What users are saying about

Nextiva Business Phone Service vs Vertical Wave IP

Nextiva Business Phone Service
29 Ratings
Vertical Wave IP
2 Ratings

Nextiva Business Phone Service

29 Ratings
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Score 7.5 out of 100

Based on 29 reviews and ratings

Vertical Wave IP

2 Ratings
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Score 9.2 out of 100

Based on 2 reviews and ratings

Feature Set Ratings

    Cloud PBX

    8.7

    Nextiva Business Phone Service

    87%

    Vertical Wave IP

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 5/5 features
    Nextiva Business Phone Service ranks higher in 5/5 features

    Hosted PBX

    8.9
    89%
    5 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    User templates

    8.2
    82%
    5 Ratings
    N/A
    0 Ratings

    Call reports

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Directory of employee names

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Call Management

    8.9

    Nextiva Business Phone Service

    89%

    Vertical Wave IP

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 5/5 features
    Nextiva Business Phone Service ranks higher in 5/5 features

    Answering rules

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    Call recording

    9.5
    95%
    6 Ratings
    N/A
    0 Ratings

    Call park

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Call screening

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Message alerts

    8.1
    81%
    7 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    7.7

    Nextiva Business Phone Service

    77%

    Vertical Wave IP

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 4/4 features
    Nextiva Business Phone Service ranks higher in 4/4 features

    Video conferencing

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.1
    81%
    6 Ratings
    N/A
    0 Ratings

    Video screen sharing

    7.1
    71%
    3 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.9
    89%
    3 Ratings
    N/A
    0 Ratings

    Mobile apps

    5.4

    Nextiva Business Phone Service

    54%

    Vertical Wave IP

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 2/2 features
    Nextiva Business Phone Service ranks higher in 2/2 features

    Mobile app for iOS

    6.9
    69%
    6 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    3.9
    39%
    4 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Vertical Wave IP is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Nextiva Business Phone Service

    90%
    8 Ratings
    10.0

    Vertical Wave IP

    100%
    1 Rating

    Likelihood to Renew

    6.0

    Nextiva Business Phone Service

    60%
    1 Rating

    Vertical Wave IP

    N/A
    0 Ratings

    Usability

    8.0

    Nextiva Business Phone Service

    80%
    1 Rating

    Vertical Wave IP

    N/A
    0 Ratings

    Support Rating

    8.7

    Nextiva Business Phone Service

    87%
    6 Ratings

    Vertical Wave IP

    N/A
    0 Ratings

    Likelihood to Recommend

    Nextiva Business Phone Service

    It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.

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    Scott Scanlon | TrustRadius Reviewer
    Scott Scanlon
    View all 8 answers on this topic

    Vertical Wave IP

    The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Pros

    Nextiva Business Phone Service

    • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
    • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
    • User-friendly application with availability indicator, call settings, and personal preferences.

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    Jose Luis Reyes Graterol | TrustRadius Reviewer
    Jose Luis Reyes Graterol
    View all 8 answers on this topic

    Vertical Wave IP

    • System uptime is tremendous, I almost forget it exists on my server rack.
    • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
    • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Cons

    Nextiva Business Phone Service

    • While phones are feature rich, they can still be confusing for some of our users.
    • Mobile app can be glitchy at times.
    • Would love to see more touch screen options.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 8 answers on this topic

    Vertical Wave IP

    • There are a few interfaces for working with the system and it can be daunting to learn
    • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Pricing Details

    Nextiva Business Phone Service

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $18.95 per month

    Nextiva Business Phone Service Editions & Modules

    Edition
    Essential$23.951
    Professional$27.951
    Enterprise$37.951
    Ultimate$67.951
    1. Per User Per Month
    Additional Pricing Details
    —

    Vertical Wave IP

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Vertical Wave IP Editions & Modules

    —
    Additional Pricing Details
    —

    Likelihood to Renew

    Nextiva Business Phone Service

    Nextiva Business Phone Service 6.0
    Based on 1 answer
    I no longer make this decision

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Vertical Wave IP

    No score
    No answers yet
    No answers on this topic

    Usability

    Nextiva Business Phone Service

    Nextiva Business Phone Service 8.0
    Based on 1 answer
    It is good for phone calls but it needs to include Bluetooth headsets.

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    Hunter Clayton | TrustRadius Reviewer
    Hunter Clayton
    View all 1 answers on this topic

    Vertical Wave IP

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Nextiva Business Phone Service

    Nextiva Business Phone Service 8.7
    Based on 6 answers
    I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.

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    Josh Musson | TrustRadius Reviewer
    Josh Musson
    View all 6 answers on this topic

    Vertical Wave IP

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Nextiva Business Phone Service

    The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users

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    JAMIE RISSKY | TrustRadius Reviewer
    JAMIE RISSKY
    View all 8 answers on this topic

    Vertical Wave IP

    No answers on this topic

    Return on Investment

    Nextiva Business Phone Service

    • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
    • We like that the fax number alerts us via email if we have a message.

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    Heather Neisen | TrustRadius Reviewer
    Heather Neisen
    View all 8 answers on this topic

    Vertical Wave IP

    • Good call tracking and automated systems allows for less staff and accurate metrics

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

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