MUGA vs. RingCentral Video

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MUGA
Score 8.7 out of 10
N/A
MUGA is a web-based video conferencing system built to deliver a real-time communication and collaboration experience. In an era of rapid digitization, globalization of businesses, and geographically dispersed teams, the need for dynamic online meeting solutions has been on the rise. In response to the growing demand, the vendor states they have built MUGA as an all-inclusive virtual conferencing platform for seamless communication, effective collaboration, and better remote workforce…
$5.35
per user
RingCentral Video
Score 7.7 out of 10
N/A
RingCentral Video is a video conferencing solution ideal for remote teams and businesses. It includes screen sharing, group messaging, HD quality voice and video, and one-click video meetings.N/A
Pricing
MUGARingCentral Video
Editions & Modules
Monthly ( India )
$5.35
per user
Yearly ( India )
$57.82
per user
No answers on this topic
Offerings
Pricing Offerings
MUGARingCentral Video
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$5.35 per userNo setup fee
Additional Details
More Pricing Information
Community Pulse
MUGARingCentral Video
Features
MUGARingCentral Video
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
MUGA
6.8
1 Ratings
15% below category average
RingCentral Video
8.7
11 Ratings
9% above category average
High quality audio8.01 Ratings8.611 Ratings
High quality video8.01 Ratings9.411 Ratings
Low bandwidth requirements7.01 Ratings00 Ratings
Mobile support4.01 Ratings8.211 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
MUGA
6.5
1 Ratings
19% below category average
RingCentral Video
9.0
10 Ratings
13% above category average
Desktop sharing7.01 Ratings9.010 Ratings
Whiteboards6.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
MUGA
7.3
1 Ratings
11% below category average
RingCentral Video
7.2
10 Ratings
12% below category average
Calendar integration7.01 Ratings7.610 Ratings
Meeting initiation7.01 Ratings00 Ratings
Record meetings / events9.01 Ratings6.89 Ratings
Slideshows6.01 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
MUGA
7.0
1 Ratings
14% below category average
RingCentral Video
-
Ratings
Live chat8.01 Ratings00 Ratings
Q&A6.01 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
MUGA
10.0
1 Ratings
22% above category average
RingCentral Video
-
Ratings
User authentication10.01 Ratings00 Ratings
Participant roles & permissions10.01 Ratings00 Ratings
Confidential attendee list10.01 Ratings00 Ratings
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MUGARingCentral Video
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Score 7.2 out of 10
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Score 7.2 out of 10
Medium-sized Companies
JioMeet
JioMeet
Score 9.8 out of 10
JioMeet
JioMeet
Score 9.8 out of 10
Enterprises
Webex Meetings
Webex Meetings
Score 8.6 out of 10
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Score 8.6 out of 10
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User Ratings
MUGARingCentral Video
Likelihood to Recommend
8.0
(1 ratings)
8.0
(11 ratings)
Usability
8.0
(1 ratings)
8.6
(5 ratings)
Support Rating
3.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
MUGARingCentral Video
Likelihood to Recommend
Kyyba Innovations
It is great for international use. It has good features, and the security is above and beyond. The service level if I/we have a problem could be better as their customer service is not quick to respond, but other than the occasional glitch, it is the best platform we have experienced and much better than MS Teams. Ease of use - easy set up for new employees inside the co and out.
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RingCentral
I would recommend RingCentral Video if a user or company is currently using RingCentral Meetings and is concerned with the security implications of using a Zoom-based platform. I would also recommend it if they are using O365 or G Suite presently. I would not recommend RingCentral Video if they are using MS Exchange on-prem. RingCentral Video is not as good as RingCentral Meetings, at present. It's also not as good as other meeting software, such as Cisco Webex.
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Pros
Kyyba Innovations
  • Reliability
  • Good connection
  • Security
  • Ease of use - easy set up for new employees inside the co and out
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RingCentral
  • Audio quality is always good if we have good internet.
  • Sharing the screen is easy and simple for every user.
  • Reliability, as all the conference software we need to make sure it's there whenever we need it.
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Cons
Kyyba Innovations
  • Connectivity at times there are speed + connection issues
  • Price - at times our invoice is different than expected and it is tough to reconcile
  • Service - difficult to get someone on the phone for customer service needs
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RingCentral
  • Only a rudimentary add-in for Outlook if using on-prem Exchange
  • Bugs in screen sharing that include an "application was minimized" error and the inability to share audio from a pre-recorded video
  • No simple way to join a RingCentral Video from the phone app without typing in the exact meeting ID, which can be tedious.
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Usability
Kyyba Innovations
Easy to use and very few complaints. But the usability on the front end was not easy as we had difficult setting up the contract and thus the first call. Timing was urgent and it took too long to get a rep to call us back and that put us in a bind and we had to use another web product
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RingCentral
Easy to use once it has been set up and onboarded with your company. Once you learn how to use all of the various features and dial out to other countries, it is a great product and in my opinion, superior to some of its competitors on the market currently.
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Support Rating
Kyyba Innovations
We have tried to reach out a few times and the cust service dept was inept. Slow to get to and when we did get through they were not bright folks. Thankfully we haven't had to call them often. But it is a security and long term concern that as we expand our need, will they be there for us? That is a remaining question. A
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RingCentral
Did not require support
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Alternatives Considered
Kyyba Innovations
No comparison. MUGA was the best solution and the best technology. It was an easy decision. The biggest challenge was getting a contract and securing ourselves as a customer to get the very first video set up and to get a call back on a few insurance/cyber security questions answered before we had our first official call.
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RingCentral
RingCentral Video works basically as well as Google, Skype, and Zoom, however, those apps are more well known and much more industry standards. That is why we prefer them however we do use RingCentral as the backup and for some clients who prefer it for one reason or another. It is firmly on the second tier of options, but it is solid nonetheless.
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Return on Investment
Kyyba Innovations
  • Great return. It has come in handy for our customers to use it also
  • Great for new employees
  • Good for last minute set-up calls with customers
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RingCentral
  • Hard to attach an ROI as RingCentral Video is in current competition throughout our organization with Microsoft Teams. For those who have been using RingCentral Video since we first began using them, they find the product well received by their external clients/customers.
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ScreenShots

MUGA Screenshots

Screenshot of Login pageScreenshot of Home pageScreenshot of meeting pageScreenshot of Recording tab