What users are saying about
NetSuite ERP vs Xero
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Top Rated
666 Ratings
NetSuite ERP
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Top Rated
666 Ratings
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Based on 666 reviews and ratings
Xero
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Top Rated
538 Ratings
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Based on 538 reviews and ratings
Feature Set Ratings
- Xero ranks higher in 7 feature sets: Payroll Management, Customization, Security, Reporting & Analytics, General Ledger and Configurable Accounting, Inventory Management, Order Management
Payroll Management

1.9
NetSuite ERP
19%
8.3
Xero
83%
Xero ranks higher in 5/5 features
Xero ranks higher in 5/5 features
Pay calculation

1.7
17%
13 Ratings
8.2
82%
64 Ratings
Benefit plan administration

1.6
16%
10 Ratings
8.2
82%
23 Ratings
Direct deposit files

2.4
24%
9 Ratings
8.9
89%
49 Ratings
Salary revision and increment management

2.3
23%
8 Ratings
8.8
88%
41 Ratings
Reimbursement management

1.8
18%
10 Ratings
7.6
76%
54 Ratings
Customization

7.6
NetSuite ERP
76%
7.7
Xero
77%
Xero ranks higher in 2/2 features
Xero ranks higher in 2/2 features
API for custom integration

6.7
67%
63 Ratings
7.3
73%
78 Ratings
Plug-ins

5.8
58%
47 Ratings
8.1
81%
85 Ratings
Security

6.6
NetSuite ERP
66%
8.6
Xero
86%
Xero ranks higher in 2/2 features
Xero ranks higher in 2/2 features
Single sign-on capability

6.6
66%
61 Ratings
8.8
88%
72 Ratings
Role-based user permissions

6.6
66%
79 Ratings
8.4
84%
114 Ratings
Reporting & Analytics

6.2
NetSuite ERP
62%
8.2
Xero
82%
Xero ranks higher in 3/3 features
Xero ranks higher in 3/3 features
Dashboards

6.2
62%
71 Ratings
8.0
80%
129 Ratings
Standard reports

6.2
62%
70 Ratings
8.7
87%
132 Ratings
Custom reports

6.1
61%
70 Ratings
7.9
79%
121 Ratings
General Ledger and Configurable Accounting

6.3
NetSuite ERP
63%
8.1
Xero
81%
Xero ranks higher in 21/21 features
Xero ranks higher in 21/21 features
Accounts payable

6.1
61%
65 Ratings
8.7
87%
130 Ratings
Accounts receivable

6.0
60%
64 Ratings
8.7
87%
131 Ratings
Global Financial Support

5.9
59%
26 Ratings
8.1
81%
36 Ratings
Primary and Secondary Ledgers

6.5
65%
28 Ratings
7.8
78%
34 Ratings
Intercompany Accounting

5.2
52%
30 Ratings
7.4
74%
40 Ratings
Localizations

6.5
65%
22 Ratings
8.2
82%
40 Ratings
Journals and Reconciliations

6.9
69%
41 Ratings
8.7
87%
89 Ratings
Enterprise Accounting

6.4
64%
35 Ratings
7.4
74%
33 Ratings
Configurable Accounting

6.6
66%
35 Ratings
8.3
83%
59 Ratings
Centralized Rules Framework

6.5
65%
24 Ratings
8.0
80%
33 Ratings
Standardized Processes

5.7
57%
37 Ratings
8.4
84%
59 Ratings
Cash management

N/A
0 Ratings
8.1
81%
121 Ratings
Bank reconciliation

N/A
0 Ratings
8.9
89%
137 Ratings
Expense management

N/A
0 Ratings
8.1
81%
125 Ratings
Time tracking

N/A
0 Ratings
6.9
69%
42 Ratings
Fixed asset management

N/A
0 Ratings
7.2
72%
86 Ratings
Multi-currency support

N/A
0 Ratings
8.2
82%
82 Ratings
Multi-division support

N/A
0 Ratings
7.5
75%
74 Ratings
Regulations compliance

N/A
0 Ratings
8.3
83%
67 Ratings
Electronic tax filing

N/A
0 Ratings
8.3
83%
65 Ratings
Self-service portal

N/A
0 Ratings
7.8
78%
80 Ratings
Inventory Management

5.8
NetSuite ERP
58%
6.8
Xero
68%
Xero ranks higher in 3/4 features
Xero ranks higher in 3/4 features
Inventory tracking

6.2
62%
47 Ratings
6.1
61%
60 Ratings
Automatic reordering

5.4
54%
28 Ratings
7.1
71%
24 Ratings
Location management

6.0
60%
35 Ratings
7.7
77%
29 Ratings
Manufacturing module

5.7
57%
27 Ratings
6.3
63%
16 Ratings
Order Management

5.4
NetSuite ERP
54%
7.7
Xero
77%
Xero ranks higher in 7/7 features
Xero ranks higher in 7/7 features
Pricing

5.3
53%
53 Ratings
7.3
73%
61 Ratings
Order entry

5.4
54%
54 Ratings
7.8
78%
56 Ratings
Credit card processing

4.5
45%
37 Ratings
8.6
86%
57 Ratings
Cost of goods sold

6.1
61%
48 Ratings
8.1
81%
65 Ratings
Order Orchestration

5.6
56%
21 Ratings
7.3
73%
21 Ratings
End-to-end order visibility

5.8
58%
27 Ratings
7.4
74%
24 Ratings
Order exception Resolution

5.1
51%
21 Ratings
7.4
74%
17 Ratings
Subledger and Financial Process

5.5
NetSuite ERP
55%
Xero
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 14/14 features
NetSuite ERP ranks higher in 14/14 features
Automated Invoice Processing

4.9
49%
35 Ratings
N/A
0 Ratings
Shared Services Payments

5.6
56%
17 Ratings
N/A
0 Ratings
Billings Management

5.6
56%
30 Ratings
N/A
0 Ratings
Customer Receipt Applications

5.8
58%
29 Ratings
N/A
0 Ratings
Customer Collections

5.5
55%
26 Ratings
N/A
0 Ratings
Revenue Recognition

5.7
57%
35 Ratings
N/A
0 Ratings
Cash Management

5.9
59%
27 Ratings
N/A
0 Ratings
Asset Management

5.3
53%
26 Ratings
N/A
0 Ratings
Travel & Expense Management

5.0
50%
31 Ratings
N/A
0 Ratings
Budgetary Control & Encumbrance Accounting

5.9
59%
27 Ratings
N/A
0 Ratings
Period Close

6.1
61%
35 Ratings
N/A
0 Ratings
Transactions Tax

5.8
58%
28 Ratings
N/A
0 Ratings
Subledger Reconciliations

6.0
60%
24 Ratings
N/A
0 Ratings
3rd Party Accounting Systems

3.7
37%
14 Ratings
N/A
0 Ratings
Project Financial Management

5.2
NetSuite ERP
52%
Xero
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 12/12 features
NetSuite ERP ranks higher in 12/12 features
Budgeting and Forecasting

5.9
59%
26 Ratings
N/A
0 Ratings
Project Costing

5.6
56%
23 Ratings
N/A
0 Ratings
Cost Capture

5.2
52%
22 Ratings
N/A
0 Ratings
Capital Project Management

5.8
58%
14 Ratings
N/A
0 Ratings
Customer Invoicing

4.2
42%
25 Ratings
N/A
0 Ratings
Customer Contract Compliance

4.7
47%
13 Ratings
N/A
0 Ratings
Project Revenue Recognition

4.3
43%
22 Ratings
N/A
0 Ratings
Project Financial Performance Analysis

5.1
51%
23 Ratings
N/A
0 Ratings
Project Financials Dashboard

5.5
55%
24 Ratings
N/A
0 Ratings
Real-time Financial Reporting

6.4
64%
26 Ratings
N/A
0 Ratings
Embedded Business Intelligence

4.3
43%
13 Ratings
N/A
0 Ratings
Project Planning Collaboration

5.0
50%
14 Ratings
N/A
0 Ratings
Project Execution Management

5.0
NetSuite ERP
50%
Xero
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 15/15 features
NetSuite ERP ranks higher in 15/15 features
Project Planning and Scheduling

4.7
47%
14 Ratings
N/A
0 Ratings
Project Manager Dashboard

5.1
51%
14 Ratings
N/A
0 Ratings
Resource Manager Dashboard

5.2
52%
12 Ratings
N/A
0 Ratings
Task Insight for Project Managers

4.9
49%
11 Ratings
N/A
0 Ratings
Project Manager Mobile Functionality

4.6
46%
10 Ratings
N/A
0 Ratings
Team Member Task Collaboration

4.6
46%
12 Ratings
N/A
0 Ratings
Team Member Mobile Functionality

4.6
46%
11 Ratings
N/A
0 Ratings
Project Candidate Search

4.7
47%
8 Ratings
N/A
0 Ratings
Project Candidate Comparison and Analysis

5.2
52%
8 Ratings
N/A
0 Ratings
Defineable Resource Pools

5.4
54%
8 Ratings
N/A
0 Ratings
Defineable Resource Pools

5.2
52%
8 Ratings
N/A
0 Ratings
Talent Profiles

4.8
48%
8 Ratings
N/A
0 Ratings
Real-Time Project Reporting

6.0
60%
13 Ratings
N/A
0 Ratings
Absence Management

4.7
47%
9 Ratings
N/A
0 Ratings
Product Lifecycle Management

4.9
49%
9 Ratings
N/A
0 Ratings
Grants Management

4.2
NetSuite ERP
42%
Xero
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features
NetSuite ERP ranks higher in 4/4 features
Award Lifecycle Management

4.5
45%
7 Ratings
N/A
0 Ratings
Spending Control

3.7
37%
9 Ratings
N/A
0 Ratings
Indirect Cost Management

4.1
41%
9 Ratings
N/A
0 Ratings
Billing

4.5
45%
12 Ratings
N/A
0 Ratings
Procurement

4.5
NetSuite ERP
45%
Xero
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 19/19 features
NetSuite ERP ranks higher in 19/19 features
Sourcing Team Collaboration

4.0
40%
12 Ratings
N/A
0 Ratings
Sourcing Analysis

4.3
43%
12 Ratings
N/A
0 Ratings
Bids Analyzed and Compared

4.5
45%
8 Ratings
N/A
0 Ratings
Catalog Shopping E-Commerce for Employees

4.0
40%
7 Ratings
N/A
0 Ratings
Contract Authoring

3.7
37%
10 Ratings
N/A
0 Ratings
Contract Compliance Management

3.8
38%
10 Ratings
N/A
0 Ratings
Contract History

3.8
38%
10 Ratings
N/A
0 Ratings
Contract Renewal Automation

4.8
48%
8 Ratings
N/A
0 Ratings
Contract Repository

4.7
47%
8 Ratings
N/A
0 Ratings
Contract Standardization and Enforcement

4.6
46%
8 Ratings
N/A
0 Ratings
Electronic Signatures

5.2
52%
10 Ratings
N/A
0 Ratings
Invoice Automated Matching

5.1
51%
11 Ratings
N/A
0 Ratings
Purchasing Risk and Compliance Management

5.2
52%
10 Ratings
N/A
0 Ratings
Requisitions-to-Purchase Orders Integrated

5.2
52%
13 Ratings
N/A
0 Ratings
Spend Compliance Management

4.5
45%
12 Ratings
N/A
0 Ratings
Supplier Assessment

4.7
47%
9 Ratings
N/A
0 Ratings
Supplier Communication and Collaboration

3.8
38%
11 Ratings
N/A
0 Ratings
Supplier Management

4.7
47%
12 Ratings
N/A
0 Ratings
Supplier Portal

4.6
46%
8 Ratings
N/A
0 Ratings
Risk Management

4.4
NetSuite ERP
44%
Xero
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 9/9 features
NetSuite ERP ranks higher in 9/9 features
Risk Repository

4.4
44%
8 Ratings
N/A
0 Ratings
Control Management

3.8
38%
11 Ratings
N/A
0 Ratings
Control Mapping

3.8
38%
9 Ratings
N/A
0 Ratings
Control Efficiency Assessments

4.6
46%
7 Ratings
N/A
0 Ratings
Automated Control Assessments

4.6
46%
7 Ratings
N/A
0 Ratings
Assessment Capture

4.7
47%
7 Ratings
N/A
0 Ratings
Issue Detection

4.5
45%
8 Ratings
N/A
0 Ratings
Automatic Notification

4.7
47%
9 Ratings
N/A
0 Ratings
Remediation and Certification

4.6
46%
8 Ratings
N/A
0 Ratings
Logistics

3.4
NetSuite ERP
34%
Xero
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 13/13 features
NetSuite ERP ranks higher in 13/13 features
Transportation Planning and Optimization

3.5
35%
9 Ratings
N/A
0 Ratings
Transportation Sourcing Management

3.6
36%
9 Ratings
N/A
0 Ratings
Transportation Process Integration

3.6
36%
9 Ratings
N/A
0 Ratings
Transportation Execution Management

3.6
36%
8 Ratings
N/A
0 Ratings
Freight Payment Automation

3.5
35%
9 Ratings
N/A
0 Ratings
Trade Management

3.5
35%
8 Ratings
N/A
0 Ratings
Trade Regulatory Compliance Management

3.6
36%
6 Ratings
N/A
0 Ratings
Customs Entry Management

2.0
20%
8 Ratings
N/A
0 Ratings
Customs Document Management

2.1
21%
8 Ratings
N/A
0 Ratings
Customs Document Collaboration

2.1
21%
8 Ratings
N/A
0 Ratings
Fulfillment Management

4.6
46%
13 Ratings
N/A
0 Ratings
Inventory Visibility

4.8
48%
15 Ratings
N/A
0 Ratings
Warehouse Workforce Management

3.2
32%
11 Ratings
N/A
0 Ratings
Manufacturing

4.8
NetSuite ERP
48%
Xero
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 9/9 features
NetSuite ERP ranks higher in 9/9 features
Production Process Design

5.0
50%
12 Ratings
N/A
0 Ratings
Supply Chain Business Flows

4.8
48%
13 Ratings
N/A
0 Ratings
Production Management

5.1
51%
14 Ratings
N/A
0 Ratings
Contracted Manufacturing Management

4.7
47%
12 Ratings
N/A
0 Ratings
Configuration Management

4.8
48%
10 Ratings
N/A
0 Ratings
Work Definition

5.0
50%
14 Ratings
N/A
0 Ratings
Work Execution

4.5
45%
12 Ratings
N/A
0 Ratings
Advanced Fulfillment

4.9
49%
11 Ratings
N/A
0 Ratings
Manufacturing Costs

4.7
47%
14 Ratings
N/A
0 Ratings
Supply Chain

4.9
NetSuite ERP
49%
Xero
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features
NetSuite ERP ranks higher in 4/4 features
Forecasting

4.6
46%
17 Ratings
N/A
0 Ratings
Inventory Planning

4.6
46%
18 Ratings
N/A
0 Ratings
Multi-tier Supply Chain Planning

5.2
52%
12 Ratings
N/A
0 Ratings
Performance Monitoring

5.0
50%
14 Ratings
N/A
0 Ratings
Product Lifecycle Management

4.2
NetSuite ERP
42%
Xero
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 7/7 features
NetSuite ERP ranks higher in 7/7 features
Ideation Management

4.5
45%
9 Ratings
N/A
0 Ratings
Requirements Management

4.3
43%
8 Ratings
N/A
0 Ratings
Proposal Management

3.5
35%
10 Ratings
N/A
0 Ratings
Innovation Portfolio Management

4.2
42%
9 Ratings
N/A
0 Ratings
Product Master Data Management

4.5
45%
9 Ratings
N/A
0 Ratings
Vendor Portal

4.2
42%
11 Ratings
N/A
0 Ratings
Project Portfolio Management

4.1
41%
8 Ratings
N/A
0 Ratings
Attribute Ratings
- NetSuite ERP is rated higher in 1 area: Availability
- Xero is rated higher in 9 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, Support Rating, In-Person Training, Online Training, Implementation Rating, Product Scalability
Likelihood to Recommend

6.9
NetSuite ERP
69%
130 Ratings
8.8
Xero
88%
155 Ratings
Likelihood to Renew

8.5
NetSuite ERP
85%
34 Ratings
9.0
Xero
90%
29 Ratings
Usability

7.9
NetSuite ERP
79%
17 Ratings
8.9
Xero
89%
80 Ratings
Availability

9.4
NetSuite ERP
94%
26 Ratings
9.0
Xero
90%
20 Ratings
Performance

7.7
NetSuite ERP
77%
24 Ratings
10.0
Xero
100%
16 Ratings
Support Rating

6.7
NetSuite ERP
67%
31 Ratings
7.2
Xero
72%
37 Ratings
In-Person Training

7.3
NetSuite ERP
73%
2 Ratings
9.1
Xero
91%
1 Rating
Online Training

7.8
NetSuite ERP
78%
9 Ratings
10.0
Xero
100%
5 Ratings
Implementation Rating

6.8
NetSuite ERP
68%
27 Ratings
9.5
Xero
95%
18 Ratings
Product Scalability

8.4
NetSuite ERP
84%
5 Ratings
10.0
Xero
100%
6 Ratings
Likelihood to Recommend
NetSuite ERP
NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.

Verified User
Employee in Marketing
Financial Services Company, 501-1000 employeesXero
Xero is a 10-point software since it streamlines accounting and financial processes with great agility, generating immediate productivity. I recommend using all its features since, from creating reports to paying bills, the whole process is easy and does not require much knowledge. We can use it remotely with our phones and still build fluidity, plus it can be integrated with Salesforce, building even more power for short-term results.
Senior Account Manager
Arrow ElectronicsInformation Technology & Services, 10,001+ employees
Pros
NetSuite ERP
- Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
- Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
- Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
- Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
IT Manager
Remington Global, Inc.Wholesale, 1-10 employees
Xero
- Reporting (customizing look and contents and the ability to add multiple comparative periods is brilliant and not found in many other competitors.
- Bank feeds. The way they organize bank feed and subsequent matching or coding is very user-friendly for non-accountants and fast for accountants.
- Can file VAT returns and is MTD compliant in UK.
- Customer support has been helpful (at least in my experience).
Senior Accountant
Tax Shop AccountantsAccounting, 11-50 employees
Cons
NetSuite ERP
- NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
- NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
- The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
NetSuite Systems Analyst
AvalaraComputer Software, 1001-5000 employees
Xero
- Overall it is a great platform and quite comprehensive for US based users.
- However, if we focus on multinational companies that want to integrate the information of different companies in several countries within the same solution, we find the need to carry out reports outside the platform to provide the accounting structure and compliance necessary in countries outside the US.

Verified User
Manager in Professional Services
Accounting Company, 51-200 employeesPricing Details
NetSuite ERP
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$99 per user per month
NetSuite ERP Editions & Modules
Edition
Base License | $9991 |
---|---|
Access Cost | $992 |
- per month
- per user per month
Additional Pricing Details
—Xero
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$11 per month
Xero Editions & Modules
Edition
Early | $111 |
---|---|
Growing | $321 |
Established | $621 |
- per month
Additional Pricing Details
—Likelihood to Renew
NetSuite ERP
NetSuite ERP 8.5
Based on 34 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Creative Director
GPS Insight[object Object], 51-200 employees
Xero
Xero 9.0
Based on 29 answers
In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
Consultant - Cloud accounting integration, Real Time Accounting
FuturebooksAccounting, 1-10 employees
Usability
NetSuite ERP
NetSuite ERP 7.9
Based on 17 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.

Verified User
Director in Sales
Industrial Automation Company, 51-200 employeesXero
Xero 8.9
Based on 80 answers
It has deep functionality, and it's easy to use for invoicing, quoting, financial reporting, and customer management. This product manages financial information for small business owners in a unique way. The phone interface is really good as well-meaning I can keep on top of the finances on my phone and feel confident about the financial decisions I'm making.
Workplace Culture Architect & Owner
Carolyn SworaManagement Consulting, 1-10 employees
Reliability and Availability
NetSuite ERP
NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime

Verified User
Vice-President in Finance and Accounting
Computer Software Company, 201-500 employeesXero
Xero 9.0
Based on 20 answers
We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
Co-Founder
Catching CloudsAccounting, 1-10 employees
Performance
NetSuite ERP
NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Controller
GlobalVetLINKComputer Software, 11-50 employees
Xero
Xero 10.0
Based on 16 answers
Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.

Verified User
C-Level Executive in Corporate
Information Technology and Services Company, 11-50 employeesSupport Rating
NetSuite ERP
NetSuite ERP 6.7
Based on 31 answers
The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Director/NetSuite Administrator
Q Research Solutions51-200 employees
Xero
Xero 7.2
Based on 37 answers
Support has always been responsive and quickly resolved any questions I have. The only reason I don't give full points is because there's no way to call for immediate help. I'm fine with this because I don't need it badly enough to pay for it
CFO
RenewableTech VenturesVenture Capital & Private Equity, 11-50 employees
In-Person Training
NetSuite ERP
NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot

Verified User
Manager in Finance and Accounting
Computer Software Company, 201-500 employeesXero
Xero 9.1
Based on 1 answer
The format was great; someone was there to ask questions or help if you were stuck.
Executive Director
EpsomTax.com LimitedAccounting, 11-50 employees
Online Training
NetSuite ERP
NetSuite ERP 7.8
Based on 9 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.

Verified User
Professional in Information Technology
Computer Software Company, 501-1000 employeesXero
Xero 10.0
Based on 5 answers
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
Co-Founder
Catching CloudsAccounting, 1-10 employees
Implementation Rating
NetSuite ERP
NetSuite ERP 6.8
Based on 27 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.
Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Corporate Controller, Director of Sales
Solar WindsInformation Technology and Services, 501-1000 employees
Xero
Xero 9.5
Based on 18 answers
If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
Owner / Head Trainer
When Hounds FlyConsumer Services, 1-10 employees
Alternatives Considered
NetSuite ERP
I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Investments and Treasury Manager
TASC (Total Administrative Services Corporation)Financial Services, 1001-5000 employees
Xero
Solely the ease of use. This has saved me so much time on day-to-day tracking it is astonishing. Not only does it make it super easy to send invoices, but it also makes it easy to print invoices off, eases the process of partial payments, and keeps good track of all notes made to the account.
Customer Success manager
JOHNSONCONCEPT LLC.Marketing & Advertising, 11-50 employees
Scalability
NetSuite ERP
NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
CEO
Spectrio, LLCMarketing and Advertising, 51-200 employees
Xero
Xero 10.0
Based on 6 answers
Over 600 plus apps available for integration and easy to create standard charts of account and report templates to implement across multiple entities. Same pricing regardless of number of transactions or users. Real benefit is variety of integrated apps that allow you to automate processes and have functionality that 10 years ago was only available in ERP systems costing hundreds of thousands.

Verified User
Partner in Finance and Accounting
Accounting Company, 1-10 employeesReturn on Investment
NetSuite ERP
- Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
- Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
- Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Senior Netsuite Architect / Developer
Q2ebankingFinancial Services, 501-1000 employees
Xero
- Makes bookkeeping easier for clients or for us to do on behalf of clients.
- Time saving reports for BAS preparation.
- Picks up on potential issues in General Ledger Exceptions report.
- Dashboard can show accounts watchlist and current payables/receivables.
- Matches bills/sales to bank feed transactions and you can select multiple or split payments.
Senior Bookkeeper
MultipleFood & Beverages, 201-500 employees