Mitel MiCollab vs. Onehub

If you're in an area that has highly trained technicians to support the Mitel MiCollab product - I think your experience will likely be much better than ours. In my opinion, Frontier (and Integra before them) were the worst, and we do not look back on that experience with much happiness.

Incentivized

Onehub data rooms can be used to privately share sensitive financial data with multiple parties or just one. Onehub is easy to use and secure which puts our clients at ease when uploading and transferring financial data.

Incentivized

• Easy to use interface for non technical users.
• Lots of options to setup for end users.
• Headsets are comfortable and better than old handsets with desk phones. MiCollab allows users more comfortable phone calls.
• Call quality is great.
• Chat feature is great.

Incentivized

• Able to customize the pages where you keep files and documents, helping to keep organized.
• Uploading files is an easy process.
• Has reliable security for keeping documents safe. Uses a 2-factor authentication process.

Incentivized

• The setup for the twinning feature was a bit confusing and took me a while to successfully complete the task.
• The UX, particularly on an older iPhone could be improved.
• Overall, the product is rather sound, and I am pleased with my experience using it.

Incentivized

• Design
• Sharing Portal

Our clients and staff enjoy the security level when sending sensitive financial data back and forth.

Incentivized

It is easy to you for existig Mitel UC users, who are familiar with the Mitel way of things, but for green field enterprises, might be a ramp up period which in most cases would not be worth it as its competitor TEAMS is much easier and intuity to use.

Incentivized

Again we love the tool

Incentivized

Initially, support from Mitel was fantastic, but recently it has started to lag significantly. Response takes 8 hours, at a minimum, usually requiring a second call to spur a response. Email support is even worse (email in a ticket) - I have had to call in to get things running the 3 times I've tried to email support.

Incentivized

MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors

Incentivized

Onehub has the better security, but Evernote is more user friendly and more compatible with other programs the department uses. Onehub is good for sending documents to externals/clients and then having the document reviewed, but like the flow of other programs better. Onehub is more user friendly than OneNote and has the ability to collaborate with members outside of the department. OneNote is used more for internal collaboration where security is not as big of an issue, Onehub is better for shared outside of the department.

Incentivized

• This product was competitively priced when originally purchased. We will need to evaluate whether to replace it when it approaches the end of life or simply upgrade it.
• Users typically only use the phone system because the collaboration tools have been superseded in functionality by other tools.

Incentivized

• Assuring clients of record keeping
• Client interest