What users are saying about
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 29 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
Cloud PBX

8.7
Nextiva Business Phone Service
87%

Vertical Wave IP
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features
Hosted PBX

8.9
89%
5 Ratings

N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)

9.0
90%
5 Ratings

N/A
0 Ratings
User templates

8.2
82%
5 Ratings

N/A
0 Ratings
Call reports

8.6
86%
5 Ratings

N/A
0 Ratings
Directory of employee names

9.0
90%
6 Ratings

N/A
0 Ratings
Call Management

8.9
Nextiva Business Phone Service
89%

Vertical Wave IP
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features
Answering rules

9.0
90%
7 Ratings

N/A
0 Ratings
Call recording

9.5
95%
6 Ratings

N/A
0 Ratings
Call park

9.0
90%
5 Ratings

N/A
0 Ratings
Call screening

9.0
90%
6 Ratings

N/A
0 Ratings
Message alerts

8.1
81%
7 Ratings

N/A
0 Ratings
VoIP system collaboration

7.7
Nextiva Business Phone Service
77%

Vertical Wave IP
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 4/4 features
Nextiva Business Phone Service ranks higher in 4/4 features
Video conferencing

7.0
70%
3 Ratings

N/A
0 Ratings
Audio conferencing

8.1
81%
6 Ratings

N/A
0 Ratings
Video screen sharing

7.1
71%
3 Ratings

N/A
0 Ratings
Instant messaging

8.9
89%
3 Ratings

N/A
0 Ratings
Mobile apps

5.4
Nextiva Business Phone Service
54%

Vertical Wave IP
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 2/2 features
Nextiva Business Phone Service ranks higher in 2/2 features
Mobile app for iOS

6.9
69%
6 Ratings

N/A
0 Ratings
Mobile app for Android

3.9
39%
4 Ratings

N/A
0 Ratings
Attribute Ratings
- Vertical Wave IP is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.0
Nextiva Business Phone Service
90%
8 Ratings

10.0
Vertical Wave IP
100%
1 Rating
Likelihood to Renew

6.0
Nextiva Business Phone Service
60%
1 Rating

Vertical Wave IP
N/A
0 Ratings
Usability

8.0
Nextiva Business Phone Service
80%
1 Rating

Vertical Wave IP
N/A
0 Ratings
Support Rating

8.7
Nextiva Business Phone Service
87%
6 Ratings

Vertical Wave IP
N/A
0 Ratings
Likelihood to Recommend
Nextiva Business Phone Service
It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
IT Manager
Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees
Vertical Wave IP
The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.

Verified User
Administrator in Information Technology
Automotive Company, 51-200 employeesPros
Nextiva Business Phone Service
- Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
- Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
- User-friendly application with availability indicator, call settings, and personal preferences.
Vice President,Latin America
LiveUBroadcast Media, 201-500 employees
Vertical Wave IP
- System uptime is tremendous, I almost forget it exists on my server rack.
- Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
- Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.

Verified User
Administrator in Information Technology
Automotive Company, 51-200 employeesCons
Nextiva Business Phone Service
- While phones are feature rich, they can still be confusing for some of our users.
- Mobile app can be glitchy at times.
- Would love to see more touch screen options.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesVertical Wave IP
- There are a few interfaces for working with the system and it can be daunting to learn
- They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.

Verified User
Administrator in Information Technology
Automotive Company, 51-200 employeesPricing Details
Nextiva Business Phone Service
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$18.95 per month
Nextiva Business Phone Service Editions & Modules
Edition
Essential | $23.951 |
---|---|
Professional | $27.951 |
Enterprise | $37.951 |
Ultimate | $67.951 |
- Per User Per Month
Additional Pricing Details
—Vertical Wave IP
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Vertical Wave IP Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Nextiva Business Phone Service
Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision

Verified User
Administrative Assistant in Information Technology
Computer Hardware Company, 11-50 employeesVertical Wave IP
No score
No answers yet
No answers on this topic
Usability
Nextiva Business Phone Service
Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Sales & Marketing Representative
DigiPro MediaComputer Software, 11-50 employees
Vertical Wave IP
No score
No answers yet
No answers on this topic
Support Rating
Nextiva Business Phone Service
Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.


ISR
SetscheduleReal Estate, 51-200 employees
Vertical Wave IP
No score
No answers yet
No answers on this topic
Alternatives Considered
Nextiva Business Phone Service
The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
Director of Information Technology
KIVI BROS TRUCKINGTransportation/Trucking/Railroad, 201-500 employees
Vertical Wave IP
No answers on this topic
Return on Investment
Nextiva Business Phone Service
- We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
- We like that the fax number alerts us via email if we have a message.
Director of Account Services
Enliven, LLCFood & Beverages, 1-10 employees
Vertical Wave IP
- Good call tracking and automated systems allows for less staff and accurate metrics

Verified User
Administrator in Information Technology
Automotive Company, 51-200 employees