What users are saying about
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Top Rated
26 Ratings
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Top Rated
69 Ratings

Nexthink

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Top Rated
26 Ratings
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Score 9.2 out of 100

SolarWinds Pingdom

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Top Rated
69 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • Nexthink and SolarWinds Pingdom are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.1

Nexthink

91%
12 Ratings
9.1

SolarWinds Pingdom

91%
39 Ratings

Likelihood to Renew

Nexthink

N/A
0 Ratings
10.0

SolarWinds Pingdom

100%
4 Ratings

Usability

Nexthink

N/A
0 Ratings
10.0

SolarWinds Pingdom

100%
7 Ratings

Performance

Nexthink

N/A
0 Ratings
6.0

SolarWinds Pingdom

60%
2 Ratings

Support Rating

Nexthink

N/A
0 Ratings
8.0

SolarWinds Pingdom

80%
37 Ratings

Likelihood to Recommend

Nexthink

I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.
Henry Jennings | TrustRadius Reviewer

SolarWinds Pingdom

I've found Pingdom to be the best solution for relatively simple uptime checks when you need a reliable way to run those checks and alert on failures. I haven't used their transaction monitoring or Real User Monitoring features but it may be great at those too.
Ryan Park | TrustRadius Reviewer

Pros

Nexthink

  • It allows for an IT department to be proactive with finding/solving issues before they happen
  • It allows for a company to have a great tool for engaging with end users using campaigns/surveys
  • It shows the full overall picture of a device/network connections when troubleshooting user issues.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

  • Monitoring as many websites as we can throw at it.
  • Customer Service has been extremely great with quick responses and resolution.
  • The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.
John Birks | TrustRadius Reviewer

Cons

Nexthink

  • The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.)
  • Some useful features are only available to cloud customers.
  • Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing.
Andy McDougall | TrustRadius Reviewer

SolarWinds Pingdom

  • sometimes sends false alerts
  • there should be some threshold value for when an application is not reachable, it should alert after 30 seconds and keep sending hello packets for those 30 seconds and if still there is no response, then it should send the alert.
  • too many unwanted metrics.
Fazal Azeem | TrustRadius Reviewer

Pricing Details

Nexthink

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

Nexthink Editions & Modules

Additional Pricing Details

SolarWinds Pingdom

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$14.95 per month

SolarWinds Pingdom Editions & Modules

Edition
Synthetic Monitoring$101
Real User Monitoring$101
EnterpriseCustom Pricing
  1. per month
  2. none
Additional Pricing Details

Likelihood to Renew

Nexthink

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 10.0
Based on 4 answers
Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
Ted White | TrustRadius Reviewer

Usability

Nexthink

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 10.0
Based on 7 answers
Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.
Anonymous | TrustRadius Reviewer

Performance

Nexthink

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 6.0
Based on 2 answers
Interface is unnecessarily complicated and frequently responds slowly.
Ted White | TrustRadius Reviewer

Support Rating

Nexthink

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 8.0
Based on 37 answers
Customer service from Solarwinds has always been stellar. We've never gone unnoticed, even though we're currently within their tail segment. They're a great partner to us and indeed an important one. When we've had to submit a ticket, we've always received a response within 24 hours. I'd highly recommend SolarWinds to any organization with a server network
Anonymous | TrustRadius Reviewer

Alternatives Considered

Nexthink

Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.
David Paul | TrustRadius Reviewer

SolarWinds Pingdom

Some of the products mentioned here are much more "holistic solutions" for monitoring, analyzing, logging, alerting, etc., but for the use case, we use SolarWinds Pingdom. I think that SolorWinds Pingdom is much simpler and friendlier for configuring and maintaining. We selected SolarWinds Pingdom for this case due to our previous acquaintance which left a good impression on us.
Yaniv Vararu | TrustRadius Reviewer

Return on Investment

Nexthink

  • SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month
  • Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

  • Makes sure people trying out Quepid.com don't experience broken onboarding experiences.
  • Confidence that when I bring up a demo for a customer, it is up and responding!
  • Keeps my cloud-deployed services "warm" by hitting them every minute, so when I go to hit them, they are up and running.
  • Confidence in your infrastructure.
Eric Pugh | TrustRadius Reviewer

Screenshots

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