What users are saying about
5 Ratings
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Top Rated
35 Ratings
5 Ratings
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Score 8.1 out of 100

ShipStation

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Top Rated
35 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Narvar

If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
Vivienne So | TrustRadius Reviewer

ShipStation

Do you ship packages on a regular basis? You should be using ShipStation then! ShipStation's extensive integrations and automation options will save you hours upon hours of time when shipping. Once set up, the majority of our packages are a single simple weigh-in and label print, no need to enter any additional information, like package dimensions, destination, shipping service, etc....all automated. ShipStation even fills out and prints the customs forms if you handle international shipping.
Anonymous | TrustRadius Reviewer

Pros

Narvar

  • Narvar offered us a turn-key solution that we had up and running in less than a month.
  • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
  • Narvar's solution is scalable/expandable to include returns (once we are ready).
Correy Honza | TrustRadius Reviewer

ShipStation

  • The integrations between ShipStation, the marketplaces, and Channel Advisor are perfect and rarely have issues.
  • ShipStation automatically sends the shipment notification to the marketplace and emails the customer with tracking information which means we never have to worry if our customers are receiving that info.
  • The tracking portal for custom websites is absolutely great. We've branded it to match our e-commerce store and it provides access for our buyers to real-time tracking updates.
Anonymous | TrustRadius Reviewer

Cons

Narvar

  • Client success proactively providing metrics & “checking in” with clients; not just when there’s an issue.
Anonymous | TrustRadius Reviewer

ShipStation

  • When we wanted to check on the cost of all available shipping services for a package we had to open a new window which was a bit awkward. We would have to pop back and forth.
  • Setting up a new shipping company had several steps that we would need help with. But once it was done it was done.
Vivian Vassar | TrustRadius Reviewer

Usability

Narvar

No score
No answers yet
No answers on this topic

ShipStation

ShipStation 9.0
Based on 1 answer
If you take some time to learn what all the options and features of ShipStation do, it will save you time, energy and headaches as the system works for domestic orders and international orders for export. You have the ability to adjust info that auto populates into the customs forms for exporting goods and ShipStation solidly integrates with BigCommerce (outside of my previously disclosed web browser issue which could be the browser's fault)
Mark Linkhorst | TrustRadius Reviewer

Support Rating

Narvar

Narvar 8.0
Based on 1 answer
Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
Vivienne So | TrustRadius Reviewer

ShipStation

ShipStation 9.1
Based on 11 answers
The customer support staff at Shipstation has been invaluable. I have only needed to contact them a few times, but each time they have been very helpful and very friendly. We were able to solve the issue in a very quick and precise manner. And they also have the status page which will allow you to check to see if you should expect any issues and the time frame for them.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Narvar

At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
Correy Honza | TrustRadius Reviewer

ShipStation

We select ShipStation for our store and for clients' stores as an easy way to get accurate shipping rates for national orders. ShipStation is easy to integrate
into the Shopify and Big Commerce store platforms, free app, 1 click install, easy set-up
and clients like the easy to use interface to do their shipping for accuracy.
Darcy Knapp, MBA | TrustRadius Reviewer

Return on Investment

Narvar

  • Not sure we could attribute ROI to this tool.
Anonymous | TrustRadius Reviewer

ShipStation

  • It saves a lot of time being able to import the customer data.
  • It saves us money by finding us the best rate (e.g. when we offer free shipping on orders).
  • It can save data such as your most common box sizes.
Anonymous | TrustRadius Reviewer

Pricing Details

Narvar

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ShipStation

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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