Nifty vs. SherpaDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nifty
Score 9.4 out of 10
N/A
Nifty consolidates projects, work, and communications in one place. Nifty simplifies and automates the tracking of project milestones, communications with teammates and clients, collaborative document creation, and more in a centralized workspace! Nifty enables organizational oversight across projects and teammates with project & team workload overviews. With communications, project management, and workflow collaboration centralized in one place, teams can consolidate their workday as well…N/A
SherpaDesk
Score 8.3 out of 10
Mid-Size Companies (51-1,000 employees)
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.
$0
per agent
Pricing
NiftySherpaDesk
Editions & Modules
No answers on this topic
1st Tech Free
$0
per agent
Adventure Package
$39
per agent
Offerings
Pricing Offerings
NiftySherpaDesk
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$89 simple flat-rate pricingNo setup fee
Additional Details
More Pricing Information
Features
NiftySherpaDesk
Project Management
Comparison of Project Management features of Product A and Product B
Nifty
9.6
3 Ratings
22% above category average
SherpaDesk
-
Ratings
Task Management9.03 Ratings00 Ratings
Resource Management9.53 Ratings00 Ratings
Gantt Charts10.03 Ratings00 Ratings
Scheduling10.03 Ratings00 Ratings
Workflow Automation9.53 Ratings00 Ratings
Team Collaboration10.03 Ratings00 Ratings
Support for Agile Methodology10.01 Ratings00 Ratings
Support for Waterfall Methodology10.03 Ratings00 Ratings
Document Management9.53 Ratings00 Ratings
Email integration10.02 Ratings00 Ratings
Mobile Access10.03 Ratings00 Ratings
Timesheet Tracking8.53 Ratings00 Ratings
Change request and Case Management9.03 Ratings00 Ratings
Budget and Expense Management10.02 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Nifty
9.3
2 Ratings
19% above category average
SherpaDesk
-
Ratings
Quotes/estimates8.72 Ratings00 Ratings
Project & financial reporting10.02 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Nifty
-
Ratings
SherpaDesk
8.5
3 Ratings
4% above category average
Organize and prioritize service tickets00 Ratings9.12 Ratings
Subscription-based notifications00 Ratings9.11 Ratings
ITSM collaboration and documentation00 Ratings6.82 Ratings
Ticket creation and submission00 Ratings8.93 Ratings
Ticket response00 Ratings8.93 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Nifty
-
Ratings
SherpaDesk
7.3
1 Ratings
9% below category average
External knowledge base00 Ratings5.51 Ratings
Internal knowledge base00 Ratings9.11 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Nifty
-
Ratings
SherpaDesk
9.1
2 Ratings
12% above category average
Customer portal00 Ratings9.12 Ratings
Email support00 Ratings9.12 Ratings
Help Desk CRM integration00 Ratings9.11 Ratings
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NiftySherpaDesk
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User Ratings
NiftySherpaDesk
Likelihood to Recommend
8.9
(3 ratings)
8.0
(3 ratings)
User Testimonials
NiftySherpaDesk
Likelihood to Recommend
Nifty
I've found myself recommending Nifty to other business owners as well as for personal use. I've personally found it to be invaluable when it comes to:
  • Daily / Weekly / Monthly / Quarterly recurring tasks
  • Creating templates for company processes such as new product creation, marketing strategy, on-boarding, quarterly goals, content management
  • Having forms zapped into a new task from multiple locations ensuring they're never overlooked
  • Having clear milestones and timelines for projects
  • Communicating on projects, tasks, and just in general
  • Assigning different components of projects to different people
  • Creating prior requirements that must be completed before completing the task
Read full review
SherpaDesk
[It's] well suited for cloud support applications as there's no installation or maintenance required.
Read full review
Pros
Nifty
  • An overview of project timelines and milestones.
  • One-on-one or group conversations.
  • Tracking the status of projects and tasks.
Read full review
SherpaDesk
  • Ticketing is very fast & easy
  • Tracking time is fast
Read full review
Cons
Nifty
  • Time Expense could be improved since we cannot edit the previous/past time logs entered.
  • Lacks expense management and Purchase order management functionality
  • Newest product updates are not always stable and I had to reach Nifty's support team a couple of times in the past to fix the issues with new updates e.g. our document management and meeting integrations had to be re-authorized
Read full review
SherpaDesk
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
Read full review
Alternatives Considered
Nifty
There's no comparison. Nifty does what all of these do all in one place (with the exception of Slack's community aspect with hashtagging - not sure if Nifty can do this, never tried) Nifty even has the ability to import directly from many other platforms - I've personally imported projects from Trello and Asana, saving tons of time in migration.
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SherpaDesk
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
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Return on Investment
Nifty
  • Consistent communications.
  • Staying on project schedule.
  • Aligned projects with business strategies.
Read full review
SherpaDesk
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Read full review
ScreenShots

Nifty Screenshots

Screenshot of Project DiscussionsScreenshot of Project MilestonesScreenshot of Project Overview

SherpaDesk Screenshots

Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely