What users are saying about
5 Ratings
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47 Ratings
5 Ratings
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Score 8.9 out of 100

UserTesting

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47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

UserTesting

UserTesting is an excellent tool for exploring customer sentiment for a variety of business challenges. From needs finding and design validation, to messaging tests and intercept surveys, their platform enables us to quickly and efficiently gauge the impact of our choices. And, most importantly, UserTesting can help save companies from themselves. When we first deployed UserTesting, a very senior executive sent an email regarding the visibility/obviousness of a core app feature. Normally, this would have led to weeks of meetings, emails, and production tests. Instead, a single test produced a chorus of customers stating they had no trouble finding the feature. Fire drill canceled.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveyLab
8.5
UserTesting
Survey templates
SurveyLab
7.3
UserTesting
Themes
SurveyLab
9.1
UserTesting
Custom logo/branding
SurveyLab
9.1
UserTesting

Survey Content

SurveyLab
8.8
UserTesting
Changes to live survey
SurveyLab
9.1
UserTesting
Question design help
SurveyLab
8.2
UserTesting
Multiple question types
SurveyLab
9.1
UserTesting

Survey Logic

SurveyLab
9.1
UserTesting
Survey logic flexibility
SurveyLab
9.1
UserTesting

Survey Reporting & Analytics

SurveyLab
8.5
UserTesting
Response tracking
SurveyLab
7.3
UserTesting
Data export
SurveyLab
8.2
UserTesting
Standard reports
SurveyLab
9.1
UserTesting
Custom reports
SurveyLab
9.1
UserTesting
Analytics
SurveyLab
9.1
UserTesting

Survey Administration & Security

SurveyLab
8.6
UserTesting
Access controls
SurveyLab
8.2
UserTesting
Compliance
SurveyLab
9.1
UserTesting

Survey Distribution

SurveyLab
9.1
UserTesting
Vendor-offered crowdsourcing
SurveyLab
9.1
UserTesting
Respondent restrictions
SurveyLab
9.1
UserTesting

Pros

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

UserTesting

  • UserTesting enables collection of qualitative data on what user experience design drives higher engagement and conversions and which site layout does poorly on engaging the customers of an e-commerce website or visitors to a website
  • UserTesting allows follow-up with participants who were part of a UX design test in-case their video recording of the testing session didn't articulate the test findings clearly due to technical issues.
  • UserTesting helps determine content strategy around new products by testing users who may have used those products already when they were customers of another similar business. So, we can implement engaging content which results in high sales.
Anonymous | TrustRadius Reviewer

Cons

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

UserTesting

  • While the users are diverse, they are, after all, basically professional testers. This gives them a seed of information and a wide range of experience in dealing with different experiences, probably more than the average web user. The challenge here is that they may be "average web users" but are "expert user testers" and provide feedback that is deeper that you would expect from a general user. While this SEEMS good, it can lose focus on the areas that we're looking to target specifically.
  • For the users, UserTesting does require installing software. They mention using your own users via their platform, but it essentially goes through another tool and becomes a moderated test. While this is ok, it's something that we do ourselves anyway and don't really have use of their platform for.
  • There's no way to manage your team's permissions. Everyone gets added as an administrator. That doesn't have major impacts within our organization at current scale, but being able to limit permissions would be nice so we could better track and control who has access to doing user tests.
Jim Hostetler | TrustRadius Reviewer

Likelihood to Renew

SurveyLab

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 10.0
Based on 1 answer
We're currently using UserTesting on a pay-as-you-go format where we purchase credits when we get low and use them fluidly to run tests. This format works great for us since our testing cadence waxes and wanes through the phases of any given project. With this low barrier to us using the service, where we can use it as much or as little as we like, it's a no brainer that we would keep buying credits as they come up.
Jim Hostetler | TrustRadius Reviewer

Usability

SurveyLab

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 8.9
Based on 7 answers
The overall usability is good for UserTesting. We have been able to get surveys up and running with minimal training and contacting customer support. The dashboard is a bit dated for our taste, but still useful. The website is intuitive to use and easy to understand. The feedback we receive is delivered in a manner that helps us greatly.
Anonymous | TrustRadius Reviewer

Support Rating

SurveyLab

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 8.2
Based on 18 answers
The pros:
  • UserTesting is a great tool, and overall their customer service has been great.
  • Their CS agents are quick to respond on chat and provide helpful answers.
  • Their help docs are actually helpful.
  • They have a booming community of other user researchers who are willing to help each other in their community forum.
The cons:
  • UserTesting didn't turn on a feature that I paid for, for about 6 months and didn't reimburse me for the months that it wasn't turned on. This was frustrating
Suzanne Scharlock | TrustRadius Reviewer

Alternatives Considered

SurveyLab

George Smith | TrustRadius Reviewer

UserTesting

The maturity of the product is unrivaled, the team running the show is nothing short of amazing, and their product timeline and future plans directly reflect their customer's needs. You'll be hard pressed to find a company more customer-centric than UT, and it really goes to show you that they practice what they preach.
Kane Ford | TrustRadius Reviewer

Return on Investment

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

UserTesting

  • We have been able to increase our ad viewability rate because we were able to reduce the amount of elements on the page, which caused fast scrolling past our ads.
  • We can be more decisive about new features knowing what our users will love and not love.
  • We can create a best in class user experience to help us reach our company mission.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

UserTesting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SurveyLab
9.1
UserTesting
9.1

Likelihood to Renew

SurveyLab
UserTesting
10.0

Usability

SurveyLab
UserTesting
8.9

Support Rating

SurveyLab
UserTesting
8.2

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