New Relic
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Top Rated
252 Ratings
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Based on 252 reviews and ratings
123 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 123 reviews and ratings
Feature Set Ratings
BI Standard Reporting

New Relic
Feature Set Not Supported
N/A

7.9
Pentaho
79%
Pentaho ranks higher in 3/3 features
Pentaho ranks higher in 3/3 features
Pixel Perfect reports

N/A
0 Ratings

8.4
84%
17 Ratings
Customizable dashboards

N/A
0 Ratings

8.0
80%
17 Ratings
Report Formatting Templates

N/A
0 Ratings

7.4
74%
17 Ratings
Ad-hoc Reporting

New Relic
Feature Set Not Supported
N/A

8.4
Pentaho
84%
Pentaho ranks higher in 4/4 features
Pentaho ranks higher in 4/4 features
Drill-down analysis

N/A
0 Ratings

8.1
81%
17 Ratings
Formatting capabilities

N/A
0 Ratings

7.7
77%
18 Ratings
Integration with R or other statistical packages

N/A
0 Ratings

9.0
90%
11 Ratings
Report sharing and collaboration

N/A
0 Ratings

8.6
86%
16 Ratings
Report Output and Scheduling

New Relic
Feature Set Not Supported
N/A

7.9
Pentaho
79%
Pentaho ranks higher in 5/5 features
Pentaho ranks higher in 5/5 features
Publish to Web

N/A
0 Ratings

8.3
83%
17 Ratings
Publish to PDF

N/A
0 Ratings

6.9
69%
18 Ratings
Report Versioning

N/A
0 Ratings

8.3
83%
12 Ratings
Report Delivery Scheduling

N/A
0 Ratings

7.9
79%
16 Ratings
Delivery to Remote Servers

N/A
0 Ratings

8.0
80%
9 Ratings
Data Discovery and Visualization

New Relic
Feature Set Not Supported
N/A

7.7
Pentaho
77%
Pentaho ranks higher in 3/3 features
Pentaho ranks higher in 3/3 features
Pre-built visualization formats (heatmaps, scatter plots etc.)

N/A
0 Ratings

7.5
75%
15 Ratings
Location Analytics / Geographic Visualization

N/A
0 Ratings

7.2
72%
15 Ratings
Predictive Analytics

N/A
0 Ratings

8.3
83%
13 Ratings
Access Control and Security

New Relic
Feature Set Not Supported
N/A

8.1
Pentaho
81%
Pentaho ranks higher in 4/4 features
Pentaho ranks higher in 4/4 features
Multi-User Support (named login)

N/A
0 Ratings

8.2
82%
19 Ratings
Role-Based Security Model

N/A
0 Ratings

7.5
75%
18 Ratings
Multiple Access Permission Levels (Create, Read, Delete)

N/A
0 Ratings

8.3
83%
17 Ratings
Single Sign-On (SSO)

N/A
0 Ratings

8.3
83%
9 Ratings
Mobile Capabilities

New Relic
Feature Set Not Supported
N/A

8.3
Pentaho
83%
Pentaho ranks higher in 3/3 features
Pentaho ranks higher in 3/3 features
Responsive Design for Web Access

N/A
0 Ratings

8.5
85%
9 Ratings
Mobile Application

N/A
0 Ratings

8.5
85%
7 Ratings
Dashboard / Report / Visualization Interactivity on Mobile

N/A
0 Ratings

8.0
80%
10 Ratings
Application Program Interfaces (APIs) / Embedding

New Relic
Feature Set Not Supported
N/A

8.0
Pentaho
80%
Pentaho ranks higher in 6/6 features
Pentaho ranks higher in 6/6 features
REST API

N/A
0 Ratings

8.0
80%
9 Ratings
Javascript API

N/A
0 Ratings

8.0
80%
8 Ratings
iFrames

N/A
0 Ratings

7.4
74%
8 Ratings
Java API

N/A
0 Ratings

8.2
82%
8 Ratings
Themeable User Interface (UI)

N/A
0 Ratings

7.7
77%
9 Ratings
Customizable Platform (Open Source)

N/A
0 Ratings

8.5
85%
9 Ratings
Attribute Ratings
- New Relic is rated higher in 1 area: Implementation Rating
- Pentaho is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
Likelihood to Recommend

8.5
New Relic
85%
111 Ratings

9.2
Pentaho
92%
30 Ratings
Likelihood to Renew

7.3
New Relic
73%
10 Ratings

8.8
Pentaho
88%
11 Ratings
Usability

5.8
New Relic
58%
5 Ratings

8.8
Pentaho
88%
5 Ratings
Availability

10.0
New Relic
100%
2 Ratings

Pentaho
N/A
0 Ratings
Performance

8.0
New Relic
80%
2 Ratings

Pentaho
N/A
0 Ratings
Support Rating

7.6
New Relic
76%
7 Ratings

8.8
Pentaho
88%
8 Ratings
Online Training

New Relic
N/A
0 Ratings

9.5
Pentaho
95%
2 Ratings
Implementation Rating

7.0
New Relic
70%
9 Ratings

5.0
Pentaho
50%
2 Ratings
Product Scalability

8.0
New Relic
80%
1 Rating

Pentaho
N/A
0 Ratings
Likelihood to Recommend
New Relic
I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.

Verified User
Engineer in Engineering
Health, Wellness and Fitness Company, 11-50 employeesPentaho
Any company looking to solve ETL, data science, data mining problems can solve these issues with the Pentaho tools.
From a very close perspective, I know that different industries, such as the leads generation industry, which operates with other sectors such as loans, medical insurance, and mortgage, can benefit significantly from using the Pentaho tools to perform data extraction and refine records.
Other industries such as universities use the Pentaho tools for different kinds of investigations.
Banking industries also use the Pentaho tools to perform internal data mining operations, which, as you can imagine having so much data is challenging.
Perhaps if you are a single developer trying to extract data for some machine learning process, using the Pentaho tools could be a little too much, maybe overcomplicated when some spreadsheets or using R or Python could probably get the job done. Still, complex or straightforward data transformations could suffice for the job.

Verified User
Engineer in Engineering
Information Technology and Services Company, 10,001+ employeesPros
New Relic
- Monitor traffic rates and server usage on real time
- Helps engineers to dive deep into an issue and guides them to the root cause
- Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
- Near real time reporting
- Links with deployment so easy to understand if an issue has occurred after a particular release
Technical Lead
Hanes Brands AustralasiaRetail, 10,001+ employees
Pentaho
- Integrate and synchronize with big data easily
- Import data from any sources and different databases
- Managing data in on-premise, hybrid and cloud environments.
- Compatibility and flexibility of the platform with any type of scenario and any business or industry
- Various tools in the software suite to transformation of data
- Simple interface appearance and creative UI graphics
Information Technology Adviser
Information Technology AdviserInformation Technology & Services, 1-10 employees
Cons
New Relic
- It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
- On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
- I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
- Sometimes it's tricky to determine which product to use to accomplish a task.
Software Developer II
Staples Promotional ProductsRetail, 501-1000 employees
Pentaho
- I think the relative obscurity of the tool is a downside, not as many developers, consultants or peers you can tap into.
- Lack of a solid user community held us back, looking at Power BI and Qlik, they have huge user communities that help each other out. Would have liked that here.
- Smaller company means smaller sales force, and the lack of a local presence made it hard to only interact online with the account rep. Other companies have someone local who often stops by with pre-sales developers to just pitch in free of charge when they have time.

Verified User
Manager in Finance and Accounting
Consumer Goods Company, 10,001+ employeesPricing Details
New Relic
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
New Relic Editions & Modules
Edition
Standard | $991 |
---|---|
Pro | Contact sales team |
Enterprise | Contact sales team |
Telemetry Data Platform | 0.253 |
Incident Intelligence | 0.504 |
Free (Forever) | $05 |
- per month per full user (after first free full user - unlimited free basic users)
- none
- per month per extra GB data ingest (after first free 100GB per month)
- per month per event (after first 1000 free events per month)
- No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details
—Pentaho
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Pentaho Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
New Relic
New Relic 7.3
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 51-200 employeesPentaho
Pentaho 8.8
Based on 11 answers
I will use Pentaho until I find a better tool with a better, easier to use report designer client. For now, Pentaho has been the most powerful reporting tool for our clients because of its ability to connect to Odoo, integrate in Odoo (reports are accessible in Odoo) and the flexibility in report design and parameter integration
OpenERP Software Implementation Engineer
Ursa Information Systems IncorporatedInformation Technology and Services, 1-10 employees
Usability
New Relic
New Relic 5.8
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

Verified User
Professional in Engineering
E-Learning Company, 501-1000 employeesPentaho
Pentaho 8.8
Based on 5 answers
I would have liked some hands on help in trying to match what Customers were already used to. Plus having a team of Java/BI folks was difficult to assemble since what required to be done in an object oriented fashion could have easily been done via a SQL construct. This hash of technologies was difficult to manage.
Technical Lead
Razorsight Software Pvt. Ltd.Information Technology and Services, 51-200 employees
Reliability and Availability
New Relic
New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Pentaho
No score
No answers yet
No answers on this topic
Performance
New Relic
New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Pentaho
No score
No answers yet
No answers on this topic
Support Rating
New Relic
New Relic 7.6
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Pentaho
Pentaho 8.8
Based on 8 answers
We are an Enterprise customer. They handle problems INSTANTLY when they are critical, including initiation an immediate WebEx screen share call when needed. Smaller/less-critical problems are handled within 1-2 days -- and NEVER fall off their radar, no matter how small.As needed, we can also leverage "professional services" from them -- much of which is included in our Enterprise contract. Finally, when a problem I have discovered turns out to be a bug..they create a JIRA for the fix, and make me a watcher. I love seeing notes come in showing me status updates of bugs filed because of something I found. They really are TOP-NOTCH.
Database Manager
Online Buddies, Inc.Internet, 51-200 employees
Online Training
New Relic
No score
No answers yet
No answers on this topic
Pentaho
Pentaho 9.5
Based on 2 answers
Course Taken: DI1000 Pentaho Data Integration FundamentalsSetup A week before your class started, the instructor will start sending out class material and lab setup instructions. This is helpful so that you understand how the environment is laid out and can start reviewing the content. Ultimately it saved about a 1/2 day trying to setup with 10 other people online which was great! The CourseThe 3-day course was laid out like many other technical classes with 15-30 minutes instruction and 15-60 minutes of lab exercises. The instructor was very knowledgeable with the functionality from version to version and answered questions as we went along. I was amazed at some of the functionality that was available that I was not using at the time and quickly implemented changes to many existing transformations and jobs. The novice users seemed to catch on quickly and more experienced users explained how some of the functionality was used in their home environments. Towards the end there was enough time so that we were able to ask very directed questions about our own environments. Overall, I really found the class to be informative and deliver enough information to be dangerous. My skills improved and I was able to design better and efficient transformations for the HIE. Course Description: https://training.pentaho.com/instructor-led-training/pentaho-data-integration-fundamentals-di1000
Business Data Analyst
Centex Systems Support ServicesInformation Technology and Services, 51-200 employees
Implementation Rating
New Relic
New Relic 7.0
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Systems Engineer
Penton MediaInformation Services, 1001-5000 employees
Pentaho
Pentaho 5.0
Based on 2 answers
Get the right people in before starting implementation. Start small and build as you go approach is time consuming and involves lot of rework.Evangalize within the organization the capabilities and limitations equally so that correct delivery expectations are set.Set expectations with the Customer that the tool cannot replace proprietary software in terms of stability/usability and that timelines could change given the new ness of the product.
Technical Lead
Razorsight Software Pvt. Ltd.Information Technology and Services, 51-200 employees
Alternatives Considered
New Relic
We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employeesPentaho
Since the Pentaho platform offers a range of broad functionality across data preparation and advanced analytics, it also can be easily integrated to support many data sources and machine-learning frameworks. Based on that fact, we selected Pentaho to be used in our internal department. It also supports many of our BI use cases as required by company management or the business user. Last but not least, the Pentaho license is cheaper than their competitor.
Senior Solution Architect
Three.Telecommunications, 501-1000 employees
Scalability
New Relic
New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Pentaho
No score
No answers yet
No answers on this topic
Return on Investment
New Relic
- Gives us great visibility into what our services are doing at all times.
- Alerts us quickly when there is a problem so we can address it with alacrity.
- Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

Verified User
Engineer in Engineering
Computer Software Company, 1001-5000 employeesPentaho
- Pentaho has improved our overall business process.
- Pentaho has helped the Managers and Directors to analyze the numbers going up and down from time to time.
- We have a started a big project using Pentaho that is going to include all the business processes in the organization.
Business Intelligence Analyst/Developer
CD-adapcoComputer Software, 201-500 employees