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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    monday CRM

    Score8.2 out of 10
    N/Amonday CRM provides control over the entire sales funnel and helps users close deals faster by automating manual work and streamlining sales activities from A-Z.

    $45

    per month 3 seats (minimum)

    Nutshell

    Score9.2 out of 10
    N/ANutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.

    $19

    per month per user

    Pricing
    monday CRMNutshell
    Editions & Modules
    Basic
    $15
    per month per seat
    Standard
    $20
    per month per seat
    Pro
    $33
    per month per seat
    Ultimate
    Contact Sales
    Foundation
    $19
    per month per user
    Growth
    $32
    per month per user
    Pro
    $49
    per month per user
    Business
    $67
    per month per user
    Enterprise
    $89
    per month per user
    Offerings
    Pricing Offerings
    monday CRMNutshell
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsPlans start with 3 seats. Yearly save 33%15% discount for annual pricing.
    More Pricing Information
    Community Pulse
    monday CRMNutshell
    Considered Both Products
    monday.com
    No answer on this topic
    Nutshell Inc.
    Chose Nutshell
    Unsatisfactory team experience there, lack of customization, days without a response, no cross-team communication, generally poor experience and subpar customer service, also self-serve, lack of team effort. Change attributes to their program regularly. I would steer clear. …
    Incentivized
    Key User Insights
    Would buy again
    96%
    Would buy again
    94 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    86 Answers
    No answers on this topic
    Happy with the feature set
    98%
    Happy with the feature set
    96 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    77 Answers
    No answers on this topic
    Implementation went as expected
    93%
    Implementation went as expected
    83 Answers
    No answers on this topic
    Features
    monday CRMNutshell
    Sales Force Automation
    Comparison of Sales Force Automation features of monday CRM and Nutshell CRM
    Feature
    monday CRM
    8.0
    89 Ratings
    2% above category average
    Nutshell CRM
    9.3
    15 Ratings
    17% above category average
    Customer data management / contact management7.979 Ratings9.314 Ratings
    Workflow management8.986 Ratings10.013 Ratings
    Territory management6.648 Ratings10.08 Ratings
    Opportunity management8.176 Ratings10.010 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.670 Ratings8.414 Ratings
    Contract management8.458 Ratings10.01 Ratings
    Interaction tracking8.265 Ratings8.412 Ratings
    Quote & order management00 Ratings9.69 Ratings
    Channel / partner relationship management00 Ratings8.33 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of monday CRM and Nutshell CRM
    Feature
    monday CRM
    8.2
    66 Ratings
    6% above category average
    Nutshell CRM
    9.1
    14 Ratings
    16% above category average
    Lead management8.266 Ratings9.813 Ratings
    Email marketing00 Ratings8.412 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of monday CRM and Nutshell CRM
    Feature
    monday CRM
    8.6
    83 Ratings
    11% above category average
    Nutshell CRM
    9.4
    13 Ratings
    20% above category average
    Task management9.281 Ratings9.712 Ratings
    Billing and invoicing management8.454 Ratings8.32 Ratings
    Reporting8.370 Ratings10.09 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of monday CRM and Nutshell CRM
    Feature
    monday CRM
    7.8
    80 Ratings
    2% above category average
    Nutshell CRM
    10.0
    13 Ratings
    27% above category average
    Forecasting7.365 Ratings10.010 Ratings
    Pipeline visualization8.775 Ratings10.012 Ratings
    Customizable reports7.470 Ratings10.012 Ratings
    Customization
    Comparison of Customization features of monday CRM and Nutshell CRM
    Feature
    monday CRM
    7.2
    80 Ratings
    6% below category average
    Nutshell CRM
    9.9
    11 Ratings
    26% above category average
    Custom fields7.980 Ratings9.611 Ratings
    Custom objects7.671 Ratings10.06 Ratings
    Scripting environment7.249 Ratings10.02 Ratings
    API for custom integration6.051 Ratings9.96 Ratings
    Security
    Comparison of Security features of monday CRM and Nutshell CRM
    Feature
    monday CRM
    8.6
    74 Ratings
    2% above category average
    Nutshell CRM
    9.6
    4 Ratings
    13% above category average
    Single sign-on capability8.666 Ratings9.63 Ratings
    Role-based user permissions8.674 Ratings9.63 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of monday CRM and Nutshell CRM
    Feature
    monday CRM
    8.6
    49 Ratings
    13% above category average
    Nutshell CRM
    10.0
    2 Ratings
    28% above category average
    Marketing automation8.649 Ratings10.02 Ratings
    Compensation management00 Ratings10.02 Ratings
    Platform
    Comparison of Platform features of monday CRM and Nutshell CRM
    Feature
    monday CRM
    6.8
    74 Ratings
    11% below category average
    Nutshell CRM
    9.3
    13 Ratings
    20% above category average
    Mobile access6.874 Ratings9.313 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of monday CRM and Nutshell CRM
    Feature
    monday CRM
    -
    Ratings
    Nutshell CRM
    10.0
    7 Ratings
    26% above category average
    Case management00 Ratings10.06 Ratings
    Call center management00 Ratings10.05 Ratings
    Help desk management00 Ratings10.01 Ratings
    Social CRM
    Comparison of Social CRM features of monday CRM and Nutshell CRM
    Feature
    monday CRM
    -
    Ratings
    Nutshell CRM
    9.7
    9 Ratings
    25% above category average
    Social data00 Ratings9.59 Ratings
    Social engagement00 Ratings10.02 Ratings
    Best Alternatives
    monday CRMNutshell
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    monday CRMNutshell
    Likelihood to Recommend
    8.2
    (99 ratings)
    9.8
    (15 ratings)
    Likelihood to Renew
    10.0
    (5 ratings)
    10.0
    (1 ratings)
    Usability
    8.6
    (96 ratings)
    8.7
    (5 ratings)
    Support Rating
    3.1
    (58 ratings)
    9.5
    (2 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    monday CRMNutshell
    Likelihood to Recommend
    monday.com
    Our Integrated/brand marketing and Lifecycle marketing teams find monday CRM to be particularly useful for project management. Integrated marketing uses monday to build out our yearly promotional calendar, which keeps the entire company informed on all the launch and sale details for the year, across both retail and digital channels. The Lifecycle marketing team uses monday CRM to track individual campaign projects, mainly consisting of email asset creation. There are times when monday is not the preferred CRM platform, such as data and analytics tracking, project performance tracking, or scenarios when immediate feedback is required.
    Incentivized
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    Nutshell Inc.
    This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis? If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
    Read full review
    Pros
    monday.com
    • It is very easy to use and logical. Teams and departments can collaborate together to work as one team.
    • It is very useful in automating the processes of relevant departments.
    • The field names, types, and data you enter can be customized as per your organization's requirements.
    Incentivized
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    Nutshell Inc.
    • Customization - we are able to make Nutshell make the most sense for our company and processes
    • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
    • Tags - allow us to prioritize leads and segment our customers and potential customers
    • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
    • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
    Incentivized
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    Cons
    monday.com
    • It takes a while to get used to the UX if you are used to Hubspot or another CRM
    • We are still testing mass email functionality, it's a little less intuitive vs Hubspot
    • The quote/invoice forms are not pre-built into the CRM the way they are in Hubspot, so you have to manually set those up. Some might see that as a positive thing because it's more flexible with your respective tech stack, but it required more research on our end to make sure we set it up to flow efficiently.
    Incentivized
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    Nutshell Inc.
    • integration with email doesn't work as advertised
    • would like integration with quickbooks
    • If there is a misspelling in any one email address, you can not send a mass email. You must go back and correct each error before it can send.
    Incentivized
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    Likelihood to Renew
    monday.com
    It is the best tool we have found as a small business to be able to track our bookings, tasks and income.
    Incentivized
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    Nutshell Inc.
    This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
    Incentivized
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    Usability
    monday.com
    It's a really easy to use and improve tool, that helps you to quickly master its functions and then helps you to improve the features usage as quickly as you learned the basis. Any doubts you have are easily solved by the contents and tutorials it provides, and if it doesn't solve it, the team is always quick to reply and help you.
    Incentivized
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    Nutshell Inc.
    Extremely easy to use and they help you throughout the process. I find it not challenging, an effective utility to help us prioritize and engage efficiently at a reasonable price point. We enjoy working with the team there and they're easy to access. I've already recommended it to two colleagues
    Incentivized
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    Support Rating
    monday.com
    When I have requested customer service from monday.com account the person who I spoke with was really helpful but the set up to get a hold of someone in customer service was a little complicated and time-consuming. I had to get a ticket in an email and then wait for a specific person to call me back at a certain time, that's why I gave a six.
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    Nutshell Inc.
    Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
    Incentivized
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    Implementation Rating
    monday.com
    It was very easy to start using. It is also safe to use lots of trial and error whilst setting up.
    Incentivized
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    Nutshell Inc.
    Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
    Incentivized
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    Alternatives Considered
    monday.com
    Monday is significantly better. Not only is it more aesthetically pleasing it is just better overall. I feel as if Monday has a better system in regard to keeping track of all the files we have. Moreover, I also feel like the fact that it allows me to tag my other coworkers enables me to have better communication in the office.
    Incentivized
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    Nutshell Inc.
    When I first started with BCI, they were using ACT!. It was hard to navigate and there were a lot of spots for duplicate information that made it hard to know if you were in the right spot or not. Then if you had trouble, you would spend 3 hours on the phone with customer service and often they would not even be able to find a solution. I would not recommend ACT! to anyone. Since getting nutshell, I have learned a bit about Cosential and I know that it is more catered to the construction industry and can help with proposal creation, so I think that may be something we consider in the not-too-near future.
    Incentivized
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    Return on Investment
    monday.com
    • The visibility of connected boards means that fewer people can manage them
    • AI is helping to automate operations through AI agents, and this allows me to reallocate personnel to other functions
    • Automation, whether through workflow or AI, helps in up to 72% of operations and the relocation of personnel to other areas
    • A visibilidade dos quadros conectados fazendo com que menos pessoas posam efetuar a gestão
    • A IA ajudando a automomatizar as operaçoes atraves dos IA Agentes e com isso posso descolocar pessoal para outra função
    • As automatizaçoes tanto por workFlow como por IA ajudam em ate 72% na operação e deslocamento de pessoal para outra area
    Incentivized
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    Nutshell Inc.
    • Nutshell CRM has had a major impact on ROI. The last program we used cost more and had fewer features and accessibility.
    • One negative impact is its email functions. As stated before in this review I need to be able to send large attachments and pics through email and Nutshell is very limited when it comes to that.
    Incentivized
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    ScreenShots

    monday CRM Screenshots

    Screenshot of Sales Pipeline - Ensuring leads do not slip through the cracks.Screenshot of Sales Analytics - Used to build dashboards in real time with no development help, to gain insights into where deals stand, expected revenue, team performance, etc.Screenshot of Automations - Automates sales processes including automatic assignment of leads to reps, reminders for upcoming activities,  and notifications when a lead opens an email.Screenshot of Email Capabilities - Automatically logs sent emails, keeps track of interactions, and enables mass emails with personalized email templates.Screenshot of Activities Logging & Tracking - Displays all past and upcoming sales activities in one organized timeline.Screenshot of Post-sales Management - To help users build lasting customer relationships once the deal is done or stay on top of client projects, with collection tracking.

    Nutshell Screenshots

    Screenshot of Nutshell's dashboard, mobile app, and sales metrics.Screenshot of the interface to build custom pipelines.Screenshot of where to measure contact engagement with Nutshell Marketing emails, forms, website traffic, and landing pages.Screenshot of the interface to engage with website visitors and leads throughout the buying journey via multiple channels using Nutshell Engagement. Channels include SMS, AI webchat, WhatsApp, Facebook Messenger, and Instagram DMs.Screenshot of Quotes & Invoices, where users can create, send, and monitor custom quotes and invoices without leaving Nutshell.