What users are saying about
4 Ratings
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Score 7.2 out of 100
90 Ratings
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Score 9 out of 100

Feature Set Ratings

  • Zoho Assist ranks higher in 1 feature set: Remote Administration

Remote Administration

8.0

NoMachine Enterprise Desktop

80%
8.9

Zoho Assist

89%
Zoho Assist ranks higher in 12/14 features

Screen sharing

8.0
80%
1 Rating
9.8
98%
10 Ratings

Over-the-Internet remote session

8.0
80%
1 Rating
9.6
96%
11 Ratings

Remote management of servers & workstations

8.0
80%
1 Rating
9.3
93%
7 Ratings

Remote Active Directory® management

8.0
80%
1 Rating
4.5
45%
3 Ratings

Monitoring and Alerts

8.0
80%
1 Rating
7.1
71%
4 Ratings

Multi-platform remote control

8.0
80%
1 Rating
9.0
90%
6 Ratings

File transfer

N/A
0 Ratings
9.5
95%
10 Ratings

Instant message

N/A
0 Ratings
9.8
98%
11 Ratings

Secure remote access with Smart Card authentication

N/A
0 Ratings
10.0
100%
2 Ratings

Access to sleeping/powered-off computers

N/A
0 Ratings
6.9
69%
9 Ratings

Initiate remote control from mobile

N/A
0 Ratings
10.0
100%
6 Ratings

Centralized management dashboard

N/A
0 Ratings
9.3
93%
8 Ratings

Session record

N/A
0 Ratings
9.6
96%
6 Ratings

Annotations

N/A
0 Ratings
9.9
99%
6 Ratings

Attribute Ratings

  • Zoho Assist is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.0

NoMachine Enterprise Desktop

80%
1 Rating
9.1

Zoho Assist

91%
11 Ratings

Usability

NoMachine Enterprise Desktop

N/A
0 Ratings
8.8

Zoho Assist

88%
2 Ratings

Support Rating

5.0

NoMachine Enterprise Desktop

50%
1 Rating
9.0

Zoho Assist

90%
7 Ratings

Likelihood to Recommend

NoMachine Enterprise Desktop

If you just want to connect to the server and do work (like Linux server-workstation type), NoMachine Enterprise Desktop is great, except for the keyboard mapping issue, which you have to correct in a setup of the remote server (almost) every time you log on. The graphics are smooth and fast. Overall response speed is very good, too. I like it.
Takao Sakaguchi | TrustRadius Reviewer

Zoho Assist

Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
Anonymous | TrustRadius Reviewer

Pros

NoMachine Enterprise Desktop

  • Secure connection
  • Fast response over internet
  • Really look like you are sitting in front of the machine you are connecting.
Takao Sakaguchi | TrustRadius Reviewer

Zoho Assist

  • Zoho Assist has the diagnostic support remotely handled.
  • Surveys are easily done with Zoho Assist.
  • Functioning in all systems and devices.
  • Recording of remote sessions.
Johnston Mukwi | TrustRadius Reviewer

Cons

NoMachine Enterprise Desktop

  • Keyboard mapping between client and host is often screwed up.
  • Cut and paste between client and host is not convenient
  • Would be nice if there was a function of simple file transfer between client and host
Takao Sakaguchi | TrustRadius Reviewer

Zoho Assist

  • Wake on LAN is very unreliable.
  • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
  • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
  • File transfer clunky, slow and inconsistent.
  • Clients often show offline when actually available and online.
  • Copy/paste inconsistent (clipboard).
  • Initially slow to connect to clients.
Anonymous | TrustRadius Reviewer

Pricing Details

NoMachine Enterprise Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

NoMachine Enterprise Desktop Editions & Modules

Additional Pricing Details

Zoho Assist

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

$12 per technician/per month

Zoho Assist Editions & Modules

Edition
Remote Support - Standard$121
Remote Support - Professional$181
Remote Support - Enterprise$281
Unattended Access - Standard$122
Unattended Access - Professional$182
  1. per technician/per month
  2. 25 unattended computers/per month
Additional Pricing Details

Usability

NoMachine Enterprise Desktop

No score
No answers yet
No answers on this topic

Zoho Assist

Zoho Assist 8.8
Based on 2 answers
Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
Logan Baker | TrustRadius Reviewer

Support Rating

NoMachine Enterprise Desktop

NoMachine Enterprise Desktop 5.0
Based on 1 answer
I haven't consulted with customer support, so I don't have an opinion. However, from the usefulness of the product, I think the support is also good
Takao Sakaguchi | TrustRadius Reviewer

Zoho Assist

Zoho Assist 9.0
Based on 7 answers
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Camila Yamamoto | TrustRadius Reviewer

Alternatives Considered

NoMachine Enterprise Desktop

Again, the NoMachine is a real virtual terminal, and you don't need to install another Linux on your machine to fully exploit the X-terminal function. This makes the disk and memory usage of the client minimum. No issue on the screen. It is really good.
Takao Sakaguchi | TrustRadius Reviewer

Zoho Assist

Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
Betty Bunny | TrustRadius Reviewer

Return on Investment

NoMachine Enterprise Desktop

  • It makes the access to server much easier and convenient
  • Connection is very stable, which makes works very efficient
  • I don't need to reboot my Windows PC to switch to Linux in order to fully exploit the working environment of the server.
  • No negative impact
Takao Sakaguchi | TrustRadius Reviewer

Zoho Assist

  • It's the most cost-effective service I've found with device control features, saving money.
  • It's reliable whenever we need it.
  • Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.
Lark Ismail | TrustRadius Reviewer

Screenshots

NoMachine Enterprise Desktop

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