Likelihood to Recommend Well suited to environments where IT staff need to access multiple servers/systems at the same time, cutting down on time wasted opening multiple windows. Not so useful for users that only need to access one system remotely, as most of its functions are largely unused in that case.
Read full review It is well suited if the team members work remotely and need constant collaboration and communication throughout the development cycle. It is so helpful for Systems Engineers in the Software industry to resolve laptop and computer issues. It is also helpful for troubleshooting hardware issues like printers, scanners, server racks, and more. It is less suited if the teams are small and no remote access or group calls are needed, they could very well use telephones and mobile phones.
Read full review Pros Easy to organize and group servers. Many different protocols for remote access. The ability to make use of external applications for non-directly supported protocols. Servers can inherit settings from nodes above so you can set up properties once making adding new servers/devices very quick. Easy to export and share config with new team members (be mindful of what you do with passwords though). Read full review Allows remote login on to systems where the user doesn’t have to have their email established to open a link. It uses the full monitor instead of a browser File transfers are a breeze Chat functionality works well too Multiple sessions at once and viewing multiple monitors easily Read full review Cons The user interface for configuration is a little basic, and not obvious for a new user to set up connections. It could be a bit clearer how to do that. It does not seem to automatically update itself to new versions - though older ones work fine, you can miss out on some new functions if you don't check for updates manually. Read full review We are very happy about the TeamViewer functionality and recognize a lot of advanced functionality in comparison with Anydesk for example. It's fast and very reliable. We think that TeamViewer is a very secure platform. We like to use new feature and functions when they get available. Read full review Likelihood to Renew We will definitely renew our TeamViewer software license when the time comes. This service works and does not matter on what device you are trying to control (it depends on the license), and it is very responsive and does not seem to use up a lot of data.
Read full review Usability Compared to other products I've used (
ConnectWise Control ), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
Read full review Reliability and Availability Always available if setup correctly.
Read full review Performance The application is built on VNC which is a very stable technology.
Read full review Support Rating Never actually needed to use support so have no idea - honestly it's simple enough to use I'd be surprised if anyone really needs support with it.
Read full review the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Read full review In-Person Training As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
Read full review Online Training I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Read full review Implementation Rating No nothing that really sticks out. For the most part I have only had to uninstall and reinstall application a couple of times when I hit a glitch. I will say that on a MAC it is a little harder to implement due to Apple's Permissions that need to be set. Sometimes it needs the client to intervene to get those permissions set.
Read full review Alternatives Considered Every now and then I do look to see if there is any other software that can bring together multiple remote access protocols in a single interface that can contain multiple connections to remote devices with image scaling to mage use of a windowed interface and have yet to find an alternative that does all that but doesn't cost a huge amount. Don't get me wrong I would happily pay for an alternative that could provide an overall better, more convenient experience, but I have yet to find one that has made me think it's worth jumping ship from mRemoteNG.
Read full review Horses for courses they say but all around, TeamViewer is the best software for remote management, period.
Pulseway 's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections.
AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Read full review Scalability Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review Return on Investment Very easy to hand over connections to new starters. Having multiple remote protocols in one place is a massive time saver. Read full review About 2 - 3 months
Average Effective/workable time of a team member has increased because the team member does not to wait for the IT team do the installment of any software and hand the laptop over again. Cost for the alternate laptops have been reduced, since there is less requirement now to handover a backup PC for the employees until the current PC's issue is resolved, if it's software issue. Cost of the transport, electricity and building maintenance, has reduced, since the remote working option for the employees is available with the TeamViewer. Read full review ScreenShots