N-able N-central vs. N-able N-sight RMM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
N-able N-central
Score 7.7 out of 10
N/A
MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot. 2. Stay on top of threats with features like MFA, antivirus, integrated endpoint detection and response, data backup, disk encryption, email protection,…N/A
N-able N-sight RMM
Score 7.2 out of 10
N/A
SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.N/A
Pricing
N-able N-centralN-able N-sight RMM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
N-able N-centralN-able N-sight RMM
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
N-able N-centralN-able N-sight RMM
Considered Both Products
N-able N-central

No answer on this topic

N-able N-sight RMM
Chose N-able N-sight RMM
I chose SolarWinds for its easy-to-use HUB, for payments, but also for all technical features which other programs don't show.
It's done well with all the releases (agents for mac, windows, and Linux OS).
Chose N-able N-sight RMM
Solarwinds RMM is very easy to use and can be managed with very little training. All other RMM tools tested were overly complicated and did not fit our current business needs. We were able to implement this solution to all our customers within 3 months of our start date and …
Top Pros
Top Cons
Features
N-able N-centralN-able N-sight RMM
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
N-able N-central
5.8
3 Ratings
20% below category average
N-able N-sight RMM
10.0
15 Ratings
34% above category average
Remote monitoring5.33 Ratings10.015 Ratings
Network device monitoring4.83 Ratings10.014 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
N-able N-central
6.0
4 Ratings
18% below category average
N-able N-sight RMM
10.0
15 Ratings
33% above category average
Patch Management6.04 Ratings10.015 Ratings
Policy-based automation00 Ratings10.015 Ratings
Best Alternatives
N-able N-centralN-able N-sight RMM
Small Businesses
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Score 9.4 out of 10
Medium-sized Companies
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Score 9.4 out of 10
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Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
N-able N-centralN-able N-sight RMM
Likelihood to Recommend
4.0
(22 ratings)
6.2
(28 ratings)
Likelihood to Renew
9.1
(2 ratings)
-
(0 ratings)
Usability
2.0
(4 ratings)
9.3
(2 ratings)
Support Rating
1.0
(8 ratings)
7.4
(2 ratings)
Implementation Rating
8.4
(2 ratings)
-
(0 ratings)
User Testimonials
N-able N-centralN-able N-sight RMM
Likelihood to Recommend
N-able
In my opinion, N-able N-central is a good "learn your lesson and move onto something better" tool. I've used many RMM tools over the years and I feel that this one is slow, does a terrible job with reporting, alerting, monitoring, software deployments, etc. The ability to turn on services like AV, backup, etc easily is cute, but you're not going to be able to use your own tools with this easily. In my experience, if you do turn those tools on for testing during the trial, you'll be charged later (despite it being a trial). They also turn off your ability to monitor these increased costs or to turn them off yourself. As a company, I found that they were impossible to work with. The sales team is right there if you want to buy something - but if you need anything other than to buy something, in my experience, they take days or weeks to navigate. I found that they are not a terribly ethical company and are more concerned with making a few dollars than creating a partnerships with MSPs. I can see value is in the advertised price of $99 for a hundred endpoints. However, you need to remember to not trial any other tools (like AV, backup, etc).
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N-able
SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.
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Pros
N-able
  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
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N-able
  • It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
  • SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
  • Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.
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Cons
N-able
  • Expensive software
  • The support team are terrible
  • Sales team will promise the world to get you over the line
  • Subscription management is tedious
  • Old software with very little development and the support team will not provide any further information on this - no roadmap
  • Integrations galore - but none of them are effective
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N-able
  • UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
  • Load times in certain menus, regardless of server specs.
  • Integration with 3rd party applications.
  • Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
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Likelihood to Renew
N-able
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
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N-able
No answers on this topic
Usability
N-able
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
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N-able
The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)
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Support Rating
N-able
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
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N-able
The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
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Implementation Rating
N-able
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
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N-able
No answers on this topic
Alternatives Considered
N-able
Our version of SolarWinds was old and running on old hardware, but it was way easier to setup and do things with. It did not do everything N-able does such as patch management, or at least we didn't have a module to do so if one existed. However it definitely seemed easier to use and possibly more stable.
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N-able
SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
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Return on Investment
N-able
  • Reduced time to manage and support servers and endpoints.
  • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
  • The subscription cost associated with N-central, to our clients has a good profit margin for us.
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N-able
  • The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful.
  • Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable.
  • The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.
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ScreenShots

N-able N-central Screenshots

Screenshot of N-able N-central DashboardScreenshot of Remote desktop access with Take Control

N-able N-sight RMM Screenshots

Screenshot of N-able RMM Dashboard