What users are saying about
83 Ratings
13 Ratings
83 Ratings
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Score 7.8 out of 100
13 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Application Performance Management

    N-able RMM

    Feature Set Not Supported
    N/A
    7.5

    AlertSite

    75%
    AlertSite ranks higher in 12/12 features

    Application monitoring

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Database monitoring

    N/A
    0 Ratings
    6.5
    65%
    4 Ratings

    Threshold alerts

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Predictive capabilities

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Application performance management console

    N/A
    0 Ratings
    7.5
    75%
    5 Ratings

    Collaboration tools

    N/A
    0 Ratings
    6.0
    60%
    3 Ratings

    Out-of-the box templates to monitor applications

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Application dependency mapping and thresholding

    N/A
    0 Ratings
    7.5
    75%
    4 Ratings

    Virtualization monitoring

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Server availability and performance monitoring

    N/A
    0 Ratings
    8.5
    85%
    5 Ratings

    Server usage monitoring and capacity forecasting

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    IT Asset Discovery

    N/A
    0 Ratings
    7.5
    75%
    4 Ratings

    Attribute Ratings

    • N-able RMM is rated higher in 2 areas: Usability, Support Rating
    • AlertSite is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.4

    N-able RMM

    64%
    28 Ratings
    8.0

    AlertSite

    80%
    5 Ratings

    Likelihood to Renew

    N-able RMM

    N/A
    0 Ratings
    3.0

    AlertSite

    30%
    1 Rating

    Usability

    9.4

    N-able RMM

    94%
    2 Ratings
    7.0

    AlertSite

    70%
    1 Rating

    Support Rating

    7.2

    N-able RMM

    72%
    2 Ratings
    4.5

    AlertSite

    45%
    4 Ratings

    Implementation Rating

    N-able RMM

    N/A
    0 Ratings
    7.0

    AlertSite

    70%
    1 Rating

    Likelihood to Recommend

    N-able

    SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.
    Read full review

    SmartBear

    AlertSite is used in our organization to monitor our website and web applications in real-time to collect the super important metrics reflecting web page load time but from the user end (E2E) and that approaches helps us to understand what our website is experiencing in real-time.
    Read full review

    Pros

    N-able

    • It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
    • SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
    • Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.
    Read full review

    SmartBear

    • Intuitive and almost instantaneous creation of monitors.
    • Performance bottlenecks alerts in real time.
    Read full review

    Cons

    N-able

    • UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
    • Load times in certain menus, regardless of server specs.
    • Integration with 3rd party applications.
    • Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
    Read full review

    SmartBear

    • Support is inconsistent at times in terms of quality and response.
    • Monitoring locations would have issues.
    • Dashboard would go unavailable at times or lag behind.
    Read full review

    Pricing Details

    N-able RMM

    Starting Price

    Editions & Modules

    N-able RMM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      AlertSite

      Starting Price

      Editions & Modules

      AlertSite editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        N-able

        No answers on this topic

        SmartBear

        Reviewing other cost saving options
        Read full review

        Usability

        N-able

        The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)
        Read full review

        SmartBear

        Pretty good product only issue was cost
        Read full review

        Support Rating

        N-able

        The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
        Read full review

        SmartBear

        What we have noticed so far is the fact that AlertSite customer support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues. They are quick to respond and provide sufficient guidance about how to implement product features efficiently, integrate new tools, and fix product issues.
        Read full review

        Alternatives Considered

        N-able

        SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
        Read full review

        SmartBear

        We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.
        Read full review

        Return on Investment

        N-able

        • The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful.
        • Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable.
        • The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.
        Read full review

        SmartBear

        • AlertSite helps us capture website failures, this helps us to provide 100% uptime as promised with clients.
        • We observed issues from AlertSite many times but their support is fast and helpful.
        • It needs improvement to avoid false alerting as it wastes the time of the support person and can cause a business impact.
        Read full review

        Screenshots

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