NetSupport Manager vs. Zoho Assist

It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.

If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.

Incentivized

• It's a robust corporate remote support tool for admin.
• Admin can deploy an installation in the background without knowing a client.
• For those who frequently forget their password, you can access it in glimpse & take total control of it.

• One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
• One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
• Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
• sometimes I use video chat as a meeting tool with users
• The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive

Incentivized

• The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.

• Instructions to the tech and the person receiving support could be more clear.
• Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
• It would be nice to have a PC app to use instead of accessing via the browser.

Incentivized

Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.

Incentivized

Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.

Make it easier to deploy mulitple agents for different departments.

Incentivized

I think if you are using it after its tutorial then you may not need any other apps to control the operation. Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.

The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.

Incentivized

• It allow's us to update apps instantly
• It gives user quick response to overcome headache issues
• It's saves crucial time from both ends

• Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
• Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
• Low maintenance costs, since Zoho Assist is cloud-based

Incentivized