Nextiva Business Phone Service vs Vertical Wave IP

Likelihood to Recommend

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.

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Scott Scanlon

IT Manager

Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees

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The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.

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Verified User

Administrator in Information Technology

Automotive Company, 51-200 employees

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Feature Rating Comparison

Nextiva Business Phone Service

Vertical Wave IP

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Nextiva Business Phone Service

Vertical Wave IP

Answering rules

Call recording

Call park

Call screening

Message alerts

Nextiva Business Phone Service

Vertical Wave IP

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Nextiva Business Phone Service

Vertical Wave IP

Mobile app for iOS

Mobile app for Android

Pros

Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
User-friendly application with availability indicator, call settings, and personal preferences.

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Jose Luis Reyes Graterol

Vice President,Latin America

LiveUBroadcast Media, 201-500 employees

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System uptime is tremendous, I almost forget it exists on my server rack.
Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.

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Verified User

Administrator in Information Technology

Automotive Company, 51-200 employees

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Cons

While phones are feature rich, they can still be confusing for some of our users.
Mobile app can be glitchy at times.
Would love to see more touch screen options.

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Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

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There are a few interfaces for working with the system and it can be daunting to learn
They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.

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Verified User

Administrator in Information Technology

Automotive Company, 51-200 employees

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Likelihood to Renew

Nextiva Business Phone Service 6.0

Based on 1 answer

I no longer make this decision

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Verified User

Administrative Assistant in Information Technology

Computer Hardware Company, 11-50 employees

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No score

No answers yet

No answers on this topic

Usability

Nextiva Business Phone Service 8.0

Based on 1 answer

It is good for phone calls but it needs to include Bluetooth headsets.

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Hunter Clayton

Sales & Marketing Representative

DigiPro MediaComputer Software, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

Nextiva Business Phone Service 8.7

Based on 6 answers

I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.

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Josh Musson

ISR

SetscheduleReal Estate, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.

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Heather Neisen

Director of Account Services

Enliven, LLCFood & Beverages, 1-10 employees

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No answers on this topic

Return on Investment

Reduced Cost: Licensing and model was much more simple than former vendor.
Reliable: Very few help desk calls or issues with the phone system. It just works.
User friendly back-end for admin users- very easy to manage. Easy to set up call groups, auto attendants and users or devices.

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Scott Scanlon

IT Manager

Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees

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Good call tracking and automated systems allows for less staff and accurate metrics

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Verified User

Administrator in Information Technology

Automotive Company, 51-200 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Nextiva Business Phone Service Editions & Modules

Edition

Essential	$23.95¹
Professional	$27.95¹
Enterprise	$37.95¹
Ultimate	$67.95¹

Per User Per Month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Vertical Wave IP Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Nextiva Business Phone Service

Vertical Wave IP

Nextiva Business Phone Service

Vertical Wave IP

Nextiva Business Phone Service

Vertical Wave IP

Nextiva Business Phone Service

Vertical Wave IP

Likelihood to Recommend