What users are saying about
8 Ratings
8 Ratings
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Score 7.6 out of 100
36 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Nexthink

Nexthink is very well suited to support your ITSM solutions, assist in root cause analysis, project investigations/planning, device tagging, inventory and compliance management, proactive remediation, etc. In those regards it really is lightning in a bottle.While Nexthink can certainly act as a CMDB, I would not use it as such - it can support a repository but should not be the repository. It goes way beyond an APM, so if you're just looking for an APM, Nexthink does do that, but it does a lot more too.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

If you are looking to take your page speed optimization to the next level, Pingdom is a great tool. It is very valuable at helping to identify issues, benchmark your pefromance and check to see the results of your optimization efforts. If you aren't using other uptime alert and server monitoring tools, those features will be very beneficial
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Nexthink
SolarWinds Pingdom
8.1
Remote monitoring
Nexthink
SolarWinds Pingdom
9.1
Network device monitoring
Nexthink
SolarWinds Pingdom
8.1
Multiple Server Monitoring
Nexthink
SolarWinds Pingdom
6.8
Multi-device monitoring
Nexthink
SolarWinds Pingdom
7.2
Automated alerts and notifications
Nexthink
SolarWinds Pingdom
9.1

Management Tasks

Nexthink
SolarWinds Pingdom
7.8
Patch Management
Nexthink
SolarWinds Pingdom
7.3
Service configuration management
Nexthink
SolarWinds Pingdom
8.0
Software and hardware inventory
Nexthink
SolarWinds Pingdom
8.0
Policy-based automation
Nexthink
SolarWinds Pingdom
7.9

Reporting

Nexthink
SolarWinds Pingdom
7.8
Performance data reports
Nexthink
SolarWinds Pingdom
7.8
Customizable reporting
Nexthink
SolarWinds Pingdom
7.3
Data visualization
Nexthink
SolarWinds Pingdom
8.4
Risk analysis
Nexthink
SolarWinds Pingdom
7.8

Security

Nexthink
SolarWinds Pingdom
7.2
Data backup and recovery
Nexthink
SolarWinds Pingdom
7.3
Antivirus and malware management
Nexthink
SolarWinds Pingdom
6.0
Adinistraor access control
Nexthink
SolarWinds Pingdom
8.2

Pros

Nexthink

  • Ease of data gathering
  • Consolidation of multiple data points into one (previously, you'd have to request one thing from SCCM, one thing from JAMF, maybe something else from your Domain Controllers)
  • Support. Nexthink has always provided great levels of support when needed.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

  • Monitoring as many websites as we can throw at it.
  • Customer Service has been extremely great with quick responses and resolution.
  • The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.
John Birks | TrustRadius Reviewer

Cons

Nexthink

  • The Finder is great but to utilize the product effectively it takes some getting used to. Very 'right click' heavy.
  • Learning curve. Nexthink is very boolean based in their investigations (not a knock, most products are), but since they can track things at such a siloed level it's important to know specifically how they are classifying their objects (ex, a package vs. an application vs. an .exe vs. a binary) so you can understand what findings you're getting.
  • Parity on Mac and Linux products. This is improving though.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

  • An easy way to update a mass group of alerts instead of one-by-one edits
  • Our less IT-oriented teams sometimes have a hard time understanding what the alerts mean, but that is a user education issue we should probably address ourselves to better explain purposes of alerts.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nexthink

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 10.0
Based on 4 answers
Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
Ted White | TrustRadius Reviewer

Usability

Nexthink

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 9.4
Based on 5 answers
When sifting through various website speed testing sites, this one is very easy to use. Very visual to share with others without them getting overwhelmed, it shows the main points to focus on, time delays at the exact location of load on the website. To help show someone how a site is performing this is hands down one of the easiest to use and share.
Sanjit Mandal | TrustRadius Reviewer

Performance

Nexthink

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 6.0
Based on 1 answer
Interface is unnecessarily complicated and frequently responds slowly.
Ted White | TrustRadius Reviewer

Support Rating

Nexthink

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 7.8
Based on 11 answers
We have very rarely needed to contact support and the product is well-documented. There are a number of helpful articles and FAQs that will solve your issues right away. Support is timely and reasonable. The product has been easy to use and has required very little in the way of support.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Nexthink

Nexthink is more than an APM, and can easily provide (to support) CMDB processes a la Servicenow Discovery, so we decided to go with them.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

I wasn't part of the selection process but I can say that the user-friendliness for a slightly technical person and the level of detail and reporting makes it better than the other ones I've worked with. I've heard of better ones in the market like Pingometer and up-down, but I haven't used them.
Anonymous | TrustRadius Reviewer

Return on Investment

Nexthink

  • Nexthink has been invaluable at quickly finding application roll-outs that could negatively affect our environment, in most cases before users even report them.
  • Nexthink has helped us consolidate and gain visibility in our environment, further standardizing naming conventions, hierarchies, etc.
  • Nexthink has integrated with our ITSM solutions, and is easy to use such that technicians no longer feel the need to request data from Engineers, they can just directly get it from Nexthink.
  • There is a learning curve, so for good ROI you're going to need to invest the people and training hours to use Nexthink to it's fullest effectiveness. Note, that even a cursory use though would reveal a lot about your environment that will keep you busy.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

  • Seeing a site go down in real time allows us to take action immediately. Site downtime in a 100% online marketing world can result to millions lost. This has helped as avoid all of that.
  • Website uptime is 100% essential in our industry and we've been able to fix all downtime issues immediately as soon as Pingdom notifies us.
John Birks | TrustRadius Reviewer

Screenshots

Pricing Details

Nexthink

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SolarWinds Pingdom

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Nexthink
9.0
SolarWinds Pingdom
8.9

Likelihood to Renew

Nexthink
SolarWinds Pingdom
10.0

Usability

Nexthink
SolarWinds Pingdom
9.4

Performance

Nexthink
SolarWinds Pingdom
6.0

Support Rating

Nexthink
SolarWinds Pingdom
7.8

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