MyPBX vs. Zoom Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MyPBX
Score 10.0 out of 10
N/A
MyPBX is a telephony and VoIP software solution from VOIPITS INC.N/A
Zoom Phone
Score 8.9 out of 10
N/A
Built on Zoom's platform, Zoom's cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).N/A
Pricing
MyPBXZoom Phone
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MyPBXZoom Phone
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
MyPBXZoom Phone
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
MyPBX
8.5
1 Ratings
4% above category average
Zoom Phone
9.5
18 Ratings
15% above category average
Hosted PBX10.01 Ratings9.99 Ratings
Multi-level Interactive Voice Response (IVR)6.01 Ratings9.610 Ratings
User templates9.01 Ratings9.212 Ratings
Call reports9.01 Ratings9.215 Ratings
Directory of employee names00 Ratings9.316 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
MyPBX
8.8
1 Ratings
4% above category average
Zoom Phone
9.5
19 Ratings
12% above category average
Answering rules7.01 Ratings10.016 Ratings
Call recording9.01 Ratings9.818 Ratings
Call park9.01 Ratings9.913 Ratings
Call screening9.01 Ratings9.715 Ratings
Message alerts10.01 Ratings9.715 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
MyPBX
7.0
1 Ratings
17% below category average
Zoom Phone
9.6
16 Ratings
15% above category average
Audio conferencing7.01 Ratings9.616 Ratings
Video conferencing00 Ratings9.616 Ratings
Video screen sharing00 Ratings9.816 Ratings
Instant messaging00 Ratings9.613 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
MyPBX
-
Ratings
Zoom Phone
10.0
18 Ratings
18% above category average
Mobile app for iOS00 Ratings10.017 Ratings
Mobile app for Android00 Ratings10.013 Ratings
Best Alternatives
MyPBXZoom Phone
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MyPBXZoom Phone
Likelihood to Recommend
10.0
(1 ratings)
9.5
(20 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
6.6
(4 ratings)
User Testimonials
MyPBXZoom Phone
Likelihood to Recommend
VOIPITS INC.
MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
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Zoom
Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
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Pros
VOIPITS INC.
  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
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Zoom
  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
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Cons
VOIPITS INC.
  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
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Zoom
  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
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Likelihood to Renew
VOIPITS INC.
No answers on this topic
Zoom
Integrated into our network. System wide access. Staff are comfortable with the product
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Usability
VOIPITS INC.
No answers on this topic
Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
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Support Rating
VOIPITS INC.
No answers on this topic
Zoom
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
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Alternatives Considered
VOIPITS INC.
No answers on this topic
Zoom
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
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Return on Investment
VOIPITS INC.
  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.
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Zoom
  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
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ScreenShots

Zoom Phone Screenshots

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