Marchex vs. UXCam Product Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Marchex
Score 8.0 out of 10
N/A
Marchex harnesses AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics. Marchex enables executive, sales, and marketing teams to optimize customer journey experiences across communications channels. Through a prescriptive analytics solutions, it enables the alignment of enterprise strategy while supporting informed decision-making and strategic execution. Marchex provides conversational intelligence solutions for companies in…N/A
UXCam Product Analytics
Score 9.1 out of 10
Enterprise companies (1,001+ employees)
UXCam is a product analytics platform with an integrated AI analyst for mobile apps and websites. The company states that they currently serve customers in 50+ countries and processes 100B+ data points every month.N/A
Pricing
MarchexUXCam Product Analytics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MarchexUXCam Product Analytics
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
MarchexUXCam Product Analytics
Best Alternatives
MarchexUXCam Product Analytics
Small Businesses
Invoca
Invoca
Score 9.7 out of 10
Fullstory
Fullstory
Score 9.1 out of 10
Medium-sized Companies
Revenue.io
Revenue.io
Score 7.8 out of 10
Whatfix
Whatfix
Score 9.9 out of 10
Enterprises
Revenue.io
Revenue.io
Score 7.8 out of 10
Whatfix
Whatfix
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MarchexUXCam Product Analytics
Likelihood to Recommend
8.0
(8 ratings)
9.0
(2 ratings)
Likelihood to Renew
1.0
(4 ratings)
-
(0 ratings)
User Testimonials
MarchexUXCam Product Analytics
Likelihood to Recommend
Marchex
The Marchex platform is suitable for you to draw conclusions on how to approach your users. It also helps you with conversational improvements and data analysis. I recommend if you already have a large user base who buy your service and are always asking for explanations to hire Marchex for sure
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UXCam
UXCam App Analytics help identify the user pain points and improvement areas within our app. It helps observe the app from a customer's perspective and hence communication around any new updates with stakeholders get easy. These can be times when we aren't able to view the complete recordings due to delays in loading or randomisation of samples.
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Pros
Marchex
  • Marchex does exactly what you need it to do. It allows businesses to quickly and effectively create online and offline call-tracking numbers to measure marketing performance.
  • Marchex offers a variety of additional options, features, and capabilities outside of their core business model, which is call tracking. These business offerings appeal to smaller businesses, since they are primarily an enterprise-level call-tracking platform.
  • Marchex allows you to listen and mark phone calls based on whether or not they lead to a conversion, if you business has the time to manage this process, it is an effective way to determine which source/mediums are providing the highest inside-conversion rate.
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UXCam
  • User flow mapping. It shows how users are navigating in the app.
  • App crashes
  • User session recordings
  • Segmentation on devices, OS versions, processors etc
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Cons
Marchex
  • Although customer support is only a phone call away, trouble shooting was not their strongest area. There was usually only one person who could help with technical support and getting past the gate keepers to talk to that person was not easy.
  • Salesmen were difficult to get in touch with. You think it would be easy to negotiate a contract to add more services but this proved to be a difficult task as well.
  • Online reporting could use improvement. If you wanted to sift through data you had to download a spreadsheet to manipulate the data. Very little beyond simple reporting could be accomplished on their platform.
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UXCam
  • Loading time is high due to which we have to wait a lot sometimes
  • In heatmaps, more properties can be added eg. User cohort, experiment id
  • Provide filters to easily check the recordings by screen and feature dropoffs
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Likelihood to Renew
Marchex
We renew Marchex each year, we love it! It's a great investment. It's woven into a few of our products that we offer our clients so we wouldn't stop using it any time soon. The clients are big fans of it
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UXCam
No answers on this topic
Alternatives Considered
Marchex
I love how easy it is to listen to calls, filter and export reports for clients. Super happy with the services that are provided for me!
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UXCam
UXCam provided higher coverage of features than Mixpanel or Inspectlet standalone. In fact, it has the features if you combine both the products which is amazing. In a single integration I can get multiple use-cases covered.
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Return on Investment
Marchex
  • Quick and easy distribution of phone numbers with city specific area codes
  • Easy to set up after business hours and alternative forwarding numbers
  • It has been very helpful in showing clients how their staff answers the phone and where there is opportunity for more training
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UXCam
  • Improved conversions and funnels
  • Better user experience and NPS
  • Achieving our ambitious yearly targets well before year end
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ScreenShots

UXCam Product Analytics Screenshots

Screenshot of Retention analyticsScreenshot of User journey analyticsScreenshot of DashboardsScreenshot of Session replayScreenshot of HeatmapsScreenshot of Screen flows