mRemoteNG vs TeamViewer

• Easy to organize and group servers.
• Many different protocols for remote access.
• The ability to make use of external applications for non-directly supported protocols.
• Servers can inherit settings from nodes above so you can set up properties once making adding new servers/devices very quick.
• Easy to export and share config with new team members (be mindful of what you do with passwords though).

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• Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
• TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
• Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
• Since the application has matured over the years, it has great support both from the publisher and general internet support.

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• The user interface for configuration is a little basic, and not obvious for a new user to set up connections. It could be a bit clearer how to do that.
• It does not seem to automatically update itself to new versions - though older ones work fine, you can miss out on some new functions if you don't check for updates manually.

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• TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
• TeamViewer is slow to make the initial connection.
• Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.

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• Very easy to hand over connections to new starters.
• Having multiple remote protocols in one place is a massive time saver.

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• Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
• TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
• It is also recommended for system administrators who cover several offices with a small number.

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