ManageEngine Remote Access Plus vs. RemotePC

ManageEngine Remote Access Plus is very well suited in environments which consist hybrid operating system. It supports all types of OS like windows, Mac, and Linux. It helps in taking the remote of system and troubleshoot the m if any problem occurs hence engineers do not need to be physically present on the location for the purpose of solving it. It helps to keep a complete track of endpoints that what application, process is being used. It is not well suited in environment where there is no Active directory or SCCM server because ManageEngine Remote Access Plus need agent to work and deploying agent the environment where Active directory does not exist is a big task. Manually deploying agent on every system is very time taking and need so much of effort.

Incentivized

Being able to use my office computer from any other computer with the RemotePC software seamlessly. Having the ability to control and access software and hardware just like working from my office computer. On the other side, the printing capabilities can be improved to allow for better remote printing. Otherwise the system works very well

Incentivized

• easy to use and set up
• It allows tasks to be performed in the background, without the user noticing.
• allow on-premise installation
• the way in which teams can be organized

Incentivized

• Easy setup, Within minutes of Installation I was up and running
• Security - OTP 2-Factor authentication, passed security testing.
• Performance - Though I have not fully pushed the boundary it performs as if I was sitting at my desk at home from an Android tablet in the parking lot of work.
• Value - We all have taken a gamble when buying a product. This is one of the purchases that I am actually happy with. It is a great value for what you get.

• It is an agent based solution which is a major disadvantage. We can not control the system which do not have agent installed on them. Hence this is a disadvantage. Even installing agent is a big task in a large organization.
• Till the agent are not installed on every system we can not have full control over the organization network. Agent deployment takes time hence we can utilize the product with its full efficiency.
• The pricing is very high, and it goes on increasing as we add more technician and endpoints.
• The connection gets drop sometime while controlling in new release because it contains some bugs. We also need to have proper bandwidth for using it smoothly.
• The implementation and deployment takes time and needs proper support from vendor. Sufficient documentation are also not available.

Incentivized

• long waiting time to initiate connection compare to competitors
• total lack of keyboard translation between macOS - Windows. No keyboard configuration options at all. I don't recommend macOS users, and non-english keyboard layout users.
• Key combination transfer doesn't work or behaves strange

I still find value in this tool. If I needed to increase computers supported, I would need to revaluate pricing concerns.

Incentivized

My rating is due to the fact that there are still many things to improve, and things that could be opened up a little more to allow the administrator to have greater control, such as being able to have one more endpoint in a custom group, which is essential and cannot be done.

Incentivized

At this point I have no issue with RemotePC's overall usability. It continues to meet my needs for what is required for me to run my business. I would like to see continued improvements with RemotePC's allowing me to continue to work remotely. Waking or starting the computer would be a plus.

Incentivized

There aren't many others we evaluated on the list, but we actually tested several very good and comprehensive ones, quite flexible, but they either didn't offer on-premises installation or their cost-benefit ratio didn't suit our needs. There were some that had everything, but their pricing plans weren't suitable because they weren't flexible, and our company was in a very high price range for what we required.

Incentivized

Its just easy to use and does exactly what is advertised. There is nothing complicated about it. If you need access to your home PC from anywhere in the world on a computer with a browser or a smart phone, you now have it for a super low price

• Faster recovery of issues from screen sharing
• managing patches without manual intervention
• deploying software to multiple workstations at the same time

Incentivized

• I can use my Mac, which I am very familiar with and holds all my files, and also access a program integral to my business on a Windows-based computer through RemotePC.
• I can go back and forth through Mac iOS and Windows easily.

Incentivized