Microsoft Dynamics 365 vs. Workday Human Capital Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Dynamics 365
Score 7.9 out of 10
N/A
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
$44
per month
Workday HCM
Score 8.3 out of 10
N/A
Workday Human Capital Management is built as a cloud-based system with global consistency in user experience. Workday HCM is part of a broader system with other Workday products.
$100
per year per user
Pricing
Microsoft Dynamics 365Workday Human Capital Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Microsoft Dynamics 365Workday HCM
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Microsoft Dynamics 365Workday Human Capital Management
Considered Both Products
Microsoft Dynamics 365
Chose Microsoft Dynamics 365
It is average. I feel some free CRMs might be better for some organizations depending on their needs. MS Dynamics has potential, but there is kind of a 'white elephant' feel to it.
Workday HCM

No answer on this topic

Features
Microsoft Dynamics 365Workday Human Capital Management
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Microsoft Dynamics 365
7.7
83 Ratings
1% below category average
Workday Human Capital Management
-
Ratings
Customer data management / contact management7.981 Ratings00 Ratings
Workflow management7.879 Ratings00 Ratings
Territory management7.160 Ratings00 Ratings
Opportunity management7.572 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.278 Ratings00 Ratings
Contract management7.961 Ratings00 Ratings
Quote & order management7.757 Ratings00 Ratings
Interaction tracking8.171 Ratings00 Ratings
Channel / partner relationship management7.362 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Microsoft Dynamics 365
8.0
68 Ratings
5% above category average
Workday Human Capital Management
-
Ratings
Case management7.863 Ratings00 Ratings
Call center management7.850 Ratings00 Ratings
Help desk management8.457 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Microsoft Dynamics 365
7.8
78 Ratings
1% above category average
Workday Human Capital Management
-
Ratings
Lead management7.672 Ratings00 Ratings
Email marketing8.171 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Microsoft Dynamics 365
8.0
76 Ratings
5% above category average
Workday Human Capital Management
-
Ratings
Task management8.171 Ratings00 Ratings
Billing and invoicing management8.054 Ratings00 Ratings
Reporting8.065 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Microsoft Dynamics 365
7.6
77 Ratings
0% above category average
Workday Human Capital Management
-
Ratings
Forecasting7.667 Ratings00 Ratings
Pipeline visualization7.773 Ratings00 Ratings
Customizable reports7.476 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Microsoft Dynamics 365
7.7
80 Ratings
1% above category average
Workday Human Capital Management
-
Ratings
Custom fields7.678 Ratings00 Ratings
Custom objects7.572 Ratings00 Ratings
Scripting environment7.956 Ratings00 Ratings
API for custom integration7.861 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Microsoft Dynamics 365
8.7
75 Ratings
4% above category average
Workday Human Capital Management
-
Ratings
Single sign-on capability8.869 Ratings00 Ratings
Role-based user permissions8.770 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Microsoft Dynamics 365
7.7
44 Ratings
4% above category average
Workday Human Capital Management
-
Ratings
Social data7.843 Ratings00 Ratings
Social engagement7.643 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Microsoft Dynamics 365
7.2
65 Ratings
3% below category average
Workday Human Capital Management
-
Ratings
Marketing automation7.665 Ratings00 Ratings
Compensation management6.834 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Microsoft Dynamics 365
6.8
56 Ratings
11% below category average
Workday Human Capital Management
-
Ratings
Mobile access6.856 Ratings00 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.3
96 Ratings
5% above category average
Employee demographic data00 Ratings8.281 Ratings
Employment history00 Ratings8.391 Ratings
Job profiles and administration00 Ratings8.293 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings8.988 Ratings
Organizational charting00 Ratings9.187 Ratings
Organization and location management00 Ratings8.684 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings6.759 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.7
80 Ratings
9% above category average
Pay calculation00 Ratings8.268 Ratings
Support for external payroll vendors00 Ratings8.456 Ratings
Off-cycle/On-Demand payment00 Ratings9.718 Ratings
Benefit plan administration00 Ratings8.163 Ratings
Direct deposit files00 Ratings8.469 Ratings
Salary revision and increment management00 Ratings8.966 Ratings
Reimbursement management00 Ratings9.243 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.4
74 Ratings
4% above category average
Approval workflow00 Ratings8.573 Ratings
Balance details00 Ratings8.473 Ratings
Annual carry-forward and encashment00 Ratings8.459 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.3
94 Ratings
2% above category average
View and generate pay and benefit information00 Ratings8.883 Ratings
Update personal information00 Ratings8.592 Ratings
View company policy documentation00 Ratings7.673 Ratings
Employee recognition00 Ratings7.857 Ratings
View job history00 Ratings8.883 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.0
25 Ratings
1% above category average
Tracking of all physical assets00 Ratings8.025 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.2
78 Ratings
8% above category average
Report builder00 Ratings8.674 Ratings
Pre-built reports00 Ratings8.376 Ratings
Ability to combine HR data with external data00 Ratings7.664 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.4
56 Ratings
6% above category average
New hire portal00 Ratings8.352 Ratings
Manager tracking tools00 Ratings8.552 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.3
60 Ratings
3% above category average
Corporate goal setting00 Ratings8.650 Ratings
Individual goal setting00 Ratings8.659 Ratings
Line-of sight-visibility00 Ratings7.651 Ratings
Performance tracking00 Ratings8.558 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.7
63 Ratings
9% above category average
Performance plans00 Ratings8.762 Ratings
Performance improvement plans00 Ratings8.654 Ratings
Review status tracking00 Ratings8.658 Ratings
Review reminders00 Ratings8.958 Ratings
Multiple review frequency00 Ratings8.751 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
7.7
40 Ratings
1% below category average
Create succession plans/pools00 Ratings9.034 Ratings
Candidate ranking00 Ratings7.235 Ratings
Candidate search00 Ratings7.838 Ratings
Candidate development00 Ratings6.737 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Microsoft Dynamics 365
-
Ratings
Workday Human Capital Management
8.2
48 Ratings
6% above category average
Job Requisition Management00 Ratings8.145 Ratings
Company Website Posting00 Ratings8.439 Ratings
Publish to Social Media00 Ratings8.634 Ratings
Job Search Site Posting00 Ratings8.640 Ratings
Duplicate Candidate Prevention00 Ratings7.539 Ratings
Applicant Tracking00 Ratings8.040 Ratings
Notifications and Alerts00 Ratings8.544 Ratings
Best Alternatives
Microsoft Dynamics 365Workday Human Capital Management
Small Businesses
Salesmate
Salesmate
Score 9.9 out of 10
Dayforce Powerpay
Dayforce Powerpay
Score 9.4 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.7 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
PeopleStrong
PeopleStrong
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft Dynamics 365Workday Human Capital Management
Likelihood to Recommend
7.4
(103 ratings)
9.0
(108 ratings)
Likelihood to Renew
8.0
(20 ratings)
9.0
(18 ratings)
Usability
7.4
(33 ratings)
7.0
(13 ratings)
Availability
-
(0 ratings)
6.6
(8 ratings)
Performance
-
(0 ratings)
7.3
(7 ratings)
Support Rating
8.0
(11 ratings)
8.0
(22 ratings)
In-Person Training
-
(0 ratings)
9.6
(6 ratings)
Online Training
7.5
(2 ratings)
7.0
(7 ratings)
Implementation Rating
9.2
(4 ratings)
8.0
(11 ratings)
Configurability
-
(0 ratings)
7.5
(2 ratings)
Contract Terms and Pricing Model
3.8
(3 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
8.2
(1 ratings)
Product Scalability
-
(0 ratings)
7.3
(1 ratings)
Professional Services
9.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
-
(0 ratings)
7.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
Microsoft Dynamics 365Workday Human Capital Management
Likelihood to Recommend
Microsoft
Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
Read full review
Workday
Workday human capital management is well suited for organizations to manage their employee records. It is also well suited for managing the employee's salary details, also the details of past salary changes, promotions, etc. It has options to keep track of employees' goals for the year, where they can keep track of their progress, and also managers can view the progress or share feedback. This is very helpful for tracking career progress and providing feedback. Other options, like training assigned to employees, can also be seen in Workday; users will get alerts by email for any new assignments or due assignments, etc.
Read full review
Pros
Microsoft
  • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
  • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
  • Generating invoices to customers and directly sending them to their inbox is easy with this software.
Read full review
Workday
  • Groups employees in management hierarchies and creates Org Charts that are easy to navigate and allow for visualizing management chains regardless of employee locations
  • Intuitive and easy to use. The Workday search functionality works very much like Google; one can search for anything that they have access to in the database and drill down into the various details. All information is connected through hyperlinks and users can easily keep digging into the details for as far as their security access would take them.
  • Tasks such as to do, review or approve items are sent to the user's Workday Inbox, very much resembling email. Notifications about outstanding "to do" items are also sent to each the user's work email address on a daily basis.
Read full review
Cons
Microsoft
  • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
  • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
  • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
Read full review
Workday
  • The web interface is awful
  • Terrible, terrible, UI. No modern features like auto-save. I can't count the times I have lost work.
  • Their UX team (if it even exists) must be aliens, because I can't see how humans would have come up with the UI conventions they have.
  • Who creates a website application where you can't open stuff in multiple browser windows and tabs easily?
Read full review
Likelihood to Renew
Microsoft
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Read full review
Workday
It is work to make one system the source of truth for our data, but now that it is done, there is less work involved in staying on this path. This means for us that maintaining and/or implementing new modules like performance, finance, talent, etc. is simple. It's a no-brainer
Read full review
Usability
Microsoft
The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
Read full review
Workday
Workday's on a great path in terms of user experience. Their goals is to deliver a use experience that doesn't require training or instruction, like Amazon on the consumer side for example. That's hard to do when you're talking about complex business processes and important and sensitive employee information, but they're doing it well
Read full review
Reliability and Availability
Microsoft
No answers on this topic
Workday
In 2014, Workday has changed the update process. There will be two updates a year; the updates will be delivered to customers typically in a 24 hour window during these two weekends a year. They also keep the Community up-to-date about any planned outages, etc. There is weekly scheduled downtime on Friday night.
Read full review
Performance
Microsoft
No answers on this topic
Workday
From my perspective, the system runs like a well oiled machine and I have not had any issues with customers complaining about speed. If a report is taking long to run, the report can run in the background and you can go about your business. For larger enterprises, there is additional space and machines to process the application in what Workday refers to it as Extended Configuration Tenant
Read full review
Support Rating
Microsoft
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Read full review
Workday
Workday is still learning about the needs of higher education. I have seen rapid improvement in support and knowledge over the last year so am confident this will continue to improve. Overall however, I have found the Support Team to be extremely responsive and Workday offers the advantage of having support across several timezones so that we never wait more than a few hours for a response.
Read full review
In-Person Training
Microsoft
No answers on this topic
Workday
Some training is offered online. Cost is per-person. This also gets quite expensive. Training doesn’t follow a logical path A to B. Starts in middle. When you try to do it afterwards at your desk, difficult.
• Training scenarios are not very real
Read full review
Online Training
Microsoft
No answers on this topic
Workday
I have done for report writing and mass imports (EIBs). They give materials and you run through examples, i.e. you don’t just watch them do tasks, so that is helpful. Training is expensive – a single reporting writing class is $600 per person for virtual training
Read full review
Implementation Rating
Microsoft
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Read full review
Workday
It was implemented before my joining the company. At my last company, we used Workday professional services.

Based upon my experience at my last company, I would rate the implementation experience an 8/10. There are different ways to set things up and we had different people telling us different things. It set us back a couple of times.

Regarding configuration advice, we could set things up where every manager has supervisory organizations, or have it financially based i.e. aligned to cost center/department. We chose the individual manager path and I think we should have chosen a department route. Going down the individual manager path, to maintain the information, we have to inactivate a supervisory org whenever a manager changes/leaves.
Read full review
Alternatives Considered
Microsoft
Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
Read full review
Workday
Unfortunately, I do not recall the brands of the other human capital management software programs or tools I used at my current company or workplaces prior. I do think that is a testament to Workday with its strong branding and compelling features. I was not part of the selection process of Workday but have enjoyed my experience.
Read full review
Contract Terms and Pricing Model
Microsoft
On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
Read full review
Workday
No answers on this topic
Scalability
Microsoft
No answers on this topic
Workday
Workday has released Financials and is continuing to develop it's Human Capital Management footprint with the addition of Workday Recruiting. I think customers will find that is easy to add on additional functionality in the system. Workday does make it easy for customers to make changes without relying on IT resources. The Business Process framework is a visual tool that allows functional resources to make changes and see the flow of the transaction
Read full review
Professional Services
Microsoft
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
Read full review
Workday
No answers on this topic
Return on Investment
Microsoft
  • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
  • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
  • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
Read full review
Workday
  • Positive ROI, we were one of the first organizations that went with Workday HCM, and we received numerous discounts. Cloud systems are the way to go and we feel the system is stable for our growing work force.
  • The user conferences have been helpful to network and learn more deepness in the modules and functionality.
  • Right off the bat, our implementation costs were lower than budgeted and we had less 'billing' surprises.
Read full review
ScreenShots