Microsoft System Center Service Manager vs. ManageEngine ServiceDesk Plus
Microsoft System Center Service Manager vs. ManageEngine ServiceDesk Plus
Product | Rating | Most Used By | Product Summary | Starting Price |
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Microsoft System Center Service Manager | N/A | Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management. | N/A | |
ManageEngine ServiceDesk Plus | N/A | ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation. | $10 Starting Price Per Month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Microsoft System Center Service Manager | ManageEngine ServiceDesk Plus | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Microsoft System Center Service Manager | ManageEngine ServiceDesk Plus | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Microsoft System Center Service Manager | ManageEngine ServiceDesk Plus | |
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Likelihood to Recommend | 8.8 (7 ratings) | 9.0 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 6.0 (1 ratings) |
Usability | - (0 ratings) | 8.0 (3 ratings) |
Support Rating | 8.9 (2 ratings) | 9.0 (3 ratings) |
Microsoft System Center Service Manager | ManageEngine ServiceDesk Plus | |
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Likelihood to Recommend | Microsoft | ManageEngine, A Div of Zoho Corporation Pvt Ltd |
Pros | Microsoft | ManageEngine, A Div of Zoho Corporation Pvt Ltd |
Cons | Microsoft | ManageEngine, A Div of Zoho Corporation Pvt Ltd |
Likelihood to Renew | Microsoft No answers on this topic | ManageEngine, A Div of Zoho Corporation Pvt Ltd |
Usability | Microsoft No answers on this topic | ManageEngine, A Div of Zoho Corporation Pvt Ltd |
Support Rating | Microsoft | ManageEngine, A Div of Zoho Corporation Pvt Ltd |
Alternatives Considered | Microsoft | ManageEngine, A Div of Zoho Corporation Pvt Ltd |
Return on Investment | Microsoft | ManageEngine, A Div of Zoho Corporation Pvt Ltd |
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