What users are saying about
57 Ratings
57 Ratings
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Score 6.7 out of 100
233 Ratings
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Score 7.5 out of 100

Feature Set Ratings

  • Sugar Sell (SugarCRM) ranks higher in 2 feature sets: Customization, Security

Payroll Management

4.2

Odoo

42%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
Odoo ranks higher in 5/5 features

Pay calculation

4.4
44%
8 Ratings
N/A
0 Ratings

Benefit plan administration

3.9
39%
8 Ratings
N/A
0 Ratings

Direct deposit files

4.1
41%
8 Ratings
N/A
0 Ratings

Salary revision and increment management

4.4
44%
8 Ratings
N/A
0 Ratings

Reimbursement management

4.4
44%
8 Ratings
N/A
0 Ratings

Customization

2.7

Odoo

27%
8.8

Sugar Sell (SugarCRM)

88%
Sugar Sell (SugarCRM) ranks higher in 4/5 features

API for custom integration

3.0
30%
7 Ratings
8.4
84%
25 Ratings

Plug-ins

2.5
25%
8 Ratings
N/A
0 Ratings

Custom fields

N/A
0 Ratings
8.9
89%
29 Ratings

Custom objects

N/A
0 Ratings
9.1
91%
26 Ratings

Scripting environment

N/A
0 Ratings
8.9
89%
19 Ratings

Security

3.8

Odoo

38%
8.7

Sugar Sell (SugarCRM)

87%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Single sign-on capability

4.0
40%
6 Ratings
9.1
91%
21 Ratings

Role-based user permissions

3.7
37%
9 Ratings
8.2
82%
26 Ratings

Reporting & Analytics

3.7

Odoo

37%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
Odoo ranks higher in 3/3 features

Dashboards

3.9
39%
8 Ratings
N/A
0 Ratings

Standard reports

4.2
42%
8 Ratings
N/A
0 Ratings

Custom reports

3.0
30%
7 Ratings
N/A
0 Ratings

General Ledger and Configurable Accounting

3.5

Odoo

35%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
Odoo ranks higher in 11/11 features

Accounts payable

4.1
41%
9 Ratings
N/A
0 Ratings

Accounts receivable

4.1
41%
9 Ratings
N/A
0 Ratings

Global Financial Support

3.5
35%
9 Ratings
N/A
0 Ratings

Primary and Secondary Ledgers

3.3
33%
9 Ratings
N/A
0 Ratings

Intercompany Accounting

3.3
33%
9 Ratings
N/A
0 Ratings

Localizations

3.0
30%
8 Ratings
N/A
0 Ratings

Journals and Reconciliations

2.5
25%
8 Ratings
N/A
0 Ratings

Enterprise Accounting

4.0
40%
9 Ratings
N/A
0 Ratings

Configurable Accounting

3.9
39%
9 Ratings
N/A
0 Ratings

Centralized Rules Framework

3.3
33%
7 Ratings
N/A
0 Ratings

Standardized Processes

3.3
33%
7 Ratings
N/A
0 Ratings

Inventory Management

3.6

Odoo

36%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
Odoo ranks higher in 4/4 features

Inventory tracking

3.4
34%
10 Ratings
N/A
0 Ratings

Automatic reordering

2.5
25%
9 Ratings
N/A
0 Ratings

Location management

4.2
42%
9 Ratings
N/A
0 Ratings

Manufacturing module

4.4
44%
9 Ratings
N/A
0 Ratings

Order Management

3.8

Odoo

38%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
Odoo ranks higher in 7/7 features

Pricing

3.9
39%
9 Ratings
N/A
0 Ratings

Order entry

4.1
41%
9 Ratings
N/A
0 Ratings

Credit card processing

3.3
33%
7 Ratings
N/A
0 Ratings

Cost of goods sold

3.7
37%
9 Ratings
N/A
0 Ratings

Order Orchestration

4.1
41%
8 Ratings
N/A
0 Ratings

End-to-end order visibility

3.6
36%
7 Ratings
N/A
0 Ratings

Order exception Resolution

3.6
36%
7 Ratings
N/A
0 Ratings

Subledger and Financial Process

3.4

Odoo

34%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
Odoo ranks higher in 14/14 features

Automated Invoice Processing

4.8
48%
8 Ratings
N/A
0 Ratings

Shared Services Payments

2.9
29%
8 Ratings
N/A
0 Ratings

Billings Management

3.9
39%
9 Ratings
N/A
0 Ratings

Customer Receipt Applications

3.5
35%
9 Ratings
N/A
0 Ratings

Customer Collections

3.7
37%
9 Ratings
N/A
0 Ratings

Revenue Recognition

3.7
37%
9 Ratings
N/A
0 Ratings

Cash Management

3.7
37%
8 Ratings
N/A
0 Ratings

Asset Management

3.0
30%
7 Ratings
N/A
0 Ratings

Travel & Expense Management

3.3
33%
7 Ratings
N/A
0 Ratings

Budgetary Control & Encumbrance Accounting

3.3
33%
7 Ratings
N/A
0 Ratings

Period Close

3.3
33%
7 Ratings
N/A
0 Ratings

Transactions Tax

3.0
30%
7 Ratings
N/A
0 Ratings

Subledger Reconciliations

3.0
30%
7 Ratings
N/A
0 Ratings

3rd Party Accounting Systems

2.7
27%
6 Ratings
N/A
0 Ratings

Project Financial Management

3.2

Odoo

32%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
Odoo ranks higher in 12/12 features

Budgeting and Forecasting

2.6
26%
7 Ratings
N/A
0 Ratings

Project Costing

3.2
32%
6 Ratings
N/A
0 Ratings

Cost Capture

3.2
32%
6 Ratings
N/A
0 Ratings

Capital Project Management

3.2
32%
6 Ratings
N/A
0 Ratings

Customer Invoicing

3.2
32%
6 Ratings
N/A
0 Ratings

Customer Contract Compliance

3.2
32%
6 Ratings
N/A
0 Ratings

Project Revenue Recognition

3.2
32%
6 Ratings
N/A
0 Ratings

Project Financial Performance Analysis

3.2
32%
6 Ratings
N/A
0 Ratings

Project Financials Dashboard

4.5
45%
7 Ratings
N/A
0 Ratings

Real-time Financial Reporting

3.2
32%
6 Ratings
N/A
0 Ratings

Embedded Business Intelligence

3.2
32%
6 Ratings
N/A
0 Ratings

Project Planning Collaboration

3.2
32%
6 Ratings
N/A
0 Ratings

Project Execution Management

4.0

Odoo

40%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
Odoo ranks higher in 15/15 features

Project Planning and Scheduling

3.3
33%
7 Ratings
N/A
0 Ratings

Project Manager Dashboard

3.3
33%
7 Ratings
N/A
0 Ratings

Resource Manager Dashboard

4.5
45%
6 Ratings
N/A
0 Ratings

Task Insight for Project Managers

4.5
45%
6 Ratings
N/A
0 Ratings

Project Manager Mobile Functionality

4.5
45%
6 Ratings
N/A
0 Ratings

Team Member Task Collaboration

4.0
40%
6 Ratings
N/A
0 Ratings

Team Member Mobile Functionality

4.0
40%
6 Ratings
N/A
0 Ratings

Project Candidate Search

4.0
40%
6 Ratings
N/A
0 Ratings

Project Candidate Comparison and Analysis

4.0
40%
6 Ratings
N/A
0 Ratings

Defineable Resource Pools

4.0
40%
6 Ratings
N/A
0 Ratings

Defineable Resource Pools

4.0
40%
6 Ratings
N/A
0 Ratings

Talent Profiles

4.0
40%
6 Ratings
N/A
0 Ratings

Real-Time Project Reporting

4.0
40%
6 Ratings
N/A
0 Ratings

Absence Management

4.0
40%
6 Ratings
N/A
0 Ratings

Product Lifecycle Management

4.0
40%
6 Ratings
N/A
0 Ratings

Grants Management

3.5

Odoo

35%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
Odoo ranks higher in 4/4 features

Award Lifecycle Management

4.0
40%
6 Ratings
N/A
0 Ratings

Spending Control

4.0
40%
6 Ratings
N/A
0 Ratings

Indirect Cost Management

3.0
30%
7 Ratings
N/A
0 Ratings

Billing

2.9
29%
6 Ratings
N/A
0 Ratings

Procurement

7.2

Odoo

72%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
Odoo ranks higher in 19/19 features

Sourcing Team Collaboration

8.0
80%
6 Ratings
N/A
0 Ratings

Sourcing Analysis

8.0
80%
5 Ratings
N/A
0 Ratings

Bids Analyzed and Compared

8.0
80%
5 Ratings
N/A
0 Ratings

Catalog Shopping E-Commerce for Employees

7.2
72%
5 Ratings
N/A
0 Ratings

Contract Authoring

7.2
72%
5 Ratings
N/A
0 Ratings

Contract Compliance Management

7.2
72%
5 Ratings
N/A
0 Ratings

Contract History

8.1
81%
5 Ratings
N/A
0 Ratings

Contract Renewal Automation

8.0
80%
5 Ratings
N/A
0 Ratings

Contract Repository

8.1
81%
5 Ratings
N/A
0 Ratings

Contract Standardization and Enforcement

8.1
81%
5 Ratings
N/A
0 Ratings

Electronic Signatures

4.4
44%
6 Ratings
N/A
0 Ratings

Invoice Automated Matching

4.0
40%
6 Ratings
N/A
0 Ratings

Purchasing Risk and Compliance Management

7.2
72%
5 Ratings
N/A
0 Ratings

Requisitions-to-Purchase Orders Integrated

4.0
40%
6 Ratings
N/A
0 Ratings

Spend Compliance Management

7.1
71%
5 Ratings
N/A
0 Ratings

Supplier Assessment

8.1
81%
5 Ratings
N/A
0 Ratings

Supplier Communication and Collaboration

8.1
81%
5 Ratings
N/A
0 Ratings

Supplier Management

8.0
80%
5 Ratings
N/A
0 Ratings

Supplier Portal

7.2
72%
5 Ratings
N/A
0 Ratings

Risk Management

7.7

Odoo

77%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
Odoo ranks higher in 9/9 features

Risk Repository

7.2
72%
3 Ratings
N/A
0 Ratings

Control Management

7.2
72%
3 Ratings
N/A
0 Ratings

Control Mapping

7.1
71%
3 Ratings
N/A
0 Ratings

Control Efficiency Assessments

8.1
81%
3 Ratings
N/A
0 Ratings

Automated Control Assessments

8.1
81%
3 Ratings
N/A
0 Ratings

Assessment Capture

8.1
81%
3 Ratings
N/A
0 Ratings

Issue Detection

8.1
81%
3 Ratings
N/A
0 Ratings

Automatic Notification

8.1
81%
3 Ratings
N/A
0 Ratings

Remediation and Certification

7.2
72%
3 Ratings
N/A
0 Ratings

Logistics

6.8

Odoo

68%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
Odoo ranks higher in 13/13 features

Transportation Planning and Optimization

7.9
79%
3 Ratings
N/A
0 Ratings

Transportation Sourcing Management

7.9
79%
3 Ratings
N/A
0 Ratings

Transportation Process Integration

4.3
43%
4 Ratings
N/A
0 Ratings

Transportation Execution Management

7.9
79%
3 Ratings
N/A
0 Ratings

Freight Payment Automation

4.3
43%
3 Ratings
N/A
0 Ratings

Trade Management

7.0
70%
2 Ratings
N/A
0 Ratings

Trade Regulatory Compliance Management

6.9
69%
2 Ratings
N/A
0 Ratings

Customs Entry Management

7.0
70%
2 Ratings
N/A
0 Ratings

Customs Document Management

7.0
70%
2 Ratings
N/A
0 Ratings

Customs Document Collaboration

7.0
70%
2 Ratings
N/A
0 Ratings

Fulfillment Management

7.0
70%
3 Ratings
N/A
0 Ratings

Inventory Visibility

7.0
70%
3 Ratings
N/A
0 Ratings

Warehouse Workforce Management

7.0
70%
3 Ratings
N/A
0 Ratings

Manufacturing

7.8

Odoo

78%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
Odoo ranks higher in 9/9 features

Production Process Design

7.2
72%
5 Ratings
N/A
0 Ratings

Supply Chain Business Flows

7.2
72%
4 Ratings
N/A
0 Ratings

Production Management

8.0
80%
5 Ratings
N/A
0 Ratings

Contracted Manufacturing Management

8.0
80%
4 Ratings
N/A
0 Ratings

Configuration Management

8.1
81%
4 Ratings
N/A
0 Ratings

Work Definition

8.0
80%
4 Ratings
N/A
0 Ratings

Work Execution

7.2
72%
4 Ratings
N/A
0 Ratings

Advanced Fulfillment

8.0
80%
4 Ratings
N/A
0 Ratings

Manufacturing Costs

8.1
81%
4 Ratings
N/A
0 Ratings

Supply Chain

5.6

Odoo

56%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
Odoo ranks higher in 4/4 features

Forecasting

4.0
40%
5 Ratings
N/A
0 Ratings

Inventory Planning

4.0
40%
5 Ratings
N/A
0 Ratings

Multi-tier Supply Chain Planning

7.2
72%
4 Ratings
N/A
0 Ratings

Performance Monitoring

7.2
72%
4 Ratings
N/A
0 Ratings

Product Lifecycle Management

7.1

Odoo

71%

Sugar Sell (SugarCRM)

Feature Set Not Supported
N/A
Odoo ranks higher in 7/7 features

Ideation Management

7.1
71%
4 Ratings
N/A
0 Ratings

Requirements Management

7.1
71%
4 Ratings
N/A
0 Ratings

Proposal Management

7.1
71%
4 Ratings
N/A
0 Ratings

Innovation Portfolio Management

7.1
71%
4 Ratings
N/A
0 Ratings

Product Master Data Management

7.1
71%
4 Ratings
N/A
0 Ratings

Vendor Portal

7.2
72%
4 Ratings
N/A
0 Ratings

Project Portfolio Management

7.2
72%
4 Ratings
N/A
0 Ratings

Sales Force Automation

Odoo

Feature Set Not Supported
N/A
8.6

Sugar Sell (SugarCRM)

86%
Sugar Sell (SugarCRM) ranks higher in 9/9 features

Customer data management / contact management

N/A
0 Ratings
8.9
89%
32 Ratings

Workflow management

N/A
0 Ratings
8.6
86%
28 Ratings

Territory management

N/A
0 Ratings
8.8
88%
26 Ratings

Opportunity management

N/A
0 Ratings
8.8
88%
26 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings
8.9
89%
29 Ratings

Contract management

N/A
0 Ratings
8.7
87%
26 Ratings

Quote & order management

N/A
0 Ratings
8.1
81%
24 Ratings

Interaction tracking

N/A
0 Ratings
8.0
80%
30 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.6
86%
25 Ratings

Customer Service & Support

Odoo

Feature Set Not Supported
N/A
8.9

Sugar Sell (SugarCRM)

89%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Case management

N/A
0 Ratings
9.1
91%
24 Ratings

Call center management

N/A
0 Ratings
8.8
88%
19 Ratings

Help desk management

N/A
0 Ratings
8.7
87%
17 Ratings

Marketing Automation

Odoo

Feature Set Not Supported
N/A
8.3

Sugar Sell (SugarCRM)

83%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Lead management

N/A
0 Ratings
8.9
89%
22 Ratings

Email marketing

N/A
0 Ratings
7.7
77%
23 Ratings

CRM Project Management

Odoo

Feature Set Not Supported
N/A
9.0

Sugar Sell (SugarCRM)

90%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Task management

N/A
0 Ratings
9.1
91%
26 Ratings

Billing and invoicing management

N/A
0 Ratings
8.9
89%
18 Ratings

Reporting

N/A
0 Ratings
8.9
89%
24 Ratings

CRM Reporting & Analytics

Odoo

Feature Set Not Supported
N/A
9.0

Sugar Sell (SugarCRM)

90%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.9
89%
24 Ratings

Pipeline visualization

N/A
0 Ratings
9.1
91%
25 Ratings

Customizable reports

N/A
0 Ratings
8.9
89%
27 Ratings

Social CRM

Odoo

Feature Set Not Supported
N/A
8.6

Sugar Sell (SugarCRM)

86%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.8
88%
19 Ratings

Social engagement

N/A
0 Ratings
8.5
85%
16 Ratings

Integrations with 3rd-party Software

Odoo

Feature Set Not Supported
N/A
8.7

Sugar Sell (SugarCRM)

87%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
8.9
89%
19 Ratings

Compensation management

N/A
0 Ratings
8.5
85%
13 Ratings

Platform

Odoo

Feature Set Not Supported
N/A
8.3

Sugar Sell (SugarCRM)

83%
Sugar Sell (SugarCRM) ranks higher in 1/1 features

Mobile access

N/A
0 Ratings
8.3
83%
20 Ratings

Attribute Ratings

  • Sugar Sell (SugarCRM) is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

3.4

Odoo

34%
13 Ratings
8.3

Sugar Sell (SugarCRM)

83%
57 Ratings

Likelihood to Renew

1.0

Odoo

10%
1 Rating
8.2

Sugar Sell (SugarCRM)

82%
26 Ratings

Usability

3.3

Odoo

33%
6 Ratings
8.7

Sugar Sell (SugarCRM)

87%
10 Ratings

Availability

Odoo

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Performance

Odoo

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Support Rating

2.6

Odoo

26%
6 Ratings
9.2

Sugar Sell (SugarCRM)

92%
18 Ratings

In-Person Training

Odoo

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Online Training

Odoo

N/A
0 Ratings
8.0

Sugar Sell (SugarCRM)

80%
1 Rating

Implementation Rating

Odoo

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
9 Ratings

Product Scalability

Odoo

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Likelihood to Recommend

Odoo

The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Mitesh Bhalani | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Pros

Odoo

  • Ignore requests for support
  • continue to collect money from users through micro-charges; apps, supports, etc.
  • Offer no support when they do finally respond, saying that it's the app developer's duty.
  • Creates a system that forces people that are good with software systems to pay for support
Elliott Andrews | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Odoo

  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
David MacDonald | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Pricing Details

Odoo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$20

Starting Price

$0 per year

Odoo Editions & Modules

Edition
Basic$3,060.001
Standard$5,950.001
Pro$21,250.001
  1. per year
Additional Pricing Details
New customers get a discount on the initial number of users purchased. ($20.00 USD instead of $24.00 USD).

Sugar Sell (SugarCRM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$52 per month

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Sell$80.001
Sugar Professional$52.001
Sugar Enterprise$85.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details

Likelihood to Renew

Odoo

Odoo 1.0
Based on 1 answer
No answer on this topic is available.

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Odoo

Odoo 3.3
Based on 6 answers
I would give it an average rating despite being easy to use, but the user interface is very poor and not intuitive at all which makes the whole experience not that good. Also, the system is not mobile friendly at all which is annoying if you want to check something on the go.
Amr Saad | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Odoo

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Odoo

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Odoo

Odoo 2.6
Based on 6 answers
Contacting support with Odoo is still slow and it takes time for support tickets to go to solved status. It requires doing all a research together with support for a complete migration or large modification, it is necessary to have deep knowledge about IT to make any modification on any pre-defined module.
Diego Gamez | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Himanshu Shah | TrustRadius Reviewer

In-Person Training

Odoo

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Odoo

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Odoo

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Odoo

we CAME from NetSuite (and should have stayed there!!) - but we thought Odoo would be better. Brightpearl was too expensive and too slow to implement - and we needed a system that could do the Spanish Legally mandatory Accounting reports...... and even here Odoo fails as no accounts want to have ANYTHING to do with this below-average product - they only want to use PROPER accounting systems that work - strangely? WE SHOULD NEVER have chosen Odoo unfortunately. It will take us a long time to try to recover the money spent and obviously we will NEVER get the lost time and efforts invested back.....!
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Odoo

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Odoo

  • The integration of the support department in the sales processes was easily carried out by implementing Odoo.
  • Improved functionality and UI of the sales and logistics related processes in the company.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Screenshots

Sugar Sell (SugarCRM)

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