What users are saying about
53 Ratings
3 Ratings
53 Ratings
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Score 6.1 out of 100
3 Ratings
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Score 6.5 out of 100

Likelihood to Recommend

MINDBODY

MINDBODY is best used by a fitness or yoga center with many classes daily and the need to manage students and memberships all in one place. It will also track hours taught instructors and the classes that each student takes. Individual trainers or professionals will likely not need the advanced features for a small studio or private practice and may find it more cumbersome than helpful.
Anonymous | TrustRadius Reviewer

Schedulicity

I love this program. Prior to using Schedulicity, I was using a manual schedule and it was a nightmare. I had to manage my own email list and phone list. I had to keep track of the employees' days in and days out each week. Schedulicity has saved me hours of work. The email blasts are wonderful. It has taken the headache and frustration out of scheduling.
Laura Denver | TrustRadius Reviewer

Pros

MINDBODY

  • MindBody does a great job of sending out reminder emails to clients so they do not miss a class.
  • MindBody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
  • MindBody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.
Anonymous | TrustRadius Reviewer

Schedulicity

  • Easy to set the software up.
  • Customize tutors' schedules.
  • Entering days off.
Laura Denver | TrustRadius Reviewer

Cons

MINDBODY

  • Some processes are not initially intuitive and take some training to learn.
  • The price could be a little lower to help small business owners succeed.
  • Some sort of alert when a client creates a profile and already has one.
  • A way to view which clients haven't signed a waiver when logged into the staff computer.
Samantha Martin | TrustRadius Reviewer

Schedulicity

  • I would like the ability to search the schedules of all tutors for the next available opening.
  • When scheduling a provider off for a day or if the provider is sick, I would like the program to ask me if I need to cancel all appointments for the provider and allow me to give a message to the client why it is being canceled.
  • Office closed messages. - If I close the office for a week because of vacation, spring break, etc... I would like Schedulicity to cancel all the appointments on the specified dates and give me the option to send a message to my client's explaining why we are closed. Currently, I need to go into each individual provider and mark the days off and then go into each provider's schedule and cancel each appointment. It takes a long time to do this with 14 employees. It would be easier to indicate the business is closed, cancel all provider's appointments on those days, and then have an option to send a notification to clients indicating why the center is closed.
Laura Denver | TrustRadius Reviewer

Usability

MINDBODY

MINDBODY 6.0
Based on 2 answers
Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one.From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.
Andre Yeu | TrustRadius Reviewer

Schedulicity

No score
No answers yet
No answers on this topic

Reliability and Availability

MINDBODY

MINDBODY 1.0
Based on 1 answer
Constant errors and TERRIBLE PRODUCT support
Anonymous | TrustRadius Reviewer

Schedulicity

No score
No answers yet
No answers on this topic

Performance

MINDBODY

MINDBODY 1.0
Based on 1 answer
Fails at everything form availability to reliability.
Anonymous | TrustRadius Reviewer

Schedulicity

No score
No answers yet
No answers on this topic

Support Rating

MINDBODY

MINDBODY 7.9
Based on 43 answers
Every time I have needed help with MINDBODY, the Customer Service Team was easy to get in touch with and they were well trained in answering and solving any and every problem I contacted them about. The Customer Service Team was easy to get in touch with and they were very friendly as well.
Jamaal Dickerson | TrustRadius Reviewer

Schedulicity

Schedulicity 10.0
Based on 2 answers
The support team is awesome. The turnaround is quick and if the software cannot support my current need they are really good about giving me a work around.
Laura Denver | TrustRadius Reviewer

Alternatives Considered

MINDBODY

I have wellness living for my other business. The customer service is so so much better! They actually take requests and do them. With MINDBODY I call it the MINDBODY abyss - you send in a service request or suggestion and you NEVER hear back. Not once in 6 years. That is why I'm writing this review. Maybe I'll actually get a callback.The only thing MINDBODY has going for it over WellnessLiving is that scheduling classes is easier for drop-ins etc.
Theresa Tucci | TrustRadius Reviewer

Schedulicity

No answers on this topic

Scalability

MINDBODY

MINDBODY 1.0
Based on 1 answer
Constant errors and ZERO support from the company.
Anonymous | TrustRadius Reviewer

Schedulicity

No score
No answers yet
No answers on this topic

Return on Investment

MINDBODY

  • Reminder e-mails have resulted in increased usage of our facility. We increased by 7% over the past year.
  • Reminder e-mails have decreased the number of members we have because they get a monthly or weekly reminder that they paid or that they haven't been in for a workout. We decreased membership income by 3.5% over the last year.
  • Staff--It is much harder to keep employees happy with software constantly changing but the flip side of that is that if something is wrong with the software, it may actually get fixed.
Lori May | TrustRadius Reviewer

Schedulicity

  • Positive - Client text message reminder. Missed appointments have decreased to zero no shows.
  • Positive - Informing clients of weekly openings via marketing emails.
  • Positive - Employees are able to take days off and I can mark them accurately in the system.
  • Positive - Personal Time feature. Allows me to track why an employee is out.
  • Negative - Shutting the business for vacations because I have to spend hours going into each providers schedule and individual cancelling each appointment that has been made.
Laura Denver | TrustRadius Reviewer

Pricing Details

MINDBODY

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$129 per month

MINDBODY Editions & Modules

Edition
Starter$1291
Accelerate$2591
Ultimate$3991
Ultimate Plus$5991
  1. per month
Additional Pricing Details

Schedulicity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Schedulicity Editions & Modules

Additional Pricing Details

Add comparison