New Relic vs. Serverless360

Wanting to have a developer friendly application that is highly extensible to help monitor and ensure high application availability, I believe New Relic is the best in class. As teams grow and if you want all engineers to have access to New Relic the pricing can get very expensive and would require working with your account rep to try and get a contract in place that fits business needs.

Incentivized

Serverless 360 provides out and out visibility to our azure environment, maintains security compliance, and maximizes assets. It tracks industry-leading messages across integrations mitigating failures. It also has an intuitive dashboard that analyzes the performance of azure apps; helping us in management planning. serverless 360 is scalable and meets our demanding environmental requirements.

Incentivized

• gives us an monitoring of all our underlying servers and also we can configure some alerts upon them like CPU and memory alerts.
• Kubernetes cluster monitoring with new relic for EKS gives us and minute details of our cluster utilisation like node usage, pods memory request and limits
• Network traceability for each and every request with response time analysis is great we can trace which component is responsible for generating response delay
• log managements of the logs the infrastructure is generating we can view logs through there only

Incentivized

• It provides comprehensive visibility of azure apps and manages several azure services in a safe way.
• It identifies and solves incidents efficiently and also pinpoints the root cause.
• Keeps track of enterprise wide information across integrations.

Incentivized

• I would like to see sort of simulator inside the user interface, that way we can send requests directly from it to test some configuration instead of setting up a test environment in our end.
• It would be nice if the data ingestion can be filtered by APM's. That way we can know which application is ingested most data.
• It would be nice if we could ingest logs (apache, system logs, and other logs) and correlate them with the APM.

Incentivized

• It could have the option of clicking on the resource and taking you directly to the Azure portal.

Incentivized

The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.

Incentivized

As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

Incentivized

we have never had any down time issues!!!

Incentivized

there are times where browser cache will cause issues that require you to clear your browser before continuing.

Incentivized

There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous

Incentivized

It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.

• New Relic's APM is better than Datadog. Has better traces, and dashboards.
• The Apdex based alerts are accurate and work predictably even at a large scale.
• New Relic can become expensive as the volume of data ingested grows.
• Datadog has better dashboards and cross-service maps.

We selected New Relic because of better APM capabilities, and our teams ease of usage

Incentivized

It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/

Incentivized

• New Relic has assisted to identify and solve several production issues and outages within minutes instead of hours and days.
• New Relic monitoring helped in proactive monitoring and helped to achieve better uptime and customer experience.
• New Relic APM assisted the Technology team to debug the functional and performance issues faster and hence made their work more effective.

Incentivized

• Provides us with a full view of azure territory.
• It monitors and speedily fixes incidents in azure apps minimizing time spent on troubleshooting.
• We can synch two different environs with different authentication rules.

Incentivized