Likelihood to Recommend In my opinion, N-able N-central is a good "learn your lesson and move onto something better" tool. I've used many RMM tools over the years and I feel that this one is slow, does a terrible job with reporting, alerting, monitoring, software deployments, etc. The ability to turn on services like AV, backup, etc easily is cute, but you're not going to be able to use your own tools with this easily. In my experience, if you do turn those tools on for testing during the trial, you'll be charged later (despite it being a trial). They also turn off your ability to monitor these increased costs or to turn them off yourself. As a company, I found that they were impossible to work with. The sales team is right there if you want to buy something - but if you need anything other than to buy something, in my experience, they take days or weeks to navigate. I found that they are not a terribly ethical company and are more concerned with making a few dollars than creating a partnerships with MSPs. I can see value is in the advertised price of $99 for a hundred endpoints. However, you need to remember to not trial any other tools (like AV, backup, etc).
Read full review AlertSite is used in our organization to monitor our website and web applications in real-time to collect the super important metrics reflecting web page load time but from the user end (E2E) and that approaches helps us to understand what our website is experiencing in real-time.
Read full review Pros Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment. Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session. Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans. Read full review The Deja-Click Recorder is an excellent tool. Good UI that translates to large NOC screens well. Easy Alerting and Reporting. Rob Bates Public & Private Cloud Senior Engineer
Read full review Cons Expensive software The support team are terrible Sales team will promise the world to get you over the line Subscription management is tedious Old software with very little development and the support team will not provide any further information on this - no roadmap Integrations galore - but none of them are effective Read full review Tool is complicated for Alert creation AlertSite GUI need improvement. As compared to Datadog, it needs improvement in GUI While using AlertSite, many times we faced false alerting, they need to take a look at it to improve performance. Read full review Likelihood to Renew Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
Read full review Reviewing other cost saving options
Read full review Usability The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
Read full review Pretty good product only issue was cost
Read full review Support Rating Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
Read full review I've been unable to contact support after several attempts.
Read full review Implementation Rating Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
Read full review Alternatives Considered Our version of SolarWinds was old and running on old hardware, but it was way easier to setup and do things with. It did not do everything N-able does such as patch management, or at least we didn't have a module to do so if one existed. However it definitely seemed easier to use and possibly more stable.
Read full review We moved all of our services to
Site24x7 after several years with AlertSite. We looked at
Uptrends and
Pingdom to name a few whilst evaluating options.
Pingdom lacks functionality and
Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.
Rob Bates Public & Private Cloud Senior Engineer
Read full review Return on Investment Reduced time to manage and support servers and endpoints. Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently. The subscription cost associated with N-central, to our clients has a good profit margin for us. Read full review A negative thing is Monitoring locations would have issues and cause false-positive alerts and due to that monitoring team's repetitive work has increased. A positive thing that I have noticed so far is the fact that the AlertSite customers support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues and they are quick to respond and provide sufficient guidance for implementing efficiently, and fix products issues. Read full review ScreenShots N-able N-central Screenshots