Nextiva Business Phone Service vs. Vertical Wave IP

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva Business Phone Service
Score 9.1 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$18.95
per month
Vertical Wave IP
Score 9.2 out of 10
N/A
Wave IP from Vertical Communications in Santa Clara, California is a unified communications platform that combines voice, mobility and a variety of communications applications and services to connect customers and workforces. Core applications and features include a desktop management interface, call recording, visual voicemail, IVR based customer appointment reminders and customer surveys.N/A
Pricing
Nextiva Business Phone ServiceVertical Wave IP
Editions & Modules
Essential
$23.95
Per User Per Month
Professional
$27.95
Per User Per Month
Enterprise
$37.95
Per User Per Month
Ultimate
$67.95
Per User Per Month
No answers on this topic
Offerings
Pricing Offerings
Nextiva Business Phone ServiceVertical Wave IP
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Nextiva Business Phone ServiceVertical Wave IP
Top Pros
Top Cons
Features
Nextiva Business Phone ServiceVertical Wave IP
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Nextiva Business Phone Service
9.7
42 Ratings
17% above category average
Vertical Wave IP
10.0
1 Ratings
20% above category average
Hosted PBX9.823 Ratings10.01 Ratings
Multi-level Interactive Voice Response (IVR)9.624 Ratings10.01 Ratings
User templates9.727 Ratings00 Ratings
Call reports9.735 Ratings00 Ratings
Directory of employee names9.837 Ratings10.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Nextiva Business Phone Service
9.7
46 Ratings
15% above category average
Vertical Wave IP
10.0
1 Ratings
19% above category average
Answering rules9.744 Ratings10.01 Ratings
Call recording9.937 Ratings10.01 Ratings
Call park9.733 Ratings10.01 Ratings
Call screening9.531 Ratings10.01 Ratings
Message alerts9.742 Ratings10.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Nextiva Business Phone Service
9.6
36 Ratings
16% above category average
Vertical Wave IP
-
Ratings
Video conferencing9.615 Ratings00 Ratings
Audio conferencing9.831 Ratings00 Ratings
Video screen sharing9.313 Ratings00 Ratings
Instant messaging9.823 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Nextiva Business Phone Service
9.2
43 Ratings
10% above category average
Vertical Wave IP
10.0
1 Ratings
15% above category average
Mobile app for iOS9.136 Ratings10.01 Ratings
Mobile app for Android9.234 Ratings10.01 Ratings
Best Alternatives
Nextiva Business Phone ServiceVertical Wave IP
Small Businesses
OpenPhone
OpenPhone
Score 9.3 out of 10
Broadvoice
Broadvoice
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
Zoom Phone
Zoom Phone
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Nextiva Business Phone ServiceVertical Wave IP
Likelihood to Recommend
9.9
(50 ratings)
10.0
(1 ratings)
Likelihood to Renew
6.0
(1 ratings)
-
(0 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
8.7
(6 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Nextiva Business Phone ServiceVertical Wave IP
Likelihood to Recommend
Nextiva
I think Nextiva Business Phone Service is well suited in a call center or phone environment either large or small. In my experience, the Nextiva Business Phone Service functionality for a simple office with 3 phones is also extremely customizable depending on needs. For a large call center, Nextiva Business Phone Service's call center product also makes the management of CSRs and recognizing weak points using data very easy.
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Vertical Communications
The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
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Pros
Nextiva
  • phone administration is really easy with their web interface. Change names, phone numbers or extensions with just a few clicks.
  • Receive calls across multiple devices, with the ability to switch the device during a phone call to another device.
  • Nextiva support if you need them has responded to your issue within an hour via email or address it right away by calling support.
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Vertical Communications
  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
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Cons
Nextiva
  • Integration: Although they do integrate with Outlook and a few other third-party services, compared to some other VOIP vendors they don't integrate as deeply and their integrations are somewhat basic.
  • Update their documentation on the website: Although they have a lot of documentation, sometimes they still have older screen shots and could try and update some of that material.
  • Adding Contacts: The way you add contacts and request each other is kind of weird. You need to do this in order to see their status. You can see everyone in the global address book but without adding a person as a contact you cannot see if they are on a call or not. I think out of the box the address book (or at least the directory) should already be able to see the status and you should not have to request them as a contact.
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Vertical Communications
  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
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Likelihood to Renew
Nextiva
I no longer make this decision
Read full review
Vertical Communications
No answers on this topic
Usability
Nextiva
It is good for phone calls but it needs to include Bluetooth headsets.
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Vertical Communications
No answers on this topic
Support Rating
Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
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Vertical Communications
No answers on this topic
Alternatives Considered
Nextiva
Nextiva Business Phone Service continues to be our primary recommendation to customers, based solely on consistent user experience. Pricing does edge out some other providers, but we have found Nextiva Business Phone Service's customer service to be the main deciding factor. They are not the only system we recommend, but when giving a side-by-side comparison of multiple options, they are the one most often selected.
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Vertical Communications
No answers on this topic
Return on Investment
Nextiva
  • Missing less calls if something is wrong with the phone/internet
  • a negative was time learning the new phones for our user, the learning curve
  • its great to be able to go back and look at call logs to verify or find number if needed
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Vertical Communications
  • Good call tracking and automated systems allows for less staff and accurate metrics
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ScreenShots