Nextiva vs. Vertical Wave IP

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva
Score 9.1 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$25
per month per user
Vertical Wave IP
Score 9.2 out of 10
N/A
Wave IP from Vertical Communications in Santa Clara, California is a unified communications platform that combines voice, mobility and a variety of communications applications and services to connect customers and workforces. Core applications and features include a desktop management interface, call recording, visual voicemail, IVR based customer appointment reminders and customer surveys.N/A
Pricing
NextivaVertical Wave IP
Editions & Modules
Digital
$25
per month per user
Core
$30
per month per user
Engage
$50.00
per month per user
Power Suite
$75
per month per user
No answers on this topic
Offerings
Pricing Offerings
NextivaVertical Wave IP
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
NextivaVertical Wave IP
Features
NextivaVertical Wave IP
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Nextiva
9.2
215 Ratings
13% above category average
Vertical Wave IP
10.0
1 Ratings
19% above category average
Hosted PBX9.396 Ratings10.01 Ratings
Multi-level Interactive Voice Response (IVR)9.4116 Ratings10.01 Ratings
User templates8.8133 Ratings00 Ratings
Call reports9.3180 Ratings00 Ratings
Directory of employee names9.4176 Ratings10.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Nextiva
9.2
235 Ratings
9% above category average
Vertical Wave IP
10.0
1 Ratings
19% above category average
Answering rules9.4211 Ratings10.01 Ratings
Call recording9.1179 Ratings10.01 Ratings
Call park9.2167 Ratings10.01 Ratings
Call screening9.2171 Ratings10.01 Ratings
Message alerts9.2209 Ratings10.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Nextiva
8.8
160 Ratings
9% above category average
Vertical Wave IP
-
Ratings
Video conferencing8.778 Ratings00 Ratings
Audio conferencing9.2140 Ratings00 Ratings
Video screen sharing8.566 Ratings00 Ratings
Instant messaging8.7108 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Nextiva
8.8
201 Ratings
9% above category average
Vertical Wave IP
10.0
1 Ratings
18% above category average
Mobile app for iOS8.9172 Ratings10.01 Ratings
Mobile app for Android8.8140 Ratings10.01 Ratings
Best Alternatives
NextivaVertical Wave IP
Small Businesses
CloudTalk
CloudTalk
Score 8.3 out of 10
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.3 out of 10
Nextiva
Nextiva
Score 9.1 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NextivaVertical Wave IP
Likelihood to Recommend
9.3
(251 ratings)
10.0
(1 ratings)
Likelihood to Renew
9.3
(7 ratings)
-
(0 ratings)
Usability
9.2
(7 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(8 ratings)
-
(0 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.5
(4 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
NextivaVertical Wave IP
Likelihood to Recommend
Nextiva
We have had great service with Nextiva Business Phone Service and it is reliable and reasonably priced for the offered features. User Friendly and minimal issues. We are able to control most of the set up for new users and or new phones when needed. Only would like to see the app - Nextiva One be enhanced with more features than it currently has.
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Vertical Communications
The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
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Pros
Nextiva
  • Up-time, We've never had any sort of extended downtime because of Nextiva Business Phone Service, there services just work
  • Provisioning of supported devices is very easy to do and is almost automatic, this makes new device roll out especially smooth
  • The call flow functionality is especially smooth and intuitive to setup.
  • Their customer service is very effective and I've never waited more than 2 days for a solution, that's for more complicated issues too.
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Vertical Communications
  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
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Cons
Nextiva
  • The use of two apps when you're a supervisor. We have to use Unity and the Nextiva app instead of one app. It can be cumbersome.
  • Better integration with CRM's. We use Zendesk and it works ok as it does pull up customer records if we have their phone number on file. But it would be better if we could have more functionality from one place and have it write to the CRM directly.
  • Accept higher quality audio for greeting recordings. We had to trim the file size down several times losing a lot of audio quality in the process. Mono is fine since callers will only need to hear the one channel. But the Hz limit and file size limit were rough.
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Vertical Communications
  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
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Likelihood to Renew
Nextiva
Its user friendly, easy to use and has been very reliable. We have nothing but good things to say about our service with Nextiva Business Phone Service. When needed their support team has always resolved any and all issues one way or another. They have been helpful, knowledgeable and very friendly. The features vs the cost is wonderful compared to other service providers.
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Vertical Communications
No answers on this topic
Usability
Nextiva
Very easy to use, if you're unsure about a functionality they have user manuals you can download to use or their support team via chat or call is very helpful and quick at resolving any issues. They also help when it comes to setting up users and reporting. Phone system is easy to follow with labels and easy to read.
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Vertical Communications
No answers on this topic
Reliability and Availability
Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
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Vertical Communications
No answers on this topic
Performance
Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
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Vertical Communications
No answers on this topic
Support Rating
Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
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Vertical Communications
No answers on this topic
Online Training
Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
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Vertical Communications
No answers on this topic
Implementation Rating
Nextiva
No was done by Agency Owner and was done with the help of Nextiva Support and Sales team. Went very well and has been working great since then. Was originally only two phones and then we continue to add to that. We did not have any reported issues and was a great experience for our Agency and Small Business.
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Vertical Communications
No answers on this topic
Alternatives Considered
Nextiva
We switched for better uptime, ease of use, and better tech support and got all that from Nextiva. We were constantly losing connection with our previous provider, a package service for internet and phone. The web portal is much easier to use, and the call center offers many more features.
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Vertical Communications
No answers on this topic
Scalability
Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
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Vertical Communications
No answers on this topic
Return on Investment
Nextiva
  • ROI - we are saving money, a lot of money, and we have a MUCH better phone system
  • Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
  • Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.
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Vertical Communications
  • Good call tracking and automated systems allows for less staff and accurate metrics
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ScreenShots