Nuclino vs. PaperTrail

Nuclino is suitable for just about any company. It is intuitive and helps keep any company organized.

Incentivized

It is very easy to use. We utilize it to save and show the logs for as many apps as we want. You can use it as an addon on Heroku.

Incentivized

• Workspaces are helpful to segment information.
• Being able to download files directly from Nuclino is useful.
• Having the ability to link to external docs is useful.

Incentivized

• PaperTrail is less expensive than many of its competitors.
• PaperTrail is very easy to set up; you can start collecting logs in no time.
• It is easy to configure email alerts and Slack integrations with PaperTrail.

Incentivized

• No real offline use is possible.
• For small teams it's ok, but pricing is too high if lots of employees need to work with it.

Incentivized

• Interface is aging and in need of a re-write. It's functional, but not all that nice to work with
• While the logs are near-real-time, they could greatly improve the speed at which logs are available in the UI
• Pricing plans are not all that competitive with newer offerings with other companies

Incentivized

I love Nuclino's usability. The layout is clean, simple, easy to follow, and bright. I like that there is a read-only account option so that less-tech savvy people can still use it and they won't need to worry about deleting key information from the database. Similarly, I like the features that allow multiple contributors to have the same features to edit.

Incentivized

PaperTrail has become a basic app for me to save and see app logs. It is very easy to use, very intuitive and easy to customize. The feature I like most is that we can use it with several apps at same time.

Incentivized

PaperTrail's live-tailing performance is adequate and searches over the recent history load quickly. Searching over long periods of time can be extremely slow, however.

Incentivized

The Nuclino knowledge base is good. Most answers to your questions can be found there. I didn't need to contact support at all.

Incentivized

Nuclino is the clear winner when it comes to ease of use for both the administrator and user. Less setup time and less "training" time. The streamlined interface is quick and intuitive to learn and is not cluttered as compared to Confluence. Every tool you need to use to create a page or administer the workspace is available immediately on screen or by right-clicking. In contrast, Confluence buries many tools in administrative interfaces and only allows use of some features once you make several clicks to include a "macro" or "plug-in". We use both tools and I get complaints constantly from my team about how complicated Confluence can get just to author a quick page.

Incentivized

I only used Logz.io for a very brief time. It seemed a bit more difficult to setup than Papertrail.

Incentivized

• Having a central documentation allowed users to find data more quickly, which resulted in 50% less "question" type bugs that would appear in our queue.
• Collaborating documentation before development resulted in less bugs; this is part process but the ease of sharing and making related documentation easy to access encouraged users into adapting the process.
• Increased use in documentation allows support response time to be higher for triage since supporting documentation is ready to go.

Incentivized

• Free plan is sufficient for development and small services, and the paid plans are very cheap at low log volume. For us, the price is right with PaperTrail - though I can't speak to how their pricing compares at very high volumes.
• Adding cloud-logging to your apps can really speed up development and debugging - the impact to engineering productivity cannot be understated.

Incentivized