What users are saying about
1 Rating
64 Ratings
1 Rating
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Score 10 out of 100
64 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • Zoom Phone ranks higher in 3 feature sets: Cloud PBX, Call Management, VoIP system collaboration

Cloud PBX

8.5

MyPBX

85%
8.8

Zoom Phone

88%
MyPBX ranks higher in 3/5 features

Hosted PBX

10.0
100%
1 Rating
8.8
88%
5 Ratings

Multi-level Interactive Voice Response (IVR)

6.0
60%
1 Rating
9.2
92%
6 Ratings

User templates

9.0
90%
1 Rating
8.5
85%
7 Ratings

Call reports

9.0
90%
1 Rating
8.2
82%
10 Ratings

Directory of employee names

N/A
0 Ratings
9.4
94%
9 Ratings

Call Management

8.8

MyPBX

88%
9.0

Zoom Phone

90%
MyPBX ranks higher in 3/5 features

Answering rules

7.0
70%
1 Rating
9.2
92%
9 Ratings

Call recording

9.0
90%
1 Rating
9.5
95%
10 Ratings

Call park

9.0
90%
1 Rating
8.8
88%
6 Ratings

Call screening

9.0
90%
1 Rating
8.9
89%
8 Ratings

Message alerts

10.0
100%
1 Rating
8.8
88%
8 Ratings

VoIP system collaboration

7.0

MyPBX

70%
9.4

Zoom Phone

94%
Zoom Phone ranks higher in 4/4 features

Audio conferencing

7.0
70%
1 Rating
10.0
100%
11 Ratings

Video conferencing

N/A
0 Ratings
9.8
98%
11 Ratings

Video screen sharing

N/A
0 Ratings
10.0
100%
11 Ratings

Instant messaging

N/A
0 Ratings
8.0
80%
8 Ratings

Mobile apps

MyPBX

Feature Set Not Supported
N/A
9.5

Zoom Phone

95%
Zoom Phone ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
9.6
96%
10 Ratings

Mobile app for Android

N/A
0 Ratings
9.4
94%
7 Ratings

Attribute Ratings

  • MyPBX is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

MyPBX

100%
1 Rating
9.5

Zoom Phone

95%
12 Ratings

Usability

MyPBX

N/A
0 Ratings
8.0

Zoom Phone

80%
1 Rating

Support Rating

MyPBX

N/A
0 Ratings
6.6

Zoom Phone

66%
4 Ratings

Likelihood to Recommend

VOIPITS INC.

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
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Zoom

Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
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Pros

VOIPITS INC.

  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
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Zoom

  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
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Cons

VOIPITS INC.

  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
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Zoom

  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
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Pricing Details

MyPBX

Starting Price

$0

Editions & Modules

MyPBX editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Zoom Phone

    Starting Price

    Editions & Modules

    Zoom Phone editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      VOIPITS INC.

      No answers on this topic

      Zoom

      Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
      Read full review

      Support Rating

      VOIPITS INC.

      No answers on this topic

      Zoom

      Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
      Read full review

      Alternatives Considered

      VOIPITS INC.

      No answers on this topic

      Zoom

      The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
      Read full review

      Return on Investment

      VOIPITS INC.

      • Serves as a virtual receptionist, therefore, saves on outlays.
      • Extremely cost effective overseas calls.
      • Never missing a business opportunity because I'm connected 24/7.
      Read full review

      Zoom

      • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
      • The voicemail transcription feature helps with sharing messages to different departments.
      • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
      Read full review

      Screenshots

      Add comparison