What users are saying about
14 Ratings
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28 Ratings
14 Ratings
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Score 8.9 out of 100

Patriot Software

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28 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Netchex

I think for a small to midsize company Netchex does a great job keeping up with the big players in the industry and I would for sure recommend them as they have always done a great job for us. They are a great partner when it comes to processing payroll and staying current
John Riley, SHRM-CP | TrustRadius Reviewer

Patriot Software

Patriot PAY is well-suited to a company that has a 10-day window between the end of the pay period and the payday. The company size makes very little difference and it is easy to use for any company. It is also very progressive in development and improvement. If a company has a small window for turn-around, but fairly consistent payroll amounts (such as a lot of salary workers), Patriot PAY might also be a good fit for them.

Companies with tight turn-around times or payrolls that vary significantly in direct deposit amounts might have difficulty using Patriot PAY.
Jake Douglas | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Netchex
8.5
Patriot Software
8.3
Pay calculation
Netchex
9.0
Patriot Software
9.4
Support for external payroll vendors
Netchex
8.8
Patriot Software
10.0
Off-cycle/On-Demand payment
Netchex
8.8
Patriot Software
8.2
Benefit plan administration
Netchex
7.7
Patriot Software
6.0
Direct deposit files
Netchex
9.3
Patriot Software
9.0
Salary revision and increment management
Netchex
9.0
Patriot Software
8.5
Reimbursement management
Netchex
7.2
Patriot Software
7.0

Pros

Netchex

  • My Netchex Service Team is very responsive and friendly. They are willing and able to spend the amount of time needed on one call to troubleshoot most problems or answer questions.
  • Their recent updates to the employee dashboard have been well-received by our seasonal team. Employees are able to quickly find what they are looking for which has minimized the amount of requests that my team receives regarding questions on pay or updating personal information.
  • Online W-2 forms have been a game-changer for us since moving to Netchex. Our staff tend to move around a lot and most do not get the mailed copy of their W-2. The electronic consent has saved me hours and hours of time.
Mindy Yeager, PHR | TrustRadius Reviewer

Patriot Software

  • It is simple, intuitive and straightforward in its design. Someone with little experience with roles in human resources roles, bookkeeping or payroll can quickly learn how to set-up the software and run payroll regularly by reading through the support portion of the site, or by contacting the helpful staff at Patriot. Patriot staff have walked me through issues or guided me on the phone as I learned how to use a function of the software.
  • Patriot provides comprehensive quarterly tax filing records, including 941s, state unemployment compensation tax payments, state employer's tax and local employer's tax filings. You can also generate payroll or tax deposit reports over a specific time period or per employee.
  • The support and FAQ pages available on Patriot are very practical and written in an easy to understand manner. Using the information provided there, I was able to properly set up new employees according to local and state filing requirements.
Shannon Bronico | TrustRadius Reviewer

Cons

Netchex

  • Benefits - program is not as user-friendly for admin or employee as other HRIS
  • Carrier connections - there are too many issues with the third party
  • Pricing - so many new features that aren't included with the current price, it can be difficult to have your company understand the need for a product due to the additional cost
Jennifer Stallings | TrustRadius Reviewer

Patriot Software

  • Connecting with outside software - we have an issue of Patriot not recognizing donors when connected to other websites when all the information is the same minus a middle initial
  • Giving an error page when something small is off. Instead of giving an easy to fix error notification, Patriot brings the user to an error page and they have to reenter everything.
  • Fixing dates easily. If a date is entered incorrectly, 8/13/21 instead of 2021, an error pop up appears but the user has to click enter/okay many times or refresh the page in order to fix this issue.
  • Enter vs Tab key - Patriot loves the tab key but if the user clicks enter instead, many times it brings them to the home page.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Netchex

Netchex 9.1
Based on 1 answer
No answer on this topic is available.

Patriot Software

Patriot Software 9.0
Based on 1 answer
It works well because it is cheap for us.
Michael Krieger | TrustRadius Reviewer

Usability

Netchex

Netchex 9.1
Based on 1 answer
Very user friendly and great interface.
John Riley, SHRM-CP | TrustRadius Reviewer

Patriot Software

Patriot Software 9.2
Based on 10 answers
I think it is great once things are setup as for general user looking to look for simple things like a copy of a paystub or a current pay rate for an employee. However, to find specialized things like a state withholding number or payroll integration settings those do require a bit more digging to find or possibly a call to customer service for help.
Anonymous | TrustRadius Reviewer

Support Rating

Netchex

Netchex 9.1
Based on 2 answers
The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.
Mindy Yeager, PHR | TrustRadius Reviewer

Patriot Software

Patriot Software 9.1
Based on 10 answers
Generally speaking it is pretty good that when I need to call somebody up for a payroll question I can generally within five minutes get somebody on the phone and they can help me resolve the problem or specify where specifically I need to go or contact to find my answers. However, that being said, for my specific situation as a partner my assigned contact has not always been very responsive.
Anonymous | TrustRadius Reviewer

Implementation Rating

Netchex

Netchex 9.1
Based on 1 answer
There were no issues
John Riley, SHRM-CP | TrustRadius Reviewer

Patriot Software

No score
No answers yet
No answers on this topic

Alternatives Considered

Netchex

The biggest difference I see between Netchex and our previous vendor is customer service. Our previous vendor would take days, if not weeks, to respond with an inquiry. Netchex generally does within 24 hours via email or immediately if you call. The second biggest difference is ease of use, both managers and associates have commented on how much easier it is to use.
Erica Payne PHR SHRM-CP | TrustRadius Reviewer

Patriot Software

I briefly used Intuit Online Payroll, and it was expensive, had no support, and was very frustrating to use.I also used 3 local tax companies for payroll - they were extremely expensive and messed up all of the time. Their employee turnover was very annoying (and it seemed to happen every other month) and each employee did things differently. When I let one of my employees go, the last company paid them after termination (2 weeks of salary), and had to get into a legal battle because the employee would not give the money back.
Anonymous | TrustRadius Reviewer

Return on Investment

Netchex

  • Associates can easily access their data and make changes to things like their address and direct deposit, saving manager time to focus on more critical tasks within the organization
  • NetRecruitier has one site that can be posted to multiple job boards with one applicant tracking system
  • Electronic Onboarding allows us to get information out to the new employee so we can start with expectations on their first day and they know what to expect.
Erica Payne PHR SHRM-CP | TrustRadius Reviewer

Patriot Software

  • It boosts my time available for client-facing activities by not having to spend as much time processing payroll.
  • It helps me deliver accurate reports to my CPA at tax time regarding employee wages and employer taxes.
  • Through the online portal, I can easily track year-to-date taxes my company has paid.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Netchex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Netchex Editions & Modules

Additional Pricing Details

Patriot Software

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per month

Patriot Software Editions & Modules

Edition
Basic Payroll$10/mo + $4 per employee/contractor
Full Service Payroll$30/mo + $4 per employee/contractor
Accounting Basic$15/mo (unlimited use)
Accounting Premium$25/mo (unlimited use)
  1. none
Additional Pricing Details
Patriot Software has two payroll options to choose from: Basic Payroll, and Full Service payroll software. Both start with a simple three-step payroll process. With the Full Service Payroll, Patriot will collect, deposit, and file your federal, state, and local payroll taxes on your behalf. With full-service payroll, your end-of-the-year payroll tax filing is included at no extra charge! Print W2s on 8 x 1/2 x 11 plain white office paper to hand to your employees, or post to the free employee portal. Also, we offer free direct deposit.

Rating Summary

Likelihood to Recommend

Netchex
8.7
Patriot Software
9.3

Likelihood to Renew

Netchex
9.1
Patriot Software
9.0

Usability

Netchex
9.1
Patriot Software
9.2

Support Rating

Netchex
9.1
Patriot Software
9.1

Implementation Rating

Netchex
9.1
Patriot Software

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