What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
264 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Workplace by Facebook

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264 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

MURAL (formerly Mural.ly)

It's great when you need to drive real decision making and action; the voting tool is particularly useful in this regard. It's a great tool to use when you want to hear all voices, and not just from the loudest individuals. I've used Mural extensively over the last two years, and I've developed an online course in how to use the tool. I've run hundreds of participative workshops with it too, it's my 'go to' for running engaging remote workshops.
Faye Sadler-Clark | TrustRadius Reviewer

Workplace by Facebook

Workplace is great as a team collaboration and communication tool that is easy to deploy and eliminates friction. I would also recommend it to small agencies who need a client communication portal as it does a great job filling the need. It is also a great tool for associations, community teams, and specialty groups like a club or employee group. As long as guidelines are set and you do not have a predisposition towards paranoia, I would think any group that has a need for communication that needs to be centralized, this can serve you well.
David Faustina | TrustRadius Reviewer

Feature Rating Comparison

Project Management

MURAL (formerly Mural.ly)
9.0
Workplace by Facebook
7.3
Mobile Access
MURAL (formerly Mural.ly)
9.0
Workplace by Facebook
8.6
Search
MURAL (formerly Mural.ly)
9.0
Workplace by Facebook
7.8
Visual planning tools
MURAL (formerly Mural.ly)
9.0
Workplace by Facebook
6.5
Task Management
MURAL (formerly Mural.ly)
Workplace by Facebook
7.0
Gantt Charts
MURAL (formerly Mural.ly)
Workplace by Facebook
7.3
Scheduling
MURAL (formerly Mural.ly)
Workplace by Facebook
6.9
Workflow Automation
MURAL (formerly Mural.ly)
Workplace by Facebook
7.0

Communication

MURAL (formerly Mural.ly)
9.6
Workplace by Facebook
7.6
Chat
MURAL (formerly Mural.ly)
9.0
Workplace by Facebook
8.8
Notifications
MURAL (formerly Mural.ly)
10.0
Workplace by Facebook
8.5
Discussions
MURAL (formerly Mural.ly)
9.0
Workplace by Facebook
8.3
Internal knowledgebase
MURAL (formerly Mural.ly)
10.0
Workplace by Facebook
7.2
Integrates with Outlook
MURAL (formerly Mural.ly)
10.0
Workplace by Facebook
6.8
Surveys
MURAL (formerly Mural.ly)
Workplace by Facebook
7.7
Integrates with GoToMeeting
MURAL (formerly Mural.ly)
Workplace by Facebook
6.9
Integrates with Gmail and Google Hangouts
MURAL (formerly Mural.ly)
Workplace by Facebook
6.7

File Sharing & Management

MURAL (formerly Mural.ly)
9.9
Workplace by Facebook
7.8
Versioning
MURAL (formerly Mural.ly)
10.0
Workplace by Facebook
7.9
Video files
MURAL (formerly Mural.ly)
10.0
Workplace by Facebook
8.3
Document collaboration
MURAL (formerly Mural.ly)
10.0
Workplace by Facebook
7.2
Access control
MURAL (formerly Mural.ly)
10.0
Workplace by Facebook
7.8
Advanced security features
MURAL (formerly Mural.ly)
9.0
Workplace by Facebook
7.6
Integrates with Google Drive
MURAL (formerly Mural.ly)
10.0
Workplace by Facebook
7.1
Device sync
MURAL (formerly Mural.ly)
10.0
Workplace by Facebook
8.2
Audio files
MURAL (formerly Mural.ly)
Workplace by Facebook
8.3

Pros

MURAL (formerly Mural.ly)

  • It allows you to build from independent work to group exercises and discussions and using brainstorming and the voting tool to drive decision making and action.
  • It has functionality that allows you to bring your audience to different areas of the whiteboard using the 'summon everyone' function, and move between delivering material with 'presentation mode' and interactive exercises where students contribute ideas or suggestions.
  • It offers an interactive and engaging platform for collaboration and costs can be kept low because people can join sessions as visitors.
Faye Sadler-Clark | TrustRadius Reviewer

Workplace by Facebook

  • It is so easy to introduce to employees because it has the same look and feel as Facebook, which the majority of our employees are already familiar with.
  • It's a communications, collaboration, and file/document sharing tool all rolled up into one. It eliminates the need for other software.
  • Our HR team uses it constantly to keep employees up to date on company news and for polling to get feedback on new initiatives.
Adam Montgomery | TrustRadius Reviewer

Cons

MURAL (formerly Mural.ly)

  • The only thing that used to bug me about Mural was the fact that you couldn’t identify participants who joined as visitors (one time collaborators appear as anonymous animals). I noticed recently that visitors can now add their name which is really useful. I expect this change came from Mural user feedback, they do seem to develop the features over time.
  • Sometimes participants can't see images that you add to the whiteboard. There's a way around it but it's a little frustrating and I'm not sure why it happens.
Faye Sadler-Clark | TrustRadius Reviewer

Workplace by Facebook

  • Limited project management options - no good way to track tasks or projects, so other tools are needed.
  • Easy to dismiss for people who don't see the value - the Facebook-like nature of the tool can be a liability when it comes to wanting management to take it seriously.
  • Chat interface has downsides - the standalone chat applications can be a bit buggy, and the chat interface within the web view is not ideal.
  • No intuitive way to message a group - chat options like Slack are better at easily messaging a group or department, where in Workplace you have to be a member of a group to start a conversation.
Anonymous | TrustRadius Reviewer

Usability

MURAL (formerly Mural.ly)

No score
No answers yet
No answers on this topic

Workplace by Facebook

Workplace by Facebook 5.1
Based on 2 answers
Having to download multiple apps just to use the tool is very cumbersome. Facebook would have make this better by wrapping it in as a main feature within their app, but having to use multiple apps to see discussions and walls is so frustrating.
Anonymous | TrustRadius Reviewer

Support Rating

MURAL (formerly Mural.ly)

MURAL (formerly Mural.ly) 9.0
Based on 1 answer
Chat support tends to get back to you within a few hours and are always helpful.
Faye Sadler-Clark | TrustRadius Reviewer

Workplace by Facebook

Workplace by Facebook 8.4
Based on 26 answers
Workplace by Facebook is an excellent fit in respect of support and documentation. It has excellent tutorials and documentation, as well. The UI and UX are already great as it is developed and maintained by Facebook, so most of the times, there is no need for any support or documentation.
Rahul Kumar | TrustRadius Reviewer

Alternatives Considered

MURAL (formerly Mural.ly)

No answers on this topic

Workplace by Facebook

We simply chose this tool to avoid the dispersion of our employees when using it, and since it is an extension of Facebook social network, there was no greater risk of resistance to change. If another option was chosen, perhaps our team would not be as efficient as possible in carrying out the work activities. This was the most important reason and I think we were not wrong.
Marlon Seijas | TrustRadius Reviewer

Return on Investment

MURAL (formerly Mural.ly)

  • Mural supports my company to support our clients who are geographically dispersed. It has been key to delivering some client projects.
Faye Sadler-Clark | TrustRadius Reviewer

Workplace by Facebook

  • Workplace by Facebook hasn't had any negative impact on my business as of yet and the only positive impact I can think of is that it easily helps me find agents for my clients in different states.
  • Workplace by Facebook hasn't helped me make any money, but it does educate me on the new tools my company releases so that I can better help my clients.
Katelyn Rylee | TrustRadius Reviewer

Pricing Details

MURAL (formerly Mural.ly)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workplace by Facebook

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MURAL (formerly Mural.ly)
10.0
Workplace by Facebook
8.0

Usability

MURAL (formerly Mural.ly)
Workplace by Facebook
5.1

Support Rating

MURAL (formerly Mural.ly)
9.0
Workplace by Facebook
8.4

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