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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    New Relic

    Score8.1 out of 10
    N/ANew Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

    $0

    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Trellix Helix

    Score7.1 out of 10
    Enterprise companies (1,001+ employees)
    Trellix Helix (formerly FireEye Helix) is a SIEM solution providing a non-malware threat detection solution.

    $0

    Events per second

    Pricing
    New RelicTrellix Helix
    Editions & Modules
    Free (Forever)
    $0
    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Telemetry Data Platform
    $0.25
    per month per extra GB data ingest (after first free 100GB per month)
    Incident Intelligence
    $0.50
    per month per event (after first 1000 free events per month)
    Standard
    $99
    per month per full user (after first free full user - unlimited free basic users)
    Pro
    Contact sales team
    Enterprise
    Contact sales team
    Helix Console
    $0
    Events per second
    Helix Enterprise
    $0
    Events per second
    Offerings
    Pricing Offerings
    New RelicTrellix Helix
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    New RelicTrellix Helix
    Considered Both Products
    New Relic
    No answer on this topic
    Trellix (Musarubra US LLC)
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    71 Answers
    No answers on this topic
    Delivers good value for the price
    94%
    Delivers good value for the price
    64 Answers
    No answers on this topic
    Happy with the feature set
    97%
    Happy with the feature set
    76 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    55 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    68 Answers
    No answers on this topic
    Features
    New RelicTrellix Helix
    Security Information and Event Management (SIEM)
    Comparison of Security Information and Event Management (SIEM) features of New Relic and Trellix Helix
    Feature
    New Relic
    -
    Ratings
    Trellix Helix
    9.6
    3 Ratings
    19% above category average
    Centralized event and log data collection00 Ratings9.93 Ratings
    Correlation00 Ratings9.93 Ratings
    Event and log normalization/management00 Ratings9.03 Ratings
    Deployment flexibility00 Ratings9.73 Ratings
    Integration with Identity and Access Management Tools00 Ratings9.63 Ratings
    Custom dashboards and workspaces00 Ratings9.03 Ratings
    Host and network-based intrusion detection00 Ratings10.03 Ratings
    Best Alternatives
    New RelicTrellix Helix
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    Amazon CloudWatch
    Score7.8 out of 10
    No answers on this topic
    Medium-sized Companies
    LogicMonitor
    Score8.9 out of 10
    IBM Security QRadar SIEM
    Score8.9 out of 10
    Enterprises
    ManageEngine Site24x7
    Score10 out of 10
    SolarWinds Security Event Manager (SEM)
    Score8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    New RelicTrellix Helix
    Likelihood to Recommend
    7.3
    (148 ratings)
    9.8
    (3 ratings)
    Likelihood to Renew
    8.8
    (16 ratings)
    -
    (0 ratings)
    Usability
    6.7
    (14 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (7 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    8.0
    (9 ratings)
    -
    (0 ratings)
    Configurability
    7.3
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    9.8
    (3 ratings)
    Product Scalability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    New RelicTrellix Helix
    Likelihood to Recommend
    New Relic
    New Relic its an excellent tool for monitoring services used on the SAAS universe, like web servers, relational and nosql dbms, reverse proxies, text databases, etc. Its also a powerful tool to monitor resource usage on said servers. However, its not well fitted to monitor custom services - if you need to generate alerts based on logs or database information, for example
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    Great for organizations that are considering improving their operational security by utilizing their threats intelligence capabilities. It offers a great collection and analysis of security events and provides solutions to solve them. When considering a solution that is secure and can provide very extensive visualization of your environment for threats.
    Read full review
    Pros
    New Relic
    • It gives us insights of applications, infrastructure, clouds very well.
    • The alerting system in New Relic helps us to easily identify the root cause which reduces the MTTR.
    • It has new features related to AI which helps to troubleshoot any problem in a very short time it gives future predictions also.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • Single location for all security event management
    • Detect advanced threats
    • Provide audit artifacts to ensure compliance
    Incentivized
    Read full review
    Cons
    New Relic
    • And while powerful, building tailored dashboards with organ-specific metrics (such as energy load variance across regions) can be difficult to navigate. The UI isn't as drag-and-drop easy, and query-based widgets typically involve some trial and error for non-devs.
    • Alerts may be hypersensitive or over general. I We often get a spam of non-critical alerts while doing load testing, all overhauling to me alone and making it difficult to identify actual issues especially in energy systems where spikes are very common.
    • With our expanding fleet of Iot devices, the per-host pricing model is becoming expensive, quickly. More detailed billing based on microservices, or that works at sensor level, would make it more adaptable for energy platforms.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • Additional integration points (API cloud integrations).
    Incentivized
    Read full review
    Likelihood to Renew
    New Relic
    The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Usability
    New Relic
    I have given this much rating as I am used New Relic in different sectors and for different use cases like its K8s monitoring, infra monitoring, full stack monitoring as compare to other tools New Relic gives data in a formatted and connected way, and also it is giving us value for money. It also launches new features day by day which helps users to track the issue very quickly. It also supports OTel integrations which is the latest trend of observability tools. thats why I had given this much rating to New Relic.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Reliability and Availability
    New Relic
    Never observed an outage
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Performance
    New Relic
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Support Rating
    New Relic
    The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    We've been fairly happy with FireEye Helix support overall. Most issues are resolved the same day the case is opened.
    Incentivized
    Read full review
    Implementation Rating
    New Relic
    It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Alternatives Considered
    New Relic
    Data Dog has solutions that look more attractive, but not at their price point. We have also tried to build a solution straight from the Cloud, where our business is built, but some things are too hard to replicate. This shows that New Relic is useful and helps our efficiency.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    It offers extensive visibility thus easy detection of threats and easy mitigation practices. Utilization of its threats intelligence capabilities thus early detection of incidents and maximization of security investments. Offers great integration of cloud resources with existing security tools thus ensuring seamless performance and all-time security for the organizational resources.
    Read full review
    Scalability
    New Relic
    Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Return on Investment
    New Relic
    • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
    • We were able to identify our slowest database queries and optimize them for quicker response times.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • Optimization of your security investments.
    • Operations are seamless and better with easy integrations that enhance performance.
    • Efficiency in running of incidences with enhanced case management for all its alerts.
    Read full review
    ScreenShots

    Trellix Helix Screenshots

    Screenshot of Helix Cloud IntegrationsScreenshot of Helix Asset Alert Correlation