NETSCOUT TruView vs. AlertSite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TruView
Score 8.0 out of 10
N/A
NETSCOUT TruView is a unified network monitoring and APM tool. TruView is deployed as hardware on-premises, and it can automate capacity planning and environment discovery and configuration.N/A
AlertSite
Score 8.3 out of 10
N/A
AlertSite, from SmartBear Software, is a website monitoring and application performance management application offering real time alerting with root-cause analytics and robust reporting.N/A
Pricing
NETSCOUT TruViewAlertSite
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
TruViewAlertSite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Features
NETSCOUT TruViewAlertSite
Network Performance Monitoring
Comparison of Network Performance Monitoring features of Product A and Product B
NETSCOUT TruView
9.5
2 Ratings
AlertSite
-
Ratings
Automated network device discovery10.02 Ratings00 Ratings
Network monitoring10.02 Ratings00 Ratings
Baseline threshold calculation10.02 Ratings00 Ratings
Alerts10.02 Ratings00 Ratings
Network capacity planning10.02 Ratings00 Ratings
Packet capture analysis10.02 Ratings00 Ratings
Network mapping10.02 Ratings00 Ratings
Customizable reports5.12 Ratings00 Ratings
Wireless infrastructure monitoring10.02 Ratings00 Ratings
Hardware health monitoring10.02 Ratings00 Ratings
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
NETSCOUT TruView
-
Ratings
AlertSite
7.5
5 Ratings
Application monitoring00 Ratings8.05 Ratings
Database monitoring00 Ratings6.54 Ratings
Threshold alerts00 Ratings8.05 Ratings
Predictive capabilities00 Ratings7.04 Ratings
Application performance management console00 Ratings7.55 Ratings
Collaboration tools00 Ratings6.03 Ratings
Out-of-the box templates to monitor applications00 Ratings8.05 Ratings
Application dependency mapping and thresholding00 Ratings7.54 Ratings
Virtualization monitoring00 Ratings8.03 Ratings
Server availability and performance monitoring00 Ratings8.55 Ratings
Server usage monitoring and capacity forecasting00 Ratings8.04 Ratings
IT Asset Discovery00 Ratings7.54 Ratings
User Ratings
NETSCOUT TruViewAlertSite
Likelihood to Recommend
10.0
(2 ratings)
8.0
(5 ratings)
Likelihood to Renew
-
(0 ratings)
3.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
10.0
(2 ratings)
4.4
(4 ratings)
Implementation Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
NETSCOUT TruViewAlertSite
Likelihood to Recommend
NETSCOUT
Netscout’s TruView monitoring system gives your IT department the perfect view of your network landscape. With the pulse hardware app, you can perform VoIP or HTTP network monitoring tests from specific remote locations and it will populate the analysis results into your console. This will give you perspective on how your sites are performing and detect any out of Service Level Agreement (SLA) performance even before users report it.
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SmartBear
AlertSite is used in our organization to monitor our website and web applications in real-time to collect the super important metrics reflecting web page load time but from the user end (E2E) and that approaches helps us to understand what our website is experiencing in real-time.
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Pros
NETSCOUT
  • The app monitoring gives you the details to set different filters and do a quick identification of the root cause of the problem.
  • Remarkable ability to store details of performance to analyze baselining, run advance troubleshooting, error detection and catalog by trends.
  • The ability to sync with a device/interface whether is physical or virtual gives me the standpoint to set analysis upon network traffic across LAN or WAN and also get the insight of Cloud segments, setting the triggers to find out where the behavior changes to non-production traffic.
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SmartBear
  • Intuitive and almost instantaneous creation of monitors.
  • Performance bottlenecks alerts in real time.
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Cons
NETSCOUT
  • Product features are sometimes overwhelming if the IT team is not used to this technology. For a small and mid-size company, the number of settings and work that is needed to implement the solution could be a long and exhausting process.
  • A "lite" version of Visual TruView could help a lot to small sized environments looking to develop the solution.
  • I would like to add some mitigation tools for simple/common problems that could be easily managed by a monitoring tool like Netscout TruView.
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SmartBear
  • Support is inconsistent at times in terms of quality and response.
  • Monitoring locations would have issues.
  • Dashboard would go unavailable at times or lag behind.
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Likelihood to Renew
NETSCOUT
No answers on this topic
SmartBear
Reviewing other cost saving options
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Usability
NETSCOUT
No answers on this topic
SmartBear
Pretty good product only issue was cost
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Support Rating
NETSCOUT
As mentioned before, our deployment success depended on their expertise. Recommendations and overall response from their support engineers was out of this world. We, as supporters ourselves, are very critical in regards to the response times and knowledge of support services representatives. Often they just want to resolve your ticket not caring about the result, or focus only on the performance review we could give them. That's a standard behavior in most overseas support centers. The TruView engineers and management cared about us, our needs, and how they delivered the help we needed.
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SmartBear
What we have noticed so far is the fact that AlertSite customer support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues. They are quick to respond and provide sufficient guidance about how to implement product features efficiently, integrate new tools, and fix product issues.
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Alternatives Considered
NETSCOUT
Visual TruView is a solid competitor with solutions such as SolarWinds NPM, Nagios, PRTG, or SolarWinds NTA. Why we chose TruView was because it goes straight to what we were looking for, no hidden modules or subscriptions to secondaries licensing terms, to get the results that we were expecting. TruView takes it to another level.
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SmartBear
We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.
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Return on Investment
NETSCOUT
  • Tool consolidation, an amazing GUI that shows the most from the very beginning helping the IT Teams to set their own dashboards according to their needs.
  • When they meant one price tag, that's it! You won't get a headache after the purchase process is done.
  • Better be ready to set the scales your organization requires because if you miss something in the design you could get an application size that overrides your initial budget.
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SmartBear
  • AlertSite helps us capture website failures, this helps us to provide 100% uptime as promised with clients.
  • We observed issues from AlertSite many times but their support is fast and helpful.
  • It needs improvement to avoid false alerting as it wastes the time of the support person and can cause a business impact.
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