New Relic vs Pentaho | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 156 reviews and ratings

Score 6.8 out of 10

Based on 114 reviews and ratings

Feature Rating Comparison

New Relic

Pentaho

Application monitoring

Database monitoring

Threshold alerts

Predictive capabilities

Application performance management console

Collaboration tools

Out-of-the box templates to monitor applications

Application dependency mapping and thresholding

Virtualization monitoring

Server availability and performance monitoring

Server usage monitoring and capacity forecasting

IT Asset Discovery

New Relic

Pentaho

Pixel Perfect reports

Customizable dashboards

Report Formatting Templates

New Relic

Pentaho

Drill-down analysis

Formatting capabilities

Integration with R or other statistical packages

Report sharing and collaboration

New Relic

Pentaho

Publish to Web

Publish to PDF

Report Versioning

Report Delivery Scheduling

Delivery to Remote Servers

New Relic

Pentaho

Pre-built visualization formats (heatmaps, scatter plots etc.)

Location Analytics / Geographic Visualization

Predictive Analytics

New Relic

Pentaho

Multi-User Support (named login)

Role-Based Security Model

Multiple Access Permission Levels (Create, Read, Delete)

Single Sign-On (SSO)

New Relic

Pentaho

Responsive Design for Web Access

Dedicated iOS Application

Dedicated Android Application

Dashboard / Report / Visualization Interactivity on Mobile

New Relic

Pentaho

REST API

Javascript API

iFrames

Java API

Themeable User Interface (UI)

Customizable Platform (Open Source)

Pros

New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.

Read full review

Head of Development Technologies

Top Floor TechnologiesInternet, 11-50 employees

View all 48 answers on this topic

Being able to use the OLAP Analyzer tool saved our organization a lot of time in not needing to develop an OLAP tool on our own.
The ability to customize the tool and integrate all the internationalization we required was pretty straightforward.

Read full review

Verified User

Manager in Product Management

Computer Software Company, 51-200 employees

View all 27 answers on this topic

Cons

Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.

Read full review

Verified User

Engineer in Information Technology

Hospital & Health Care Company, 10,001+ employees

View all 48 answers on this topic

At first, one needs to learn the basic concept of this software before going for the implementation. Once you are an expert on this then you will rock it.
Some of the basic features need to be enhanced such as sharing and collaboration capabilities
Needs to support automatically generated analytic visualizations or models

Read full review

Senior Solution Architect

Three.Telecommunications, 501-1000 employees

View all 27 answers on this topic

Likelihood to Renew

New Relic 8.0

Based on 9 answers

I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

Read full review

Verified User

Analyst in Information Technology

Information Technology and Services Company, 51-200 employees

View all 9 answers on this topic

Pentaho 8.8

Based on 11 answers

I will use Pentaho until I find a better tool with a better, easier to use report designer client. For now, Pentaho has been the most powerful reporting tool for our clients because of its ability to connect to Odoo, integrate in Odoo (reports are accessible in Odoo) and the flexibility in report design and parameter integration

Read full review

OpenERP Software Implementation Engineer

Ursa Information Systems IncorporatedInformation Technology and Services, 1-10 employees

View all 11 answers on this topic

Usability

New Relic 9.0

Based on 3 answers

New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.

Read full review

Verified User

Analyst in Information Technology

Information Technology and Services Company, 51-200 employees

View all 3 answers on this topic

Pentaho 5.0

Based on 1 answer

I would have liked some hands on help in trying to match what Customers were already used to. Plus having a team of Java/BI folks was difficult to assemble since what required to be done in an object oriented fashion could have easily been done via a SQL construct. This hash of technologies was difficult to manage.

Read full review

Deepak Paramanand

Technical Lead

Razorsight Software Pvt. Ltd.Information Technology and Services, 51-200 employees

View all 1 answers on this topic

Reliability and Availability

New Relic 10.0

Based on 1 answer

we have never had any down time issues!!!

Read full review

Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Performance

New Relic 8.0

Based on 1 answer

there are times where browser cache will cause issues that require you to clear your browser before continuing.

Read full review

Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

New Relic 8.0

Based on 3 answers

There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous

Read full review

Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

View all 3 answers on this topic

Pentaho 9.9

Based on 4 answers

We are an Enterprise customer. They handle problems INSTANTLY when they are critical, including initiation an immediate WebEx screen share call when needed. Smaller/less-critical problems are handled within 1-2 days -- and NEVER fall off their radar, no matter how small.As needed, we can also leverage "professional services" from them -- much of which is included in our Enterprise contract. Finally, when a problem I have discovered turns out to be a bug..they create a JIRA for the fix, and make me a watcher. I love seeing notes come in showing me status updates of bugs filed because of something I found. They really are TOP-NOTCH.

Read full review

Sandro Frattura

Database Manager

Online Buddies, Inc.Internet, 51-200 employees

View all 4 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Pentaho 9.5

Based on 2 answers

Course Taken: DI1000 Pentaho Data Integration FundamentalsSetup A week before your class started, the instructor will start sending out class material and lab setup instructions. This is helpful so that you understand how the environment is laid out and can start reviewing the content. Ultimately it saved about a 1/2 day trying to setup with 10 other people online which was great! The CourseThe 3-day course was laid out like many other technical classes with 15-30 minutes instruction and 15-60 minutes of lab exercises. The instructor was very knowledgeable with the functionality from version to version and answered questions as we went along. I was amazed at some of the functionality that was available that I was not using at the time and quickly implemented changes to many existing transformations and jobs. The novice users seemed to catch on quickly and more experienced users explained how some of the functionality was used in their home environments. Towards the end there was enough time so that we were able to ask very directed questions about our own environments. Overall, I really found the class to be informative and deliver enough information to be dangerous. My skills improved and I was able to design better and efficient transformations for the HIE. Course Description: https://training.pentaho.com/instructor-led-training/pentaho-data-integration-fundamentals-di1000

Read full review

Stephanie Dozier

Business Data Analyst

Centex Systems Support ServicesInformation Technology and Services, 51-200 employees

View all 2 answers on this topic

Implementation Rating

New Relic 8.5

Based on 4 answers

The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.

Read full review

Systems Engineer

Penton MediaInformation Services, 1001-5000 employees

View all 4 answers on this topic

Pentaho 5.0

Based on 2 answers

Get the right people in before starting implementation. Start small and build as you go approach is time consuming and involves lot of rework.Evangalize within the organization the capabilities and limitations equally so that correct delivery expectations are set.Set expectations with the Customer that the tool cannot replace proprietary software in terms of stability/usability and that timelines could change given the new ness of the product.

Read full review

Deepak Paramanand

Technical Lead

Razorsight Software Pvt. Ltd.Information Technology and Services, 51-200 employees

View all 2 answers on this topic

Alternatives Considered

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.

Read full review

Software Development Director

Fresh ConsultingInternet, 51-200 employees

View all 48 answers on this topic

I was not with the company when they selected Pentaho over any other tool. As per my experience, I would recommend Pentaho. One of the reasons are that it is open source. If you know JAVA, you can create your own plugins. I have found its customer support pretty good and quick. And the most important thing is the cost. If you are not using the DI server, you can just use the community edition and it should fulfil your purpose too.

Read full review

Business Intelligence Analyst/Developer

CD-adapcoComputer Software, 201-500 employees

View all 27 answers on this topic

Scalability

New Relic 8.0

Based on 1 answer

It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/

Read full review

Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

New Relic helps us detect defects before our customers do.
New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
New Relic helps us notify the appropriate people rapidly when there are problems.

Read full review

Verified User

Engineer in Engineering

Research Company, 11-50 employees

View all 48 answers on this topic

It's cheap. The version we have is free, so it has an immediate positive impact on ROI in that regard. However, a lot of our developers don't like it, which eats away our ability to be effective and productive.
It gets the job done. It may not be the most elegant tool, but for our purposes it works. There are probably better tools out there, and Pentaho has limited capabilities, but at the end of the day it works well enough.

Read full review

Verified User

Consultant in Information Technology

Computer Software Company, 201-500 employees

View all 27 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

New Relic

Pentaho

New Relic

Pentaho

New Relic

Pentaho

New Relic

Pentaho

New Relic

Pentaho

New Relic

Pentaho

New Relic

Pentaho

New Relic

Pentaho

New Relic

Pentaho

Add comparison