Narvar vs. ShipStation

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Narvar
Score 8.6 out of 10
N/A
Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.N/A
ShipStation
Score 6.6 out of 10
N/A
ShipStation is an order fulfillment and inventory management web-based shipping software designed for eCommerce businesses. It allows users to import, manage, and ship orders from multiple online selling channels while providing discounted rates and integrations with carriers like USPS, UPS, DHL Express, Canada Post, FedEx, Royal Mail, AUSPost, and more. ShipStation also offers workflow automation to speed up fulfillment, and branded package tracking, vital for enterprise and small businesses…
$9.99
per month
Pricing
NarvarShipStation
Editions & Modules
No answers on this topic
Starter
$9.99
per month
Bronze
$29.99
per month
Silver
$59.99
per month
Gold
$99.99
per month
Platinum
$149.99
per month
Enterprise
$229.99
per month
Offerings
Pricing Offerings
NarvarShipStation
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
NarvarShipStation
Small Businesses
Sogolytics
Sogolytics
Score 8.9 out of 10
Webgility
Webgility
Score 8.9 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10

No answers on this topic

Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
NarvarShipStation
Likelihood to Recommend
8.4
(5 ratings)
2.8
(22 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
8.0
(1 ratings)
8.7
(10 ratings)
User Testimonials
NarvarShipStation
Likelihood to Recommend
Narvar
If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
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Auctane (Stamps.com, Inc)
I do - and have - recommended them to other businesses. If they had taken care of the USPS pickup option and started supporting Rollo printers again I would have given them a 10. But a year with no resolution is unacceptable. Everything else about them is excellent. When I do have issues I'm usually able to contact someone via live chat and get it resolved. They are glitchy on occasion, but what piece of modern technology isn't.
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Pros
Narvar
  • Narvar offered us a turn-key solution that we had up and running in less than a month.
  • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
  • Narvar's solution is scalable/expandable to include returns (once we are ready).
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Auctane (Stamps.com, Inc)
  • Integration: It works so well I forget that it is a 3rd party solution sometimes.
  • Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process.
  • Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs.
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Cons
Narvar
  • Pricing is much more expensive than competitors.
  • UI Design is often lacking.
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Auctane (Stamps.com, Inc)
  • For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package.
  • Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end.
  • The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time.
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Usability
Narvar
No answers on this topic
Auctane (Stamps.com, Inc)
If you take some time to learn what all the options and features of ShipStation do, it will save you time, energy and headaches as the system works for domestic orders and international orders for export. You have the ability to adjust info that auto populates into the customs forms for exporting goods and ShipStation solidly integrates with BigCommerce (outside of my previously disclosed web browser issue which could be the browser's fault)
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Support Rating
Narvar
Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
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Auctane (Stamps.com, Inc)
I have quarterly calls with my account rep to discuss metrics and performance to ensure we are remaining consistent without fulfillment and transit times. He is super friendly and knowledgable. Whenever I have questions, if he can't answer them himself, he gets me in contact with the appropriate person almost immediately.
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Alternatives Considered
Narvar
At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
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Auctane (Stamps.com, Inc)
We select ShipStation for our store and for clients' stores as an easy way to get accurate shipping rates for national orders. ShipStation is easy to integrate
into the Shopify and Big Commerce store platforms, free app, 1 click install, easy set-up
and clients like the easy to use interface to do their shipping for accuracy.
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Return on Investment
Narvar
  • Not sure we could attribute ROI to this tool.
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Auctane (Stamps.com, Inc)
  • It saves a lot of time being able to import the customer data.
  • It saves us money by finding us the best rate (e.g. when we offer free shipping on orders).
  • It can save data such as your most common box sizes.
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ScreenShots