What users are saying about
416 Ratings
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Top Rated
335 Ratings
416 Ratings
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Score 7.4 out of 100

Xero

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Top Rated
335 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

NetSuite ERP

Cloud computing, in my opinion, is the future. Just like we pay for electricity as we use it, and do not have our own power generation plants, I believe the future of enterprise computing is a pay-as-you-use service. And other companies agree (Sage Intacct, SAP Business One, Microsoft Dynamics 365). NetSuite has been doing it since 1998. They clearly have a leg-up over all of these other companies.Perhaps a highly specialized organization with lots of custom software might not be a good fit. Customization of the platform is robust to an extend and there are many tools available for customization. However, native support for common languages like Python do not exist and the back-end totally customizable JavaScript platform does require some advanced skills. In fairness, we have not encountered a situation yet that the standard cloud customization tools were unable to solve so for us, this description is a problem we just don't have.
Mitchel Laman | TrustRadius Reviewer

Xero

Xero is perfect for new business owner[s] and people without [an] accounting background. While having the same functions as QuickBooks, Xero has [an] intuitive, user-friendly interface, clean design, and everything can be done within two buttons. Since Xero is still relatively new in the U.S., traditional bookkeeper[s] and accountant[ing] firms are not as [familiar] with the program, so it requires some time for them to learn the new system.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite ERP
7.6
Xero
8.1
Pay calculation
NetSuite ERP
6.8
Xero
8.9
Benefit plan administration
NetSuite ERP
7.2
Xero
8.1
Direct deposit files
NetSuite ERP
7.5
Xero
8.0
Salary revision and increment management
NetSuite ERP
8.9
Xero
7.6
Reimbursement management
NetSuite ERP
7.8
Xero
7.9

Customization

NetSuite ERP
7.2
Xero
7.7
API for custom integration
NetSuite ERP
7.1
Xero
7.5
Plug-ins
NetSuite ERP
7.3
Xero
7.9

Security

NetSuite ERP
7.9
Xero
8.4
Single sign-on capability
NetSuite ERP
8.1
Xero
8.1
Role-based user permissions
NetSuite ERP
7.7
Xero
8.6

Reporting & Analytics

NetSuite ERP
7.5
Xero
8.3
Dashboards
NetSuite ERP
7.8
Xero
8.4
Standard reports
NetSuite ERP
7.6
Xero
8.5
Custom reports
NetSuite ERP
6.9
Xero
8.0

General Ledger and Configurable Accounting

NetSuite ERP
7.2
Xero
8.1
Accounts payable
NetSuite ERP
7.8
Xero
8.7
Accounts receivable
NetSuite ERP
8.2
Xero
8.7
Global Financial Support
NetSuite ERP
7.7
Xero
7.2
Primary and Secondary Ledgers
NetSuite ERP
8.1
Xero
8.2
Intercompany Accounting
NetSuite ERP
7.7
Xero
8.2
Localizations
NetSuite ERP
8.3
Xero
7.1
Journals and Reconciliations
NetSuite ERP
7.7
Xero
8.9
Enterprise Accounting
NetSuite ERP
8.0
Xero
7.6
Configurable Accounting
NetSuite ERP
8.0
Xero
8.7
Centralized Rules Framework
NetSuite ERP
7.7
Xero
7.6
Standardized Processes
NetSuite ERP
7.8
Xero
8.0
Cash management
NetSuite ERP
Xero
8.3
Bank reconciliation
NetSuite ERP
Xero
8.7
Expense management
NetSuite ERP
Xero
8.4
Time tracking
NetSuite ERP
Xero
7.3
Fixed asset management
NetSuite ERP
Xero
7.8
Multi-currency support
NetSuite ERP
Xero
8.2
Multi-division support
NetSuite ERP
Xero
7.2
Regulations compliance
NetSuite ERP
Xero
8.1
Electronic tax filing
NetSuite ERP
Xero
8.3
Self-service portal
NetSuite ERP
Xero
8.4

Inventory Management

NetSuite ERP
6.8
Xero
6.2
Inventory tracking
NetSuite ERP
6.7
Xero
6.6
Automatic reordering
NetSuite ERP
7.0
Xero
5.8
Location management
NetSuite ERP
7.2
Xero
6.8
Manufacturing module
NetSuite ERP
6.5
Xero
5.6

Order Management

NetSuite ERP
7.6
Xero
7.9
Pricing
NetSuite ERP
8.0
Xero
7.7
Order entry
NetSuite ERP
7.6
Xero
8.3
Credit card processing
NetSuite ERP
7.0
Xero
8.8
Cost of goods sold
NetSuite ERP
8.1
Xero
8.5
Order Orchestration
NetSuite ERP
7.7
Xero
7.3
End-to-end order visibility
NetSuite ERP
7.6
Xero
7.4
Order exception Resolution
NetSuite ERP
7.0
Xero
7.1

Subledger and Financial Process

NetSuite ERP
7.4
Xero
Automated Invoice Processing
NetSuite ERP
7.5
Xero
Shared Services Payments
NetSuite ERP
7.6
Xero
Billings Management
NetSuite ERP
7.6
Xero
Customer Receipt Applications
NetSuite ERP
7.5
Xero
Customer Collections
NetSuite ERP
7.8
Xero
Revenue Recognition
NetSuite ERP
7.6
Xero
Cash Management
NetSuite ERP
7.5
Xero
Asset Management
NetSuite ERP
7.0
Xero
Travel & Expense Management
NetSuite ERP
7.4
Xero
Budgetary Control & Encumbrance Accounting
NetSuite ERP
7.1
Xero
Period Close
NetSuite ERP
7.7
Xero
Transactions Tax
NetSuite ERP
7.5
Xero
Subledger Reconciliations
NetSuite ERP
7.3
Xero
3rd Party Accounting Systems
NetSuite ERP
7.1
Xero

Project Financial Management

NetSuite ERP
7.3
Xero
Budgeting and Forecasting
NetSuite ERP
6.8
Xero
Project Costing
NetSuite ERP
6.8
Xero
Cost Capture
NetSuite ERP
7.0
Xero
Capital Project Management
NetSuite ERP
8.2
Xero
Customer Invoicing
NetSuite ERP
7.6
Xero
Customer Contract Compliance
NetSuite ERP
7.8
Xero
Project Revenue Recognition
NetSuite ERP
6.9
Xero
Project Financial Performance Analysis
NetSuite ERP
7.4
Xero
Project Financials Dashboard
NetSuite ERP
7.5
Xero
Real-time Financial Reporting
NetSuite ERP
7.4
Xero
Embedded Business Intelligence
NetSuite ERP
7.2
Xero
Project Planning Collaboration
NetSuite ERP
6.6
Xero

Project Execution Management

NetSuite ERP
7.5
Xero
Project Planning and Scheduling
NetSuite ERP
6.8
Xero
Project Manager Dashboard
NetSuite ERP
6.9
Xero
Resource Manager Dashboard
NetSuite ERP
7.2
Xero
Task Insight for Project Managers
NetSuite ERP
7.7
Xero
Project Manager Mobile Functionality
NetSuite ERP
7.5
Xero
Team Member Task Collaboration
NetSuite ERP
7.4
Xero
Team Member Mobile Functionality
NetSuite ERP
7.3
Xero
Project Candidate Search
NetSuite ERP
7.7
Xero
Project Candidate Comparison and Analysis
NetSuite ERP
7.7
Xero
Defineable Resource Pools
NetSuite ERP
8.3
Xero
Defineable Resource Pools
NetSuite ERP
8.1
Xero
Talent Profiles
NetSuite ERP
7.1
Xero
Real-Time Project Reporting
NetSuite ERP
8.1
Xero
Absence Management
NetSuite ERP
7.6
Xero
Product Lifecycle Management
NetSuite ERP
7.8
Xero

Grants Management

NetSuite ERP
7.5
Xero
Award Lifecycle Management
NetSuite ERP
7.1
Xero
Spending Control
NetSuite ERP
7.4
Xero
Indirect Cost Management
NetSuite ERP
8.1
Xero
Billing
NetSuite ERP
7.4
Xero

Procurement

NetSuite ERP
7.7
Xero
Sourcing Team Collaboration
NetSuite ERP
7.3
Xero
Sourcing Analysis
NetSuite ERP
6.2
Xero
Bids Analyzed and Compared
NetSuite ERP
7.6
Xero
Catalog Shopping E-Commerce for Employees
NetSuite ERP
7.1
Xero
Contract Authoring
NetSuite ERP
7.3
Xero
Contract Compliance Management
NetSuite ERP
7.9
Xero
Contract History
NetSuite ERP
8.1
Xero
Contract Renewal Automation
NetSuite ERP
8.4
Xero
Contract Repository
NetSuite ERP
7.9
Xero
Contract Standardization and Enforcement
NetSuite ERP
7.9
Xero
Electronic Signatures
NetSuite ERP
8.3
Xero
Invoice Automated Matching
NetSuite ERP
7.5
Xero
Purchasing Risk and Compliance Management
NetSuite ERP
7.4
Xero
Requisitions-to-Purchase Orders Integrated
NetSuite ERP
7.9
Xero
Spend Compliance Management
NetSuite ERP
7.6
Xero
Supplier Assessment
NetSuite ERP
8.3
Xero
Supplier Communication and Collaboration
NetSuite ERP
8.0
Xero
Supplier Management
NetSuite ERP
8.3
Xero
Supplier Portal
NetSuite ERP
7.8
Xero

Risk Management

NetSuite ERP
7.9
Xero
Risk Repository
NetSuite ERP
7.3
Xero
Control Management
NetSuite ERP
7.6
Xero
Control Mapping
NetSuite ERP
7.8
Xero
Control Efficiency Assessments
NetSuite ERP
7.8
Xero
Automated Control Assessments
NetSuite ERP
8.1
Xero
Assessment Capture
NetSuite ERP
8.5
Xero
Issue Detection
NetSuite ERP
8.0
Xero
Automatic Notification
NetSuite ERP
8.0
Xero
Remediation and Certification
NetSuite ERP
7.8
Xero

Logistics

NetSuite ERP
6.9
Xero
Transportation Planning and Optimization
NetSuite ERP
6.4
Xero
Transportation Sourcing Management
NetSuite ERP
7.0
Xero
Transportation Process Integration
NetSuite ERP
7.4
Xero
Transportation Execution Management
NetSuite ERP
6.9
Xero
Freight Payment Automation
NetSuite ERP
6.9
Xero
Trade Management
NetSuite ERP
6.4
Xero
Trade Regulatory Compliance Management
NetSuite ERP
7.8
Xero
Customs Entry Management
NetSuite ERP
6.9
Xero
Customs Document Management
NetSuite ERP
6.6
Xero
Customs Document Collaboration
NetSuite ERP
6.7
Xero
Fulfillment Management
NetSuite ERP
7.3
Xero
Inventory Visibility
NetSuite ERP
7.1
Xero
Warehouse Workforce Management
NetSuite ERP
6.5
Xero

Manufacturing

NetSuite ERP
6.3
Xero
Production Process Design
NetSuite ERP
6.8
Xero
Supply Chain Business Flows
NetSuite ERP
6.0
Xero
Production Management
NetSuite ERP
6.0
Xero
Contracted Manufacturing Management
NetSuite ERP
6.0
Xero
Configuration Management
NetSuite ERP
6.9
Xero
Work Definition
NetSuite ERP
6.1
Xero
Work Execution
NetSuite ERP
6.0
Xero
Advanced Fulfillment
NetSuite ERP
6.6
Xero
Manufacturing Costs
NetSuite ERP
6.2
Xero

Supply Chain

NetSuite ERP
7.0
Xero
Forecasting
NetSuite ERP
7.0
Xero
Inventory Planning
NetSuite ERP
6.7
Xero
Multi-tier Supply Chain Planning
NetSuite ERP
7.3
Xero
Performance Monitoring
NetSuite ERP
7.0
Xero

Product Lifecycle Management

NetSuite ERP
6.8
Xero
Ideation Management
NetSuite ERP
6.7
Xero
Requirements Management
NetSuite ERP
7.2
Xero
Proposal Management
NetSuite ERP
5.9
Xero
Innovation Portfolio Management
NetSuite ERP
6.8
Xero
Product Master Data Management
NetSuite ERP
6.8
Xero
Vendor Portal
NetSuite ERP
7.1
Xero
Project Portfolio Management
NetSuite ERP
7.0
Xero

Pros

NetSuite ERP

  • Custom records, fields and forms
  • Workflow automation
  • Mass updates and CSV imports making data management easy
  • Suitescript offers powerful ways to customize
  • Many modules available to a wide variety of business
  • Several bundles available that integrate with other services or add functionality to NetSuite
Anonymous | TrustRadius Reviewer

Xero

  • Sales invoices - can be customized, default due dates set up and reminders sent to facilitate payment
  • Integrates well with other applications (Dext/Receiptbank) - makes expense reconciliation very efficient and accurate.
  • Excellent reports - can be customized and valuable for simple or detailed reporting and analysis
  • Easy to use for those with no accounting background (also suitable for those with advanced accounting knowledge)
Nicola (Nicki) Morris | TrustRadius Reviewer

Cons

NetSuite ERP

  • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
  • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
  • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
Sonny Spencer, ACA | TrustRadius Reviewer

Xero

  • Overall it is a great platform and quite comprehensive for US based users.
  • However, if we focus on multinational companies that want to integrate the information of different companies in several countries within the same solution, we find the need to carry out reports outside the platform to provide the accounting structure and compliance necessary in countries outside the US.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite ERP

NetSuite ERP 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Xero

Xero 3.5
Based on 26 answers
In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
Sarang Mandke | TrustRadius Reviewer

Usability

NetSuite ERP

NetSuite ERP 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Xero

Xero 8.8
Based on 34 answers
There are not many faults with Xero's overall usability. It is a very simple yet effective financial system to use which serves many benefits. It is very easy to navigate through and the split between different organizations (entities) makes using the system even easier. It is definitely a system which can be learned very quickly.
Anonymous | TrustRadius Reviewer

Reliability and Availability

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Anonymous | TrustRadius Reviewer

Xero

Xero 9.0
Based on 10 answers
We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
Scott Scharf | TrustRadius Reviewer

Performance

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Xero

Xero 10.0
Based on 8 answers
Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.
Anonymous | TrustRadius Reviewer

Support Rating

NetSuite ERP

NetSuite ERP 1.0
Based on 20 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

Xero

Xero 4.1
Based on 19 answers
Support has always been responsive and quickly resolved any questions I have. The only reason I don't give full points is because there's no way to call for immediate help. I'm fine with this because I don't need it badly enough to pay for it
Dave Olsen | TrustRadius Reviewer

In-Person Training

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

Xero

No score
No answers yet
No answers on this topic

Online Training

NetSuite ERP

NetSuite ERP 8.0
Based on 7 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Anonymous | TrustRadius Reviewer

Xero

Xero 10.0
Based on 5 answers
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
Scott Scharf | TrustRadius Reviewer

Implementation Rating

NetSuite ERP

NetSuite ERP 7.3
Based on 18 answers
Implementation was fine but could have gone quicker.

NetSuite provided me a implementation guide who I did not think was very knowledgeable.

I recommend that you make sure the organization knows how they are going to use the software and come up with an implementation plan before importing all of the data.
Anonymous | TrustRadius Reviewer

Xero

Xero 9.7
Based on 10 answers
If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
Andre Yeu | TrustRadius Reviewer

Alternatives Considered

NetSuite ERP

I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Chris Snelling, CFA | TrustRadius Reviewer

Xero

Used FreshBooks when the business was first starting out because they had a free plan. Quickly needed more features, and switched to QBO. QBO worked well for many years, but they continually increased their fees and the interface got more and more difficult to use. Also, it had limited support for Mac and their app was always crashing. QBO had great reporting & complex features, but didn't integrate well with time tracking solutions.We evaluated Zoho Books when searching for a QBO replacement. It also had built-in time tracking & project management, with support for other Zoho-based integrations. But its user management was very cumbersome (new users had to be manually added to every single project on the account if you wanted them to track their time). And there was some overlap between Zoho integrations, which seemed difficult to use.Ultimately ended up with Xero on a recommendation from a colleague in a similar business. She liked the simplicity and automated solutions, which I also make use of. I liked the automated invoicing & billing solutions, and the integration with my existing time tracking system. The reporting limitations are still a concern, but so far, I have been able to get all the info I need.
Jennifer Hess | TrustRadius Reviewer

Scalability

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler | TrustRadius Reviewer

Xero

Xero 10.0
Based on 6 answers
Over 600 plus apps available for integration and easy to create standard charts of account and report templates to implement across multiple entities. Same pricing regardless of number of transactions or users. Real benefit is variety of integrated apps that allow you to automate processes and have functionality that 10 years ago was only available in ERP systems costing hundreds of thousands.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSuite ERP

  • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
  • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
  • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Joshua Henke | TrustRadius Reviewer

Xero

  • The streamlining of invoices through the Xero system helped quite a bit.
  • Implementing the departments, chart of accounts and COGS in Xero for one of our clients, really helped to show where the opportunities for the business were.
  • The reporting in Xero that we were able to produce mid-month really helped to show where we needed to focus to close the month in the positive.
Anonymous | TrustRadius Reviewer

Screenshots

NetSuite ERP

Pricing Details

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite ERP Editions & Modules

Edition
Base License$9991
Access Cost$992
  1. per month
  2. per user per month
Additional Pricing Details

Xero

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Xero Editions & Modules

Edition
Early$111
Growing$321
Established$621
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite ERP
6.5
Xero
8.5

Likelihood to Renew

NetSuite ERP
8.0
Xero
3.5

Usability

NetSuite ERP
9.0
Xero
8.8

Reliability and Availability

NetSuite ERP
9.4
Xero
9.0

Performance

NetSuite ERP
7.7
Xero
10.0

Support Rating

NetSuite ERP
1.0
Xero
4.1

In-Person Training

NetSuite ERP
7.3
Xero

Online Training

NetSuite ERP
8.0
Xero
10.0

Implementation Rating

NetSuite ERP
7.3
Xero
9.7

Scalability

NetSuite ERP
8.4
Xero
10.0

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