MYOB PayGlobal vs. OnPay

I am very likely to recommend MYOB Payglobal I would rate this as a 9. Having MYOB Payglobal has meant that our organization can expend and grow without having to consider if our systems will be able to handle increased numbers of employees, and companies. Also the WAP system allows us to change the structure if there is a structural change within the organization.

Incentivized

I'd say if you had someone who wasn't educated on how Payroll should be setup and function OnPay is less ideal. But even then you've got things so well setup and cost efficient, they could afford to put some focus on training. In my mind I imagine OnPay is the best solution for small to mid, even early large, company Payroll processing. We're a small company so I'm unaware of the options provided to streamline importing of large group payrolls, but that might be an area where the interface could provide challenges.

Incentivized

• Fully Integrated
• Easy to extract information
• Well supported

Incentivized

• Communication - From my first call I was so impressed at the level of care and compassion OnPay expressed. I was assigned specific employees who were available in the sign up process to walk me through each step and to answer all my questions. I know some of my questions were probably "stupid" but OnPay never minded answering them and I was always treated with respect.
• On Boarding - The nightmare I had experienced with a competitor became a dream with OnPay. They said if I would authorize them to sign onto my account they would take care of the sign up process. And they did!!! They also did it correctly. All of the numbers and information was error free. The only information I was required was input was direct deposit bank information.
• Resolving an Issue - I have only had one issue that needed to be resolved. The person I talked to had to check with another person for an answer but she stayed on the line with me to make sure the problem was resolved. Then I received a follow up email outlining exactly what action they had taken.
• Ease of using the website - I can find what I am looking for! I like the verification code. And every time I sign on to my account the red heart by our company name makes me smile.

Incentivized

• There are multiple ways of setting employees up which don't always result in the information flowing through to all sections.
• It is a large system and requires those using it to fully understand some of the back end

Incentivized

• You can add additional additions or benefit items such as a car allowance. The process required me to contact a representative as that wasn't as easy to navigate.
• The process for handling additional withholdings for pre-payed taxes required support to ensure the calculations were accurate.
• Process for on-boarding is a little tricky if you don't start the process from the point of hire. You can add various things easily but it reflects differently in terms of completion of an Employee file.

Love the service

OnPay is very easy to use. The computer interface is setup very well. You can quickly add people, enter your Payroll, print reports, etc. If your Payroll doesn't change from pay period to pay period (example, salaried employees) it takes mere seconds to enter in your Payroll.

Incentivized

OnPay immediately responds to any of my inquiries.

Incentivized

No complaints on OnPay's integration with Xero.

Incentivized

OnPay is very quick and somewhat thorough on providing support to questions we have had, particularly in respond to letters received from the IRS where we needed clarification (and piece-of-mind) that we were paying the proper state and federal taxes and that they were being calculated correctly. However, some of this feedback would not have been needed if OnPay were to send a summary email, perhaps quarterly, summarizing the payments that have been made. While it is possible to find out this information of the website, it is sometimes hard to navigate to the correct location if you are not conversant with tax language and know exactly what you are looking for and where to find it.

Incentivized

Easy to implement and easy to convert any other payroll reports to the OnPay system when making the switch

Incentivized

MYOB was well supported in New Zealand and came highly recommended by multiple sources. It was a system that had more modules than just Payroll and HR which meant that going forward we could add modules without having to look at changing systems. The implementation of these module could be staggered as the business need arose.

Incentivized

OnPay is tremendously less expensive and technically superior to Quickbooks in my opinion. OnPay is less expensive and offered the ease of managing a restaurant payroll that was better in my opinion than When I Work. My experience when evaluating all of the payroll products that I felt the company could afford was that OnPay had a superior staff of professionals who knew their product and could explain how to use it most clearly.

Incentivized

OnPay works.

Incentivized

• As our previous system was too small to cope with the growth that the business was undertaking implementing MYOB PayGlobal meant that we could have faith that our payroll system would pay people correctly and maintain the integrity of our employee information
• It is easy to use
• It is well supported

Incentivized

• Cut our payroll fees by more than half of what was being paid to CPA firm
• Save time in dealing with CPA firm for payroll returns and filing
• Could easily generate various payroll related reports..even from the past....this was not possible with the CPA firm previously used

Incentivized