What users are saying about
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.2 out of 100
Based on 4 reviews and ratings
90 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 90 reviews and ratings
Feature Set Ratings
- Zoho Assist ranks higher in 1 feature set: Remote Administration
Remote Administration
8.0
NoMachine Enterprise Desktop
80%

8.9
Zoho Assist
89%
Zoho Assist ranks higher in 12/14 features
Zoho Assist ranks higher in 12/14 features
Screen sharing
8.0
80%
1 Rating

9.8
98%
10 Ratings
Over-the-Internet remote session
8.0
80%
1 Rating

9.6
96%
11 Ratings
Remote management of servers & workstations
8.0
80%
1 Rating

9.3
93%
7 Ratings
Remote Active Directory® management
8.0
80%
1 Rating

4.5
45%
3 Ratings
Monitoring and Alerts
8.0
80%
1 Rating

7.1
71%
4 Ratings
Multi-platform remote control
8.0
80%
1 Rating

9.0
90%
6 Ratings
File transfer
N/A
0 Ratings

9.5
95%
10 Ratings
Instant message
N/A
0 Ratings

9.8
98%
11 Ratings
Secure remote access with Smart Card authentication
N/A
0 Ratings

10.0
100%
2 Ratings
Access to sleeping/powered-off computers
N/A
0 Ratings

6.9
69%
9 Ratings
Initiate remote control from mobile
N/A
0 Ratings

10.0
100%
6 Ratings
Centralized management dashboard
N/A
0 Ratings

9.3
93%
8 Ratings
Session record
N/A
0 Ratings

9.6
96%
6 Ratings
Annotations
N/A
0 Ratings

9.9
99%
6 Ratings
Attribute Ratings
- Zoho Assist is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.0
NoMachine Enterprise Desktop
80%
1 Rating

9.1
Zoho Assist
91%
11 Ratings
Usability
NoMachine Enterprise Desktop
N/A
0 Ratings

8.8
Zoho Assist
88%
2 Ratings
Support Rating
5.0
NoMachine Enterprise Desktop
50%
1 Rating

9.0
Zoho Assist
90%
7 Ratings
Likelihood to Recommend
NoMachine Enterprise Desktop
If you just want to connect to the server and do work (like Linux server-workstation type), NoMachine Enterprise Desktop is great, except for the keyboard mapping issue, which you have to correct in a setup of the remote server (almost) every time you log on. The graphics are smooth and fast. Overall response speed is very good, too. I like it.
Staff physicist
Brookhaven National LaboratoryResearch, 1001-5000 employees
Zoho Assist
Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.

Verified User
Manager in Information Technology
Law Practice Company, 11-50 employeesPros
NoMachine Enterprise Desktop
- Secure connection
- Fast response over internet
- Really look like you are sitting in front of the machine you are connecting.
Staff physicist
Brookhaven National LaboratoryResearch, 1001-5000 employees
Zoho Assist
- Zoho Assist has the diagnostic support remotely handled.
- Surveys are easily done with Zoho Assist.
- Functioning in all systems and devices.
- Recording of remote sessions.
IT Support
Home Assist HealthHealth, Wellness and Fitness, 51-200 employees
Cons
NoMachine Enterprise Desktop
- Keyboard mapping between client and host is often screwed up.
- Cut and paste between client and host is not convenient
- Would be nice if there was a function of simple file transfer between client and host
Staff physicist
Brookhaven National LaboratoryResearch, 1001-5000 employees
Zoho Assist
- Wake on LAN is very unreliable.
- Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
- Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
- File transfer clunky, slow and inconsistent.
- Clients often show offline when actually available and online.
- Copy/paste inconsistent (clipboard).
- Initially slow to connect to clients.

Verified User
Director in Information Technology
Health, Wellness and Fitness Company, 51-200 employeesPricing Details
NoMachine Enterprise Desktop
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—NoMachine Enterprise Desktop Editions & Modules
—
Additional Pricing Details
—Zoho Assist
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
$12 per technician/per month
Zoho Assist Editions & Modules
Edition
Remote Support - Standard | $121 |
---|---|
Remote Support - Professional | $181 |
Remote Support - Enterprise | $281 |
Unattended Access - Standard | $122 |
Unattended Access - Professional | $182 |
- per technician/per month
- 25 unattended computers/per month
Additional Pricing Details
—Usability
NoMachine Enterprise Desktop
No score
No answers yet
No answers on this topic
Zoho Assist
Zoho Assist 8.8
Based on 2 answers
Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
Principal & CEO
Golden Rule SignsElectrical & Electronic Manufacturing, 11-50 employees
Support Rating
NoMachine Enterprise Desktop
NoMachine Enterprise Desktop 5.0
Based on 1 answer
I haven't consulted with customer support, so I don't have an opinion. However, from the usefulness of the product, I think the support is also good
Staff physicist
Brookhaven National LaboratoryResearch, 1001-5000 employees
Zoho Assist
Zoho Assist 9.0
Based on 7 answers
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
IT Specialist
TIVITInformation Technology & Services, 5001-10,000 employees
Alternatives Considered
NoMachine Enterprise Desktop
Again, the NoMachine is a real virtual terminal, and you don't need to install another Linux on your machine to fully exploit the X-terminal function. This makes the disk and memory usage of the client minimum. No issue on the screen. It is really good.
Staff physicist
Brookhaven National LaboratoryResearch, 1001-5000 employees
Zoho Assist
Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
Certified Public Accountant
Insteel limitedConstruction, 51-200 employees
Return on Investment
NoMachine Enterprise Desktop
- It makes the access to server much easier and convenient
- Connection is very stable, which makes works very efficient
- I don't need to reboot my Windows PC to switch to Linux in order to fully exploit the working environment of the server.
- No negative impact
Staff physicist
Brookhaven National LaboratoryResearch, 1001-5000 employees
Zoho Assist
- It's the most cost-effective service I've found with device control features, saving money.
- It's reliable whenever we need it.
- Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.
Website Support, Managing Director
Jolly Good MediaMarketing and Advertising, 1-10 employees