What users are saying about
13 Ratings
70 Ratings
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Score 7.8 out of 100
13 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Application Performance Management

    N-able N-central

    Feature Set Not Supported
    N/A
    7.5

    AlertSite

    75%
    AlertSite ranks higher in 12/12 features

    Application monitoring

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Database monitoring

    N/A
    0 Ratings
    6.5
    65%
    4 Ratings

    Threshold alerts

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Predictive capabilities

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Application performance management console

    N/A
    0 Ratings
    7.5
    75%
    5 Ratings

    Collaboration tools

    N/A
    0 Ratings
    6.0
    60%
    3 Ratings

    Out-of-the box templates to monitor applications

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Application dependency mapping and thresholding

    N/A
    0 Ratings
    7.5
    75%
    4 Ratings

    Virtualization monitoring

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Server availability and performance monitoring

    N/A
    0 Ratings
    8.5
    85%
    5 Ratings

    Server usage monitoring and capacity forecasting

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    IT Asset Discovery

    N/A
    0 Ratings
    7.5
    75%
    4 Ratings

    Attribute Ratings

    • N-able N-central is rated higher in 4 areas: Likelihood to Renew, Usability, Support Rating, Implementation Rating
    • AlertSite is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    N-able N-central

    70%
    21 Ratings
    8.0

    AlertSite

    80%
    5 Ratings

    Likelihood to Renew

    9.1

    N-able N-central

    91%
    2 Ratings
    3.0

    AlertSite

    30%
    1 Rating

    Usability

    9.1

    N-able N-central

    91%
    3 Ratings
    7.0

    AlertSite

    70%
    1 Rating

    Support Rating

    8.7

    N-able N-central

    87%
    14 Ratings
    4.5

    AlertSite

    45%
    4 Ratings

    Implementation Rating

    8.4

    N-able N-central

    84%
    4 Ratings
    7.0

    AlertSite

    70%
    1 Rating

    Likelihood to Recommend

    N-able

    N-able N-central is highly suitable for IT Admins within large organizations that need oversight of all it equipment. Ideal for managing organizations that need inventory and management of more than 10 IT devices. Highly inappropriate for smaller scale companies that mange less than 10 PCs
    Read full review

    SmartBear

    AlertSite is used in our organization to monitor our website and web applications in real-time to collect the super important metrics reflecting web page load time but from the user end (E2E) and that approaches helps us to understand what our website is experiencing in real-time.
    Read full review

    Pros

    N-able

    • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
    • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
    • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
    Read full review

    SmartBear

    • Intuitive and almost instantaneous creation of monitors.
    • Performance bottlenecks alerts in real time.
    Read full review

    Cons

    N-able

    • Expensive software
    • The support team are terrible
    • Sales team will promise the world to get you over the line
    • Subscription management is tedious
    • Old software with very little development and the support team will not provide any further information on this - no roadmap
    • Integrations galore - but none of them are effective
    Read full review

    SmartBear

    • Support is inconsistent at times in terms of quality and response.
    • Monitoring locations would have issues.
    • Dashboard would go unavailable at times or lag behind.
    Read full review

    Pricing Details

    N-able N-central

    Starting Price

    Editions & Modules

    N-able N-central editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      AlertSite

      Starting Price

      Editions & Modules

      AlertSite editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        N-able

        Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
        Read full review

        SmartBear

        Reviewing other cost saving options
        Read full review

        Usability

        N-able

        The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
        Read full review

        SmartBear

        Pretty good product only issue was cost
        Read full review

        Support Rating

        N-able

        For the most part, support has been good, but often we need to reach out to our account manager to ask that cases be escalated. First level support can often be frustrating to work with. There are particular support engineers that we know we won't get good service from when they are assigned to cases. The level of support offered did become worse when the company was sold to SolarWinds.
        Read full review

        SmartBear

        What we have noticed so far is the fact that AlertSite customer support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues. They are quick to respond and provide sufficient guidance about how to implement product features efficiently, integrate new tools, and fix product issues.
        Read full review

        Implementation Rating

        N-able

        Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
        Read full review

        SmartBear

        No answers on this topic

        Alternatives Considered

        N-able

        N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and remote controls are great and make easy work from off-site.
        Read full review

        SmartBear

        We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.
        Read full review

        Return on Investment

        N-able

        • Reduced time to manage and support servers and endpoints.
        • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
        • The subscription cost associated with N-central, to our clients has a good profit margin for us.
        Read full review

        SmartBear

        • AlertSite helps us capture website failures, this helps us to provide 100% uptime as promised with clients.
        • We observed issues from AlertSite many times but their support is fast and helpful.
        • It needs improvement to avoid false alerting as it wastes the time of the support person and can cause a business impact.
        Read full review

        Screenshots

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