Manhattan Active® Customer Engagement vs. Verint Community
Manhattan Active® Customer Engagement vs. Verint Community
Product | Rating | Most Used By | Product Summary | Starting Price |
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Manhattan Active® Customer Engagement | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A | |
Verint Community | N/A | Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015. | N/A |
Manhattan Active® Customer Engagement | Verint Community | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Manhattan Active® Customer Engagement | Verint Community | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Manhattan Active® Customer Engagement | Verint Community | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | PowerDMS by NEOGOV Score 9.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | PowerDMS by NEOGOV Score 9.6 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Discord Score 8.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Manhattan Active® Customer Engagement | Verint Community | |
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Likelihood to Recommend | 8.0 (1 ratings) | 8.5 (29 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (2 ratings) |
Usability | - (0 ratings) | 9.0 (6 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (6 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (1 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Ease of integration | - (0 ratings) | 7.0 (1 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (1 ratings) |
Manhattan Active® Customer Engagement | Verint Community | |
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Likelihood to Recommend | Manhattan Associates | Verint |
Pros | Manhattan Associates | Verint |
Cons | Manhattan Associates | Verint |
Likelihood to Renew | Manhattan Associates No answers on this topic | Verint |
Usability | Manhattan Associates No answers on this topic | Verint |
Support Rating | Manhattan Associates No answers on this topic | Verint |
Implementation Rating | Manhattan Associates No answers on this topic | Verint |
Alternatives Considered | Manhattan Associates | Verint |
Scalability | Manhattan Associates No answers on this topic | Verint |
Return on Investment | Manhattan Associates | Verint |
ScreenShots | Verint Community Screenshots |