What users are saying about
16 Ratings
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Score 8.5 out of 100
2 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Nextiva Business Phone Service

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
Scott Scanlon | TrustRadius Reviewer

Vertical Wave IP

The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Nextiva Business Phone Service
8.2
Vertical Wave IP
Hosted PBX
Nextiva Business Phone Service
8.1
Vertical Wave IP
Multi-level Interactive Voice Response (IVR)
Nextiva Business Phone Service
8.8
Vertical Wave IP
User templates
Nextiva Business Phone Service
7.4
Vertical Wave IP
Call reports
Nextiva Business Phone Service
8.8
Vertical Wave IP
Directory of employee names
Nextiva Business Phone Service
7.7
Vertical Wave IP

Call Management

Nextiva Business Phone Service
8.2
Vertical Wave IP
Answering rules
Nextiva Business Phone Service
8.2
Vertical Wave IP
Call recording
Nextiva Business Phone Service
9.1
Vertical Wave IP
Call park
Nextiva Business Phone Service
7.9
Vertical Wave IP
Call screening
Nextiva Business Phone Service
8.2
Vertical Wave IP
Message alerts
Nextiva Business Phone Service
7.6
Vertical Wave IP

VoIP system collaboration

Nextiva Business Phone Service
7.5
Vertical Wave IP
Video conferencing
Nextiva Business Phone Service
7.1
Vertical Wave IP
Audio conferencing
Nextiva Business Phone Service
7.6
Vertical Wave IP
Video screen sharing
Nextiva Business Phone Service
7.6
Vertical Wave IP
Instant messaging
Nextiva Business Phone Service
7.6
Vertical Wave IP

Mobile apps

Nextiva Business Phone Service
7.4
Vertical Wave IP
Mobile app for iOS
Nextiva Business Phone Service
8.2
Vertical Wave IP
Mobile app for Android
Nextiva Business Phone Service
6.5
Vertical Wave IP

Pros

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Vertical Wave IP

  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
Anonymous | TrustRadius Reviewer

Cons

Nextiva Business Phone Service

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.
Anonymous | TrustRadius Reviewer

Vertical Wave IP

  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Vertical Wave IP

No score
No answers yet
No answers on this topic

Usability

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Vertical Wave IP

No score
No answers yet
No answers on this topic

Support Rating

Nextiva Business Phone Service

Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Vertical Wave IP

No score
No answers yet
No answers on this topic

Alternatives Considered

Nextiva Business Phone Service

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Vertical Wave IP

No answers on this topic

Return on Investment

Nextiva Business Phone Service

  • Reduced Cost: Licensing and model was much more simple than former vendor.
  • Reliable: Very few help desk calls or issues with the phone system. It just works.
  • User friendly back-end for admin users- very easy to manage. Easy to set up call groups, auto attendants and users or devices.
Scott Scanlon | TrustRadius Reviewer

Vertical Wave IP

  • Good call tracking and automated systems allows for less staff and accurate metrics
Anonymous | TrustRadius Reviewer

Pricing Details

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details

Vertical Wave IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vertical Wave IP Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nextiva Business Phone Service
8.6
Vertical Wave IP
10.0

Likelihood to Renew

Nextiva Business Phone Service
6.0
Vertical Wave IP

Usability

Nextiva Business Phone Service
8.0
Vertical Wave IP

Support Rating

Nextiva Business Phone Service
8.7
Vertical Wave IP

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