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Remote Desktop Services vs. SolarWinds Dameware Remote Everywhere (DRE)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Remote Desktop Services

    Score7.7 out of 10
    N/ARemote Desktop Services from Microsoft is virtual desktop and remote user session technology.N/A

    SolarWinds Dameware Remote Everywhere (DRE)

    Score8.1 out of 10
    N/ASolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly. Using a laptop or a mobile app users can access end-device details, running sessions, and deep registry editing capabilities. The user can record sessions, add notes, view reports, and create customized surveys for additional end…N/A
    Pricing
    Remote Desktop ServicesSolarWinds Dameware Remote Everywhere (DRE)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Remote Desktop ServicesSolarWinds Dameware Remote Everywhere (DRE)
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Remote Desktop ServicesSolarWinds Dameware Remote Everywhere (DRE)
    Considered Both Products
    Microsoft
    No answer on this topic
    SolarWinds
    Chose SolarWinds Dameware Remote Everywhere (DRE)
    Its integration with Samanage and cost were the key deciding factors over TeamViewer (which can be VERY expensive despite how easy and nice it is to use) and it's just far more functional and less limited than VNC or RDP or Chrome Remote Desktop options or even the screen share …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    100%
    Would buy again
    14 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    100%
    Delivers good value for the price
    13 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    7 Answers
    100%
    Happy with the feature set
    14 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    100%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    88%
    Implementation went as expected
    7 Answers
    100%
    Implementation went as expected
    12 Answers
    Features
    Remote Desktop ServicesSolarWinds Dameware Remote Everywhere (DRE)
    Remote Administration
    Comparison of Remote Administration features of Remote Desktop Services and SolarWinds Dameware Remote Everywhere (DRE)
    Feature
    Remote Desktop Services
    4.6
    5 Ratings
    53% below category average
    SolarWinds Dameware Remote Everywhere (DRE)
    4.7
    14 Ratings
    51% below category average
    Screen sharing8.25 Ratings8.014 Ratings
    File transfer4.65 Ratings5.014 Ratings
    Instant message1.01 Ratings8.013 Ratings
    Secure remote access with Smart Card authentication6.02 Ratings00 Ratings
    Access to sleeping/powered-off computers1.12 Ratings1.010 Ratings
    Over-the-Internet remote session6.85 Ratings9.014 Ratings
    Initiate remote control from mobile3.64 Ratings3.010 Ratings
    Remote management of servers & workstations8.24 Ratings5.013 Ratings
    Remote Active Directory® management8.64 Ratings00 Ratings
    Centralized management dashboard2.23 Ratings5.013 Ratings
    Session record2.23 Ratings5.010 Ratings
    Monitoring and Alerts3.13 Ratings1.010 Ratings
    Annotations00 Ratings3.06 Ratings
    Multi-platform remote control00 Ratings3.011 Ratings
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    Remote Desktop ServicesSolarWinds Dameware Remote Everywhere (DRE)
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    Medium-sized Companies
    Remote Desktop Manager
    Score9.6 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    BeyondTrust Privileged Remote Access
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    User Ratings
    Remote Desktop ServicesSolarWinds Dameware Remote Everywhere (DRE)
    Likelihood to Recommend
    7.8
    (20 ratings)
    8.0
    (14 ratings)
    Likelihood to Renew
    6.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.4
    (5 ratings)
    8.0
    (1 ratings)
    Performance
    5.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    3.0
    (1 ratings)
    8.1
    (10 ratings)
    Ease of integration
    5.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Remote Desktop ServicesSolarWinds Dameware Remote Everywhere (DRE)
    Likelihood to Recommend
    Microsoft
    This is well-suited if you need to log in to a remote machine on occasion to make updates or change configurations. It is also good for a production environment or for environments where people need to log in to use common applications, so you don't need to install the application on each individual client.
    Incentivized
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    SolarWinds
    I think for ANY environment it's worth taking it out for a test drive. It's very powerful, especially when using the agent to connect to sessions where the end user doesn't need admin rights but when not in a VDI environment it likely would perform better with its built in functionality to ask for elevation. It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
    Incentivized
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    Pros
    Microsoft
    • When you connect with RDS, everything looks and feels (and is) exactly like you're sitting at that desktop. This is great for us and for users.
    • You can sign in with RDS and the desktop will be the same as when you left it (if you choose to set it up that way).
    • Although they take some setup, RemoteApps are a very handy way to let users access a program without requiring them to actually connect to a remote desktop on the server.
    Incentivized
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    SolarWinds
    • Remote control is solid, rarely loses connection
    • Allows for control of the desktop prior to login
    • Allows for scripts to be executed in the background without disturbing users
    • Allows for batch rollout of scripts across multiple machines
    • Allows us to see the end users' desktop - as opposed to RDP
    Incentivized
    Read full review
    Cons
    Microsoft
    • Remote Desktop Services currently does not support multiple monitors on the terminal server. Unlike other applications such as Teamviewer, there's no feature to toggle between multiple screens even if they were connected to the terminal server.
    • Remote Desktop Services should provide an option to scale up or down the screen size after a connection is established. Currently you can only adjust the screen size prior to a connection is established. So you'll have to take a best guess at what display screen resolution will fit best on your screen.
    • Remote Desktop Services should offer some kind of menu to send special key strokes like Ctrl+Alt+Del to the terminal server. Currently the substitute for that particular combination is Ctrl+Alt+End. But I have yet to discover a replacement for other combination keystrokes such as Alt+PrintScrn.
    Incentivized
    Read full review
    SolarWinds
    • Connectivity to a helpdesk/knowledgebase would be nice feature so users can do self-help
    • Offering a branded version of the client/agent would be a nice touch for businesses
    • A web-only version of the technician console for remote support would be a nice feature
    Read full review
    Usability
    Microsoft
    The initial setup for Remote Desktop Services is complex, and licensing is costly. Each user connects to their virtual desktop hosted by a single server or group of servers, so a change or issue with servers quickly impacts every single user at the same time. Aside from that, users appreciate seeing their same personal desktop from any device or geographical location.
    Incentivized
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    SolarWinds
    It's a good tool overall, but could be better.
    Incentivized
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    Performance
    Microsoft
    There are some third party tools available that allow you to manage multiple connections.
    Incentivized
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    SolarWinds
    No answers on this topic
    Support Rating
    Microsoft
    As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel. There is community documentation and support available on Microsoft websites, as well as community websites.
    Incentivized
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    SolarWinds
    SolarWinds Dameware Remote Everywhere is an easy to use software package. The manuals are easy to understand, and the installation is simple and straightforward. The Maintenance and support costs are relatively reasonable, and we maintain support and maintenance strictly for the upgrades rather than support. Over the years, SolarWinds has released numerous feature enhancements to the software package, making SolarWinds Dameware Remote Everywhere indispensable on our network.
    Incentivized
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    Alternatives Considered
    Microsoft
    We selected Remote Desktop Services based upon price alone. Other solutions on the market are significantly more expensive, but if your company can foot the bill you should seriously consider products that have been on the market for longer. The lack of an ability to easily upgrade farm servers has been a challenge for us - although it is still faster than updating an application on 2000+ machines. The lack of a centralized management console in 2008 R2 is also challenging, but you get by with the tools available to you. If you don't have the money to spend on Citrix or VMWare Horizon, Remote Desktop Services is a decent replacement.
    Incentivized
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    SolarWinds
    We basically selected this for our one of the SolarWinds Project. In that we needed to take remote session and screensharing and do the analysis and troubleshooting. In our initial analysis itself we got the excellent result, and it was too quick. We were very much inspired from this. Later on, we started using SolarWinds Dameware Remote Everywhere (DRE) for almost all the projects of SolarWinds. Highly appreciated, thanks team.
    Incentivized
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    Return on Investment
    Microsoft
    • Allowed remote users access from home
    • Shared file access for multipolar users from a centralized location
    • Cost to add additional users when maxed out
    • Purchase multiple licenses for programs to run in virtual machines. Or unable to run on a virtual machine
    Incentivized
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    SolarWinds
    • seamless installation of MSI or EXE
    • No Codes to enter when installing agent
    • Agent automatically connects to cloud dashboard
    • our deployment tool has messed up a couple of times, so agents get uninstalled or not installed when this occurs, and we can't see a computer in the dashboard
    Incentivized
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    ScreenShots

    SolarWinds Dameware Remote Everywhere (DRE) Screenshots

    Screenshot of Fast remote controlScreenshot of Live chatScreenshot of Remote desktop on mobileScreenshot of Reporting engineScreenshot of Secrets vaultScreenshot of Session information details