What users are saying about
8 Ratings
63 Ratings
8 Ratings
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Score 8.2 out of 100
63 Ratings
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Score 8.6 out of 100

Attribute Ratings

  • ShipStation is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.0

Narvar

80%
5 Ratings
8.1

ShipStation

81%
20 Ratings

Usability

Narvar

N/A
0 Ratings
9.0

ShipStation

90%
1 Rating

Support Rating

8.0

Narvar

80%
2 Ratings
8.7

ShipStation

87%
20 Ratings

Likelihood to Recommend

Narvar

If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
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Auctane (Stamps.com, Inc)

I do - and have - recommended them to other businesses. If they had taken care of the USPS pickup option and started supporting Rollo printers again I would have given them a 10. But a year with no resolution is unacceptable. Everything else about them is excellent. When I do have issues I'm usually able to contact someone via live chat and get it resolved. They are glitchy on occasion, but what piece of modern technology isn't.
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Pros

Narvar

  • Narvar offered us a turn-key solution that we had up and running in less than a month.
  • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
  • Narvar's solution is scalable/expandable to include returns (once we are ready).
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Auctane (Stamps.com, Inc)

  • Integration: It works so well I forget that it is a 3rd party solution sometimes.
  • Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process.
  • Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs.
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Cons

Narvar

  • Pricing is much more expensive than competitors.
  • UI Design is often lacking.
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Auctane (Stamps.com, Inc)

  • For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package.
  • Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end.
  • The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time.
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Pricing Details

Narvar

Starting Price

Editions & Modules

Narvar editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ShipStation

    Starting Price

    $9 per month

    Editions & Modules

    ShipStation editions and modules pricing
    EditionModules
    Starter$9.001
    Bronze$29.002
    Silver$49.003
    Gold$69.004
    Platinum$99.005
    Enterprise$159.006

    Footnotes

    1. Per User Per Month (50 shipments included)
    2. Per User Per Month (500 shipments included)
    3. 2 Users Per Month (1,500 shipments included)
    4. 3 Users Per Month (3,000 shipments included)
    5. 5 Users Per Month (6,000 shipments included)
    6. 10 Users Per Month (10,000 shipments included)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Narvar

    No answers on this topic

    Auctane (Stamps.com, Inc)

    If you take some time to learn what all the options and features of ShipStation do, it will save you time, energy and headaches as the system works for domestic orders and international orders for export. You have the ability to adjust info that auto populates into the customs forms for exporting goods and ShipStation solidly integrates with BigCommerce (outside of my previously disclosed web browser issue which could be the browser's fault)
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    Support Rating

    Narvar

    Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
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    Auctane (Stamps.com, Inc)

    I have quarterly calls with my account rep to discuss metrics and performance to ensure we are remaining consistent without fulfillment and transit times. He is super friendly and knowledgable. Whenever I have questions, if he can't answer them himself, he gets me in contact with the appropriate person almost immediately.
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    Alternatives Considered

    Narvar

    At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
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    Auctane (Stamps.com, Inc)

    We select ShipStation for our store and for clients' stores as an easy way to get accurate shipping rates for national orders. ShipStation is easy to integrate
    into the Shopify and Big Commerce store platforms, free app, 1 click install, easy set-up
    and clients like the easy to use interface to do their shipping for accuracy.
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    Return on Investment

    Narvar

    • Not sure we could attribute ROI to this tool.
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    Auctane (Stamps.com, Inc)

    • It saves a lot of time being able to import the customer data.
    • It saves us money by finding us the best rate (e.g. when we offer free shipping on orders).
    • It can save data such as your most common box sizes.
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