What users are saying about
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Top Rated
1867 Ratings
2 Ratings

Mailchimp

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Top Rated
1867 Ratings
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Score 8.2 out of 100
2 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Mailchimp

Mailchimp is well suited to a situation where you have a stable or known set of recipients to whom you will be sending email updates on a regular basis. Mailchimp is well suited to situations where a lot of information needs to be sent to a lot of different people and organizations at specified times in the future.Mailchimp is not appropriate for one-to-one communication - the higher the scale of interactions from 1 to many the better the software performs.
Alfred Brock | TrustRadius Reviewer

SurveySparrow

From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.
Gary Shouldis | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Mailchimp
8.1
SurveySparrow
WYSIWYG email editor
Mailchimp
8.5
SurveySparrow
Dynamic content
Mailchimp
7.8
SurveySparrow
Ability to test dynamic content
Mailchimp
7.9
SurveySparrow
Landing pages
Mailchimp
7.6
SurveySparrow
A/B testing
Mailchimp
7.8
SurveySparrow
Mobile optimization
Mailchimp
8.6
SurveySparrow
Email deliverability reporting
Mailchimp
8.8
SurveySparrow
List management
Mailchimp
8.3
SurveySparrow
Triggered drip sequences
Mailchimp
7.7
SurveySparrow

Lead Management

Mailchimp
9.2
SurveySparrow
Lead nurturing
Mailchimp
6.9
SurveySparrow
Lead scoring and grading
Mailchimp
10.0
SurveySparrow
Data quality management
Mailchimp
10.0
SurveySparrow
Automated sales alerts and tasks
Mailchimp
10.0
SurveySparrow

Campaign Management

Mailchimp
10.0
SurveySparrow
Calendaring
Mailchimp
10.0
SurveySparrow
Event/webinar marketing
Mailchimp
10.0
SurveySparrow

Social Media Marketing

Mailchimp
10.0
SurveySparrow
Social sharing and campaigns
Mailchimp
10.0
SurveySparrow
Social profile integration
Mailchimp
10.0
SurveySparrow

Reporting & Analytics

Mailchimp
7.7
SurveySparrow
Dashboards
Mailchimp
7.7
SurveySparrow
Standard reports
Mailchimp
8.2
SurveySparrow
Custom reports
Mailchimp
7.3
SurveySparrow

Platform & Infrastructure

Mailchimp
8.5
SurveySparrow
API
Mailchimp
9.0
SurveySparrow
Role-based workflow & approvals
Mailchimp
10.0
SurveySparrow
Customizability
Mailchimp
6.4
SurveySparrow
Integration with Salesforce.com
Mailchimp
8.5
SurveySparrow
Integration with Microsoft Dynamics CRM
Mailchimp
8.5
SurveySparrow
Integration with SugarCRM
Mailchimp
8.5
SurveySparrow

Survey Format & Appearance

Mailchimp
SurveySparrow
7.8
Survey templates
Mailchimp
SurveySparrow
8.1
Themes
Mailchimp
SurveySparrow
8.1
Custom logo/branding
Mailchimp
SurveySparrow
7.1

Survey Content

Mailchimp
SurveySparrow
9.8
Changes to live survey
Mailchimp
SurveySparrow
10.0
Question design help
Mailchimp
SurveySparrow
10.0
Multiple question types
Mailchimp
SurveySparrow
9.5

Survey Logic

Mailchimp
SurveySparrow
10.0
Survey logic flexibility
Mailchimp
SurveySparrow
10.0

Survey Reporting & Analytics

Mailchimp
SurveySparrow
9.1
Response tracking
Mailchimp
SurveySparrow
10.0
Data export
Mailchimp
SurveySparrow
8.6
Standard reports
Mailchimp
SurveySparrow
9.5
Custom reports
Mailchimp
SurveySparrow
8.5
Analytics
Mailchimp
SurveySparrow
8.6

Survey Administration & Security

Mailchimp
SurveySparrow
10.0
Access controls
Mailchimp
SurveySparrow
10.0
Compliance
Mailchimp
SurveySparrow
10.0

Survey Distribution

Mailchimp
SurveySparrow
10.0
Vendor-offered crowdsourcing
Mailchimp
SurveySparrow
10.0
Respondent restrictions
Mailchimp
SurveySparrow
10.0

Pros

Mailchimp

  • Easy to use and updates to application have been very customer focused.
  • Love the amount of services you receive from them at absolutely no cost to you. You can add up to 2,000 subscribers for free.
  • Compatibility with our CRM and Hubspot which enables us to target our email marketing efforts.
  • Great customer service. Any time issues arose or questions needed to be addressed, their customer service team was very responsive and helpful.
  • Outstanding email analytics which allows us to measure many metrics for our email marketing campaign.
Ron Rothstain | TrustRadius Reviewer

SurveySparrow

  • Measurement NPS.
  • Getting feedback from customers.
  • We also use for lead generation.
Vitali Kosyrau | TrustRadius Reviewer

Cons

Mailchimp

  • Phone support. While the chat function is extremely effective, it can be helpful with certain questions to speak with someone over the phone.
  • I'd like the ability to unsubscribe someone to all campaigns. Currently, if someone unsubscribes to a campaign, they will never receive that exact campaign again. But if their email address is on multiple lists or gets added on another list by someone who is unaware that they unsubscribed, that person will receive another email. Many recipients have been angered by this, telling me that the unsubscribed - which they did - but I have to explain that the process is not universal, and sometimes we forget to include the "exclude" list.
  • The payment structure goes by the number of email addresses that are stored on Mailchimp, so to stay below a certain billing threshold, I have to periodically delete lists of stored email addresses. This gets to be cumbersome because I regularly need to delete and re-upload many of the same lists of people.
Jason Carlage | TrustRadius Reviewer

SurveySparrow

  • There are limits as far as features and design options, and it would be nice to have more customization options.
  • The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
  • Needs more template options for specific use cases.
Gary Shouldis | TrustRadius Reviewer

Likelihood to Renew

Mailchimp

Mailchimp 9.4
Based on 49 answers
Love the product! Easy to use -create fabulous e-mails for our clients which met their needs! Enjoyed using the tools and creating a report for the sales and marketing teams that we work for which helped sharpen their focus and increase their revenue!
Valie Robbins | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Usability

Mailchimp

Mailchimp 8.5
Based on 138 answers
The interface is really easy to use. The email editor works great and helps smooth out the issues you have when creating emails for the many different email clients out there. It's also easy to schedule and deploy emails within the platform. Email reporting is also great.
Mike Muller | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Reliability and Availability

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Performance

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Support Rating

Mailchimp

Mailchimp 10.0
Based on 16 answers
The customer support clients really know about their tool and they were able to help my with all of my questions and problems, which over the years were quite a few. They're even motivated enough to drop a funny line here and there which perfectly matches their corporate language on the website.
Fabian Kuhn | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Implementation Rating

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Alternatives Considered

Mailchimp

The automation features in Mailchimp vastly outrank any other mail service I've tried so far, and seeing as we often try and teach our clients how to utilize it, I also really appreciate their deep and constantly updated tutorials and documentation. Whenever I've had an issue or problem their support staff, whether over chat or phone have been really helpful and invested in helping solve the issue.
Maria Clara Daly | TrustRadius Reviewer

SurveySparrow

SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.
Vitali Kosyrau | TrustRadius Reviewer

Scalability

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Return on Investment

Mailchimp

  • Its affordability keeps campaign expenditures low. For the first year of the campaign, we were able to utilize the free service which saved us about $400 on administrative costs. We have just recently upgraded to a payment plan.
  • The ease of using saved templates cuts down on staff time, and even if we decide to use a new template, customizing a template is pretty simple.
  • We have been able to raise $5,000+ from our email campaigns, and that was during the time when we weren't paying for the service.
Fredrick Doss, M.A. | TrustRadius Reviewer

SurveySparrow

  • With a few short surveys, we were able to introduce improvements that greatly increased ROI.
  • With NPS scoring surveys we were able to catch customer service challenges before they became an issue with our customers.
  • Since Survey Sparrow is so easy to use we regularly create feedback surveys both for our customers and on our website.
Gary Shouldis | TrustRadius Reviewer

Screenshots

Pricing Details

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveySparrow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mailchimp
8.5
SurveySparrow
9.5

Likelihood to Renew

Mailchimp
9.4
SurveySparrow

Usability

Mailchimp
8.5
SurveySparrow

Reliability and Availability

Mailchimp
10.0
SurveySparrow

Performance

Mailchimp
10.0
SurveySparrow

Support Rating

Mailchimp
10.0
SurveySparrow

Implementation Rating

Mailchimp
8.8
SurveySparrow

Scalability

Mailchimp
9.3
SurveySparrow

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