What users are saying about
65 Ratings
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Score 9 out of 100
103 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Remote Desktop Services

Remote Desktop services are well suited for people looking to connect to Local computers/Servers after connecting to VPN or Local Area Network. It is easy to use and performs superbly without any issues. However, it does not have support for connecting to Non-Windows-based Devices and Applications like Teamviewer beat RDP when it comes to connecting to machines outside one's network.
Anonymous | TrustRadius Reviewer

VNC Connect

It is very easy to use if the remote device is already set up to receive connections, so if you are setting up devices before deploying them, it is a great tool to have. It is well-suited to use when shadowing users or using it as a teaching tool. There are other products that are better if you are trying to help someone on a one-use basis.
Michael Eberhard | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Remote Desktop Services
VNC Connect
7.6
Screen sharing
Remote Desktop Services
VNC Connect
9.6
File transfer
Remote Desktop Services
VNC Connect
8.2
Instant message
Remote Desktop Services
VNC Connect
8.3
Secure remote access with Smart Card authentication
Remote Desktop Services
VNC Connect
7.0
Access to sleeping/powered-off computers
Remote Desktop Services
VNC Connect
6.0
Over-the-Internet remote session
Remote Desktop Services
VNC Connect
9.0
Initiate remote control from mobile
Remote Desktop Services
VNC Connect
9.2
Remote management of servers & workstations
Remote Desktop Services
VNC Connect
4.7
Centralized management dashboard
Remote Desktop Services
VNC Connect
8.2
Session record
Remote Desktop Services
VNC Connect
7.0
Annotations
Remote Desktop Services
VNC Connect
5.3
Monitoring and Alerts
Remote Desktop Services
VNC Connect
7.0
Multi-platform remote control
Remote Desktop Services
VNC Connect
9.0

Pros

Remote Desktop Services

  • When you connect with RDS, everything looks and feels (and is) exactly like you're sitting at that desktop. This is great for us and for users.
  • You can sign in with RDS and the desktop will be the same as when you left it (if you choose to set it up that way).
  • Although they take some setup, RemoteApps are a very handy way to let users access a program without requiring them to actually connect to a remote desktop on the server.
Ho'omana Nathan Horton | TrustRadius Reviewer

VNC Connect

  • VNC Connect does an excellent job in remotely connecting to a computer through either your local area network or even another computer on the internet. As long as the VNC Connect services is installed and the client is running in the background.
  • VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer. There's an option to have a separate password to remotely view vs view & access a computer. You can even add an additional level of security by turning on the feature to require Windows login credentials.
  • VNC Connect provides an additional set of controls after a remote connection has been established with another computer. You can have special keystrokes like Ctrl+Alt+Del sent as a command sequence to the other computer as well as access more than a single screen when in use at the remote computer location.
Paul Li | TrustRadius Reviewer

Cons

Remote Desktop Services

  • Remote Desktop Services currently does not support multiple monitors on the terminal server. Unlike other applications such as Teamviewer, there's no feature to toggle between multiple screens even if they were connected to the terminal server.
  • Remote Desktop Services should provide an option to scale up or down the screen size after a connection is established. Currently you can only adjust the screen size prior to a connection is established. So you'll have to take a best guess at what display screen resolution will fit best on your screen.
  • Remote Desktop Services should offer some kind of menu to send special key strokes like Ctrl+Alt+Del to the terminal server. Currently the substitute for that particular combination is Ctrl+Alt+End. But I have yet to discover a replacement for other combination keystrokes such as Alt+PrintScrn.
Paul Li | TrustRadius Reviewer

VNC Connect

  • Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
  • Panel colors are blah - I would like more eye-catching colors.
  • A more consistent look with all platforms - like Mac & PC.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Remote Desktop Services

Remote Desktop Services 6.0
Based on 1 answer
No answer on this topic is available.

VNC Connect

VNC Connect 8.0
Based on 8 answers
VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.
Anonymous | TrustRadius Reviewer

Usability

Remote Desktop Services

Remote Desktop Services 6.6
Based on 2 answers
The initial setup for Remote Desktop Services is complex, and licensing is costly. Each user connects to their virtual desktop hosted by a single server or group of servers, so a change or issue with servers quickly impacts every single user at the same time.Aside from that, users appreciate seeing their same personal desktop from any device or geographical location.
Anonymous | TrustRadius Reviewer

VNC Connect

VNC Connect 8.0
Based on 3 answers
VNC Connect is a solid product and our techs are very confident that they can get the job done using it. Reliability is key for us since we have a small support team and many users to support. It also helps keep us in the background more allowing the end-users to multi-task. VNC supports our goal of providing quick and efficient services.
Anonymous | TrustRadius Reviewer

Performance

Remote Desktop Services

Remote Desktop Services 5.0
Based on 2 answers
There are some third party tools available that allow you to manage multiple connections.
Nathan Alandt | TrustRadius Reviewer

VNC Connect

No score
No answers yet
No answers on this topic

Support Rating

Remote Desktop Services

Remote Desktop Services 3.0
Based on 2 answers
As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel.There is community documentation and support available on Microsoft websites, as well as community websites.
Anonymous | TrustRadius Reviewer

VNC Connect

VNC Connect 8.0
Based on 4 answers
VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.
Anonymous | TrustRadius Reviewer

Online Training

Remote Desktop Services

No score
No answers yet
No answers on this topic

VNC Connect

VNC Connect 7.0
Based on 2 answers
The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior
Matt Medley | TrustRadius Reviewer

Implementation Rating

Remote Desktop Services

No score
No answers yet
No answers on this topic

VNC Connect

VNC Connect 8.0
Based on 4 answers
No problem at all, love the product.
Michael Mei | TrustRadius Reviewer

Alternatives Considered

Remote Desktop Services

We selected Remote Desktop Services based upon price alone. Other solutions on the market are significantly more expensive, but if your company can foot the bill you should seriously consider products that have been on the market for longer. The lack of an ability to easily upgrade farm servers has been a challenge for us - although it is still faster than updating an application on 2000+ machines. The lack of a centralized management console in 2008 R2 is also challenging, but you get by with the tools available to you. If you don't have the money to spend on Citrix or VMWare Horizon, Remote Desktop Services is a decent replacement.
Nathan Ziehnert | TrustRadius Reviewer

VNC Connect

VNC is light and sleek with the quick setup, was impressed with the quick setup despite poor Internet connection outdoor. TeamViewer is good, but the pricing is not as good as VNC. Both do the basic job, but VNC still outperform TeamViewer in terms of performance and ease of use.
Anonymous | TrustRadius Reviewer

Return on Investment

Remote Desktop Services

  • Remote Desktop Services has good impact in meeting 100 percent of the objectives laid by our Enterprise of 1000 employees.
  • Return of imvestment is measured in return of uninterrupted services and it can be termed as 100 percent
  • Remote Desktop Services had no negative impacts on the business
Anonymous | TrustRadius Reviewer

VNC Connect

  • I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.
William Waks | TrustRadius Reviewer

Pricing Details

Remote Desktop Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Remote Desktop Services Editions & Modules

Additional Pricing Details

VNC Connect

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$3.39 per remote computer per month

VNC Connect Editions & Modules

Edition
Professional - Device Access$3.391
Enterprise - Device Access$4.591
Enterprise - Instant Support$33.492
Professional - Instant Support$16.992
  1. per remote computer per month
  2. per named technician per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Remote Desktop Services
10.0
VNC Connect
8.8

Likelihood to Renew

Remote Desktop Services
6.0
VNC Connect
8.0

Usability

Remote Desktop Services
6.6
VNC Connect
8.0

Performance

Remote Desktop Services
5.0
VNC Connect

Support Rating

Remote Desktop Services
3.0
VNC Connect
8.0

Online Training

Remote Desktop Services
VNC Connect
7.0

Implementation Rating

Remote Desktop Services
VNC Connect
8.0

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