TrustRadius

NGNCloudComm vs. Streams.AI by PanTerra

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NGNCloudComm
Score 0.0 out of 10
N/A
NGNCloudComm is an omnichannel contact center software that offers a single system designed to include all the features, capabilities, and possibilities of an interwoven solution. It can natively handle inbound calls, outbound calls, email, text messaging, chat, social media communication, etc., and all inbound communication channels – calls, email, text messages, chat, social media, etc are managed with multi-tier routing options (skill, last agent handled, account ownership, language,…N/A
Streams.AI by PanTerra
Score 8.2 out of 10
Mid-Size Companies (51-1,000 employees)
PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed…
$17.95
per month per seat
Pricing
NGNCloudCommStreams.AI by PanTerra
Editions & Modules
No answers on this topic
Business Basic
$17.95
per month per seat
Business Plus
$24.95
per month per seat
Professional
$29.95
per month per seat
Call Center
$44.95
per month per seat
Offerings
Pricing Offerings
NGNCloudCommStreams.AI by PanTerra
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details—All plans are eligible for volume and term-based discounts.
More Pricing Information
Community Pulse
NGNCloudCommStreams.AI by PanTerra
Considered Both Products
NGNCloudComm

No answer on this topic

Streams.AI by PanTerra
Verified User
Anonymous
Chose Streams.AI by PanTerra
Their pricing is good.... Cheap means cheap service.
Chose Streams.AI by PanTerra
I compared between the vendors and found them affordable and reliable. Their onboarding process was rather lengthier but since then, we have hardly had issues.
CN
Chris Near
Technology Analyst
Chose Streams.AI by PanTerra
We've used Net2Phone and Segra prior to using PanTerra Networks. PanTerra Networks has been our best overall system. For Net2Phone, call quality was an issue at times and it was not easy to update the system for holidays at the time of use as well as limited data analytics. …
Verified User
Anonymous
Chose Streams.AI by PanTerra
I only used grasshopper with a smaller team so I’m not sure if it would scale. I did not select PanTerra Networks but have been using it for 4+ years. It does work, but I think it could be better.
Verified User
Anonymous
Chose Streams.AI by PanTerra
Teams was a nightmare to use. Did it once and will not go back.
RN
Ryan Norton
Sr. Director; Care Center
Chose Streams.AI by PanTerra
It is a simpler solution and a more cost-effective option but best suited for small teams who are comfortable with on-premise solutions. Call centers with large teams require a more elaborate set up in my opinion.
Verified User
Anonymous
Chose Streams.AI by PanTerra
The capabilities of Streams far exceeded either of the other products we have used in recent years.
Chose Streams.AI by PanTerra
First thing would be cost, Ring Central has a lot of bells and whistles which is nice, but we didn't use many of them so we were paying for things that were not needed for our business. Second would be the customer service and account management. I think they got too big too …
Chose Streams.AI by PanTerra
We previously used Verizon for our business phones. we then had to seek additional services for additional features we were looking for. The need to use multiple companies made billing and customer support exhausting and cumbersome. Since switching to PanTerra Networks our …
Verified User
Anonymous
Chose Streams.AI by PanTerra
PanTerra Networks is much less expensive than other solutions. Our small business does not need all the features that other products offer.
Verified User
Anonymous
Chose Streams.AI by PanTerra
Far superior did a lot of research and talking to everyone at the companies above and price and product so much better with PanTerra Networks
Andrew S. Cho | TrustRadius Reviewer
Andrew S. Cho
Managing Partner
Chose Streams.AI by PanTerra
Had several outages and price point per VOIP phone line was not competitive. Restricted use of proprietary phones was too limiting.
Brad Tucker | TrustRadius Reviewer
Brad Tucker
President
Chose Streams.AI by PanTerra
Everybody has phones. They all work. PanTerra Networks makes it easier to evaluate, implement and SUPPORT.
Chose Streams.AI by PanTerra
Streams is very easy to use , the interface with windows is taskless and the mobile app works just fine as well. Texting is easy, just type message and send, you can also share files via text through web or the app itself . Monitor the trainees calls to make sure they are doing …
Verified User
Anonymous
Chose Streams.AI by PanTerra
Customers like the local Support
Chose Streams.AI by PanTerra
PanTerra Networks is viewed as more competitive, and close enough to win. Those other companies do offer more integrations off the shelve, and do have a more user friendly portal. Panterra does give the client a more personalized experience when it comes to the presentation, …
MM
Mike McLean
President
Chose Streams.AI by PanTerra
PanTerra Networks is much more seamless and integrated than Adtran products. The vonage products are very similiar to the Panterra telephony products. Panterra has a much better call & contact center application and better unified communications. The pricing for Panterra is …
Verified User
Anonymous
Chose Streams.AI by PanTerra
We really had a lack of support from the sales department and the support system to the point that we felt the need to leave
Verified User
Anonymous
Chose Streams.AI by PanTerra
The customer support on PanTerra Streams is significantly better than Vonage. Also, the overall cost of PanTerra Streams was better, in our experience, than Vonage.
Features
NGNCloudCommStreams.AI by PanTerra
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
NGNCloudComm
-
Ratings
Streams.AI by PanTerra
9.1
Ratings
10% above category average
High quality audio00 Ratings9.10 Ratings
High quality video00 Ratings9.10 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
NGNCloudComm
-
Ratings
Streams.AI by PanTerra
7.7
Ratings
8% below category average
Desktop sharing00 Ratings7.70 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
NGNCloudComm
-
Ratings
Streams.AI by PanTerra
8.2
Ratings
2% below category average
Calendar integration00 Ratings8.20 Ratings
Meeting initiation00 Ratings8.20 Ratings
Record meetings / events00 Ratings8.20 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
NGNCloudComm
-
Ratings
Streams.AI by PanTerra
9.1
Ratings
17% above category average
User authentication00 Ratings9.10 Ratings
Participant roles & permissions00 Ratings9.10 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
NGNCloudComm
-
Ratings
Streams.AI by PanTerra
9.5
Ratings
12% above category average
Hosted PBX00 Ratings10.00 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.50 Ratings
Directory of employee names00 Ratings10.00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
NGNCloudComm
-
Ratings
Streams.AI by PanTerra
8.6
Ratings
1% above category average
Answering rules00 Ratings10.00 Ratings
Call recording00 Ratings10.00 Ratings
Call park00 Ratings10.00 Ratings
Call screening00 Ratings7.80 Ratings
Message alerts00 Ratings8.60 Ratings
Business SMS/External Messaging00 Ratings3.90 Ratings
Online Fax00 Ratings9.10 Ratings
Voicemail Transcription00 Ratings9.10 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
NGNCloudComm
-
Ratings
Streams.AI by PanTerra
8.6
Ratings
0% below category average
Mobile app for iOS00 Ratings10.00 Ratings
Mobile app for Android00 Ratings7.30 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
NGNCloudComm
-
Ratings
Streams.AI by PanTerra
8.5
Ratings
4% above category average
Centralized communications management00 Ratings8.60 Ratings
Team messaging00 Ratings7.30 Ratings
Team document sharing00 Ratings9.10 Ratings
Call and meeting analytics00 Ratings9.10 Ratings
Best Alternatives
NGNCloudCommStreams.AI by PanTerra
Small Businesses
CloudTalk
CloudTalk
Score 7.4 out of 10
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.1 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.4 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.4 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NGNCloudCommStreams.AI by PanTerra
Likelihood to Recommend
-
(0 ratings)
8.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.5
(0 ratings)
Usability
-
(0 ratings)
7.4
(0 ratings)
Availability
-
(0 ratings)
9.1
(0 ratings)
Performance
-
(0 ratings)
9.1
(0 ratings)
Support Rating
-
(0 ratings)
8.9
(0 ratings)
Online Training
-
(0 ratings)
9.1
(0 ratings)
Implementation Rating
-
(0 ratings)
8.4
(0 ratings)
Configurability
-
(0 ratings)
9.1
(0 ratings)
Product Scalability
-
(0 ratings)
9.1
(0 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(0 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(0 ratings)
User Testimonials
NGNCloudCommStreams.AI by PanTerra
Likelihood to Recommend
No answers on this topic
One of the main draws of PanTerra Networks Streams is the unlimited calling, which was very enticing. We chose the platform over other models (per-call for example) because they simplified billing. While the video conferencing and messaging feel bare-bones or underdeveloped in comparison to other players in the market, the fact that the messaging is seamlessly integrated into the PBX makes it easy to use. The call routing systems are especially robust, which in the collections world is very important to be able to segment calls to different users.
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • Attended or un-attended answering of incoming calls
  • Transfer calls to appropriate person
  • Integrates with cell phones for always available
  • Keeps a log of phone calls
  • Allows me to use messaging on my phone system and desktop
  • Allows me to manage user accounts
PR
Pete Reynen
General Manager
Read full review
Cons
No answers on this topic
  • Billing support is not easy to reach.
  • Being online and on app is a bit confusing. You have to set each to ring or not.
  • We would love if you could change the outbound caller ID faster than in settings. Like when you dial out.
TS
Read full review
Likelihood to Renew
No answers on this topic
In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing.
Herm Harrison | TrustRadius Reviewer
Herm Harrison
Vice President
Read full review
Usability
No answers on this topic
Streams.AI by PanTerra is a great reliable service and that's what I want it to be. It's accessible wherever I am or however I am working - which is perfect. I would rate Streams.AI by PanTerra more highly if it required less steps and operated more functions in the background. I don't need any extra windows to do anything if it's working in my phone or connected to my email. So fewer steps and faster usage would improve my rating.
Verified User
Anonymous
Read full review
Reliability and Availability
No answers on this topic
We have not experienced any outages or issues during business hours
Verified User
Anonymous
Read full review
Performance
No answers on this topic
Fantastic. Very happy!!! We love it and haven't had any issues.
Verified User
Anonymous
Read full review
Support Rating
No answers on this topic
The support team is fantastic, probably the best I have experienced with any company. If I have a question, I can quickly chat with support and they resolve the problem nearly immediately. I don't have to call a phone number and wait on the line for hours for a response. Overall, the support team is one of the main reasons we continue to utilize PanTerra Streams.
Verified User
Anonymous
Read full review
Online Training
No answers on this topic
Everything was fantastic. Training was sufficient and everything was easy to use. It was provided on our schedule and was very clear. I did the training myself. Training person was very knowledgeable. We are very happy. Only two users. very happy very happy very happy very happy very happy very happy
Verified User
Anonymous
Read full review
Implementation Rating
No answers on this topic
The implementation was fast. Things were explained quite well on the onboarding call. All that was left to do was to map the extensions(they did this for us) and port over the numbers. The porting process went pretty smoothly! No complaints at all.
Samer Samaan | TrustRadius Reviewer
Samer Samaan
Marketing Director
Read full review
Alternatives Considered
No answers on this topic
We've used Net2Phone and Segra prior to using PanTerra Networks. PanTerra Networks has been our best overall system. For Net2Phone, call quality was an issue at times and it was not easy to update the system for holidays at the time of use as well as limited data analytics. Segra had good call quality and ease of system but did not have good data analytics at the time of use. PanTerra Networks had all: Call quality, ease of customization and good data analytics.
CN
Chris Near
Technology Analyst
Read full review
Scalability
No answers on this topic
We only have three phones and two users
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • Very reliable. We make hundreds of calls outbound and there has never been a connectivity issue or otherwise
  • We decreased our monthly expense for reliable service by several hundred dollars
  • The onboarding support was the best we've ever experienced. They were on the phone while we hooked up every phone, tested, and got it all set up with ease.
  • Any changes needed after onboarding were difficult to accomplish without a call to customer service. Some of those calls to customer service made things more confusing
Verified User
Anonymous
Read full review
ScreenShots

Streams.AI by PanTerra Screenshots

Screenshot of some of the advanced collaboration features. Streams is an end-to-end cloud communications, collaboration, and file-sharing suite.Screenshot of the AppDesigner. PanTerra can set up the platform before deployment, but turnkey tools are also available to do more with its open API.Screenshot of the analytics and reporting dashboards. These offer access to customizable analytic performance data available for the life of an open account.Screenshot of PanTerra IP Phones, which feature safeguards like TLS, HTTPS certificates, call server redundancy, and SRTP for voice security. They also include mobile security options such as device lockout and admin tools for quick reassignment.