Riding the Current - A Review of Panterra Streams
February 20, 2023

Riding the Current - A Review of Panterra Streams

Samer Samaan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PanTerra Streams

The implementation was fast. Things were explained quite well on the onboarding call. All that was left to do was to map the extensions(they did this for us) and port over the numbers. The porting process went pretty smoothly! No complaints at all.
Panterra has been a game-changer for our company. We made the switch from a more expensive and unreliable provider, and it was one of the best decisions we've ever made. Jonathan Polanco from Panterra Streams was exceptional in helping us transition to their service. He secured us a much more affordable plan and was incredibly patient with us during the process, which involved some complicated internal approvals. We're absolutely thrilled with the service we receive from Panterra. It's important to note that Panterra's VOIP system is highly advanced, with an impressive range of features that may initially seem overwhelming. However, once you get the hang of it, it provides unprecedented flexibility for your phone systems. Onboarding was a breeze, thanks to Brian Meuse and the rest of the onboarding team who expertly guided us through the process. Panterra's software is continually updated, and their support is lightning-fast - we're never left waiting. We're overjoyed that we switched to Panterra, and we highly recommend them to companies of any size. We have no doubt that they'll soon be the leaders of this industry. Thank you, Panterra, for everything!
  • Support
  • Robust Features
  • Timely Setup
  • Call Reporting
  • Adding 'group voicemails' to the UI
  • Great return on investment
  • Decreased recurring expenses
  • More functionality
  • Improved reporting
  • Pretty reliable
They have by far the best support! I can dial 611 from any phone and someone is waiting right away to help. They have yet to not solve a problem quickly and efficiently. The person on the other end is polite, and extremely knowledgeable. Fantastic support compared to any company we've dealt with to date - just as promised!
It's absolutely improved our productivity. Their reporting made the biggest difference - Now we're able to see who's answering their phones or not, and which option our customers are selecting and what's happening after they are routed by our auto-attendant. Our customers are pleased as well with the improvements in our efficiency!

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

Panterra absolutely destroys the competition in price, support, features, and quality. I am so happy with this service - This should have been done a long time ago. It was like pulling teeth trying to get someone on the phone with our previous provider. We've had our employees report FOUR hour wait times trying to get someone on the phone to get an issue resolved.
Panterra makes most sense for medium to large companies with a high call volume. They would be most able to take advantage of all of the features. Also, any company with remote employees would do very well using Panterra as most of their services are cloud/app based! It may be less suitable for small companies with limited resources and a low call volume.