Mailjet vs. Twilio SendGrid

I raised a ticket. It’s been four days and they won’t reply. So I raised another ticket asking why they are not replying. The issue was quite urgent. Then in a very short time, I saw the ticket was closed. So they have time to close my ticket, but they don’t have time or they don’t want to reply to a ticket. Very interesting.

Their attitude of doing nothing is the worst and the rudest I’ve ever seen in my years of working with several email service companies. And I see that they blame this on the pandemic. But many other good companies, they are not doing this. Your problem is your problem, don’t try to blame someone else.

So, please DO NOT buy it, consider others.

Twilio SendGrid is well suited for those organizations who need to send mass emails very often to their prospects and customers and thus may be wary of a reliable tool that can do that without affecting domain reputation. It may be less suited for organizations which do not have say more than 10,000 target prospects and thus may rely only on 1:few ABM for sending emails.

Incentivized

• Mailjet is good at "links", it's really easy to link your content and photos to outside links.
• Mailjet is good at getting emails out in a timely fashion.
• Mailjet is really cost-effective compared to their competitors for what all you get.

Incentivized

• Drag and drop email designer for transactional emails - super nice even though I do code, it's much quicker and easier to implement without code.
• Very simple implementation. Only a few lines of code need to be added in our backend and boom we were up and running in less than a day.
• Listening to customer feedback. They regularly send emails about new features and ask for feedback to improve their software.
• Some of the cheapest and best dedicated IPs.
• Easy integration and setup between marketing and transactional emails. Super helpful to have everything in one place.

Incentivized

• They don't have any mobile application of it. This is the major drawback of this software.
• Their support facility takes longer time to resolve issues. They should have instant chat option also for quick solutions.
• Post campaign reporting functionality could be more diversified. It seems basic only.

Incentivized

• Actually viewing previous emails dispatched. SendGrid does not have this feature - although it provides numbers on emails dispatched within 3 days for the cheapest plan.
• The service asks you to pay more (although a minimal amount) to have visibility on email activity upto 30 days in the past.
• The API doesn't allow an export of a report of email activity over a period of time. It can be quite frustrating at times to be limited in this way.
• Their customer support isn't the best. Certainly some room for improvement there.

Incentivized

It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument

Incentivized

Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.

Incentivized

The only real incentive to use Mailjet over Mailchimp is the price. They offer a better priced solution. A large email list can be very expensive but with Mailjet it was affordable. Only not worth the customer service lack that comes along with it

Incentivized

My company had been using Postmark which was cheap but extremely limited. It was great for transactional email but not marketing. We also used ActiveCampaign for marketing emails but our list size made using that tool too expensive. We thought we were getting the best of both worlds with SendGrid but it has been disappointing.

• Changing from active campaign to Mailjet decreased our mail spend by more than 50% in savings.
• Been able to send so many emails for different campaigns increases our retention with active users who became engaged users. In our case, it is important to be in constant communication with customers.
• Mailjet needs to be complemented with other tools, such as Zapier, in order to create better implementations. It might cost you for additional software but it is still cheaper than solutions that charge you by the number of users.

Incentivized

• Switching to Sendgrid has saved us over $3000/year compared to using other platforms.
• Sendgrid has saved us time as the process for creating email campaigns is so easy.
• Because of the time and financial savings, we have been able to spend more time/money on creating more appropriate marketing strategies which, in turn, has generated more revenue.

Incentivized