MediaValet vs. NetDocuments

MediaValet is well suited for DAM specific use cases, it provides robust features and functionality for sorting, segmenting and searching data so team members can easily access what they are looking for without knowing the platform. We find our Sales and Marketing teams both love this software for keeping marketing assets properly organized and available on demand whenever it's needed. This DAM solution is one of the most advanced out there and well suited for large teams looking to break silos.

Incentivized

It is ideal where security is your number one concern or where there is a need to share securely across different physical locations. Speed is less than ideal in certain usage scenarios. It is limited by the speed of the internet and it can be difficult to pull large quantities of documents when researching or answering discovery requests, although, that being said, it can be addressed by maintaining your own secure server to contain a mirror of your online documents. But then the security for a mirror falls back on the organization.

Incentivized

• We love Portals, as a means of creating, editing and sending collections of pictures
• The tagging system allows for end users to find our photos, without knowing where we put them
• The system is quick
• Apart from our initial edit for size, customers gets full sized uncompressed files

Incentivized

• Searching: NetDocuments' searching capabilities put it on par with other legal search engines used for research and knowledge management purposes.
• Scalability: Despite the ever-increasing number of items stored in the repository, time searching is unaffected.
• Innovation: NetDocuments continuously looks for new solutions and updates their product regularly.
• Ease of Update: Because it is Web-based, updates to the software do not require local installation.

Incentivized

• I would love to have an improved MediaValet app. People send me pictures to my phone that need to go into the DAM, and it would be easier for me to upload from my phone rather than email to myself and then upload on the computer.
• I would love to see upload dates displayed when searching for photos to add to the Portals I create.
• I wish the delete feature didn't delete ALL of the pictures, even when they're in different categories.
• It would be cool to somehow integrate MediaValet as a folder on the computer like dropbox.

Incentivized

• Delay. At times, there is a delay between saving a document into Netdocuments and actually seeing them in the appropriate workspace. Such a delay is caused by the system indexing the newly added file.
• Netdocuments' servers slow down at times causing users to receive error messages. This can be quickly remedied, but can become a nuisance.

Incentivized

It is not only likely, but we have been doing it for more than 6 years. We have even had the service since before I joined the company. The service works well for me and I hope that this service will continue to be renewed next year, as not having it would make my job more complicated.

Incentivized

I gave MediaValet a 7 for overall usability because it is reliable and effective once you’re familiar with it, but it has a learning curve. The platform is powerful and well suited for managing large volumes of assets, but the interface can feel complex at times and some common actions take more steps than expected. With simpler navigation and a smoother onboarding experience for new users, usability could be even stronger.

Incentivized

The product is simple to learn and adheres to well-known web user protocols. The NetDocuments team spends a lot of time talking to customers regarding how to improve their interface, and are pretty quick about implementing good ideas. The system is reliable and repeatable, and similar functions are laid out consistently and in formats that users are used to.

Incentivized

NetDocuments is a performant web app. It is reliable and provides all the functionality of a sophisticated document management system. It also can serve, through its APIs, as a base system for other applications, which enhances its value. Other vendors find the company easy to work with, and it consistently seems to be the first to offer new features and technologies to its customers.

Incentivized

The team is very responsive to requests and makes a point to provide feedback or status updates before confirming solutions.

Incentivized

I've never had to contact support, but I won't give it a ten. We've had a few hiccups along the way, but nothing that couldn't be fixed within 24 hours.

Incentivized

I mainly use MediValet to send special medical images to our partners. Collaboration with other companies is very simplified through MediaValet. The qualitatively uploaded images can be excactly assigned and organised through various filters. It is much clearer and easier for our partners to understand when the images have been accurately labelled and assigned beforehand.

Incentivized

MediaValet is much better and easier to use than File Explorer. MediaValet lets us search for photos, control who can access them, and not worry about our assets being deleted at random. This is critical for a government organization that oftentimes needs to search for assets from the distant past. MediaValet makes it much easier to tag our photos, add post dates, and set usage rights for each photo.

Worldox was a MUCH better product for our smaller law firm of 9 attorneys . It was very fast and MUCH less expensive.

• While we have had MediaValet only for a short period, we are already seeing improvements in how quickly certain projects can be completed.
• I recently created an Annual Report which had a lot of big image files and data tables and using a Lightbox with our design agency to share these files saved us a huge amount of time.
• As we roll out MediaValet to the teams, staff are becoming more aware of the quality, amount, and value of our best assets.

Incentivized

• NetDocuments has really saved us from hiring more people. The document management system is a core technology to any law firm. Our last DMS was an in-house system. It easily required the attention of half a FTE and offered a fraction of the functionality.
• NetDocuments has also been relatively easy for our employees to use. We have a high adoption rate and it allows for our employees (and third parties) to collaborate pretty well.
• NetDocuments offers any number of certifications -- e.g. ISO 27001, business associate agreements for HIPAA -- certifications that are required by some clients, that we could not possibly attain with an in-house system.

Incentivized