NoMachine Enterprise Desktop vs Zoho Assist

Likelihood to Recommend

If you just want to connect to the server and do work (like Linux server-workstation type), NoMachine Enterprise Desktop is great, except for the keyboard mapping issue, which you have to correct in a setup of the remote server (almost) every time you log on. The graphics are smooth and fast. Overall response speed is very good, too. I like it.

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Takao Sakaguchi

Staff physicist

Brookhaven National LaboratoryResearch, 1001-5000 employees

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If you troubleshoot remote machines, this is an excellent alternative software to Rescue Me, Log Me In, Join Me, or Team Viewer. There is nothing those softwares offer that Zoho Assist does not offer, or at least the Zoho suite of products does not offer. I highly recommend Zoho Assist and we will not go without it.

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Logan Baker

Principal & CEO

Golden Rule SignsElectrical & Electronic Manufacturing, 11-50 employees

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Feature Rating Comparison

NoMachine Enterprise Desktop

Zoho Assist

Screen sharing

Over-the-Internet remote session

Remote management of servers & workstations

Remote Active Directory® management

Monitoring and Alerts

Multi-platform remote control

File transfer

Instant message

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Initiate remote control from mobile

Centralized management dashboard

Session record

Annotations

Pros

Secure connection
Fast response over internet
Really look like you are sitting in front of the machine you are connecting.

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Takao Sakaguchi

Staff physicist

Brookhaven National LaboratoryResearch, 1001-5000 employees

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Remote assistance
Remotely view a mobile device for guided assistance
Unattended access. This one is a very powerful feature.
Invitation link for start a session make it more easy to start.

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Alexis Correa

Dueño principal

MiNuevoSitio.comInformation Technology and Services, 1-10 employees

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Cons

Keyboard mapping between client and host is often screwed up.
Cut and paste between client and host is not convenient
Would be nice if there was a function of simple file transfer between client and host

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Takao Sakaguchi

Staff physicist

Brookhaven National LaboratoryResearch, 1001-5000 employees

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Wake on LAN is very unreliable.
Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
File transfer clunky, slow and inconsistent.
Clients often show offline when actually available and online.
Copy/paste inconsistent (clipboard).
Initially slow to connect to clients.

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Verified User

Director in Information Technology

Health, Wellness and Fitness Company, 51-200 employees

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Usability

No score

No answers yet

No answers on this topic

Zoho Assist 10.0

Based on 1 answer

Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.

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Logan Baker

Principal & CEO

Golden Rule SignsElectrical & Electronic Manufacturing, 11-50 employees

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Support Rating

NoMachine Enterprise Desktop 5.0

Based on 1 answer

I haven't consulted with customer support, so I don't have an opinion. However, from the usefulness of the product, I think the support is also good

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Takao Sakaguchi

Staff physicist

Brookhaven National LaboratoryResearch, 1001-5000 employees

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Zoho Assist 7.7

Based on 4 answers

As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it

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Camila Yamamoto

IT Specialist

TIVITInformation Technology & Services, 5001-10,000 employees

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Alternatives Considered

Again, the NoMachine is a real virtual terminal, and you don't need to install another Linux on your machine to fully exploit the X-terminal function. This makes the disk and memory usage of the client minimum. No issue on the screen. It is really good.

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Takao Sakaguchi

Staff physicist

Brookhaven National LaboratoryResearch, 1001-5000 employees

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Zoho Assist is often compared to screen sharing programs for meetings but its value is in the remote control and technical support functions. LogMeIn offers a similar function but at many times the monthly cost. They also charge extra monthly to use the software on mobile. Zoho allows you to use the program on all devices they support in their professional plan, which is a fraction of the cost. We are talking about a nearly $100 difference. They even offer a free plan for those starting out.

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Lark Ismail

Website Support, Managing Director

Jolly Good MediaMarketing and Advertising, 1-10 employees

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Return on Investment

It makes the access to server much easier and convenient
Connection is very stable, which makes works very efficient
I don't need to reboot my Windows PC to switch to Linux in order to fully exploit the working environment of the server.
No negative impact

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Takao Sakaguchi

Staff physicist

Brookhaven National LaboratoryResearch, 1001-5000 employees

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Postive ROI by replacing a previous remote assist software that was more expensive.
Solving client issues within minutes vs. verbal talk-throughs asking for client to do tasks.
Cost-friendly for small businesses as it's subscription based.

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Khashi Rahmani

Territory Manager

EasyRxMedical Devices, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

NoMachine Enterprise Desktop

Zoho Assist

NoMachine Enterprise Desktop

Zoho Assist

NoMachine Enterprise Desktop

Zoho Assist