18 Reviews and Ratings
96 Reviews and Ratings
Well suited to environments where IT staff need to access multiple servers/systems at the same time, cutting down on time wasted opening multiple windows. Not so useful for users that only need to access one system remotely, as most of its functions are largely unused in that case.Incentivized
Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.Incentivized
Easy to organize and group servers.Many different protocols for remote access.The ability to make use of external applications for non-directly supported protocols.Servers can inherit settings from nodes above so you can set up properties once making adding new servers/devices very quick.Easy to export and share config with new team members (be mindful of what you do with passwords though).Incentivized
Zoho Assist has the diagnostic support remotely handled.Surveys are easily done with Zoho Assist.Functioning in all systems and devices.Recording of remote sessions.Incentivized
The user interface for configuration is a little basic, and not obvious for a new user to set up connections. It could be a bit clearer how to do that.It does not seem to automatically update itself to new versions - though older ones work fine, you can miss out on some new functions if you don't check for updates manually.Incentivized
Wake on LAN is very unreliable.Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.File transfer clunky, slow and inconsistent.Clients often show offline when actually available and online.Copy/paste inconsistent (clipboard).Initially slow to connect to clients.
Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.Incentivized
Never actually needed to use support so have no idea - honestly it's simple enough to use I'd be surprised if anyone really needs support with it.Incentivized
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it Incentivized
Every now and then I do look to see if there is any other software that can bring together multiple remote access protocols in a single interface that can contain multiple connections to remote devices with image scaling to mage use of a windowed interface and have yet to find an alternative that does all that but doesn't cost a huge amount. Don't get me wrong I would happily pay for an alternative that could provide an overall better, more convenient experience, but I have yet to find one that has made me think it's worth jumping ship from mRemoteNG.Incentivized
Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.Incentivized
Very easy to hand over connections to new starters.Having multiple remote protocols in one place is a massive time saver.Incentivized
It's the most cost-effective service I've found with device control features, saving money.It's reliable whenever we need it.Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.Incentivized