Mattersight Behavioral Analytics (discontinued) vs. OpenText Core Experience Insights
Mattersight Behavioral Analytics (discontinued) vs. OpenText Core Experience Insights
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mattersight Behavioral Analytics (discontinued) | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A | |
OpenText Core Experience Insights | N/A | OpenText Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple data sources, Core Experience Insights captures event data for analysis and reporting, tracks customer events and adds analytics and visualization for better customer experiences. The vendor states that with Core Experience Insights, marketers can better manage the customer journey from engagement… | N/A |
Mattersight Behavioral Analytics (discontinued) | OpenText Core Experience Insights | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Mattersight Behavioral Analytics (discontinued) | OpenText Core Experience Insights | |
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Top Pros | ||
Top Cons |
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Mattersight Behavioral Analytics (discontinued) | OpenText Core Experience Insights | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | Ortto Score 8.8 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 8.9 out of 10 | Quadient Inspire Score 9.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Quadient Inspire Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Behavioral Analytics (discontinued) | OpenText Core Experience Insights | |
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Likelihood to Recommend | 8.8 (39 ratings) | 6.6 (5 ratings) |
Likelihood to Renew | 9.1 (3 ratings) | - (0 ratings) |
Usability | 8.2 (2 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 7.3 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (1 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Online Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (1 ratings) | - (0 ratings) |
Configurability | 9.1 (1 ratings) | - (0 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (1 ratings) | - (0 ratings) |
Mattersight Behavioral Analytics (discontinued) | OpenText Core Experience Insights | |
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Likelihood to Recommend | Discontinued Products
| ![]() OpenText
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Pros | Discontinued Products
| ![]() OpenText
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Cons | Discontinued Products
| ![]() OpenText
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Likelihood to Renew | Discontinued Products
| ![]() OpenText No answers on this topic |
Usability | Discontinued Products
| ![]() OpenText No answers on this topic |
Reliability and Availability | Discontinued Products
| ![]() OpenText No answers on this topic |
Performance | Discontinued Products
| ![]() OpenText No answers on this topic |
Support Rating | Discontinued Products
| ![]() OpenText No answers on this topic |
In-Person Training | Discontinued Products
| ![]() OpenText No answers on this topic |
Online Training | Discontinued Products
| ![]() OpenText No answers on this topic |
Implementation Rating | Discontinued Products
| ![]() OpenText No answers on this topic |
Alternatives Considered | Discontinued Products
| ![]() OpenText
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Scalability | Discontinued Products
| ![]() OpenText No answers on this topic |
Return on Investment | Discontinued Products
| ![]() OpenText
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ScreenShots |