Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Natterbox
Score 0.0 out of 10
N/A
Natterbox is a voice solution that's embedded and managed inside Salesforce, helping Salesforce-first companies to personalize their caller journeys for improved customer experience and boost productivity for their sales and service teams. Natterbox enables users to create and manage a business phone system and contact center globally, inside the Salesforce CRM. It comes with key CTI and contact center features including IVR, ACD, click-to-dial, call…
$52
per month per user
Webex Calling
Score 8.5 out of 10
N/A
Webex Calling is a cloud-based phone system optimized for midsize businesses, providing a PBX solution with a virtual receptionist and personalized voice mailboxes, calling with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based dialing.
$17
per month per user
Pricing
NatterboxWebex Calling
Editions & Modules
Pro
$52
per month per user
Premium
$91
per month per user
Enterprise
Custom
Basic Plan
$0.00
user/month
Call Plan
$17.00
user/month
Call + Meet Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
NatterboxWebex Calling
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
More Pricing Information
Community Pulse
NatterboxWebex Calling
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
NatterboxWebex Calling
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Natterbox
-
Ratings
Webex Calling
8.3
130 Ratings
Hosted PBX00 Ratings8.397 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.2102 Ratings
User templates00 Ratings8.1104 Ratings
Call reports00 Ratings8.2117 Ratings
Directory of employee names00 Ratings8.8122 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Natterbox
-
Ratings
Webex Calling
8.6
134 Ratings
Answering rules00 Ratings8.6120 Ratings
Call recording00 Ratings8.6113 Ratings
Call park00 Ratings8.6111 Ratings
Call screening00 Ratings8.5108 Ratings
Message alerts00 Ratings8.6121 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Natterbox
-
Ratings
Webex Calling
8.9
137 Ratings
Video conferencing00 Ratings9.0128 Ratings
Audio conferencing00 Ratings9.1134 Ratings
Video screen sharing00 Ratings8.8129 Ratings
Instant messaging00 Ratings8.8125 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Natterbox
-
Ratings
Webex Calling
8.6
128 Ratings
Mobile app for iOS00 Ratings8.6115 Ratings
Mobile app for Android00 Ratings8.7105 Ratings
User Ratings
NatterboxWebex Calling
Likelihood to Recommend
-
(0 ratings)
8.2
(143 ratings)
Likelihood to Renew
-
(0 ratings)
9.6
(2 ratings)
Usability
-
(0 ratings)
9.6
(3 ratings)
Support Rating
-
(0 ratings)
9.2
(4 ratings)
User Testimonials
NatterboxWebex Calling
Likelihood to Recommend
Natterbox
No answers on this topic
Cisco
Overall, when comparing Webex Calling with one of its main competitors, it has proven to be more stable and less prone to hang-ups. The audio and video call quality is superior, with clearer and louder sound, making it an ideal choice for remote communication. It works well across a variety of devices, both on phones and laptops. There were some issues experienced when trying to use the app with certain internet service providers, but these were resolved by switching providers. It's possible that these issues were specific to certain internet service providers.
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Pros
Natterbox
No answers on this topic
Cisco
  • Ability to join via phone in the event that you don't have internet connection
  • Providing call in numbers and local global numbers
  • Chat feature allows you to communicate with the whole group or just one member if needed.
  • Background options if you want to block out your real background
  • The ability to assign additional owners in case you can't be there to manage the call and its features (i.e., recording)
  • Easy to make updates to the settings of an already scheduled meeting.
  • Let's you know when someone has joined the call (makes a sound for each person)
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Cons
Natterbox
No answers on this topic
Cisco
  • The mobile app could use some work with regard to the integration of calendars.
  • It would be fantastic to see any improvements made to the control of background noise, regardless of the headsets that are being used and regardless of the devices.
  • Changing user locations requires removing their license. After changing location, re-licensing is possible. Voicemail and call settings are lost.
  • Multiple domain and ADFS login flexibility is missing.
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Likelihood to Renew
Natterbox
No answers on this topic
Cisco
because have been using it and its easy to configure and manage
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Usability
Natterbox
No answers on this topic
Cisco
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
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Support Rating
Natterbox
No answers on this topic
Cisco
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
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Alternatives Considered
Natterbox
No answers on this topic
Cisco
Webex Calling provides additional features and a greater ease of access compared to Microsoft Teams. Though teams is free, the capacity to host larger meetings with professional noise/background cancellation was not present. Webex Calling has a sense of notoriety as well, showing that there was an investment into a solid meeting platform for our customers.
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Return on Investment
Natterbox
No answers on this topic
Cisco
  • I don't make decisions on ROI, but Webex Calling is used quite widely in the organization.
  • The ease of calling definitely makes it easy to coordinate across teams and geographies.
  • Good performance in low bandwidth situations means that employees with lower bandwidths don't necessarily need to upgrade internet speeds to have video calling.
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