What users are saying about
44 Ratings
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Score 7.9 out of 100
59 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Matomo Analytics (formerly Piwik)

This software can be installed manually or via a third party installer. Those less happy with coding may prefer to check availability of Piwik via the web host before choosing it as a preferred option. That aside, the important issue when choosing any analytics package is whether it tracks the range of data that you need. Piwik is very rich in this respect.
Sharon Hurley Hall | TrustRadius Reviewer

Cyfe

Cyfe is good for businesses that manage multiple websites, email campaigns and social media accounts for multiple clients, as it allows you to easily pull stats and visualize them all in one place. Make one account for each client and ask Cyfe to grab the metrics that are most meaningful to your campaigns, then you can share your dashboards with your clients, or like us, use Cyfe's visualizations to create aesthetically pleasing reports for clients to read.
Mitchell Terpstra | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Matomo Analytics (formerly Piwik)
Cyfe
8.3
Pixel Perfect reports
Matomo Analytics (formerly Piwik)
Cyfe
6.8
Customizable dashboards
Matomo Analytics (formerly Piwik)
Cyfe
9.0
Report Formatting Templates
Matomo Analytics (formerly Piwik)
Cyfe
8.9

Ad-hoc Reporting

Matomo Analytics (formerly Piwik)
Cyfe
8.7
Drill-down analysis
Matomo Analytics (formerly Piwik)
Cyfe
8.7
Formatting capabilities
Matomo Analytics (formerly Piwik)
Cyfe
8.1
Integration with R or other statistical packages
Matomo Analytics (formerly Piwik)
Cyfe
9.8
Report sharing and collaboration
Matomo Analytics (formerly Piwik)
Cyfe
8.3

Report Output and Scheduling

Matomo Analytics (formerly Piwik)
Cyfe
8.3
Publish to Web
Matomo Analytics (formerly Piwik)
Cyfe
9.0
Publish to PDF
Matomo Analytics (formerly Piwik)
Cyfe
7.7
Report Versioning
Matomo Analytics (formerly Piwik)
Cyfe
6.7
Report Delivery Scheduling
Matomo Analytics (formerly Piwik)
Cyfe
9.3
Delivery to Remote Servers
Matomo Analytics (formerly Piwik)
Cyfe
9.0

Data Discovery and Visualization

Matomo Analytics (formerly Piwik)
Cyfe
9.4
Pre-built visualization formats (heatmaps, scatter plots etc.)
Matomo Analytics (formerly Piwik)
Cyfe
9.8
Location Analytics / Geographic Visualization
Matomo Analytics (formerly Piwik)
Cyfe
8.5
Predictive Analytics
Matomo Analytics (formerly Piwik)
Cyfe
9.8

Access Control and Security

Matomo Analytics (formerly Piwik)
Cyfe
8.5
Multi-User Support (named login)
Matomo Analytics (formerly Piwik)
Cyfe
10.0
Role-Based Security Model
Matomo Analytics (formerly Piwik)
Cyfe
6.2
Multiple Access Permission Levels (Create, Read, Delete)
Matomo Analytics (formerly Piwik)
Cyfe
8.4
Single Sign-On (SSO)
Matomo Analytics (formerly Piwik)
Cyfe
9.6

Mobile Capabilities

Matomo Analytics (formerly Piwik)
Cyfe
9.2
Responsive Design for Web Access
Matomo Analytics (formerly Piwik)
Cyfe
9.3
Dedicated iOS Application
Matomo Analytics (formerly Piwik)
Cyfe
9.8
Dedicated Android Application
Matomo Analytics (formerly Piwik)
Cyfe
9.8
Dashboard / Report / Visualization Interactivity on Mobile
Matomo Analytics (formerly Piwik)
Cyfe
7.7

Application Program Interfaces (APIs) / Embedding

Matomo Analytics (formerly Piwik)
Cyfe
8.3
REST API
Matomo Analytics (formerly Piwik)
Cyfe
8.5
Javascript API
Matomo Analytics (formerly Piwik)
Cyfe
9.8
iFrames
Matomo Analytics (formerly Piwik)
Cyfe
9.8
Java API
Matomo Analytics (formerly Piwik)
Cyfe
9.8
Themeable User Interface (UI)
Matomo Analytics (formerly Piwik)
Cyfe
5.8
Customizable Platform (Open Source)
Matomo Analytics (formerly Piwik)
Cyfe
5.8

Pros

Matomo Analytics (formerly Piwik)

  • Piwik does a great job of allowing customized campaign tracking to try and hit marketing or funding goals.
  • The robust plugin architecture allows for a large amount of custom development to track very specific needs. The availability of a REST API also allows you to build in support for Piwik to your in-house applications which can enable developers to track bugs with more precision.
  • The dashboard structure allows you to create specialized views for specific user roles so that you can give a specific focus to a small subsection of the reported data. This is an excellent way to show non-technical users only the portion of the data they are interested in without getting bogged down into the details.
Anonymous | TrustRadius Reviewer

Cyfe

  • Cyfe makes it easy to create a professional looking dashboards in a short amount of time. With so many built-in data sources and the intuitive nature of the interface, you can have beautiful looking charts and graphs in no time!
  • One of the best features of Cyfe is the many data sources built-in and that each dashboard is not constrained to one source. One of the drawbacks I've seen in other tools is the limited ability to pull from multiple Google Analytics profiles, multiple AdWords accounts or from both AdWords and Bing in one dashboard. Cyfe has no such limitation.
  • Google Spreadsheets - if the data you need to show is not available via an API, being able to pull from Google spreadsheets is a great solution. Once set up, you can add data whenever you need to the spreadsheet and your widgets in the Cyfe dashboard are automatically updated. Huge time saver!
Kim Towne | TrustRadius Reviewer

Cons

Matomo Analytics (formerly Piwik)

  • I wish there were some additional pre-formatted tiles/tabs to choose from
  • Creating custom data sets for tiles/tabs is not straightforward and there isn't much in the way of explanations on how to do it
  • I have clicked the "WP-Piwik - SEO" button in setting/statistics but can't seem to get the data to populate. Again, not much in the way of "Help" on the site to assist in figuring it out.
Jeff Wallace | TrustRadius Reviewer

Cyfe

  • Documentation is sparse and confusing
  • Functionality is fairly basic and at times buggy
  • Third party integrations are limited and stagnant, very few have been added since we began using it
  • Widgets lack individual settings such as support for different date ranges
  • Widgets have limited customization options
Tony Huidor | TrustRadius Reviewer

Likelihood to Renew

Matomo Analytics (formerly Piwik)

Matomo Analytics (formerly Piwik) 8.7
Based on 13 answers
Given, that I do not make a decision wherever to buy the product, I think the biggest culprit would be name recognition (that Piwik currently lacks compared to Google Analytics and such). Also, not to put it into negative light, but being "free" raises eyebrows, as being a lesser software
Mike Tihonchik | TrustRadius Reviewer

Cyfe

Cyfe 9.4
Based on 9 answers
Since initial trial, not only am I sold, but the rest of the company is sold on Cyfe as well. We look forward to expanded partners and capabilities. Our smaller firm does not have the need for multiple users as of yet, but growth is coming and the ability to scale with Cyfe is exciting.
Anonymous | TrustRadius Reviewer

Usability

Matomo Analytics (formerly Piwik)

Matomo Analytics (formerly Piwik) 9.0
Based on 3 answers
Piwik succeeds in presenting me (and my associates and my clients...) large amounts of data in a user friendly way. The interface and functionality can easily be customized. While some enhancements do need technical background (API calls by programming language from the webserver or javascript), others are easy to use (goal / event tracking)
Hendrik Schaper | TrustRadius Reviewer

Cyfe

Cyfe 8.0
Based on 2 answers
It is very easy to use when creating dashboards that use widgets from existing integration partners. You can easily create attractive and functional dashboards in less than 5 minutes so the learning curve is minimal at most. Out-of-the-box capabilities are quite high for such a low priced service, so it's surprising how easy it is to use.
Tony Huidor | TrustRadius Reviewer

Support Rating

Matomo Analytics (formerly Piwik)

Matomo Analytics (formerly Piwik) 7.9
Based on 4 answers
The best thing about the Matomo support is that they have a forum which basically you can find the answer to almost all of your questions and most of the time you don't need to contact them regarding your questions and problems but if you need help they will answer in a reasonable time slots.
Alireza Hassani | TrustRadius Reviewer

Cyfe

Cyfe 10.0
Based on 2 answers
Because I had a very minor question and I was able to speak directly to the founder through LinkedIn and through email. I know that as they grow this may not always be an option but the fact that he made himself available to answer my questions said a lot about his passion for the product.
Shane Hayes | TrustRadius Reviewer

Implementation Rating

Matomo Analytics (formerly Piwik)

Matomo Analytics (formerly Piwik) 9.0
Based on 1 answer
Only one hiccup when we were using a beta installation. Other than that, smooth sailing.
Erik Rühling | TrustRadius Reviewer

Cyfe

Cyfe 10.0
Based on 2 answers
Cyfe is a 15 minutes implementation, then some time to get your data sources created. This is an easy one person job that will not result in down time or unnecessary wasted man hours.
Shane Hayes | TrustRadius Reviewer

Alternatives Considered

Matomo Analytics (formerly Piwik)

With Matomo Analytics you have total control of your platform, whereas with Google Analytics you never know how they'll be using your data. Being an open source platform allows you to build plugins and themes for this great platform. Some of the users have already build some plugins freely available and some are commercial.
Jean Franco | TrustRadius Reviewer

Cyfe

Klipfolio probably had a lot of cool features, but it was SO user-UNfriendly that we never got to use them. We had high enough turnover in our company that people always needed Klipfolio training, and it was rarely completed to the satisfaction of trainees or trainers. It was simply too complicated for a fast-paced work environment. Even one of my regular duties (posting a screenshot of a completed task list) had to be accomplished in a roundabout, unwieldy way.
Anonymous | TrustRadius Reviewer

Return on Investment

Matomo Analytics (formerly Piwik)

  • We can see the analytics of our web applications and thus having the insight of the systems' behavior.
  • It helps in improving the performance and scalability of our web application.
  • It helps us improve the user experience on our sites; seeing the user's activity we can take decisions to make it better.
  • A cost-effective tool, since it is free.
Cristian Bodnarasec | TrustRadius Reviewer

Cyfe

  • Cyfe allows us to provide real time data to our clients
  • Cyfe allows us to provide detailed analytics to our clients showing actual results
  • Cyfe reduced our need to provide monthly "reports" to our marketing clients
  • Cyfe allows us to have better situational awareness and know what is going on throughout our multiple organizations
Shane Hayes | TrustRadius Reviewer

Screenshots

Pricing Details

Matomo Analytics (formerly Piwik)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Matomo Analytics (formerly Piwik) Editions & Modules

On-premise Edition
Free download (open source)$0
Content Optimization Bundle$5792
Growth Bundle$1,1492
Premium Bundle$1,4992
Email Support Subscription$2,0902
  1. per installation
SaaS Edition
Essential$91
Business$291
Enterprise$1992
Free 30 day trial$03
  1. number of pageviews (monthly traffic)
  2. your requirements and monthly traffic
  3. limited to 30 days
Additional Pricing Details
On-premise Edition is free to download and install on your own servers: free download at https://matomo.org/download/ Individual features can be purchased from $19/year: see all features at https://plugins.matomo.org/premium SaaS Edition (Matomo Cloud) starts from $9/month: see transparent pricing at https://matomo.org/pricing

Cyfe

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cyfe Editions & Modules

Edition
Solo$291
Pro$491
Premier$89+1
Agency$1501
  1. Monthly or Annually
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Matomo Analytics (formerly Piwik)
8.2
Cyfe
8.9

Likelihood to Renew

Matomo Analytics (formerly Piwik)
8.7
Cyfe
9.4

Usability

Matomo Analytics (formerly Piwik)
9.0
Cyfe
8.0

Support Rating

Matomo Analytics (formerly Piwik)
7.9
Cyfe
10.0

Implementation Rating

Matomo Analytics (formerly Piwik)
9.0
Cyfe
10.0

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