What users are saying about
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Top Rated
156 Ratings
114 Ratings

New Relic

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Top Rated
156 Ratings
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Score 8.1 out of 100
114 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

Pentaho

The tool is fast, visually attractive and intuitive to use, but we also have an implementation of Qlik Sense and Pentaho pales in comparison to the overall capabilities. I recommend the tool, but everyone’s solution need is unique, so it may not be the right fit. Larger tools like Qlik are more versatile and easier to recommend. More expensive, yes, but you usually get what you pay for.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

New Relic
7.7
Pentaho
Application monitoring
New Relic
9.2
Pentaho
Database monitoring
New Relic
8.1
Pentaho
Threshold alerts
New Relic
8.6
Pentaho
Predictive capabilities
New Relic
6.4
Pentaho
Application performance management console
New Relic
8.1
Pentaho
Collaboration tools
New Relic
6.5
Pentaho
Out-of-the box templates to monitor applications
New Relic
7.5
Pentaho
Application dependency mapping and thresholding
New Relic
7.4
Pentaho
Virtualization monitoring
New Relic
7.7
Pentaho
Server availability and performance monitoring
New Relic
8.5
Pentaho
Server usage monitoring and capacity forecasting
New Relic
7.9
Pentaho
IT Asset Discovery
New Relic
6.3
Pentaho

BI Standard Reporting

New Relic
Pentaho
7.0
Pixel Perfect reports
New Relic
Pentaho
6.4
Customizable dashboards
New Relic
Pentaho
8.4
Report Formatting Templates
New Relic
Pentaho
6.1

Ad-hoc Reporting

New Relic
Pentaho
7.2
Drill-down analysis
New Relic
Pentaho
7.7
Formatting capabilities
New Relic
Pentaho
6.7
Integration with R or other statistical packages
New Relic
Pentaho
7.0
Report sharing and collaboration
New Relic
Pentaho
7.6

Report Output and Scheduling

New Relic
Pentaho
6.9
Publish to Web
New Relic
Pentaho
7.3
Publish to PDF
New Relic
Pentaho
8.6
Report Versioning
New Relic
Pentaho
7.0
Report Delivery Scheduling
New Relic
Pentaho
5.8
Delivery to Remote Servers
New Relic
Pentaho
5.7

Data Discovery and Visualization

New Relic
Pentaho
8.1
Pre-built visualization formats (heatmaps, scatter plots etc.)
New Relic
Pentaho
8.9
Location Analytics / Geographic Visualization
New Relic
Pentaho
7.5
Predictive Analytics
New Relic
Pentaho
7.9

Access Control and Security

New Relic
Pentaho
7.4
Multi-User Support (named login)
New Relic
Pentaho
8.0
Role-Based Security Model
New Relic
Pentaho
8.0
Multiple Access Permission Levels (Create, Read, Delete)
New Relic
Pentaho
7.0
Single Sign-On (SSO)
New Relic
Pentaho
6.5

Mobile Capabilities

New Relic
Pentaho
7.8
Responsive Design for Web Access
New Relic
Pentaho
8.4
Dedicated iOS Application
New Relic
Pentaho
7.0
Dedicated Android Application
New Relic
Pentaho
7.9
Dashboard / Report / Visualization Interactivity on Mobile
New Relic
Pentaho
7.9

Application Program Interfaces (APIs) / Embedding

New Relic
Pentaho
7.1
REST API
New Relic
Pentaho
6.7
Javascript API
New Relic
Pentaho
6.5
iFrames
New Relic
Pentaho
6.7
Java API
New Relic
Pentaho
7.9
Themeable User Interface (UI)
New Relic
Pentaho
5.7
Customizable Platform (Open Source)
New Relic
Pentaho
9.2

Pros

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

Pentaho

  • Being able to use the OLAP Analyzer tool saved our organization a lot of time in not needing to develop an OLAP tool on our own.
  • The ability to customize the tool and integrate all the internationalization we required was pretty straightforward.
Anonymous | TrustRadius Reviewer

Cons

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

Pentaho

  • At first, one needs to learn the basic concept of this software before going for the implementation. Once you are an expert on this then you will rock it.
  • Some of the basic features need to be enhanced such as sharing and collaboration capabilities
  • Needs to support automatically generated analytic visualizations or models
Ilham AB | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 8.0
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Pentaho

Pentaho 8.8
Based on 11 answers
I will use Pentaho until I find a better tool with a better, easier to use report designer client. For now, Pentaho has been the most powerful reporting tool for our clients because of its ability to connect to Odoo, integrate in Odoo (reports are accessible in Odoo) and the flexibility in report design and parameter integration
Adam O'Connor | TrustRadius Reviewer

Usability

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

Pentaho

Pentaho 5.0
Based on 1 answer
I would have liked some hands on help in trying to match what Customers were already used to. Plus having a team of Java/BI folks was difficult to assemble since what required to be done in an object oriented fashion could have easily been done via a SQL construct. This hash of technologies was difficult to manage.
Deepak Paramanand | TrustRadius Reviewer

Reliability and Availability

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Pentaho

No score
No answers yet
No answers on this topic

Performance

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Pentaho

No score
No answers yet
No answers on this topic

Support Rating

New Relic

New Relic 8.0
Based on 3 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Pentaho

Pentaho 9.9
Based on 4 answers
We are an Enterprise customer. They handle problems INSTANTLY when they are critical, including initiation an immediate WebEx screen share call when needed. Smaller/less-critical problems are handled within 1-2 days -- and NEVER fall off their radar, no matter how small.As needed, we can also leverage "professional services" from them -- much of which is included in our Enterprise contract. Finally, when a problem I have discovered turns out to be a bug..they create a JIRA for the fix, and make me a watcher. I love seeing notes come in showing me status updates of bugs filed because of something I found. They really are TOP-NOTCH.
Sandro Frattura | TrustRadius Reviewer

Online Training

New Relic

No score
No answers yet
No answers on this topic

Pentaho

Pentaho 9.5
Based on 2 answers
Course Taken: DI1000 Pentaho Data Integration FundamentalsSetup A week before your class started, the instructor will start sending out class material and lab setup instructions. This is helpful so that you understand how the environment is laid out and can start reviewing the content. Ultimately it saved about a 1/2 day trying to setup with 10 other people online which was great! The CourseThe 3-day course was laid out like many other technical classes with 15-30 minutes instruction and 15-60 minutes of lab exercises. The instructor was very knowledgeable with the functionality from version to version and answered questions as we went along. I was amazed at some of the functionality that was available that I was not using at the time and quickly implemented changes to many existing transformations and jobs. The novice users seemed to catch on quickly and more experienced users explained how some of the functionality was used in their home environments. Towards the end there was enough time so that we were able to ask very directed questions about our own environments. Overall, I really found the class to be informative and deliver enough information to be dangerous. My skills improved and I was able to design better and efficient transformations for the HIE. Course Description: https://training.pentaho.com/instructor-led-training/pentaho-data-integration-fundamentals-di1000
Stephanie Dozier | TrustRadius Reviewer

Implementation Rating

New Relic

New Relic 8.5
Based on 4 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Pentaho

Pentaho 5.0
Based on 2 answers
Get the right people in before starting implementation. Start small and build as you go approach is time consuming and involves lot of rework.Evangalize within the organization the capabilities and limitations equally so that correct delivery expectations are set.Set expectations with the Customer that the tool cannot replace proprietary software in terms of stability/usability and that timelines could change given the new ness of the product.
Deepak Paramanand | TrustRadius Reviewer

Alternatives Considered

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

Pentaho

I was not with the company when they selected Pentaho over any other tool. As per my experience, I would recommend Pentaho. One of the reasons are that it is open source. If you know JAVA, you can create your own plugins. I have found its customer support pretty good and quick. And the most important thing is the cost. If you are not using the DI server, you can just use the community edition and it should fulfil your purpose too.
Nikhil Karkare | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Pentaho

No score
No answers yet
No answers on this topic

Return on Investment

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

Pentaho

  • It's cheap. The version we have is free, so it has an immediate positive impact on ROI in that regard. However, a lot of our developers don't like it, which eats away our ability to be effective and productive.
  • It gets the job done. It may not be the most elegant tool, but for our purposes it works. There are probably better tools out there, and Pentaho has limited capabilities, but at the end of the day it works well enough.
Anonymous | TrustRadius Reviewer

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pentaho

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

New Relic
8.5
Pentaho
7.7

Likelihood to Renew

New Relic
8.0
Pentaho
8.8

Usability

New Relic
9.0
Pentaho
5.0

Reliability and Availability

New Relic
10.0
Pentaho

Performance

New Relic
8.0
Pentaho

Support Rating

New Relic
8.0
Pentaho
9.9

Online Training

New Relic
Pentaho
9.5

Implementation Rating

New Relic
8.5
Pentaho
5.0

Scalability

New Relic
8.0
Pentaho

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