Nexthink vs SolarWinds Pingdom

Likelihood to Recommend

I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.

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Henry Jennings

Principal Engineer - Global Desktop Infrastructure Services

Sony Pictures EntertainmentEntertainment, 10,001+ employees

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I've found Pingdom to be the best solution for relatively simple uptime checks when you need a reliable way to run those checks and alert on failures. I haven't used their transaction monitoring or Real User Monitoring features but it may be great at those too.

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Ryan Park

Software Engineer

ConfidentialInternet, 11-50 employees

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Pros

It allows for an IT department to be proactive with finding/solving issues before they happen
It allows for a company to have a great tool for engaging with end users using campaigns/surveys
It shows the full overall picture of a device/network connections when troubleshooting user issues.

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Verified User

Professional in Information Technology

Civil Engineering Company, 5001-10,000 employees

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Monitoring as many websites as we can throw at it.
Customer Service has been extremely great with quick responses and resolution.
The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.

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John Birks

Owner

All Out AdsMarketing & Advertising, 11-50 employees

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Cons

The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.)
Some useful features are only available to cloud customers.
Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing.

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Andy McDougall

Customer Experience Analytics

DeloitteInformation Technology & Services, 10,001+ employees

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sometimes sends false alerts
there should be some threshold value for when an application is not reachable, it should alert after 30 seconds and keep sending hello packets for those 30 seconds and if still there is no response, then it should send the alert.
too many unwanted metrics.

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Fazal Azeem

Implementation & Support Specialist

360factors, Inc.Information Technology & Services, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

Starting Price

—

Nexthink Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$14.95 per month

SolarWinds Pingdom Editions & Modules

Edition

Synthetic Monitoring	$10¹
Real User Monitoring	$10¹
Enterprise	Custom Pricing

per month
none

Additional Pricing Details

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

SolarWinds Pingdom 10.0

Based on 4 answers

Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.

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Ted White

Sr. Mgr., Information Systems Production Operations

hawkeye Channel by VistexComputer Software, 501-1000 employees

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Usability

No score

No answers yet

No answers on this topic

SolarWinds Pingdom 10.0

Based on 7 answers

Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.

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Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

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Performance

No score

No answers yet

No answers on this topic

SolarWinds Pingdom 6.0

Based on 2 answers

Interface is unnecessarily complicated and frequently responds slowly.

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Ted White

Sr. Mgr., Information Systems Production Operations

hawkeye Channel by VistexComputer Software, 501-1000 employees

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Support Rating

No score

No answers yet

No answers on this topic

SolarWinds Pingdom 8.0

Based on 37 answers

Customer service from Solarwinds has always been stellar. We've never gone unnoticed, even though we're currently within their tail segment. They're a great partner to us and indeed an important one. When we've had to submit a ticket, we've always received a response within 24 hours. I'd highly recommend SolarWinds to any organization with a server network

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Verified User

C-Level Executive in Corporate

Staffing & Recruiting Company, 11-50 employees

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Alternatives Considered

Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.

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David Paul

Director IT Service Delivery

TRC Companies, IncOil & Energy, 5001-10,000 employees

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Some of the products mentioned here are much more "holistic solutions" for monitoring, analyzing, logging, alerting, etc., but for the use case, we use SolarWinds Pingdom. I think that SolorWinds Pingdom is much simpler and friendlier for configuring and maintaining. We selected SolarWinds Pingdom for this case due to our previous acquaintance which left a good impression on us.

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Yaniv Vararu

Director, Quality & Processes

WochitComputer Software, 11-50 employees

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Return on Investment

SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month
Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable.

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Verified User

Manager in Information Technology

Accounting Company, 10,001+ employees

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Makes sure people trying out Quepid.com don't experience broken onboarding experiences.
Confidence that when I bring up a demo for a customer, it is up and responding!
Keeps my cloud-deployed services "warm" by hitting them every minute, so when I go to hit them, they are up and running.
Confidence in your infrastructure.

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Eric Pugh

CEO (Chief Executive Officer)

OpenSource ConnectionsInformation Technology & Services, 11-50 employees

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Nexthink

SolarWinds Pingdom

Nexthink

SolarWinds Pingdom

Nexthink

SolarWinds Pingdom

Nexthink

SolarWinds Pingdom

Nexthink

SolarWinds Pingdom

Nexthink

SolarWinds Pingdom

Likelihood to Recommend

Nexthink

SolarWinds Pingdom

Pros

Nexthink

SolarWinds Pingdom

Cons

Nexthink

SolarWinds Pingdom

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Nexthink Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

SolarWinds Pingdom Editions & Modules

Edition

Additional Pricing Details

Likelihood to Renew

Nexthink

SolarWinds Pingdom

Usability

Nexthink

SolarWinds Pingdom

Performance

Nexthink

SolarWinds Pingdom

Support Rating

Nexthink

SolarWinds Pingdom

Alternatives Considered

Nexthink

SolarWinds Pingdom

Return on Investment

Nexthink

SolarWinds Pingdom

Screenshots

Nexthink

SolarWinds Pingdom

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