What users are saying about
1 Ratings
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Score 8 out of 100
25 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

NoMachine Enterprise Desktop

If you just want to connect to the server and do work (like Linux server-workstation type), NoMachine Enterprise Desktop is great, except for the keyboard mapping issue, which you have to correct in a setup of the remote server (almost) every time you log on. The graphics are smooth and fast. Overall response speed is very good, too. I like it.
Takao Sakaguchi | TrustRadius Reviewer

Zoho Assist

If you troubleshoot remote machines, this is an excellent alternative software to Rescue Me, Log Me In, Join Me, or Team Viewer. There is nothing those softwares offer that Zoho Assist does not offer, or at least the Zoho suite of products does not offer. I highly recommend Zoho Assist and we will not go without it.
Logan Baker | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

NoMachine Enterprise Desktop
8.0
Zoho Assist
7.8
Screen sharing
NoMachine Enterprise Desktop
8.0
Zoho Assist
8.6
Over-the-Internet remote session
NoMachine Enterprise Desktop
8.0
Zoho Assist
8.5
Remote management of servers & workstations
NoMachine Enterprise Desktop
8.0
Zoho Assist
7.5
Remote Active Directory® management
NoMachine Enterprise Desktop
8.0
Zoho Assist
6.4
Monitoring and Alerts
NoMachine Enterprise Desktop
8.0
Zoho Assist
5.8
Multi-platform remote control
NoMachine Enterprise Desktop
8.0
Zoho Assist
10.0
File transfer
NoMachine Enterprise Desktop
Zoho Assist
7.4
Instant message
NoMachine Enterprise Desktop
Zoho Assist
7.5
Secure remote access with Smart Card authentication
NoMachine Enterprise Desktop
Zoho Assist
10.0
Access to sleeping/powered-off computers
NoMachine Enterprise Desktop
Zoho Assist
7.1
Initiate remote control from mobile
NoMachine Enterprise Desktop
Zoho Assist
10.0
Centralized management dashboard
NoMachine Enterprise Desktop
Zoho Assist
5.7
Session record
NoMachine Enterprise Desktop
Zoho Assist
10.0
Annotations
NoMachine Enterprise Desktop
Zoho Assist
5.3

Pros

NoMachine Enterprise Desktop

  • Secure connection
  • Fast response over internet
  • Really look like you are sitting in front of the machine you are connecting.
Takao Sakaguchi | TrustRadius Reviewer

Zoho Assist

  • Remote assistance
  • Remotely view a mobile device for guided assistance
  • Unattended access. This one is a very powerful feature.
  • Invitation link for start a session make it more easy to start.
Alexis Correa | TrustRadius Reviewer

Cons

NoMachine Enterprise Desktop

  • Keyboard mapping between client and host is often screwed up.
  • Cut and paste between client and host is not convenient
  • Would be nice if there was a function of simple file transfer between client and host
Takao Sakaguchi | TrustRadius Reviewer

Zoho Assist

  • Wake on LAN is very unreliable.
  • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
  • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
  • File transfer clunky, slow and inconsistent.
  • Clients often show offline when actually available and online.
  • Copy/paste inconsistent (clipboard).
  • Initially slow to connect to clients.
Anonymous | TrustRadius Reviewer

Usability

NoMachine Enterprise Desktop

No score
No answers yet
No answers on this topic

Zoho Assist

Zoho Assist 10.0
Based on 1 answer
Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
Logan Baker | TrustRadius Reviewer

Support Rating

NoMachine Enterprise Desktop

NoMachine Enterprise Desktop 5.0
Based on 1 answer
I haven't consulted with customer support, so I don't have an opinion. However, from the usefulness of the product, I think the support is also good
Takao Sakaguchi | TrustRadius Reviewer

Zoho Assist

Zoho Assist 7.7
Based on 4 answers
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Camila Yamamoto | TrustRadius Reviewer

Alternatives Considered

NoMachine Enterprise Desktop

Again, the NoMachine is a real virtual terminal, and you don't need to install another Linux on your machine to fully exploit the X-terminal function. This makes the disk and memory usage of the client minimum. No issue on the screen. It is really good.
Takao Sakaguchi | TrustRadius Reviewer

Zoho Assist

Zoho Assist is often compared to screen sharing programs for meetings but its value is in the remote control and technical support functions. LogMeIn offers a similar function but at many times the monthly cost. They also charge extra monthly to use the software on mobile. Zoho allows you to use the program on all devices they support in their professional plan, which is a fraction of the cost. We are talking about a nearly $100 difference. They even offer a free plan for those starting out.
Lark Ismail | TrustRadius Reviewer

Return on Investment

NoMachine Enterprise Desktop

  • It makes the access to server much easier and convenient
  • Connection is very stable, which makes works very efficient
  • I don't need to reboot my Windows PC to switch to Linux in order to fully exploit the working environment of the server.
  • No negative impact
Takao Sakaguchi | TrustRadius Reviewer

Zoho Assist

  • Postive ROI by replacing a previous remote assist software that was more expensive.
  • Solving client issues within minutes vs. verbal talk-throughs asking for client to do tasks.
  • Cost-friendly for small businesses as it's subscription based.
Khashi Rahmani | TrustRadius Reviewer

Pricing Details

NoMachine Enterprise Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Assist

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NoMachine Enterprise Desktop
8.0
Zoho Assist
7.7

Usability

NoMachine Enterprise Desktop
Zoho Assist
10.0

Support Rating

NoMachine Enterprise Desktop
5.0
Zoho Assist
7.7

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