What users are saying about
23 Ratings
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Top Rated
434 Ratings
23 Ratings
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Score 4.1 out of 100

Shopify

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Top Rated
434 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Miva

How many products are in the store? What type of products do you sell,
and do they have any variations/attributes (eg size, color, model #,
etc)? How much traffic does your store get monthly, or what are your monthly sales? What methods of
payment do you offer? What shipping methods do you offer for your
orders? Do you offer affiliate accounts? How custom of a design are you looking for?Miva is very well suited for small business to enterprise level business sites or for stores that require lots of customization
Chris Janus | TrustRadius Reviewer

Shopify

Shopify is a great platform for SMEs who want to launch an e-commerce store without wanting to spend a lot of money. It's pretty easy to set up and launch a website and does not require any hardcore coding [over-riding the need for] hiring a developer. Moreover, integrating with social media platforms such as Facebook and Instagram is also pretty easy and straight forward which makes it even better. However, if an organization is looking forward to customizing it completely according to their needs, they would have to get Shopify's Advance subscription which is $79 per month which could be a bit high for a small and medium enterprise.
Muhammad Waleed | TrustRadius Reviewer

Feature Rating Comparison

eCommerce Business Management

Miva
6.0
Shopify
7.8
Order processing
Miva
6.0
Shopify
8.3
Multi-site management
Miva
Shopify
6.7
Inventory management
Miva
Shopify
8.4
Shipping
Miva
Shopify
8.2
Custom functionality
Miva
Shopify
7.3

Online Storefront

Miva
Shopify
8.2
Product catalog & listings
Miva
Shopify
8.4
Product management
Miva
Shopify
8.6
Bulk product upload
Miva
Shopify
7.9
Branding
Miva
Shopify
8.2
Mobile storefront
Miva
Shopify
8.6
Product variations
Miva
Shopify
8.1
Website integration
Miva
Shopify
8.4
Visual customization
Miva
Shopify
7.6
CMS
Miva
Shopify
7.9

Online Shopping Cart

Miva
Shopify
8.4
Abandoned cart recovery
Miva
Shopify
8.0
Checkout user experience
Miva
Shopify
8.7

Online Payment System

Miva
Shopify
8.9
eCommerce security
Miva
Shopify
8.9

eCommerce Marketing

Miva
Shopify
8.2
Promotions & discounts
Miva
Shopify
8.2
Personalized recommendations
Miva
Shopify
8.4
SEO
Miva
Shopify
7.9

Pros

Miva

  • The ability to quickly change the look and feel of any given page in the store. The storefront, category, product description, and all checkout pages are easily customize-able using simple HTML language.
  • With minimal effort, more sophisticated changes and behaviors of the store can be modified using MivaScript, the language Miva Merchant is built upon.
  • New features are very easy to add using a huge selection of 3rd party feature modules that typically sell for less that $100. Miva has so many features already built in, but if there is a major common feature not already in the code, it's almost a sure bet that there is a affordable and easy to install module that will meet your e-commerce business requirements.
  • Miva corporation provides a high level of free support 7 days a week and 24 hours a day.
Steven Seale | TrustRadius Reviewer

Shopify

  • It is definitely easy to set up and get going. This does not take a lot of work or effort on the user end, especially if using templates.
  • Low code platform. You can. make customizations without code.
  • The integrations are diverse and increase functionality.
Anonymous | TrustRadius Reviewer

Cons

Miva

  • Prospective and established merchants considering the Miva platform should be warned that they've recently implemented an onerous new fee when more than one person accesses the store admin area at any given time. Specifically, Miva merchants will now be on the hook for $50 per additional simultaneous user per month. If we had remained on Miva, this would have increased our annual costs of using the platform by at least $3,000, perhaps more. The president of Miva claims this is standard for SaaS e-commerce platforms, but I know of none that do and this change makes their platform incredibly unattractive for merchants who expect their business to grow in the future. Furthermore, certain third-party services can be detected by the Miva HQ tracking system as admin users, also triggering an additional seat fee.
  • Exorbitant pricing for adding some basic features that feels like a petty cash grab. For instance, we opted for the $1,000 mobile optimization package and received a bare bones mobile-friendly site with no appearance refinements aside from crudely plopping our logo at the top. They forgot to optimize a few key pages, like the product search results, and it seemed like whoever did it rushed through the work in an hour or two. Other projects they helped with went better, but there's frequently minor coding errors we've had to clean up ourselves.
  • Features released with updates practically always require developer assistance to test and properly enable.
  • Issues that should be treated as bugs are instead left for third-party modules to correct. For example, if a wholesale customer adds items to their cart before logging in, those items retain the standard retail price when the order is placed. We informed Miva tech support of this, expecting that they might look into fixing the problem, but were instead told that we should buy an add-on module that forces a cart recalculation at checkout. Why should this be the responsibility of an extra module to correct? It should be noted that a year or two ago Miva purchased the Emporium Plus plugin catalog, including the cart recalculation module, yet that is still omitted from the core platform.
Anonymous | TrustRadius Reviewer

Shopify

  • The main drawback that I am facing in Shopify for a long time is that their sales analytics system is not up to mark. As I am using Shopify to run different stores for my organization it does not get updated after-sales and does not provide the right analytics about the product strength and number of sales.
  • Secondly, Shopify has different apps which are best to run the store on max strength but they are very much costly like inventory management, generating multiple discount codes, and more robust customizable editing.
Bart Kogan | TrustRadius Reviewer

Likelihood to Renew

Miva

Miva 7.7
Based on 15 answers
For most clients, the MIVA Merchant platform, in combination with 3rd party plugins from ADS, Emporium Plus, eMediaSales and Sebenza, has all of the bells and whistles they need. While MIVA is lacking in a mobile friendly option and the ability to easily sell soft goods like mp3's or eBooks, these additions are coming to MIVA soon. The lack of connectivity to popular POS systems is also a negative for us. We will certainly continue to offer MIVA Merchant to clients.
Timothy Schneider | TrustRadius Reviewer

Shopify

Shopify 9.3
Based on 15 answers
Nothing we have used in the past or have seen thus far even comes close to offering what we get with Shopify Plus, especially for the price. You cannot even come close to getting what we are getting at the price we pay. We are beyond thrilled and Shopify Plus meets and exceeds all of our needs and expectations. We love it!
Anonymous | TrustRadius Reviewer

Usability

Miva

Miva 2.0
Based on 4 answers
Miva Merchant allow individual of various skills to create the perfect online store! The wizards inside Miva Merchant that has step by step allow someone with little or no programming skills to a skilled programmer who can customize to his or her heart content.
Anonymous | TrustRadius Reviewer

Shopify

Shopify 10.0
Based on 3 answers
I think most people are able to suer Shopify that have used a computer. There are some features that take a bit longer to learn. If you are not a creative person it may be a bit more difficult to learn the website customization, but with a help guide or tutorial it will only take a few tries to understand how to work the interface
Anonymous | TrustRadius Reviewer

Reliability and Availability

Miva

Miva 9.0
Based on 2 answers
I work with multiple Miva sites daily, and uptime is fantastic. Outages are rare from my experience, and any issues have generally been short and handled quickly.
Chris Janus | TrustRadius Reviewer

Shopify

Shopify 10.0
Based on 2 answers
No answer on this topic is available.

Support Rating

Miva

Miva 5.1
Based on 4 answers
An overwhelming majority of the support technicians are top-notch. One or two key exceptions stand out, but even those are typically fine - just occasionally wrong or unhelpful. Overall I seem to get quick and useful support, whether it's for the software or a web hosting-based need.
Susan Petracco | TrustRadius Reviewer

Shopify

Shopify 10.0
Based on 4 answers
In terms of support I give Shopify a 9 out of 10 because they're always very friendly and thorough, and they personally can't solve my problem for me they always point me in the proper direction with the proper information I need to move forward
Paul Francis Jones | TrustRadius Reviewer

Implementation Rating

Miva

Miva 6.0
Based on 8 answers
Creating the Miva store originally took a reasonable amount of time, 2-3 months, but we were unable to migrate our orders and customer accounts from the old platform. Additional refinements were required over the following 6 months to refine the functionality and features so that they worked properly for our store and fulfillment process.
Anonymous | TrustRadius Reviewer

Shopify

Shopify 10.0
Based on 2 answers
Just start now and make the switch, the sooner the better. You will love it and it is really a simple process
Anonymous | TrustRadius Reviewer

Alternatives Considered

Miva

Miva is more costly than its competitors. [In my opinion] it's harder to set up and use and user interface is cumbersome. Requires costly customization for integration to services you get from Big Commerce or Shopify right out of the box. No Google Shopping integration. No Trust Pilot, no Zendesk, etc. [I think] Product Catalog management is not well thought out. [In my experience] you'll spend much more time tweaking Miva to get what you want out of it compared to Shopify, which is frankly, a joy to use.
Anonymous | TrustRadius Reviewer

Shopify

The old platform that I used could not help us to meet our requirements. It was not helping us properly, then I got to know about Shopify and started using it. After 1 month [of] usage of Shopify we could understand that this is the best platform [for E-commerce] to make better sales and goodwill. Shopify helped us to get a proper idea of the analytics of the website. Shopify [supports] most of the [applications] and helps us to make better results.
Rejoy Varghese | TrustRadius Reviewer

Scalability

Miva

Miva 10.0
Based on 1 answer
Miva has proven to be a great solution for smaller mom-and-pop stores through large enterprise-class businesses with tens of thousands of products. Performance is just as strong on enterprise-class stores as on considerably smaller stores, and an increasing number of marketing/sales tools are continually being added to the core Miva functionality to keep up with current marketplace demands.
Chris Janus | TrustRadius Reviewer

Shopify

No score
No answers yet
No answers on this topic

Return on Investment

Miva

  • Running a business in general (and this applies to e-commerce of course) involves not enough time to do too many things. Any place one can automate/streamline/ simplify some of these myriad things, you gain more time to focus on high value activities. We have found that the more we have been able to leverage Miva's capabilities (often with our own tools), the more time we can spend on marketing, sales and product development.
Gordon Currie | TrustRadius Reviewer

Shopify

  • Small vendor can't make more sell as they needs to pay monthly plan and commission on sale.
  • For large vendor it is really good sell products easily to using powerful SEO features and Shopify promotes products on they side also.
  • Used power algorithm for Abandoned cart and catalog search.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Miva

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Miva Editions & Modules

Additional Pricing Details
Miva employs a revenue-based pricing model. The Miva platform is best suited to growing mid-size and enterprise merchants that have complex business needs and are making (or planning to make) $1 million or more in annual online revenue.

Shopify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$29 per month

Shopify Editions & Modules

Edition
Shopify Lite$91
Basic Shopify$291
Shopify$791
Advanced Shopify$2991
Shopify Plus$2,0001
  1. per month
Additional Pricing Details

Rating Summary

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