Likelihood to Recommend My case is well suited for collaboration with clients and remote access to online documents. It allows for secure online communication with clients in a secure online portal. These features allow for increased and efficient communication with clients about the status of their case. It saves time by avoiding unnecessary client phone calls and meetings. It allows attorneys and staff to remotely access documents without being tied down by a local server at an office using this cloud SAS program. Its automatic document preparation program lacks some features and has limited support for Apple software. The API for MyCase is limited to a few software integrations. Importing contact information from other programs is limited, and backing up online documents is currently restricted to a new Dropbox integration. MyCase has good timekeeping, billing, invoice, and credit card processing features that improve collecting account receivables. These features in and of themselves can justify the cost of the program.
Read full review Soluno works well in a smaller firm that is not transaction heavy. I would not recommend this solution to a transaction-heavy or larger law firm such as a busy real estate practice
Read full review Pros Trust accounting. This is an area of great concern as little mistakes can lead to serious consequences. Client management. By posting all client documents we have significantly reduced postage and rather than getting a phone call, the clients can see what is happening in their case. Scheduling. This is a great way to keep on top of calendars and a better way to avoid missing deadlines. Read full review Soluno provides a comprehensive cloud based legal accounting solution. The billing module in Soluno allows for a one stop option for adjusting and previewing invoices before finalizing. Soluno is setup in such a manner that the interface is easy to follow for active data entry. Soluno has a great drag and drop feature to add documents to the accounts payable module. Read full review Cons Integrations Signatures Workflows Read full review Soluno does not allow for multiple trust to general transfers in one transaction. In my opinion, Soluno is difficult to create/customize reports and billing templates. As Soluno has grown, I feel their support has gotten poor. From my experience, Soluno is glitchy at times and appears to be an ongoing project which has farther to go to meet the needs of larger law firms. Soluno works best for firms that are not transaction heavy. It is not a product I would recommend to a busy real estate firm or any other type of law that is transaction heavy. Soluno does not allow for fee allocation until after a file is billed IE: you cannot split a fee between a responsible attorney and a working attorney at the time entry level. The training and support can use improvement. Needs to be easier to customize re: user security, billing templates, custom reports. Read full review Likelihood to Renew It does the job and the dev team keeps adding new useful features.
Read full review They have a long way to go in their software development
Read full review Usability It is so easy to use. We've had multiple people join our team and they don't have any issues using it right away. It's also easy to use new features as they're developed. I think everyone should have and use a simple case management platform, and MyCase is my usual recommendation.
Read full review Support Rating I call. They answer. They speak English and they know exactly what I need to know to answer the questions when I call them. Probably the best customer support I have experienced. Personable and friendly staff
Read full review Support cannot always answer queries. It takes too long to get an answer or resolution to a problem
Read full review Online Training We love the program.
Read full review Implementation Rating None. This thing is a no brainer for a small law firm.
Read full review Alternatives Considered Prior to using MyCase, my firm relied on
AbacusLaw for its CRM program. I have also used
Amicus Attorney prior to that.
AbacusLaw and
Amicus Attorney were local area network programs using an onsite computer server. I started using MyCase so that I would have an entire cloud-based legal CRM program. At the time its best competitive feature was that the program was entirely cloud-based and that online retrieval of documents and client contact information was easily retrievable. The best contribution of these features is not just improving team collaboration, but improving efficient communication with clients by allowing them online access to their case file and secure communication with the client portal. Our Intake staff uses
Clio Grow as a CMS (Contact Management System) despite some intake features being added my MyCase in the past year.
Clio Grow has a Kanban board interface to manage incoming leads and improve intake team collaboration. MyCase's intake feature is new and less robust and intuitive to use compared to
Clio Grow (formerly Lexicata). From the beginning, G Suite has always been an integral tool for email and calendar management. MyCase offers email and calendar support but G Suite is easiest to use on multiple platforms and hardware devices compared to MyCase.
Read full review PCLaw still has more to offer overall than Soluno however neither program is without its issues. Soluno is still limited in its overall offerings compared to
PCLaw . As a cloud-based solution Soluno is still the best option on the market at this time
Read full review Return on Investment Reduced the time spent on emailing for legal processes Collaborative tool for expenses and time track Streamlined calendar helps to reduce the deadlines and complete the process on time. Read full review The cloud based option makes this solution available anywhere. Read full review ScreenShots