over the phone.
  • I'd like the ability to unsubscribe someone to all campaigns. Currently, if someone unsubscribes to a campaign, they will never receive that exact campaign again. But if their email address is on multiple lists or gets added on another list by someone who is unaware that they unsubscribed, that person will receive another email. Many recipients have been angered by this, telling me that the unsubscribed - which they did - but I have to explain that the process is not universal, and sometimes we forget to include the "exclude" list.
  • The payment structure goes by the number of email addresses that are stored on Mailchimp, so to stay below a certain billing threshold, I have to periodically delete lists of stored email addresses. This gets to be cumbersome because I regularly need to delete and re-upload many of the same lists of people.
Jason Carlage | TrustRadius Reviewer

Sage CRM

  • One of the areas that Sage CRM is different is the way that Appointments and Tasks are delivered to the user in the interface. This presents a challenge in the way that most people utilize a Calendar in their daily execution. Many companies want to see a color coded Calendar for multiple team members and this is provided through a 3rd party.
  • Executing workflow through the mobile device is another area that users have requested. With such a strong workflow and escalation engine extending to the mobile interface would be groundbreaking in the CRM industry.
  • The data loading tools also need some work. In today's world we often extend the platform for unique entities and today we use 3rd party tools for any data migration besides basic customer and contact information.
Danny Estrada | TrustRadius Reviewer

Likelihood to Renew

Mailchimp

Mailchimp 9.4
Based on 49 answers
Love the product! Easy to use -create fabulous e-mails for our clients which met their needs! Enjoyed using the tools and creating a report for the sales and marketing teams that we work for which helped sharpen their focus and increase their revenue!
Valie Robbins | TrustRadius Reviewer

Sage CRM

Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
Anonymous | TrustRadius Reviewer

Usability

Mailchimp

Mailchimp 8.5
Based on 138 answers
The interface is really easy to use. The email editor works great and helps smooth out the issues you have when creating emails for the many different email clients out there. It's also easy to schedule and deploy emails within the platform. Email reporting is also great.
Mike Muller | TrustRadius Reviewer

Sage CRM

Sage CRM 8.3
Based on 3 answers
I think it is intuitive, easy to customize and easy to learn
Kari-Ann B. Ryan | TrustRadius Reviewer

Reliability and Availability

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

Sage CRM

No score
No answers yet
No answers on this topic

Performance

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

Sage CRM

Sage CRM 8.2
Based on 1 answer
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Kari-Ann B. Ryan | TrustRadius Reviewer

Support Rating

Mailchimp

Mailchimp 10.0
Based on 16 answers
The customer support clients really know about their tool and they were able to help my with all of my questions and problems, which over the years were quite a few. They're even motivated enough to drop a funny line here and there which perfectly matches their corporate language on the website.
Fabian Kuhn | TrustRadius Reviewer

Sage CRM

No score
No answers yet
No answers on this topic

In-Person Training

Mailchimp

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
Anonymous | TrustRadius Reviewer

Implementation Rating

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

Sage CRM

Sage CRM 8.0
Based on 1 answer
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Mailchimp

The automation features in Mailchimp vastly outrank any other mail service I've tried so far, and seeing as we often try and teach our clients how to utilize it, I also really appreciate their deep and constantly updated tutorials and documentation. Whenever I've had an issue or problem their support staff, whether over chat or phone have been really helpful and invested in helping solve the issue.
Maria Clara Daly | TrustRadius Reviewer

Sage CRM

I have evaluated and implemented MS Dynamics CRM from a business perspective, and more recently Salesforce.com CRM as an administarator. Sage was more intuitive than Salesforce, and also less expensice than both of them. At that time, I used Sage CRM because the company I was working with had purchased Sage ERP. However, they never implemented it, but I did implement Sage CRM almost by myself. It is a great tool to manage sales process and marketing campaigns.
Luis Brea | TrustRadius Reviewer

Scalability

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

Sage CRM

No score
No answers yet
No answers on this topic

Return on Investment

Mailchimp

  • Its affordability keeps campaign expenditures low. For the first year of the campaign, we were able to utilize the free service which saved us about $400 on administrative costs. We have just recently upgraded to a payment plan.
  • The ease of using saved templates cuts down on staff time, and even if we decide to use a new template, customizing a template is pretty simple.
  • We have been able to raise $5,000+ from our email campaigns, and that was during the time when we weren't paying for the service.
Fredrick Doss, M.A. | TrustRadius Reviewer

Sage CRM

  • Allowed managers to have visibility into salesperson pipelines with far less communication and time spent by all.
  • Allowed more predicative information on where the business is from a pipeline perspective so we can predict future business and resource requirements.
  • Allowed us to manage our customer support more effectively with less staff and allows cases and information to be passed from one staff member to another easily.
Glen Mund | TrustRadius Reviewer

Screenshots

Pricing Details

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mailchimp Editions & Modules

Additional Pricing Details

Sage CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sage CRM Editions & Modules

On-premise Edition
Sage CRM (on premise)1
  1. Lifetime License per Seat
SaaS Edition
Sage CRM (cloud)$451
  1. Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.

Rating Summary

Likelihood to Recommend

Mailchimp
8.5
Sage CRM
9.0

Likelihood to Renew

Mailchimp
9.4
Sage CRM
5.1

Usability

Mailchimp
8.5
Sage CRM
8.3

Reliability and Availability

Mailchimp
10.0
Sage CRM

Performance

Mailchimp
10.0
Sage CRM
8.2

Support Rating

Mailchimp
10.0
Sage CRM

In-Person Training

Mailchimp
Sage CRM
7.0

Implementation Rating

Mailchimp
8.8
Sage CRM
8.0

Scalability

Mailchimp
9.3
Sage CRM

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