What users are saying about
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Top Rated
1867 Ratings
19 Ratings

Mailchimp

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Top Rated
1867 Ratings
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Score 8.2 out of 100
19 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Mailchimp

Mailchimp is well suited to a situation where you have a stable or known set of recipients to whom you will be sending email updates on a regular basis. Mailchimp is well suited to situations where a lot of information needs to be sent to a lot of different people and organizations at specified times in the future.Mailchimp is not appropriate for one-to-one communication - the higher the scale of interactions from 1 to many the better the software performs.
Alfred Brock | TrustRadius Reviewer

Solutionreach

Solutionreach is perfect for any office that confirms appointments, or just wants to be able to communicate with their patients easier and HIPPA compliant. Even if you don't confirm appointments, wouldn't it be great for your patients to be able to communicate with your office more easily?
Debra Reiner | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Mailchimp
8.1
Solutionreach
WYSIWYG email editor
Mailchimp
8.5
Solutionreach
Dynamic content
Mailchimp
7.8
Solutionreach
Ability to test dynamic content
Mailchimp
7.9
Solutionreach
Landing pages
Mailchimp
7.6
Solutionreach
A/B testing
Mailchimp
7.8
Solutionreach
Mobile optimization
Mailchimp
8.6
Solutionreach
Email deliverability reporting
Mailchimp
8.8
Solutionreach
List management
Mailchimp
8.3
Solutionreach
Triggered drip sequences
Mailchimp
7.7
Solutionreach

Lead Management

Mailchimp
9.2
Solutionreach
Lead nurturing
Mailchimp
6.9
Solutionreach
Lead scoring and grading
Mailchimp
10.0
Solutionreach
Data quality management
Mailchimp
10.0
Solutionreach
Automated sales alerts and tasks
Mailchimp
10.0
Solutionreach

Campaign Management

Mailchimp
10.0
Solutionreach
Calendaring
Mailchimp
10.0
Solutionreach
Event/webinar marketing
Mailchimp
10.0
Solutionreach

Social Media Marketing

Mailchimp
10.0
Solutionreach
Social sharing and campaigns
Mailchimp
10.0
Solutionreach
Social profile integration
Mailchimp
10.0
Solutionreach

Reporting & Analytics

Mailchimp
7.8
Solutionreach
Dashboards
Mailchimp
7.7
Solutionreach
Standard reports
Mailchimp
8.2
Solutionreach
Custom reports
Mailchimp
7.4
Solutionreach

Platform & Infrastructure

Mailchimp
8.5
Solutionreach
API
Mailchimp
9.0
Solutionreach
Role-based workflow & approvals
Mailchimp
10.0
Solutionreach
Customizability
Mailchimp
6.4
Solutionreach
Integration with Salesforce.com
Mailchimp
8.5
Solutionreach
Integration with Microsoft Dynamics CRM
Mailchimp
8.5
Solutionreach
Integration with SugarCRM
Mailchimp
8.5
Solutionreach

Pros

Mailchimp

  • Easy to use and updates to application have been very customer focused.
  • Love the amount of services you receive from them at absolutely no cost to you. You can add up to 2,000 subscribers for free.
  • Compatibility with our CRM and Hubspot which enables us to target our email marketing efforts.
  • Great customer service. Any time issues arose or questions needed to be addressed, their customer service team was very responsive and helpful.
  • Outstanding email analytics which allows us to measure many metrics for our email marketing campaign.
Ron Rothstain | TrustRadius Reviewer

Solutionreach

  • SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
  • You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months.
  • This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together.
  • Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.
Latisha Gilbert | TrustRadius Reviewer

Cons

Mailchimp

  • Phone support. While the chat function is extremely effective, it can be helpful with certain questions to speak with someone over the phone.
  • I'd like the ability to unsubscribe someone to all campaigns. Currently, if someone unsubscribes to a campaign, they will never receive that exact campaign again. But if their email address is on multiple lists or gets added on another list by someone who is unaware that they unsubscribed, that person will receive another email. Many recipients have been angered by this, telling me that the unsubscribed - which they did - but I have to explain that the process is not universal, and sometimes we forget to include the "exclude" list.
  • The payment structure goes by the number of email addresses that are stored on Mailchimp, so to stay below a certain billing threshold, I have to periodically delete lists of stored email addresses. This gets to be cumbersome because I regularly need to delete and re-upload many of the same lists of people.
Jason Carlage | TrustRadius Reviewer

Solutionreach

  • The Newsletters can still use some improvement. The templates available are difficult to use and are hard to customize.
  • Newer features still have lots of bugs when they are released. While we can understand this is what happens with all new products, the turn around time to get a new feature to where it needs to be seems longer than average.
Elise Bugh | TrustRadius Reviewer

Likelihood to Renew

Mailchimp

Mailchimp 9.4
Based on 49 answers
Love the product! Easy to use -create fabulous e-mails for our clients which met their needs! Enjoyed using the tools and creating a report for the sales and marketing teams that we work for which helped sharpen their focus and increase their revenue!
Valie Robbins | TrustRadius Reviewer

Solutionreach

Solutionreach 9.1
Based on 1 answer
We save too much time with Solution Reach to turn back now.
Latisha Gilbert | TrustRadius Reviewer

Usability

Mailchimp

Mailchimp 8.5
Based on 138 answers
The interface is really easy to use. The email editor works great and helps smooth out the issues you have when creating emails for the many different email clients out there. It's also easy to schedule and deploy emails within the platform. Email reporting is also great.
Mike Muller | TrustRadius Reviewer

Solutionreach

No score
No answers yet
No answers on this topic

Reliability and Availability

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

Solutionreach

No score
No answers yet
No answers on this topic

Performance

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

Solutionreach

No score
No answers yet
No answers on this topic

Support Rating

Mailchimp

Mailchimp 10.0
Based on 16 answers
The customer support clients really know about their tool and they were able to help my with all of my questions and problems, which over the years were quite a few. They're even motivated enough to drop a funny line here and there which perfectly matches their corporate language on the website.
Fabian Kuhn | TrustRadius Reviewer

Solutionreach

Solutionreach 9.1
Based on 1 answer
Because I am all about customer service and they are right on it!
Anonymous | TrustRadius Reviewer

Implementation Rating

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

Solutionreach

No score
No answers yet
No answers on this topic

Alternatives Considered

Mailchimp

The automation features in Mailchimp vastly outrank any other mail service I've tried so far, and seeing as we often try and teach our clients how to utilize it, I also really appreciate their deep and constantly updated tutorials and documentation. Whenever I've had an issue or problem their support staff, whether over chat or phone have been really helpful and invested in helping solve the issue.
Maria Clara Daly | TrustRadius Reviewer

Solutionreach

Solutionreach, in my opinion, is more user-friendly. They are also very quick to offer a helping hand in areas that might stump us. I also love that unlike Demandforce when we were using it Solutionreach is always on top of things. If for some reason our server has an issue and they don't receive the upload they need with our information someone is on the phone calling me to let me know. This is not the case with all software systems most don't inform you, you have to call for help when you notice that it hasn't uploaded with the data. This could put you weeks behind on your correspondence.
Danielle Vascovich | TrustRadius Reviewer

Scalability

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

Solutionreach

No score
No answers yet
No answers on this topic

Return on Investment

Mailchimp

  • Its affordability keeps campaign expenditures low. For the first year of the campaign, we were able to utilize the free service which saved us about $400 on administrative costs. We have just recently upgraded to a payment plan.
  • The ease of using saved templates cuts down on staff time, and even if we decide to use a new template, customizing a template is pretty simple.
  • We have been able to raise $5,000+ from our email campaigns, and that was during the time when we weren't paying for the service.
Fredrick Doss, M.A. | TrustRadius Reviewer

Solutionreach

  • Increased revenue from appointments that may have been missed had they not received a confirmation or reminder call about an appointment. Able to fill that spot with someone else...
  • Keeps our physicians in the forefront of the patients minds when thinking about healthcare for their child.
  • We take pride in being a part of a family in assisting them with the care of their children. So birthday reminders and fun flyers or newsletters allow us to stay connected.
Kathi Newman, FACMPE | TrustRadius Reviewer

Screenshots

Pricing Details

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Solutionreach

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mailchimp
8.5
Solutionreach
9.0

Likelihood to Renew

Mailchimp
9.4
Solutionreach
9.1

Usability

Mailchimp
8.5
Solutionreach

Reliability and Availability

Mailchimp
10.0
Solutionreach

Performance

Mailchimp
10.0
Solutionreach

Support Rating

Mailchimp
10.0
Solutionreach
9.1

Implementation Rating

Mailchimp
8.8
Solutionreach

Scalability

Mailchimp
9.3
Solutionreach

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