Aloha Cloud vs. Toast Point of Sale

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aloha Cloud
Score 7.2 out of 10
N/A
Aloha POS is a point-of-sale software solution with features such as highest market share in the industry and streamline food preparation and delivery.N/A
Toast Point of Sale
Score 7.2 out of 10
N/A
Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as back of house and back office (HR, payroll, schedule and shift management, etc.).
$69
per month
Pricing
Aloha CloudToast Point of Sale
Editions & Modules
No answers on this topic
Starter
$69
per month
Essentials
$99
per month
Growth
$199
per month
Offerings
Pricing Offerings
Aloha CloudToast Point of Sale
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Aloha CloudToast Point of Sale
Considered Both Products
Aloha Cloud
Chose Aloha Cloud
ShopKeep was too basic for my company once we opened kitchens at locations. Bamboo HR we still use in my company and it works well independent from Aloha. Toast overall I think functions better and quicker than Aloha.
Toast Point of Sale
Chose Toast Point of Sale
Toast is less elementary than Aloha and Focus which are very simple and old school. Toast is pretty on par with Square POS as far as function, however, Square is more aesthetically pleasing than Toast is.
Chose Toast Point of Sale
Toast [Point of Sale] is an overall easier POS operating system to use from hourly employees to management to ownership.
Chose Toast Point of Sale
Toast is far more convenient than any other POS system I have used in the past. It is more convenient for both the customer and the employee, with simple selections, a well-organized screen, excellent calibration, and the ability to add tips from the guest end without a signed …
Chose Toast Point of Sale
I've used Touch Bistro, but honestly I used it for 6 months and Toast had a significant difference in performance. I have used Square POS in the past, and it has been amazing to use in the administrative way as well as customer wise though I preferred working on Toast for …
Top Pros
Top Cons
Best Alternatives
Aloha CloudToast Point of Sale
Small Businesses
Square POS
Square POS
Score 9.5 out of 10
Square POS
Square POS
Score 9.5 out of 10
Medium-sized Companies
Shopify
Shopify
Score 8.8 out of 10
Shopify
Shopify
Score 8.8 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Aloha CloudToast Point of Sale
Likelihood to Recommend
8.8
(8 ratings)
7.0
(15 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Usability
9.0
(2 ratings)
6.0
(1 ratings)
Support Rating
8.5
(3 ratings)
-
(0 ratings)
User Testimonials
Aloha CloudToast Point of Sale
Likelihood to Recommend
NCR VOYIX
Aloha POS is well suited for any kind of full-service restaurant, from high volume establishments to low volume, intimate fine dining settings. The universality to the system makes it an asset for any operation. I don't see much need for Aloha POS when it comes to fast casual, or fast food establishments, as Aloha POS is geared more toward constant communication and planning between the front of house service and back of house prep. For counter service, I believe this would be underutilized, and these establishments would be fine with a simpler service.
Read full review
Toast
For restaurants it's great, and that's the only scenario I'm really use to seeing it. However I do have to say that during Christmas time, our city has a craft bizarre where local artists are featured and sell their wares, and this Bizarre was using Toast POS. Therefore, I think it can really span across all avenues. It's great because of how it categorizes menus, and how you can run reports like a p-mix to see your top sellers, and bottom sellers, etc. The more I think of it, now, really any business that sells something and needs to track those sales, could use this POS. A tire store? Sure. A hat shop? Absolutely. The great thing about Toast is that it is just SO customizable! You can even make the buttons different colors, that's how customizable it is. Lastly, the ability to sell online has been a game-changer. I wish there was a little bit better formatting for online ordering, but really, you can add pictures, descriptions, modifiers, use discount codes, and accept gift cards all online. We didn't have to build out an online store, we just had to build out our menu buttons and we were all set.
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Pros
NCR VOYIX
  • Extremely user-friendly. The layout and simplicity of the program made for fast, accurate transactions. This was an easy system to learn for all of our users and made training a much more streamlined process.
  • Versatility - even in the largest of transactions, my options for payment were wide-ranging (from charging to house accounts to accepting check, cash, or card). My ability to update price keys and users was extremely helpful where other systems have proven to be difficult to navigate.
  • Great support. As we transitioned to newer versions of Aloha, we always had a great line of communication with customer support, and fast, friendly service.
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Toast
  • The ability for guest to select a receipt type.
  • Allowing to enter in different types of orders (current in-store orders, future orders, house account orders, and more).
  • The convenience of touch screen use and strong calibration.
  • Ability to swivel tablet from employee to guest.
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Cons
NCR VOYIX
  • Sometimes you need tech support to help add or delete tabs.
  • The programs are always growing and updating so sometimes you need assistance.
  • The tech support isn't always available or takes time for them to respond.
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Toast
  • Though sales details are available in real time, the analytics take 2-3 days to post. So if you are looking for specific modifications you'll have to wait.
  • Though you can edit the menus directly from the devices and move them around like you do on a smartphone, it doesn't give you a sorting option. If you're OCD like me, you have to alphabetize my hand.
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Likelihood to Renew
NCR VOYIX
No answers on this topic
Toast
There are many features I wish Toast had that it currently does not, but we are likely to renew this year because given Toast's recent increase in funding and expanding of their staff, we are hopeful some of these issues will finally be resolved in 2019. Plus, though I've never done it, I'd imagine that switching to another POS system would take a ton of time, money, and resources---things most businesses don't have a lot of. So we'll sit tight with Toast for now and see what they come up with this year in terms of fixing our biggest pain-points.
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Usability
NCR VOYIX
Overall, Aloha POS's usability is phenomenal. The interface is extremely easy to navigate through. All buttons and tabs are easy to add or delete. Having a piece of software that is easy to toggle through creates a much more efficient workplace. I love the ease of use. A brand new employee can jump right into the system and use it with no issues.
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Toast
Toast POS is a great basic POS tool, having some features I didn't think would be possible at this price point, such as:
  • processing CC payments in "offline mode" in case there is an internet outage
  • kitchen display screens
  • collecting payment from customers using a handheld right at their table
  • pre-approving card payments to assure the customer has enough money to pay for their order, etc
That being said, I still feel that Toast misses the mark on some things that I truly would consider 'common-sense' features, such as:
  • providing hardware that connects the Register Screen (Elo) to the Cash drawer so it doesn't fall off the table when flipped over for customer signature
  • accepting physical and e-gift cards as payment on their own online ordering platform (ToastOO)
  • a Rewards Program that allows for online enrollment, rather than holding up quick-serve lines to sign up
  • a Promo code feature that allows you to add basic restrictions such as Limit 1 per customer, or date/time limitations
  • increasing in-store operations efficiency by creating more straight-forward ways to manage restaurant/ToastOO hours, and Delivery/Takeout quote estimates
Facing these issues after 3+ years has been a frustration. We hope Toast has some solutions in mind that they will be implementing in 2019.
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Support Rating
NCR VOYIX
There were a lot of instances where I had to call back or a problem wasn't resolved, specifically with Aloha loyalty.
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Toast
No answers on this topic
Alternatives Considered
NCR VOYIX
Aloha is much better than Revel and MICROS. Revel is not set up to handle very large volume of transactions & use. Aloha has many more features than the other two, with more thorough reports, etc. I personally have used ALOHA at several restaurants through the years, but I have never been a part of the implementation process.
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Toast
Toast is so much easier to use than Breadcrumb. The display is so much easier to navigate. The card readers are more quality with Toast. Chownow was hard because it had its own printer, different than our kitchen printer, for to go orders, but now with Toast's all in one ordering we get the to go orders sent to the kitchen with the same ease as if they were getting fired from the main floor.
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Return on Investment
NCR VOYIX
  • Through reprint, we were able to identify an issue around drink sales and create a plan to increase them.
  • We were able to speed up the check-out process, allowing us to move people through faster.
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Toast
  • I wish there are a way to permanently delete items from the database instead of just archiving
  • I wish there was a way to remove old locations that are no longer in use for my company completely from view.
  • The system overall is easy to navigate and make changes to.
Read full review
ScreenShots

Aloha Cloud Screenshots

Screenshot of Aloha bundle