What users are saying about
1 Ratings
15 Ratings
1 Ratings
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Score 10 out of 100
15 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

MyPBX

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Kim Walters | TrustRadius Reviewer

Zoom Phone

I think Zoom Phone falls a bit short as Call Center software, but overall, its the most reliable and best value of all the phone systems I've tried so far and I've tested, used and researched many. It really is easy to manage, and users have no trouble using it immediately with our G Suite SSO, so provisioning and rollout to new hires go so well. The only time we had trouble with our phones was during a rough week during March 2020 during the COVID panic.
Jonathan Tanis | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

MyPBX
8.5
Zoom Phone
8.8
Hosted PBX
MyPBX
10.0
Zoom Phone
9.5
Multi-level Interactive Voice Response (IVR)
MyPBX
6.0
Zoom Phone
8.0
User templates
MyPBX
9.0
Zoom Phone
10.0
Call reports
MyPBX
9.0
Zoom Phone
9.5
Directory of employee names
MyPBX
Zoom Phone
7.0

Call Management

MyPBX
8.8
Zoom Phone
9.6
Answering rules
MyPBX
7.0
Zoom Phone
10.0
Call recording
MyPBX
9.0
Zoom Phone
9.3
Call park
MyPBX
9.0
Zoom Phone
10.0
Call screening
MyPBX
9.0
Zoom Phone
8.5
Message alerts
MyPBX
10.0
Zoom Phone
10.0

VoIP system collaboration

MyPBX
7.0
Zoom Phone
9.1
Audio conferencing
MyPBX
7.0
Zoom Phone
9.2
Video conferencing
MyPBX
Zoom Phone
9.2
Video screen sharing
MyPBX
Zoom Phone
8.7
Instant messaging
MyPBX
Zoom Phone
9.0

Mobile apps

MyPBX
Zoom Phone
9.7
Mobile app for iOS
MyPBX
Zoom Phone
9.3
Mobile app for Android
MyPBX
Zoom Phone
10.0

Pros

MyPBX

  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
Kim Walters | TrustRadius Reviewer

Zoom Phone

  • Easy to use
  • Stylish design
  • High quality audio
Anonymous | TrustRadius Reviewer

Cons

MyPBX

  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
Kim Walters | TrustRadius Reviewer

Zoom Phone

  • I've had some slowdown on calls.
  • Would like caller ID when someone is calling rather than just in my call history.
  • Ability to use the numpad to dial numbers. Have to click the numbers instead of typing them in.
Anonymous | TrustRadius Reviewer

Usability

MyPBX

No score
No answers yet
No answers on this topic

Zoom Phone

Zoom Phone 8.0
Based on 1 answer
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Anonymous | TrustRadius Reviewer

Support Rating

MyPBX

No score
No answers yet
No answers on this topic

Zoom Phone

Zoom Phone 8.2
Based on 4 answers
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
Anonymous | TrustRadius Reviewer

Alternatives Considered

MyPBX

No answers on this topic

Zoom Phone

RingCentral and Zoom are very similar, and I am a fan of both. We ended up choosing Zoom because of how much we liked them for their Zoom Meetings product we've used for years now. It just always worked compared to WebEx, Gotomeeting, Fuze, Skype, Teams, etc. So reliability was the first choice. Talkdesk was not reliable for us when we used them briefly. We used a couple of other services for on-site PBX, hybrid cloud/hosted PBX, and tried Zendesk Talk. The on-site ones required on-site devices, and we wanted a cloud-based solution to help our remote workers and avoid complexities for IT. Verizon was strongly considered to just get everyone cell phones, but we didn't think our users would like having two cell phones and it didn't feel like a great experience for our office staff. Finally, we wanted Salesforce integration, and we would have had to upgrade our RingCentral service to do it. So I figured I might as well try out Zoom, which had a free trial and month-to-month contract. I haven't looked back since.
Jonathan Tanis | TrustRadius Reviewer

Return on Investment

MyPBX

  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.
Kim Walters | TrustRadius Reviewer

Zoom Phone

  • No need for physical phones. Saving us purchasing multiple sets.
  • Ability to be more flexible with work, whether at the office or from home.
  • Easier to keep track of and review voicemails rather than on a physical phone.
Anonymous | TrustRadius Reviewer

Pricing Details

MyPBX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Zoom Phone

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MyPBX
10.0
Zoom Phone
9.2

Usability

MyPBX
Zoom Phone
8.0

Support Rating

MyPBX
Zoom Phone
8.2

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