What users are saying about
4 Ratings
10 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Nuclino

One of the best tools for small team wiki/collaboration site. After setting things up in a day, there was almost no learning curve for the users. Not the best solution for bigger teams though. Because of the mobile apps, the user can be productive while on the move too! Desktop and web version are working fine.
Anonymous | TrustRadius Reviewer

PaperTrail

It is very easy to use. We utilize it to save and show the logs for as many apps as we want. You can use it as an addon on Heroku.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Nuclino
7.8
PaperTrail
Task Management
Nuclino
8.0
PaperTrail
Mobile Access
Nuclino
7.1
PaperTrail
Search
Nuclino
7.2
PaperTrail
Visual planning tools
Nuclino
9.0
PaperTrail

Communication

Nuclino
7.0
PaperTrail
Notifications
Nuclino
8.0
PaperTrail
Discussions
Nuclino
4.0
PaperTrail
Internal knowledgebase
Nuclino
9.0
PaperTrail

File Sharing & Management

Nuclino
7.6
PaperTrail
Versioning
Nuclino
7.3
PaperTrail
Document collaboration
Nuclino
8.4
PaperTrail
Access control
Nuclino
7.8
PaperTrail
Advanced security features
Nuclino
7.0
PaperTrail

Pros

Nuclino

  • Clean simple interface where users can onboard quickly and get to documenting - no "plugins" that the user has to learn to use.
  • Great structuring method which shows on the left-hand side allowing the user to drag-n-drop items in the hierarchy where they are needed quickly.
  • Ability to view history to see changes and export content into word and PDF formats.
  • Great search interface that quickly shows the results using auto-complete in keeping with the clean interface.
Anonymous | TrustRadius Reviewer

PaperTrail

  • PaperTrail is less expensive than many of its competitors.
  • PaperTrail is very easy to set up; you can start collecting logs in no time.
  • It is easy to configure email alerts and Slack integrations with PaperTrail.
Anonymous | TrustRadius Reviewer

Cons

Nuclino

  • No real offline use is possible.
  • For small teams it's ok, but pricing is too high if lots of employees need to work with it.
Anonymous | TrustRadius Reviewer

PaperTrail

  • Interface is aging and in need of a re-write. It's functional, but not all that nice to work with
  • While the logs are near-real-time, they could greatly improve the speed at which logs are available in the UI
  • Pricing plans are not all that competitive with newer offerings with other companies
Joshua Dickson | TrustRadius Reviewer

Usability

Nuclino

No score
No answers yet
No answers on this topic

PaperTrail

PaperTrail 9.0
Based on 2 answers
PaperTrail has become a basic app for me to save and see app logs. It is very easy to use, very intuitive and easy to customize. The feature I like most is that we can use it with several apps at same time.
Anonymous | TrustRadius Reviewer

Performance

Nuclino

No score
No answers yet
No answers on this topic

PaperTrail

PaperTrail 7.0
Based on 2 answers
PaperTrail's live-tailing performance is adequate and searches over the recent history load quickly. Searching over long periods of time can be extremely slow, however.
Anonymous | TrustRadius Reviewer

Support Rating

Nuclino

Nuclino 8.0
Based on 1 answer
The Nuclino knowledge base is good. Most answers to your questions can be found there. I didn't need to contact support at all.
Anonymous | TrustRadius Reviewer

PaperTrail

No score
No answers yet
No answers on this topic

Alternatives Considered

Nuclino

Nuclino is the clear winner when it comes to ease of use for both the administrator and user. Less setup time and less "training" time. The streamlined interface is quick and intuitive to learn and is not cluttered as compared to Confluence. Every tool you need to use to create a page or administer the workspace is available immediately on screen or by right-clicking. In contrast, Confluence buries many tools in administrative interfaces and only allows use of some features once you make several clicks to include a "macro" or "plug-in". We use both tools and I get complaints constantly from my team about how complicated Confluence can get just to author a quick page.
Anonymous | TrustRadius Reviewer

PaperTrail

I only used Logz.io for a very brief time. It seemed a bit more difficult to setup than Papertrail.
Tyler Longren | TrustRadius Reviewer

Return on Investment

Nuclino

  • Having a central documentation allowed users to find data more quickly, which resulted in 50% less "question" type bugs that would appear in our queue.
  • Collaborating documentation before development resulted in less bugs; this is part process but the ease of sharing and making related documentation easy to access encouraged users into adapting the process.
  • Increased use in documentation allows support response time to be higher for triage since supporting documentation is ready to go.
Anonymous | TrustRadius Reviewer

PaperTrail

  • Free plan is sufficient for development and small services, and the paid plans are very cheap at low log volume. For us, the price is right with PaperTrail - though I can't speak to how their pricing compares at very high volumes.
  • Adding cloud-logging to your apps can really speed up development and debugging - the impact to engineering productivity cannot be understated.
Anonymous | TrustRadius Reviewer

Pricing Details

Nuclino

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PaperTrail

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Nuclino
8.6
PaperTrail
8.5

Usability

Nuclino
PaperTrail
9.0

Performance

Nuclino
PaperTrail
7.0

Support Rating

Nuclino
8.0
PaperTrail

Add comparison