What users are saying about
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Top Rated
252 Ratings
123 Ratings

New Relic

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Top Rated
252 Ratings
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Score 8.5 out of 100
123 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    BI Standard Reporting

    New Relic

    Feature Set Not Supported
    N/A
    7.9

    Pentaho

    79%
    Pentaho ranks higher in 3/3 features

    Pixel Perfect reports

    N/A
    0 Ratings
    8.4
    84%
    17 Ratings

    Customizable dashboards

    N/A
    0 Ratings
    8.0
    80%
    17 Ratings

    Report Formatting Templates

    N/A
    0 Ratings
    7.4
    74%
    17 Ratings

    Ad-hoc Reporting

    New Relic

    Feature Set Not Supported
    N/A
    8.4

    Pentaho

    84%
    Pentaho ranks higher in 4/4 features

    Drill-down analysis

    N/A
    0 Ratings
    8.1
    81%
    17 Ratings

    Formatting capabilities

    N/A
    0 Ratings
    7.7
    77%
    18 Ratings

    Integration with R or other statistical packages

    N/A
    0 Ratings
    9.0
    90%
    11 Ratings

    Report sharing and collaboration

    N/A
    0 Ratings
    8.6
    86%
    16 Ratings

    Report Output and Scheduling

    New Relic

    Feature Set Not Supported
    N/A
    7.9

    Pentaho

    79%
    Pentaho ranks higher in 5/5 features

    Publish to Web

    N/A
    0 Ratings
    8.3
    83%
    17 Ratings

    Publish to PDF

    N/A
    0 Ratings
    6.9
    69%
    18 Ratings

    Report Versioning

    N/A
    0 Ratings
    8.3
    83%
    12 Ratings

    Report Delivery Scheduling

    N/A
    0 Ratings
    7.9
    79%
    16 Ratings

    Delivery to Remote Servers

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Data Discovery and Visualization

    New Relic

    Feature Set Not Supported
    N/A
    7.7

    Pentaho

    77%
    Pentaho ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    N/A
    0 Ratings
    7.5
    75%
    15 Ratings

    Location Analytics / Geographic Visualization

    N/A
    0 Ratings
    7.2
    72%
    15 Ratings

    Predictive Analytics

    N/A
    0 Ratings
    8.3
    83%
    13 Ratings

    Access Control and Security

    New Relic

    Feature Set Not Supported
    N/A
    8.1

    Pentaho

    81%
    Pentaho ranks higher in 4/4 features

    Multi-User Support (named login)

    N/A
    0 Ratings
    8.2
    82%
    19 Ratings

    Role-Based Security Model

    N/A
    0 Ratings
    7.5
    75%
    18 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    N/A
    0 Ratings
    8.3
    83%
    17 Ratings

    Single Sign-On (SSO)

    N/A
    0 Ratings
    8.3
    83%
    9 Ratings

    Mobile Capabilities

    New Relic

    Feature Set Not Supported
    N/A
    8.3

    Pentaho

    83%
    Pentaho ranks higher in 3/3 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Mobile Application

    N/A
    0 Ratings
    8.5
    85%
    7 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Application Program Interfaces (APIs) / Embedding

    New Relic

    Feature Set Not Supported
    N/A
    8.0

    Pentaho

    80%
    Pentaho ranks higher in 6/6 features

    REST API

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Javascript API

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    iFrames

    N/A
    0 Ratings
    7.4
    74%
    8 Ratings

    Java API

    N/A
    0 Ratings
    8.2
    82%
    8 Ratings

    Themeable User Interface (UI)

    N/A
    0 Ratings
    7.7
    77%
    9 Ratings

    Customizable Platform (Open Source)

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Attribute Ratings

    • New Relic is rated higher in 1 area: Implementation Rating
    • Pentaho is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.5

    New Relic

    85%
    111 Ratings
    9.2

    Pentaho

    92%
    30 Ratings

    Likelihood to Renew

    7.3

    New Relic

    73%
    10 Ratings
    8.8

    Pentaho

    88%
    11 Ratings

    Usability

    5.8

    New Relic

    58%
    5 Ratings
    8.8

    Pentaho

    88%
    5 Ratings

    Availability

    10.0

    New Relic

    100%
    2 Ratings

    Pentaho

    N/A
    0 Ratings

    Performance

    8.0

    New Relic

    80%
    2 Ratings

    Pentaho

    N/A
    0 Ratings

    Support Rating

    7.6

    New Relic

    76%
    7 Ratings
    8.8

    Pentaho

    88%
    8 Ratings

    Online Training

    New Relic

    N/A
    0 Ratings
    9.5

    Pentaho

    95%
    2 Ratings

    Implementation Rating

    7.0

    New Relic

    70%
    9 Ratings
    5.0

    Pentaho

    50%
    2 Ratings

    Product Scalability

    8.0

    New Relic

    80%
    1 Rating

    Pentaho

    N/A
    0 Ratings

    Likelihood to Recommend

    New Relic

    I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.
    Anonymous | TrustRadius Reviewer

    Pentaho

    Any company looking to solve ETL, data science, data mining problems can solve these issues with the Pentaho tools.
    From a very close perspective, I know that different industries, such as the leads generation industry, which operates with other sectors such as loans, medical insurance, and mortgage, can benefit significantly from using the Pentaho tools to perform data extraction and refine records.
    Other industries such as universities use the Pentaho tools for different kinds of investigations.
    Banking industries also use the Pentaho tools to perform internal data mining operations, which, as you can imagine having so much data is challenging.
    Perhaps if you are a single developer trying to extract data for some machine learning process, using the Pentaho tools could be a little too much, maybe overcomplicated when some spreadsheets or using R or Python could probably get the job done. Still, complex or straightforward data transformations could suffice for the job.
    Anonymous | TrustRadius Reviewer

    Pros

    New Relic

    • Monitor traffic rates and server usage on real time
    • Helps engineers to dive deep into an issue and guides them to the root cause
    • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
    • Near real time reporting
    • Links with deployment so easy to understand if an issue has occurred after a particular release
    Meraz Haque | TrustRadius Reviewer

    Pentaho

    • Integrate and synchronize with big data easily
    • Import data from any sources and different databases
    • Managing data in on-premise, hybrid and cloud environments.
    • Compatibility and flexibility of the platform with any type of scenario and any business or industry
    • Various tools in the software suite to transformation of data
    • Simple interface appearance and creative UI graphics
    Ali Kazempour | TrustRadius Reviewer

    Cons

    New Relic

    • It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
    • On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
    • I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
    • Sometimes it's tricky to determine which product to use to accomplish a task.
    Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

    Pentaho

    • I think the relative obscurity of the tool is a downside, not as many developers, consultants or peers you can tap into.
    • Lack of a solid user community held us back, looking at Power BI and Qlik, they have huge user communities that help each other out. Would have liked that here.
    • Smaller company means smaller sales force, and the lack of a local presence made it hard to only interact online with the account rep. Other companies have someone local who often stops by with pre-sales developers to just pitch in free of charge when they have time.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    New Relic

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    New Relic Editions & Modules

    Edition
    Standard$991
    ProContact sales team
    EnterpriseContact sales team
    Telemetry Data Platform0.253
    Incident Intelligence0.504
    Free (Forever)$05
    1. per month per full user (after first free full user - unlimited free basic users)
    2. none
    3. per month per extra GB data ingest (after first free 100GB per month)
    4. per month per event (after first 1000 free events per month)
    5. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Additional Pricing Details

    Pentaho

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Pentaho Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    New Relic

    New Relic 7.3
    Based on 10 answers
    I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
    Anonymous | TrustRadius Reviewer

    Pentaho

    Pentaho 8.8
    Based on 11 answers
    I will use Pentaho until I find a better tool with a better, easier to use report designer client. For now, Pentaho has been the most powerful reporting tool for our clients because of its ability to connect to Odoo, integrate in Odoo (reports are accessible in Odoo) and the flexibility in report design and parameter integration
    Adam O'Connor | TrustRadius Reviewer

    Usability

    New Relic

    New Relic 5.8
    Based on 5 answers
    As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
    Anonymous | TrustRadius Reviewer

    Pentaho

    Pentaho 8.8
    Based on 5 answers
    I would have liked some hands on help in trying to match what Customers were already used to. Plus having a team of Java/BI folks was difficult to assemble since what required to be done in an object oriented fashion could have easily been done via a SQL construct. This hash of technologies was difficult to manage.
    Deepak Paramanand | TrustRadius Reviewer

    Reliability and Availability

    New Relic

    New Relic 10.0
    Based on 2 answers
    we have never had any down time issues!!!
    Jayson E. Conry | TrustRadius Reviewer

    Pentaho

    No score
    No answers yet
    No answers on this topic

    Performance

    New Relic

    New Relic 8.0
    Based on 2 answers
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Jayson E. Conry | TrustRadius Reviewer

    Pentaho

    No score
    No answers yet
    No answers on this topic

    Support Rating

    New Relic

    New Relic 7.6
    Based on 7 answers
    There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
    Jayson E. Conry | TrustRadius Reviewer

    Pentaho

    Pentaho 8.8
    Based on 8 answers
    We are an Enterprise customer. They handle problems INSTANTLY when they are critical, including initiation an immediate WebEx screen share call when needed. Smaller/less-critical problems are handled within 1-2 days -- and NEVER fall off their radar, no matter how small.As needed, we can also leverage "professional services" from them -- much of which is included in our Enterprise contract. Finally, when a problem I have discovered turns out to be a bug..they create a JIRA for the fix, and make me a watcher. I love seeing notes come in showing me status updates of bugs filed because of something I found. They really are TOP-NOTCH.
    Sandro Frattura | TrustRadius Reviewer

    Online Training

    New Relic

    No score
    No answers yet
    No answers on this topic

    Pentaho

    Pentaho 9.5
    Based on 2 answers
    Course Taken: DI1000 Pentaho Data Integration FundamentalsSetup A week before your class started, the instructor will start sending out class material and lab setup instructions. This is helpful so that you understand how the environment is laid out and can start reviewing the content. Ultimately it saved about a 1/2 day trying to setup with 10 other people online which was great! The CourseThe 3-day course was laid out like many other technical classes with 15-30 minutes instruction and 15-60 minutes of lab exercises. The instructor was very knowledgeable with the functionality from version to version and answered questions as we went along. I was amazed at some of the functionality that was available that I was not using at the time and quickly implemented changes to many existing transformations and jobs. The novice users seemed to catch on quickly and more experienced users explained how some of the functionality was used in their home environments. Towards the end there was enough time so that we were able to ask very directed questions about our own environments. Overall, I really found the class to be informative and deliver enough information to be dangerous. My skills improved and I was able to design better and efficient transformations for the HIE. Course Description: https://training.pentaho.com/instructor-led-training/pentaho-data-integration-fundamentals-di1000
    Stephanie Dozier | TrustRadius Reviewer

    Implementation Rating

    New Relic

    New Relic 7.0
    Based on 9 answers
    The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
    Travis Crowder | TrustRadius Reviewer

    Pentaho

    Pentaho 5.0
    Based on 2 answers
    Get the right people in before starting implementation. Start small and build as you go approach is time consuming and involves lot of rework.Evangalize within the organization the capabilities and limitations equally so that correct delivery expectations are set.Set expectations with the Customer that the tool cannot replace proprietary software in terms of stability/usability and that timelines could change given the new ness of the product.
    Deepak Paramanand | TrustRadius Reviewer

    Alternatives Considered

    New Relic

    We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.
    Anonymous | TrustRadius Reviewer

    Pentaho

    Since the Pentaho platform offers a range of broad functionality across data preparation and advanced analytics, it also can be easily integrated to support many data sources and machine-learning frameworks. Based on that fact, we selected Pentaho to be used in our internal department. It also supports many of our BI use cases as required by company management or the business user. Last but not least, the Pentaho license is cheaper than their competitor.
    Ilham AB | TrustRadius Reviewer

    Scalability

    New Relic

    New Relic 8.0
    Based on 1 answer
    It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
    Jayson E. Conry | TrustRadius Reviewer

    Pentaho

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    New Relic

    • Gives us great visibility into what our services are doing at all times.
    • Alerts us quickly when there is a problem so we can address it with alacrity.
    • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
    Anonymous | TrustRadius Reviewer

    Pentaho

    • Pentaho has improved our overall business process.
    • Pentaho has helped the Managers and Directors to analyze the numbers going up and down from time to time.
    • We have a started a big project using Pentaho that is going to include all the business processes in the organization.
    Nikhil Karkare | TrustRadius Reviewer

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