Microsoft Dynamics 365 vs. Workday Human Capital Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Dynamics 365
Score 7.9 out of 10
N/A
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
$44
per month
Workday HCM
Score 8.1 out of 10
N/A
Workday Human Capital Management is built as a cloud-based system with global consistency in user experience. Workday HCM is part of a broader system with other Workday products.
$100
per year per user
Pricing
Microsoft Dynamics 365Workday Human Capital Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Microsoft Dynamics 365Workday HCM
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Microsoft Dynamics 365Workday Human Capital Management
Considered Both Products
Microsoft Dynamics 365
Chose Microsoft Dynamics 365
It is average. I feel some free CRMs might be better for some organizations depending on their needs. MS Dynamics has potential, but there is kind of a 'white elephant' feel to it.
Workday HCM

No answer on this topic

Top Pros
Top Cons
Features
Microsoft Dynamics 365Workday Human Capital Management
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Microsoft Dynamics 365
7.8
69 Ratings
2% above category average
Workday Human Capital Management
-
Ratings
Customer data management / contact management8.868 Ratings00 Ratings
Workflow management7.166 Ratings00 Ratings
Territory management8.150 Ratings00 Ratings
Opportunity management8.262 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.365 Ratings00 Ratings
Contract management8.251 Ratings00 Ratings
Quote & order management8.247 Ratings00 Ratings
Interaction tracking7.159 Ratings00 Ratings
Channel / partner relationship management7.350 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Microsoft Dynamics 365
7.0
54 Ratings
7% below category average
Workday Human Capital Management
-
Ratings
Case management7.950 Ratings00 Ratings
Call center management8.044 Ratings00 Ratings
Help desk management5.048 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Microsoft Dynamics 365
7.7
66 Ratings
2% above category average
Workday Human Capital Management
-
Ratings
Lead management8.260 Ratings00 Ratings
Email marketing7.161 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Microsoft Dynamics 365
7.6
63 Ratings
0% above category average
Workday Human Capital Management
-
Ratings
Task management7.258 Ratings00 Ratings
Billing and invoicing management7.343 Ratings00 Ratings
Reporting8.252 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Microsoft Dynamics 365
8.8
64 Ratings
15% above category average
Workday Human Capital Management
-
Ratings
Forecasting9.154 Ratings00 Ratings
Pipeline visualization9.160 Ratings00 Ratings
Customizable reports8.263 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Microsoft Dynamics 365
7.7
66 Ratings
2% above category average
Workday Human Capital Management
-
Ratings
Custom fields8.265 Ratings00 Ratings
Custom objects8.060 Ratings00 Ratings
Scripting environment8.247 Ratings00 Ratings
API for custom integration6.451 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Microsoft Dynamics 365
7.7
61 Ratings
8% below category average
Workday Human Capital Management
-
Ratings
Single sign-on capability8.255 Ratings00 Ratings
Role-based user permissions7.356 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Microsoft Dynamics 365
7.7
36 Ratings
6% above category average
Workday Human Capital Management
-
Ratings
Social data8.235 Ratings00 Ratings
Social engagement7.336 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Microsoft Dynamics 365
7.3
55 Ratings
2% above category average
Workday Human Capital Management
-
Ratings
Marketing automation7.355 Ratings00 Ratings
Compensation management7.328 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Microsoft Dynamics 365
8.2
47 Ratings
9% above category average
Workday Human Capital Management
-
Ratings
Mobile access8.247 Ratings00 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.2
96 Ratings
4% above category average
Employee demographic data00 Ratings8.381 Ratings
Employment history00 Ratings8.291 Ratings
Job profiles and administration00 Ratings8.093 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings8.688 Ratings
Organizational charting00 Ratings8.987 Ratings
Organization and location management00 Ratings8.484 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings6.859 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.3
80 Ratings
3% above category average
Pay calculation00 Ratings8.068 Ratings
Support for external payroll vendors00 Ratings8.156 Ratings
Off-cycle/On-Demand payment00 Ratings9.018 Ratings
Benefit plan administration00 Ratings7.663 Ratings
Direct deposit files00 Ratings8.069 Ratings
Salary revision and increment management00 Ratings8.566 Ratings
Reimbursement management00 Ratings8.843 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.2
74 Ratings
1% above category average
Approval workflow00 Ratings8.473 Ratings
Balance details00 Ratings8.373 Ratings
Annual carry-forward and encashment00 Ratings8.159 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.1
94 Ratings
1% below category average
View and generate pay and benefit information00 Ratings8.683 Ratings
Update personal information00 Ratings8.492 Ratings
View company policy documentation00 Ratings7.373 Ratings
Employee recognition00 Ratings7.757 Ratings
View job history00 Ratings8.583 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
7.6
25 Ratings
3% below category average
Tracking of all physical assets00 Ratings7.625 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.0
78 Ratings
5% above category average
Report builder00 Ratings8.474 Ratings
Pre-built reports00 Ratings8.276 Ratings
Ability to combine HR data with external data00 Ratings7.564 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.3
56 Ratings
3% above category average
New hire portal00 Ratings8.252 Ratings
Manager tracking tools00 Ratings8.452 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.1
60 Ratings
1% below category average
Corporate goal setting00 Ratings8.350 Ratings
Individual goal setting00 Ratings8.359 Ratings
Line-of sight-visibility00 Ratings7.451 Ratings
Performance tracking00 Ratings8.258 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.5
63 Ratings
6% above category average
Performance plans00 Ratings8.562 Ratings
Performance improvement plans00 Ratings8.354 Ratings
Review status tracking00 Ratings8.458 Ratings
Review reminders00 Ratings8.858 Ratings
Multiple review frequency00 Ratings8.651 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
7.5
40 Ratings
6% below category average
Create succession plans/pools00 Ratings8.434 Ratings
Candidate ranking00 Ratings7.135 Ratings
Candidate search00 Ratings7.638 Ratings
Candidate development00 Ratings6.837 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.2
48 Ratings
4% above category average
Job Requisition Management00 Ratings8.145 Ratings
Company Website Posting00 Ratings8.439 Ratings
Publish to Social Media00 Ratings8.434 Ratings
Job Search Site Posting00 Ratings8.540 Ratings
Duplicate Candidate Prevention00 Ratings7.539 Ratings
Applicant Tracking00 Ratings8.040 Ratings
Notifications and Alerts00 Ratings8.444 Ratings
Best Alternatives
Microsoft Dynamics 365Workday Human Capital Management
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Patriot Software
Patriot Software
Score 9.1 out of 10
Medium-sized Companies
Salesmate
Salesmate
Score 9.8 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft Dynamics 365Workday Human Capital Management
Likelihood to Recommend
7.9
(88 ratings)
8.9
(108 ratings)
Likelihood to Renew
8.0
(20 ratings)
9.0
(18 ratings)
Usability
8.0
(18 ratings)
7.0
(13 ratings)
Availability
-
(0 ratings)
6.6
(8 ratings)
Performance
-
(0 ratings)
7.3
(7 ratings)
Support Rating
8.0
(11 ratings)
8.0
(22 ratings)
In-Person Training
-
(0 ratings)
9.6
(6 ratings)
Online Training
7.5
(2 ratings)
7.0
(7 ratings)
Implementation Rating
9.2
(4 ratings)
8.0
(11 ratings)
Configurability
-
(0 ratings)
7.5
(2 ratings)
Contract Terms and Pricing Model
3.8
(3 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
8.2
(1 ratings)
Product Scalability
-
(0 ratings)
7.3
(1 ratings)
Professional Services
9.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
-
(0 ratings)
7.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
Microsoft Dynamics 365Workday Human Capital Management
Likelihood to Recommend
Microsoft
All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Read full review
Workday
Workday human capital management is well suited for organizations to manage their employee records. It is also well suited for managing the employee's salary details, also the details of past salary changes, promotions, etc. It has options to keep track of employees' goals for the year, where they can keep track of their progress, and also managers can view the progress or share feedback. This is very helpful for tracking career progress and providing feedback. Other options, like training assigned to employees, can also be seen in Workday; users will get alerts by email for any new assignments or due assignments, etc.
Read full review
Pros
Microsoft
  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Read full review
Workday
  • Groups employees in management hierarchies and creates Org Charts that are easy to navigate and allow for visualizing management chains regardless of employee locations
  • Intuitive and easy to use. The Workday search functionality works very much like Google; one can search for anything that they have access to in the database and drill down into the various details. All information is connected through hyperlinks and users can easily keep digging into the details for as far as their security access would take them.
  • Tasks such as to do, review or approve items are sent to the user's Workday Inbox, very much resembling email. Notifications about outstanding "to do" items are also sent to each the user's work email address on a daily basis.
Read full review
Cons
Microsoft
  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Read full review
Workday
  • The web interface is awful
  • Terrible, terrible, UI. No modern features like auto-save. I can't count the times I have lost work.
  • Their UX team (if it even exists) must be aliens, because I can't see how humans would have come up with the UI conventions they have.
  • Who creates a website application where you can't open stuff in multiple browser windows and tabs easily?
Read full review
Likelihood to Renew
Microsoft
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Read full review
Workday
It is work to make one system the source of truth for our data, but now that it is done, there is less work involved in staying on this path. This means for us that maintaining and/or implementing new modules like performance, finance, talent, etc. is simple. It's a no-brainer
Read full review
Usability
Microsoft
My review can help others to choose the correct CRM like Microsoft Dynamics 365 CRM. I see lots of great things in Microsoft Dynamics 365 that make your business easy and smooth also MS allows users to customize the software according to their needs. So Thought I should share my experience with others.
Read full review
Workday
Workday's on a great path in terms of user experience. Their goals is to deliver a use experience that doesn't require training or instruction, like Amazon on the consumer side for example. That's hard to do when you're talking about complex business processes and important and sensitive employee information, but they're doing it well
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Reliability and Availability
Microsoft
No answers on this topic
Workday
In 2014, Workday has changed the update process. There will be two updates a year; the updates will be delivered to customers typically in a 24 hour window during these two weekends a year. They also keep the Community up-to-date about any planned outages, etc. There is weekly scheduled downtime on Friday night.
Read full review
Performance
Microsoft
No answers on this topic
Workday
From my perspective, the system runs like a well oiled machine and I have not had any issues with customers complaining about speed. If a report is taking long to run, the report can run in the background and you can go about your business. For larger enterprises, there is additional space and machines to process the application in what Workday refers to it as Extended Configuration Tenant
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Support Rating
Microsoft
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
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Workday
Workday is still learning about the needs of higher education. I have seen rapid improvement in support and knowledge over the last year so am confident this will continue to improve. Overall however, I have found the Support Team to be extremely responsive and Workday offers the advantage of having support across several timezones so that we never wait more than a few hours for a response.
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In-Person Training
Microsoft
No answers on this topic
Workday
Some training is offered online. Cost is per-person. This also gets quite expensive. Training doesn’t follow a logical path A to B. Starts in middle. When you try to do it afterwards at your desk, difficult.
• Training scenarios are not very real
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Online Training
Microsoft
No answers on this topic
Workday
I have done for report writing and mass imports (EIBs). They give materials and you run through examples, i.e. you don’t just watch them do tasks, so that is helpful. Training is expensive – a single reporting writing class is $600 per person for virtual training
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Implementation Rating
Microsoft
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
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Workday
It was implemented before my joining the company. At my last company, we used Workday professional services.

Based upon my experience at my last company, I would rate the implementation experience an 8/10. There are different ways to set things up and we had different people telling us different things. It set us back a couple of times.

Regarding configuration advice, we could set things up where every manager has supervisory organizations, or have it financially based i.e. aligned to cost center/department. We chose the individual manager path and I think we should have chosen a department route. Going down the individual manager path, to maintain the information, we have to inactivate a supervisory org whenever a manager changes/leaves.
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Alternatives Considered
Microsoft
Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Read full review
Workday
Unfortunately, I do not recall the brands of the other human capital management software programs or tools I used at my current company or workplaces prior. I do think that is a testament to Workday with its strong branding and compelling features. I was not part of the selection process of Workday but have enjoyed my experience.
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Contract Terms and Pricing Model
Microsoft
On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
Read full review
Workday
No answers on this topic
Scalability
Microsoft
No answers on this topic
Workday
Workday has released Financials and is continuing to develop it's Human Capital Management footprint with the addition of Workday Recruiting. I think customers will find that is easy to add on additional functionality in the system. Workday does make it easy for customers to make changes without relying on IT resources. The Business Process framework is a visual tool that allows functional resources to make changes and see the flow of the transaction
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Professional Services
Microsoft
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
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Workday
No answers on this topic
Return on Investment
Microsoft
  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
Read full review
Workday
  • Positive ROI, we were one of the first organizations that went with Workday HCM, and we received numerous discounts. Cloud systems are the way to go and we feel the system is stable for our growing work force.
  • The user conferences have been helpful to network and learn more deepness in the modules and functionality.
  • Right off the bat, our implementation costs were lower than budgeted and we had less 'billing' surprises.
Read full review
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