What users are saying about
Microsoft Dynamics 365
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
756 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 756 reviews and ratings
Top Rated
458 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 458 reviews and ratings
- Feature Set Ratings
- Attribute Ratings
- Likelihood to Recommend
- Pros
- Cons
- Pricing Details
- Likelihood to Renew
- Usability
- Reliability and Availability
- Performance
- Support Rating
- In-Person Training
- Online Training
- Implementation Rating
- Alternatives Considered
- Contract Terms and Pricing Model
- Scalability
- Professional Services
- Return on Investment
Feature Set Ratings
Sales Force Automation

8.6
Microsoft Dynamics 365
86%

Workday HCM
Feature Set Not Supported
N/A
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 9/9 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 9/9 features
Customer data management / contact management

8.2
82%
70 Ratings

N/A
0 Ratings
Workflow management

8.0
80%
68 Ratings

N/A
0 Ratings
Territory management

8.3
83%
52 Ratings

N/A
0 Ratings
Opportunity management

9.0
90%
64 Ratings

N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)

9.4
94%
67 Ratings

N/A
0 Ratings
Contract management

8.4
84%
53 Ratings

N/A
0 Ratings
Quote & order management

9.0
90%
49 Ratings

N/A
0 Ratings
Interaction tracking

8.7
87%
61 Ratings

N/A
0 Ratings
Channel / partner relationship management

8.6
86%
52 Ratings

N/A
0 Ratings
Customer Service & Support

7.8
Microsoft Dynamics 365
78%

Workday HCM
Feature Set Not Supported
N/A
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features
Case management

7.9
79%
52 Ratings

N/A
0 Ratings
Call center management

8.2
82%
45 Ratings

N/A
0 Ratings
Help desk management

7.3
73%
50 Ratings

N/A
0 Ratings
Marketing Automation

8.2
Microsoft Dynamics 365
82%

Workday HCM
Feature Set Not Supported
N/A
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Lead management

8.9
89%
62 Ratings

N/A
0 Ratings
Email marketing

7.5
75%
63 Ratings

N/A
0 Ratings
CRM Project Management

8.4
Microsoft Dynamics 365
84%

Workday HCM
Feature Set Not Supported
N/A
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features
Task management

8.4
84%
60 Ratings

N/A
0 Ratings
Billing and invoicing management

8.5
85%
45 Ratings

N/A
0 Ratings
Reporting

8.3
83%
54 Ratings

N/A
0 Ratings
CRM Reporting & Analytics

8.6
Microsoft Dynamics 365
86%

Workday HCM
Feature Set Not Supported
N/A
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 3/3 features
Forecasting

9.0
90%
56 Ratings

N/A
0 Ratings
Pipeline visualization

8.1
81%
62 Ratings

N/A
0 Ratings
Customizable reports

8.8
88%
65 Ratings

N/A
0 Ratings
Customization

8.0
Microsoft Dynamics 365
80%

Workday HCM
Feature Set Not Supported
N/A
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 4/4 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 4/4 features
Custom fields

8.3
83%
67 Ratings

N/A
0 Ratings
Custom objects

8.0
80%
62 Ratings

N/A
0 Ratings
Scripting environment

7.9
79%
49 Ratings

N/A
0 Ratings
API for custom integration

7.9
79%
53 Ratings

N/A
0 Ratings
Security

8.5
Microsoft Dynamics 365
85%

Workday HCM
Feature Set Not Supported
N/A
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Single sign-on capability

8.7
87%
57 Ratings

N/A
0 Ratings
Role-based user permissions

8.3
83%
58 Ratings

N/A
0 Ratings
Social CRM

8.2
Microsoft Dynamics 365
82%

Workday HCM
Feature Set Not Supported
N/A
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Social data

8.2
82%
37 Ratings

N/A
0 Ratings
Social engagement

8.1
81%
38 Ratings

N/A
0 Ratings
Integrations with 3rd-party Software

8.4
Microsoft Dynamics 365
84%

Workday HCM
Feature Set Not Supported
N/A
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 2/2 features
Marketing automation

8.6
86%
57 Ratings

N/A
0 Ratings
Compensation management

8.3
83%
30 Ratings

N/A
0 Ratings
Platform

8.3
Microsoft Dynamics 365
83%

Workday HCM
Feature Set Not Supported
N/A
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 1/1 features
Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) ranks higher in 1/1 features
Mobile access

8.3
83%
49 Ratings

N/A
0 Ratings
Human Resource Management

Microsoft Dynamics 365
Feature Set Not Supported
N/A

8.3
Workday HCM
83%
Workday Human Capital Management ranks higher in 7/7 features
Workday Human Capital Management ranks higher in 7/7 features
Employee demographic data

N/A
0 Ratings

8.3
83%
66 Ratings
Employment history

N/A
0 Ratings

8.5
85%
74 Ratings
Job profiles and administration

N/A
0 Ratings

8.2
82%
76 Ratings
Workflow for transfers, promotions, pay raises, etc.

N/A
0 Ratings

8.6
86%
73 Ratings
Organizational charting

N/A
0 Ratings

8.7
87%
71 Ratings
Organization and location management

N/A
0 Ratings

8.6
86%
71 Ratings
Compliance data (COBRA, OSHA, etc.)

N/A
0 Ratings

6.9
69%
46 Ratings
Payroll Management

Microsoft Dynamics 365
Feature Set Not Supported
N/A

8.6
Workday HCM
86%
Workday Human Capital Management ranks higher in 7/7 features
Workday Human Capital Management ranks higher in 7/7 features
Pay calculation

N/A
0 Ratings

8.6
86%
55 Ratings
Support for external payroll vendors

N/A
0 Ratings

8.4
84%
44 Ratings
Off-cycle/On-Demand payment

N/A
0 Ratings

9.0
90%
6 Ratings
Benefit plan administration

N/A
0 Ratings

8.3
83%
52 Ratings
Direct deposit files

N/A
0 Ratings

8.1
81%
56 Ratings
Salary revision and increment management

N/A
0 Ratings

9.0
90%
53 Ratings
Reimbursement management

N/A
0 Ratings

8.8
88%
31 Ratings
Leave and Attendance Management

Microsoft Dynamics 365
Feature Set Not Supported
N/A

8.7
Workday HCM
87%
Workday Human Capital Management ranks higher in 3/3 features
Workday Human Capital Management ranks higher in 3/3 features
Approval workflow

N/A
0 Ratings

9.0
90%
59 Ratings
Balance details

N/A
0 Ratings

8.6
86%
59 Ratings
Annual carry-forward and encashment

N/A
0 Ratings

8.5
85%
47 Ratings
Employee Self Service

Microsoft Dynamics 365
Feature Set Not Supported
N/A

8.2
Workday HCM
82%
Workday Human Capital Management ranks higher in 5/5 features
Workday Human Capital Management ranks higher in 5/5 features
View and generate pay and benefit information

N/A
0 Ratings

8.7
87%
68 Ratings
Update personal information

N/A
0 Ratings

8.8
88%
76 Ratings
View company policy documentation

N/A
0 Ratings

7.6
76%
58 Ratings
Employee recognition

N/A
0 Ratings

7.5
75%
44 Ratings
View job history

N/A
0 Ratings

8.4
84%
67 Ratings
Asset Management

Microsoft Dynamics 365
Feature Set Not Supported
N/A

8.5
Workday HCM
85%
Workday Human Capital Management ranks higher in 1/1 features
Workday Human Capital Management ranks higher in 1/1 features
Tracking of all physical assets

N/A
0 Ratings

8.5
85%
17 Ratings
HR Reporting

Microsoft Dynamics 365
Feature Set Not Supported
N/A

7.8
Workday HCM
78%
Workday Human Capital Management ranks higher in 3/3 features
Workday Human Capital Management ranks higher in 3/3 features
Report builder

N/A
0 Ratings

8.2
82%
60 Ratings
Pre-built reports

N/A
0 Ratings

7.8
78%
62 Ratings
Ability to combine HR data with external data

N/A
0 Ratings

7.5
75%
52 Ratings
Onboarding

Microsoft Dynamics 365
Feature Set Not Supported
N/A

8.5
Workday HCM
85%
Workday Human Capital Management ranks higher in 2/2 features
Workday Human Capital Management ranks higher in 2/2 features
New hire portal

N/A
0 Ratings

8.7
87%
42 Ratings
Manager tracking tools

N/A
0 Ratings

8.3
83%
41 Ratings
Performance and Goals

Microsoft Dynamics 365
Feature Set Not Supported
N/A

7.7
Workday HCM
77%
Workday Human Capital Management ranks higher in 4/4 features
Workday Human Capital Management ranks higher in 4/4 features
Corporate goal setting

N/A
0 Ratings

7.9
79%
39 Ratings
Individual goal setting

N/A
0 Ratings

8.2
82%
48 Ratings
Line-of sight-visibility

N/A
0 Ratings

6.9
69%
41 Ratings
Performance tracking

N/A
0 Ratings

7.8
78%
47 Ratings
Performance Management

Microsoft Dynamics 365
Feature Set Not Supported
N/A

8.3
Workday HCM
83%
Workday Human Capital Management ranks higher in 5/5 features
Workday Human Capital Management ranks higher in 5/5 features
Performance plans

N/A
0 Ratings

8.3
83%
49 Ratings
Performance improvement plans

N/A
0 Ratings

8.2
82%
41 Ratings
Review status tracking

N/A
0 Ratings

8.6
86%
45 Ratings
Review reminders

N/A
0 Ratings

8.3
83%
45 Ratings
Multiple review frequency

N/A
0 Ratings

8.3
83%
39 Ratings
Succession Planning

Microsoft Dynamics 365
Feature Set Not Supported
N/A

8.1
Workday HCM
81%
Workday Human Capital Management ranks higher in 4/4 features
Workday Human Capital Management ranks higher in 4/4 features
Create succession plans/pools

N/A
0 Ratings

8.8
88%
26 Ratings
Candidate ranking

N/A
0 Ratings

7.9
79%
26 Ratings
Candidate search

N/A
0 Ratings

8.0
80%
27 Ratings
Candidate development

N/A
0 Ratings

7.7
77%
26 Ratings
Recruiting / ATS

Microsoft Dynamics 365
Feature Set Not Supported
N/A

8.4
Workday HCM
84%
Workday Human Capital Management ranks higher in 7/7 features
Workday Human Capital Management ranks higher in 7/7 features
Job Requisition Management

N/A
0 Ratings

8.3
83%
32 Ratings
Company Website Posting

N/A
0 Ratings

8.6
86%
26 Ratings
Publish to Social Media

N/A
0 Ratings

9.7
97%
23 Ratings
Job Search Site Posting

N/A
0 Ratings

8.9
89%
27 Ratings
Duplicate Candidate Prevention

N/A
0 Ratings

6.6
66%
26 Ratings
Applicant Tracking

N/A
0 Ratings

8.4
84%
27 Ratings
Notifications and Alerts

N/A
0 Ratings

8.5
85%
31 Ratings
Attribute Ratings
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) is rated higher in 3 areas: Support Rating, Online Training, Implementation Rating
- Workday Human Capital Management is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) and Workday Human Capital Management are tied in 1 area: Usability
Likelihood to Recommend

7.9
Microsoft Dynamics 365
79%
90 Ratings

8.2
Workday HCM
82%
91 Ratings
Likelihood to Renew

7.9
Microsoft Dynamics 365
79%
19 Ratings

10.0
Workday HCM
100%
17 Ratings
Usability

8.0
Microsoft Dynamics 365
80%
20 Ratings

8.0
Workday HCM
80%
11 Ratings
Availability

Microsoft Dynamics 365
N/A
0 Ratings

6.6
Workday HCM
66%
16 Ratings
Performance

Microsoft Dynamics 365
N/A
0 Ratings

7.3
Workday HCM
73%
14 Ratings
Support Rating

8.3
Microsoft Dynamics 365
83%
14 Ratings

8.1
Workday HCM
81%
42 Ratings
In-Person Training

Microsoft Dynamics 365
N/A
0 Ratings

9.6
Workday HCM
96%
6 Ratings
Online Training

7.5
Microsoft Dynamics 365
75%
2 Ratings

7.0
Workday HCM
70%
7 Ratings
Implementation Rating

9.5
Microsoft Dynamics 365
95%
8 Ratings

8.0
Workday HCM
80%
33 Ratings
Contract Terms and Pricing Model

5.7
Microsoft Dynamics 365
57%
4 Ratings

Workday HCM
N/A
0 Ratings
Product Scalability

Microsoft Dynamics 365
N/A
0 Ratings

7.3
Workday HCM
73%
1 Rating
Professional Services

7.5
Microsoft Dynamics 365
75%
2 Ratings

Workday HCM
N/A
0 Ratings
Likelihood to Recommend
Microsoft Dynamics 365
All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Director Of Communications
Freelance/ConsultationEducation Management, 51-200 employees
Workday HCM
Workday Human Capital Management is well suited for day-to-day human resources tasks as well a future planning regarding goals, quarterly check-ins, and career growths. It is useful to have multiple features and available tasks in the overall dashboard. It is helpful that learning paths and courses are also integrated in the platform.
Associate Product Manager
The E.W. Scripps CompanyMedia Production, 1001-5000 employees
Pros
Microsoft Dynamics 365
- Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
- Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
- Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
- Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
- Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.

Verified User
Engineer in Information Technology
Food & Beverages Company, 51-200 employeesWorkday HCM
- Groups employees in management hierarchies and creates Org Charts that are easy to navigate and allow for visualizing management chains regardless of employee locations
- Intuitive and easy to use. The Workday search functionality works very much like Google; one can search for anything that they have access to in the database and drill down into the various details. All information is connected through hyperlinks and users can easily keep digging into the details for as far as their security access would take them.
- Tasks such as to do, review or approve items are sent to the user's Workday Inbox, very much resembling email. Notifications about outstanding "to do" items are also sent to each the user's work email address on a daily basis.
HR Technology Change Management and Training Lead
Indeed.comHealth, Wellness and Fitness, 1001-5000 employees
Cons
Microsoft Dynamics 365
- Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
- The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
- The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
- Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
- Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
- New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
- Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Systems & Data Manager
APTIMConstruction, 10,001+ employees
Workday HCM
- The web interface is awful
- Terrible, terrible, UI. No modern features like auto-save. I can't count the times I have lost work.
- Their UX team (if it even exists) must be aliens, because I can't see how humans would have come up with the UI conventions they have.
- Who creates a website application where you can't open stuff in multiple browser windows and tabs easily?

Verified User
Manager in Customer Service
Printing Company, 1001-5000 employeesPricing Details
Microsoft Dynamics 365
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$44 per month
Workday HCM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Microsoft Dynamics 365
Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Analyst / CRM Administrator
Partners Rx51-200 employees
Workday HCM
Workday HCM 10.0
Based on 17 answers
It is work to make one system the source of truth for our data, but now that it is done, there is less work involved in staying on this path. This means for us that maintaining and/or implementing new modules like performance, finance, talent, etc. is simple. It's a no-brainer

Verified User
Analyst in Information Technology
Information Technology and Services Company, 10,001+ employeesUsability
Microsoft Dynamics 365
Microsoft Dynamics 365 8.0
Based on 20 answers
My review can help others to choose the correct CRM like Microsoft Dynamics 365 CRM. I see lots of great things in Microsoft Dynamics 365 that make your business easy and smooth also MS allows users to customize the software according to their needs. So Thought I should share my experience with others.
Dynamics 365 CE/CRM - Senior Technical Consultant
Binmile Technologies Private Limited (BMT)Computer Software, 51-200 employees
Workday HCM
Workday HCM 8.0
Based on 11 answers
Workday's on a great path in terms of user experience. Their goals is to deliver a use experience that doesn't require training or instruction, like Amazon on the consumer side for example. That's hard to do when you're talking about complex business processes and important and sensitive employee information, but they're doing it well
Associate Director, Human Resources
SNL FinancialFinancial Services, 1001-5000 employees
Reliability and Availability
Microsoft Dynamics 365
No score
No answers yet
No answers on this topic
Workday HCM
Workday HCM 6.6
Based on 16 answers
In 2014, Workday has changed the update process. There will be two updates a year; the updates will be delivered to customers typically in a 24 hour window during these two weekends a year. They also keep the Community up-to-date about any planned outages, etc. There is weekly scheduled downtime on Friday night.
Engagement Manager, Workday Implementations
MeteorixInformation Technology and Services, 51-200 employees
Performance
Microsoft Dynamics 365
No score
No answers yet
No answers on this topic
Workday HCM
Workday HCM 7.3
Based on 14 answers
From my perspective, the system runs like a well oiled machine and I have not had any issues with customers complaining about speed. If a report is taking long to run, the report can run in the background and you can go about your business. For larger enterprises, there is additional space and machines to process the application in what Workday refers to it as Extended Configuration Tenant
Engagement Manager, Workday Implementations
MeteorixInformation Technology and Services, 51-200 employees
Support Rating
Microsoft Dynamics 365
Microsoft Dynamics 365 8.3
Based on 14 answers
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Marketing Specialist
ThyssenKrupp Rotek IncorporatedMechanical or Industrial Engineering, 201-500 employees
Workday HCM
Workday HCM 8.1
Based on 42 answers
Workday is still learning about the needs of higher education. I have seen rapid improvement in support and knowledge over the last year so am confident this will continue to improve. Overall however, I have found the Support Team to be extremely responsive and Workday offers the advantage of having support across several timezones so that we never wait more than a few hours for a response.
Associate Director, Financial Applications
Georgetown UniversityHigher Education, 5001-10,000 employees
In-Person Training
Microsoft Dynamics 365
No score
No answers yet
No answers on this topic
Workday HCM
Workday HCM 9.6
Based on 6 answers
Some training is offered online. Cost is per-person. This also gets quite expensive. Training doesn’t follow a logical path A to B. Starts in middle. When you try to do it afterwards at your desk, difficult.
• Training scenarios are not very real
• Training scenarios are not very real

Verified User
Analyst in Human Resources
Computer Software Company, 501-1000 employeesOnline Training
Microsoft Dynamics 365
Microsoft Dynamics 365 7.5
Based on 2 answers
No answer on this topic is available.
Workday HCM
Workday HCM 7.0
Based on 7 answers
I have done for report writing and mass imports (EIBs). They give materials and you run through examples, i.e. you don’t just watch them do tasks, so that is helpful. Training is expensive – a single reporting writing class is $600 per person for virtual training

Verified User
Program Manager in Information Technology
Computer Software Company, 501-1000 employeesImplementation Rating
Microsoft Dynamics 365
Microsoft Dynamics 365 9.5
Based on 8 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Marketing Director
TriNet (Accord Human Resources)Retail, 201-500 employees
Workday HCM
Workday HCM 8.0
Based on 33 answers
It was implemented before my joining the company. At my last company, we used Workday professional services.
Based upon my experience at my last company, I would rate the implementation experience an 8/10. There are different ways to set things up and we had different people telling us different things. It set us back a couple of times.
Regarding configuration advice, we could set things up where every manager has supervisory organizations, or have it financially based i.e. aligned to cost center/department. We chose the individual manager path and I think we should have chosen a department route. Going down the individual manager path, to maintain the information, we have to inactivate a supervisory org whenever a manager changes/leaves.
Based upon my experience at my last company, I would rate the implementation experience an 8/10. There are different ways to set things up and we had different people telling us different things. It set us back a couple of times.
Regarding configuration advice, we could set things up where every manager has supervisory organizations, or have it financially based i.e. aligned to cost center/department. We chose the individual manager path and I think we should have chosen a department route. Going down the individual manager path, to maintain the information, we have to inactivate a supervisory org whenever a manager changes/leaves.

Verified User
Analyst in Information Technology
Computer Software Company, 10,001+ employeesAlternatives Considered
Microsoft Dynamics 365
Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Applications Consultant
Fujitsu UKComputer Software, 10,001+ employees
Workday HCM
Its core strengths met our functional, technical and implementation requirements, getting in early saved us money without putting it off and waiting until we HAD to select and implement. SAP doesn't stack up well and we wanted a US system. The cloud and its excellent functionality benefits for the Human Resources and Payroll departments was clear, and the users appreciate its generally good user interfaces and ease of movement within the system.

Verified User
Executive in Finance and Accounting
Higher Education Company, 10,001+ employeesContract Terms and Pricing Model
Microsoft Dynamics 365
Microsoft Dynamics 365 5.7
Based on 4 answers
On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
Marketing Product Management
ClopsmithInformation Technology & Services, 11-50 employees
Workday HCM
No score
No answers yet
No answers on this topic
Scalability
Microsoft Dynamics 365
No score
No answers yet
No answers on this topic
Workday HCM
Workday HCM 7.3
Based on 1 answer
Workday has released Financials and is continuing to develop it's Human Capital Management footprint with the addition of Workday Recruiting. I think customers will find that is easy to add on additional functionality in the system.Workday does make it easy for customers to make changes without relying on IT resources. The Business Process framework is a visual tool that allows functional resources to make changes and see the flow of the transaction
Engagement Manager, Workday Implementations
MeteorixInformation Technology and Services, 51-200 employees
Professional Services
Microsoft Dynamics 365
Microsoft Dynamics 365 7.5
Based on 2 answers
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
Marketing Product Management
ClopsmithInformation Technology & Services, 11-50 employees
Workday HCM
No score
No answers yet
No answers on this topic
Return on Investment
Microsoft Dynamics 365
- It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
- It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI

Verified User
Manager in Marketing
Information Technology and Services Company, 51-200 employeesWorkday HCM
- Gave us almost 4 hours per HR rep back on new hire day 1. We have a start date every 4 weeks and the manual entry of paperwork that was able to be eliminated with Workday has allowed us to put more HR reps in the classroom to aid with more important day 1 tasks.
- Simplified search - the backend information is now housed in a simple database that allows me to pull with employee first or last name, or user ID.
- We paid more for this solution, but we've seen a 33% increase in employee interaction since doing so.
Regional Learning & Development Leader
Total Quality LogisticsTransportation/Trucking/Railroad, 1001-5000 employees