Odoo vs. Sugar Sell (SugarCRM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Odoo
Score 6.2 out of 10
Mid-Size Companies (51-1,000 employees)
Odoo, from the Belgium-headquartered multinational company of the same name, is a suite of business applications for managing the sales pipeline. It also comprises a PoS and inventory management modules, scaling to a warehouse or retail management solution.
$3,060
per year
Sugar Sell (SugarCRM)
Score 7.3 out of 10
N/A
Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.
$52
per month
Pricing
OdooSugar Sell (SugarCRM)
Editions & Modules
Basic
$3,060.00
per year
Standard
$5,950.00
per year
Pro
$21,250.00
per year
Sugar Professional
$52.00
Per User/Per Month (billed annually)
Sugar Sell
$80.00
Per User/Per Month (billed annually)
Sugar Enterprise
$85.00
Per User/Per Month (billed annually)
Offerings
Pricing Offerings
OdooSugar Sell (SugarCRM)
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$20 per app/ per user/ per monthNo setup fee
Additional DetailsNew customers get a discount on the initial number of users purchased. ($20.00 USD instead of $24.00 USD).
More Pricing Information
Features
OdooSugar Sell (SugarCRM)
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Odoo
1.2
8 Ratings
144% below category average
Sugar Sell (SugarCRM)
-
Ratings
Pay calculation1.18 Ratings00 Ratings
Benefit plan administration1.17 Ratings00 Ratings
Direct deposit files1.27 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Odoo
1.0
7 Ratings
151% below category average
Sugar Sell (SugarCRM)
8.8
28 Ratings
15% above category average
API for custom integration1.06 Ratings8.724 Ratings
Plug-ins1.07 Ratings00 Ratings
Custom fields00 Ratings9.028 Ratings
Custom objects00 Ratings8.725 Ratings
Scripting environment00 Ratings8.718 Ratings
Security
Comparison of Security features of Product A and Product B
Odoo
1.0
9 Ratings
156% below category average
Sugar Sell (SugarCRM)
8.5
26 Ratings
3% above category average
Single sign-on capability1.05 Ratings9.120 Ratings
Role-based user permissions1.19 Ratings7.925 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Odoo
1.0
8 Ratings
150% below category average
Sugar Sell (SugarCRM)
-
Ratings
Dashboards1.18 Ratings00 Ratings
Standard reports1.18 Ratings00 Ratings
Custom reports1.07 Ratings00 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Odoo
1.2
9 Ratings
145% below category average
Sugar Sell (SugarCRM)
-
Ratings
Accounts payable1.49 Ratings00 Ratings
Accounts receivable1.49 Ratings00 Ratings
Global Financial Support1.19 Ratings00 Ratings
Primary and Secondary Ledgers1.09 Ratings00 Ratings
Journals and Reconciliations1.08 Ratings00 Ratings
Configurable Accounting1.19 Ratings00 Ratings
Standardized Processes1.07 Ratings00 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Odoo
1.1
10 Ratings
151% below category average
Sugar Sell (SugarCRM)
-
Ratings
Inventory tracking1.010 Ratings00 Ratings
Automatic reordering1.09 Ratings00 Ratings
Location management1.19 Ratings00 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Odoo
1.1
9 Ratings
150% below category average
Sugar Sell (SugarCRM)
-
Ratings
Pricing1.19 Ratings00 Ratings
Order entry1.79 Ratings00 Ratings
Credit card processing1.07 Ratings00 Ratings
Cost of goods sold1.19 Ratings00 Ratings
Order Orchestration1.18 Ratings00 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
Odoo
1.0
9 Ratings
153% below category average
Sugar Sell (SugarCRM)
-
Ratings
Billing Management1.19 Ratings00 Ratings
Cash and Asset Management1.08 Ratings00 Ratings
Travel & Expense Management1.07 Ratings00 Ratings
Budgetary Control & Encumbrance Accounting1.07 Ratings00 Ratings
Period Close1.07 Ratings00 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
Odoo
1.0
7 Ratings
153% below category average
Sugar Sell (SugarCRM)
-
Ratings
Budgeting and Forecasting1.06 Ratings00 Ratings
Project Costing1.05 Ratings00 Ratings
Cost Capture1.05 Ratings00 Ratings
Capital Project Management1.05 Ratings00 Ratings
Customer Contract Compliance1.05 Ratings00 Ratings
Project Revenue Recognition1.05 Ratings00 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
Odoo
1.0
6 Ratings
149% below category average
Sugar Sell (SugarCRM)
-
Ratings
Project Planning and Scheduling1.06 Ratings00 Ratings
Task Insight for Project Managers1.05 Ratings00 Ratings
Project Mobile Functionality1.05 Ratings00 Ratings
Definable Resource Pools1.05 Ratings00 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
Odoo
1.0
7 Ratings
153% below category average
Sugar Sell (SugarCRM)
-
Ratings
Award Lifecycle Management1.06 Ratings00 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
Odoo
7.6
6 Ratings
9% above category average
Sugar Sell (SugarCRM)
-
Ratings
Bids Analyzed and Compared7.74 Ratings00 Ratings
Contract Authoring9.24 Ratings00 Ratings
Contract Repository9.24 Ratings00 Ratings
Requisitions-to-Purchase Orders Integrated1.05 Ratings00 Ratings
Supplier Management8.54 Ratings00 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
Odoo
7.8
3 Ratings
18% above category average
Sugar Sell (SugarCRM)
-
Ratings
Risk Repository10.02 Ratings00 Ratings
Control Management1.03 Ratings00 Ratings
Control Efficiency Assessments1.03 Ratings00 Ratings
Issue Detection10.02 Ratings00 Ratings
Remediation and Certification10.02 Ratings00 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
Odoo
3.5
4 Ratings
65% below category average
Sugar Sell (SugarCRM)
-
Ratings
Transportation Planning and Optimization1.03 Ratings00 Ratings
Transportation Execution Management1.03 Ratings00 Ratings
Trade and Customs Management1.02 Ratings00 Ratings
Fulfillment Management1.03 Ratings00 Ratings
Warehouse Workforce Management1.03 Ratings00 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
Odoo
8.7
4 Ratings
13% above category average
Sugar Sell (SugarCRM)
-
Ratings
Production Process Design8.14 Ratings00 Ratings
Production Management8.34 Ratings00 Ratings
Configuration Management9.23 Ratings00 Ratings
Work Execution9.23 Ratings00 Ratings
Manufacturing Costs9.23 Ratings00 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
Odoo
3.1
5 Ratings
82% below category average
Sugar Sell (SugarCRM)
-
Ratings
Forecasting1.05 Ratings00 Ratings
Inventory Planning1.05 Ratings00 Ratings
Performance Monitoring1.04 Ratings00 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
Odoo
8.5
3 Ratings
15% above category average
Sugar Sell (SugarCRM)
-
Ratings
Proposal Management8.73 Ratings00 Ratings
Product Master Data Management8.73 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Odoo
-
Ratings
Sugar Sell (SugarCRM)
8.2
32 Ratings
7% above category average
Customer data management / contact management00 Ratings8.831 Ratings
Workflow management00 Ratings7.927 Ratings
Territory management00 Ratings8.525 Ratings
Opportunity management00 Ratings8.225 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings9.028 Ratings
Contract management00 Ratings8.725 Ratings
Quote & order management00 Ratings7.823 Ratings
Interaction tracking00 Ratings7.129 Ratings
Channel / partner relationship management00 Ratings7.924 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Odoo
-
Ratings
Sugar Sell (SugarCRM)
8.2
23 Ratings
9% above category average
Case management00 Ratings8.823 Ratings
Call center management00 Ratings8.018 Ratings
Help desk management00 Ratings7.716 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Odoo
-
Ratings
Sugar Sell (SugarCRM)
7.9
24 Ratings
5% above category average
Lead management00 Ratings8.521 Ratings
Email marketing00 Ratings7.322 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Odoo
-
Ratings
Sugar Sell (SugarCRM)
8.9
27 Ratings
17% above category average
Task management00 Ratings8.725 Ratings
Billing and invoicing management00 Ratings9.117 Ratings
Reporting00 Ratings8.723 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Odoo
-
Ratings
Sugar Sell (SugarCRM)
8.7
27 Ratings
14% above category average
Forecasting00 Ratings8.723 Ratings
Pipeline visualization00 Ratings8.724 Ratings
Customizable reports00 Ratings8.726 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Odoo
-
Ratings
Sugar Sell (SugarCRM)
8.3
18 Ratings
13% above category average
Social data00 Ratings8.218 Ratings
Social engagement00 Ratings8.315 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Odoo
-
Ratings
Sugar Sell (SugarCRM)
8.1
18 Ratings
12% above category average
Marketing automation00 Ratings8.718 Ratings
Compensation management00 Ratings7.412 Ratings
Platform
Comparison of Platform features of Product A and Product B
Odoo
-
Ratings
Sugar Sell (SugarCRM)
8.1
19 Ratings
9% above category average
Mobile access00 Ratings8.119 Ratings
Best Alternatives
OdooSugar Sell (SugarCRM)
Small Businesses
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Score 8.1 out of 10
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Score 9.8 out of 10
Medium-sized Companies
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Score 8.0 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Enterprises
SAP Business ByDesign
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Score 7.7 out of 10
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Score 7.7 out of 10
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User Ratings
OdooSugar Sell (SugarCRM)
Likelihood to Recommend
1.0
(14 ratings)
7.3
(58 ratings)
Likelihood to Renew
1.0
(1 ratings)
8.2
(26 ratings)
Usability
1.0
(7 ratings)
8.1
(9 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
1.0
(7 ratings)
9.1
(12 ratings)
In-Person Training
-
(0 ratings)
9.0
(1 ratings)
Online Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.0
(3 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
OdooSugar Sell (SugarCRM)
Likelihood to Recommend
Odoo
The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Read full review
SugarCRM
The way Community Tax uses Sugar from a users point of view is, it can house a lot of information for either a company or individual with the option of adding additional sub cases . The down side is there are licenses issued per user and 1 per user is not enough because most of the time we are multitasking. Therefore a program/software would be more suitable instead of using a URL.
Read full review
Pros
Odoo
  • Ignore requests for support
  • continue to collect money from users through micro-charges; apps, supports, etc.
  • Offer no support when they do finally respond, saying that it's the app developer's duty.
  • Creates a system that forces people that are good with software systems to pay for support
Read full review
SugarCRM
  • Great way to keep myself organized. I do not miss appointments with clients since within the system I can input my appointment time and also send out a reminder to my clients.
  • It has a nice layout [that] does not seem to be cluttered. I find it to be very user friendly.
  • It has customizable dashboards which I find beneficial
Read full review
Cons
Odoo
  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
Read full review
SugarCRM
  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review
Likelihood to Renew
Odoo
No answers on this topic
SugarCRM
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Read full review
Usability
Odoo
I would give it an average rating despite being easy to use, but the user interface is very poor and not intuitive at all which makes the whole experience not that good. Also, the system is not mobile friendly at all which is annoying if you want to check something on the go.
Read full review
SugarCRM
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Read full review
Reliability and Availability
Odoo
No answers on this topic
SugarCRM
SugarCRM has never been down for us.
Read full review
Performance
Odoo
No answers on this topic
SugarCRM
No response time issues ever. Very productive due to its ease of use.
Read full review
Support Rating
Odoo
Easy - there is NO SUPPORT (like in ABSOLUTELY NOTHING!!!!!!!). Even for legally mandatory requirements where the system MUST work, they will gladly take a month to get back to you with a NON-answer. We couldn't even get our bank statements correctly into Odoo for 2 months - leading to no reconciliation and the company accounts were a mess (still are!!) as a result - Completely irresponsible. Have not EVEN had an apology from Odoo - they couldn't care less !!
Read full review
SugarCRM
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
Read full review
In-Person Training
Odoo
No answers on this topic
SugarCRM
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Read full review
Online Training
Odoo
No answers on this topic
SugarCRM
Only part of an implemementation as noted previously.
Read full review
Implementation Rating
Odoo
No answers on this topic
SugarCRM
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Read full review
Alternatives Considered
Odoo
I selected Odoo because it is all in the cloud online and it is very easy to conect from everywhere, but then it did nos suit what we wanted in other fields and the service was poor,so we deceided to cancel the contract, but never get our money back since november 2020.
Read full review
SugarCRM
Sugar Sell is the only product we found that met the needs of everyone involved in the evaluation process. It can be customized to accomplish just about anything you need, and trust me....we pushed the limits on that. It is a product that our users actually enjoy using which in itself contributes to productivity. We used other CRM tools in the past, and the discontent from our users resulted in consistently declining use and ultimately dropping those products.
Read full review
Scalability
Odoo
No answers on this topic
SugarCRM
Works from 2-300 Users in our experience.
Read full review
Return on Investment
Odoo
  • The integration of the support department in the sales processes was easily carried out by implementing Odoo.
  • Improved functionality and UI of the sales and logistics related processes in the company.
Read full review
SugarCRM
  • Overall seems to be more expensive than other subscription based CRMs.
  • Has positively impact our sales team to make more efficient and accountability among sales teams. Also allows for high level aggregated reporting
  • Has been impactful for all teams, not only sales to track individual activity on a daily, weekly, monthly and quarterly basis
Read full review
ScreenShots

Odoo Screenshots

Screenshot of Odoo HomeScreenshot of Odoo ProjectScreenshot of Odoo Website GeneralScreenshot of Odoo POSScreenshot of Odoo AccountingScreenshot of Odoo Inventory