Neuron vs. Sprout Social

Its well suited If you find yourself manually placing contact details in CRMs or you're using multiple tools to find relevant and accurate contact details. Not so relevant if you already sheet of contact details and you can simply import it as a CSV in certain tools

Incentivized

Sprout is typically the first platform that comes to mind when I think of social media content scheduling/platform management/social media management. However, Sprout is very pricey, and I don’t think there’s an obvious standout element that helps differentiate it from other scheduling platforms. For organizations with only a few social media profiles, I’d be more likely to recommend lower-cost or free platforms as opposed to Sprout. I’d probably only recommend Sprout for organizations with dozens or hundreds of social media accounts

Incentivized

• Creating/updating contacts in Salesforce
• Finding accurate email addresses
• UI is great. Easy to use

• Social Scheduling: Sprout Social makes it easier than any platform I've used to schedule posts with each, and to batch-schedule the same post to run on multiple dates. The scheduling platform is intuitive and easy to understand.
• Social Reporting: With just a few clicks of the button, you can easily export reports that are easy for both social media experts and complete novices to understand. I like how you can get a report within 60 seconds or so if needed.
• Customer Service/Help: Whenever I've had a question, both my Sprout Social rep and the Help Center have been extremely easy to contact and quick to reply. Problems are solved very fast and it's made easy to understand.

Incentivized

• Minimizing minor bugs
• Being able to export contacts for varying accounts to corresponding tabs in Google Drive
• Being able to prospect more than 25 at a time

• I would like for Personal Instagram Accounts to be able to integrate with Sprout Social's Employee Advocacy platform. You are able to connect personally accounts to Sprout Social itself, which is great, but for employee re-sharing internal stories, this is not possible unless it is with a Business Instagram account.
• I would like for the left hand tool bar to be more user friendly. There are so many tools and settings that are available, and I would like for it to be simplified in a way that makes it less cluttered.
• An improvement can be made with the Sprout Social Mobile App. The user friendliness of the app does not allow as much autonomy as the regular webpage.

Incentivized

Sprout Social is the best platform out there for social-media management, and now that I have all my clients using Sprout Social, it would be sort of silly for me to walk away format at this juncture. The only cloud on the horizon would be if Salesforce bought it (as has been rumored) and put it inside its walled garden.

Incentivized

Super easy to use, the only thing I wish they would change is that you always need to check the prospects linkedin page to see if there's been an update to their contact (eg. if contact didnt have a mobile number saved, they may now, so you need to check linkedin every single time before reaching out). Other than that, this is by far the best tool for pulling numbers and emails.

Sprout Social is straightforward to use - built for anyone regardless of tech experience to be able to navigate. It integrates pretty seamlessly to the native platforms and brings a lot of things together to make a seamlessly experience for seasoned social media managers.

Incentivized

Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.

It is quick to post, however you have to refresh the page every time you add a new scheduled item.

The chat and online resources are great. The managers are too. They go through account reps pretty fast. Also, not a lot of onboarding once a product or service is sold. The ticket request system is terrible, they have too many people switching off roles, they take a long time to get back to you and don't plan on anything being fixed over a weekend - even if you have a problem. Their customer service via tickets is the worst.

Incentivized

Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that

Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.

zoominfo has old contact info, a lot of the time i look at specific people and their companies aren't updated. I get intent emailed to me from zoominfo for job changes and it will be 6-12 months after someone changed jobs so the information is just not accurate enough. apollo only pulls headquarters info, never had an accurate cell number from it so i stopped using it pretty quickly during our eval

We started this agency using Later and switched to Iconosqaure because we needed more in-depth reporting. We switched from Iconosquare to Sprout Social because of the continuous scheduling bugs/issues we were having with our account and our terrible experience with their Customer Service team. We are planning to close our Sprout Social account and move to HeyOrca because of cost, ease of use, and the basic scheduling features Sprout Social doesn't offer.

Incentivized

• I prefer using it from the SalesNav page compared to Zoominfo - seems way more up to date
• Allows me to massively scale my prospecting by keeping me in page and I don't have to look up and cross reference on other tools
• While it has a smaller set of functionality that I can use it for relative to Zoominfo, the things that it does do I've always felt it did a better job
• Really simple UI and doesn't prompt me to sign in every day which I appreciate.

• One positive impact has been a huge time saver for our team. Where we once had multiple systems and delays from producing content to approval to publishing, now everything is seamless.
• Another positive impact is streamlining the onboarding process for new team members. Sprout Social is user-friendly and intuitive, making it easy to study even for someone completely new to social media.
• One negative impact has been the time it takes to wade through irrelevant social listening posts. The filtering is not effective enough to eliminate the noise.

Incentivized