What users are saying about
28 Ratings
28 Ratings
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Score 8.6 out of 100
195 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Odoo

The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Mitesh Bhalani | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Odoo
7.0
Sugar Sell (SugarCRM)
Pay calculation
Odoo
7.6
Sugar Sell (SugarCRM)
Benefit plan administration
Odoo
6.0
Sugar Sell (SugarCRM)
Direct deposit files
Odoo
6.7
Sugar Sell (SugarCRM)
Salary revision and increment management
Odoo
7.1
Sugar Sell (SugarCRM)
Reimbursement management
Odoo
7.5
Sugar Sell (SugarCRM)

Customization

Odoo
8.4
Sugar Sell (SugarCRM)
7.9
API for custom integration
Odoo
8.2
Sugar Sell (SugarCRM)
7.8
Plug-ins
Odoo
8.6
Sugar Sell (SugarCRM)
Custom fields
Odoo
Sugar Sell (SugarCRM)
8.4
Custom objects
Odoo
Sugar Sell (SugarCRM)
7.5
Scripting environment
Odoo
Sugar Sell (SugarCRM)
7.7

Security

Odoo
8.9
Sugar Sell (SugarCRM)
8.8
Single sign-on capability
Odoo
8.4
Sugar Sell (SugarCRM)
8.7
Role-based user permissions
Odoo
9.3
Sugar Sell (SugarCRM)
8.9

Reporting & Analytics

Odoo
8.7
Sugar Sell (SugarCRM)
Dashboards
Odoo
9.3
Sugar Sell (SugarCRM)
Standard reports
Odoo
9.1
Sugar Sell (SugarCRM)
Custom reports
Odoo
7.7
Sugar Sell (SugarCRM)

General Ledger and Configurable Accounting

Odoo
8.5
Sugar Sell (SugarCRM)
Accounts payable
Odoo
8.9
Sugar Sell (SugarCRM)
Accounts receivable
Odoo
8.9
Sugar Sell (SugarCRM)
Global Financial Support
Odoo
7.4
Sugar Sell (SugarCRM)
Primary and Secondary Ledgers
Odoo
8.7
Sugar Sell (SugarCRM)
Intercompany Accounting
Odoo
8.5
Sugar Sell (SugarCRM)
Localizations
Odoo
7.7
Sugar Sell (SugarCRM)
Journals and Reconciliations
Odoo
8.8
Sugar Sell (SugarCRM)
Enterprise Accounting
Odoo
8.4
Sugar Sell (SugarCRM)
Configurable Accounting
Odoo
8.8
Sugar Sell (SugarCRM)
Centralized Rules Framework
Odoo
8.5
Sugar Sell (SugarCRM)
Standardized Processes
Odoo
9.1
Sugar Sell (SugarCRM)

Inventory Management

Odoo
8.5
Sugar Sell (SugarCRM)
Inventory tracking
Odoo
8.9
Sugar Sell (SugarCRM)
Automatic reordering
Odoo
7.8
Sugar Sell (SugarCRM)
Location management
Odoo
8.8
Sugar Sell (SugarCRM)
Manufacturing module
Odoo
8.5
Sugar Sell (SugarCRM)

Order Management

Odoo
8.6
Sugar Sell (SugarCRM)
Pricing
Odoo
9.3
Sugar Sell (SugarCRM)
Order entry
Odoo
8.8
Sugar Sell (SugarCRM)
Credit card processing
Odoo
8.2
Sugar Sell (SugarCRM)
Cost of goods sold
Odoo
8.5
Sugar Sell (SugarCRM)
Order Orchestration
Odoo
8.1
Sugar Sell (SugarCRM)
End-to-end order visibility
Odoo
8.9
Sugar Sell (SugarCRM)
Order exception Resolution
Odoo
8.8
Sugar Sell (SugarCRM)

Subledger and Financial Process

Odoo
8.5
Sugar Sell (SugarCRM)
Automated Invoice Processing
Odoo
8.9
Sugar Sell (SugarCRM)
Shared Services Payments
Odoo
8.7
Sugar Sell (SugarCRM)
Billings Management
Odoo
8.8
Sugar Sell (SugarCRM)
Customer Receipt Applications
Odoo
8.3
Sugar Sell (SugarCRM)
Customer Collections
Odoo
8.9
Sugar Sell (SugarCRM)
Revenue Recognition
Odoo
8.9
Sugar Sell (SugarCRM)
Cash Management
Odoo
7.3
Sugar Sell (SugarCRM)
Asset Management
Odoo
8.1
Sugar Sell (SugarCRM)
Travel & Expense Management
Odoo
7.5
Sugar Sell (SugarCRM)
Budgetary Control & Encumbrance Accounting
Odoo
8.7
Sugar Sell (SugarCRM)
Period Close
Odoo
8.7
Sugar Sell (SugarCRM)
Transactions Tax
Odoo
9.1
Sugar Sell (SugarCRM)
Subledger Reconciliations
Odoo
8.7
Sugar Sell (SugarCRM)
3rd Party Accounting Systems
Odoo
8.4
Sugar Sell (SugarCRM)

Project Financial Management

Odoo
7.6
Sugar Sell (SugarCRM)
Budgeting and Forecasting
Odoo
7.9
Sugar Sell (SugarCRM)
Project Costing
Odoo
8.5
Sugar Sell (SugarCRM)
Cost Capture
Odoo
7.6
Sugar Sell (SugarCRM)
Capital Project Management
Odoo
7.3
Sugar Sell (SugarCRM)
Customer Invoicing
Odoo
8.5
Sugar Sell (SugarCRM)
Customer Contract Compliance
Odoo
8.1
Sugar Sell (SugarCRM)
Project Revenue Recognition
Odoo
7.9
Sugar Sell (SugarCRM)
Project Financial Performance Analysis
Odoo
8.0
Sugar Sell (SugarCRM)
Project Financials Dashboard
Odoo
7.5
Sugar Sell (SugarCRM)
Real-time Financial Reporting
Odoo
7.6
Sugar Sell (SugarCRM)
Embedded Business Intelligence
Odoo
6.1
Sugar Sell (SugarCRM)
Project Planning Collaboration
Odoo
6.3
Sugar Sell (SugarCRM)

Project Execution Management

Odoo
7.9
Sugar Sell (SugarCRM)
Project Planning and Scheduling
Odoo
9.0
Sugar Sell (SugarCRM)
Project Manager Dashboard
Odoo
9.1
Sugar Sell (SugarCRM)
Resource Manager Dashboard
Odoo
8.7
Sugar Sell (SugarCRM)
Task Insight for Project Managers
Odoo
8.8
Sugar Sell (SugarCRM)
Project Manager Mobile Functionality
Odoo
8.3
Sugar Sell (SugarCRM)
Team Member Task Collaboration
Odoo
8.6
Sugar Sell (SugarCRM)
Team Member Mobile Functionality
Odoo
8.4
Sugar Sell (SugarCRM)
Project Candidate Search
Odoo
7.1
Sugar Sell (SugarCRM)
Project Candidate Comparison and Analysis
Odoo
7.2
Sugar Sell (SugarCRM)
Defineable Resource Pools
Odoo
6.8
Sugar Sell (SugarCRM)
Defineable Resource Pools
Odoo
6.4
Sugar Sell (SugarCRM)
Talent Profiles
Odoo
6.8
Sugar Sell (SugarCRM)
Real-Time Project Reporting
Odoo
7.2
Sugar Sell (SugarCRM)
Absence Management
Odoo
7.9
Sugar Sell (SugarCRM)
Product Lifecycle Management
Odoo
8.1
Sugar Sell (SugarCRM)

Grants Management

Odoo
7.2
Sugar Sell (SugarCRM)
Award Lifecycle Management
Odoo
7.2
Sugar Sell (SugarCRM)
Spending Control
Odoo
6.9
Sugar Sell (SugarCRM)
Indirect Cost Management
Odoo
7.2
Sugar Sell (SugarCRM)
Billing
Odoo
7.6
Sugar Sell (SugarCRM)

Procurement

Odoo
8.1
Sugar Sell (SugarCRM)
Sourcing Team Collaboration
Odoo
8.3
Sugar Sell (SugarCRM)
Sourcing Analysis
Odoo
7.5
Sugar Sell (SugarCRM)
Bids Analyzed and Compared
Odoo
7.4
Sugar Sell (SugarCRM)
Catalog Shopping E-Commerce for Employees
Odoo
8.1
Sugar Sell (SugarCRM)
Contract Authoring
Odoo
8.2
Sugar Sell (SugarCRM)
Contract Compliance Management
Odoo
8.3
Sugar Sell (SugarCRM)
Contract History
Odoo
8.2
Sugar Sell (SugarCRM)
Contract Renewal Automation
Odoo
7.8
Sugar Sell (SugarCRM)
Contract Repository
Odoo
8.4
Sugar Sell (SugarCRM)
Contract Standardization and Enforcement
Odoo
8.1
Sugar Sell (SugarCRM)
Electronic Signatures
Odoo
8.1
Sugar Sell (SugarCRM)
Invoice Automated Matching
Odoo
8.4
Sugar Sell (SugarCRM)
Purchasing Risk and Compliance Management
Odoo
8.5
Sugar Sell (SugarCRM)
Requisitions-to-Purchase Orders Integrated
Odoo
8.2
Sugar Sell (SugarCRM)
Spend Compliance Management
Odoo
7.7
Sugar Sell (SugarCRM)
Supplier Assessment
Odoo
8.3
Sugar Sell (SugarCRM)
Supplier Communication and Collaboration
Odoo
8.3
Sugar Sell (SugarCRM)
Supplier Management
Odoo
7.9
Sugar Sell (SugarCRM)
Supplier Portal
Odoo
8.3
Sugar Sell (SugarCRM)

Risk Management

Odoo
9.3
Sugar Sell (SugarCRM)
Risk Repository
Odoo
9.5
Sugar Sell (SugarCRM)
Control Management
Odoo
9.5
Sugar Sell (SugarCRM)
Control Mapping
Odoo
8.5
Sugar Sell (SugarCRM)
Control Efficiency Assessments
Odoo
8.7
Sugar Sell (SugarCRM)
Automated Control Assessments
Odoo
9.5
Sugar Sell (SugarCRM)
Assessment Capture
Odoo
8.5
Sugar Sell (SugarCRM)
Issue Detection
Odoo
9.5
Sugar Sell (SugarCRM)
Automatic Notification
Odoo
9.8
Sugar Sell (SugarCRM)
Remediation and Certification
Odoo
9.5
Sugar Sell (SugarCRM)

Logistics

Odoo
6.4
Sugar Sell (SugarCRM)
Transportation Planning and Optimization
Odoo
6.0
Sugar Sell (SugarCRM)
Transportation Sourcing Management
Odoo
6.2
Sugar Sell (SugarCRM)
Transportation Process Integration
Odoo
6.0
Sugar Sell (SugarCRM)
Transportation Execution Management
Odoo
6.0
Sugar Sell (SugarCRM)
Freight Payment Automation
Odoo
6.0
Sugar Sell (SugarCRM)
Trade Management
Odoo
6.0
Sugar Sell (SugarCRM)
Trade Regulatory Compliance Management
Odoo
5.0
Sugar Sell (SugarCRM)
Customs Entry Management
Odoo
7.0
Sugar Sell (SugarCRM)
Customs Document Management
Odoo
7.0
Sugar Sell (SugarCRM)
Customs Document Collaboration
Odoo
7.0
Sugar Sell (SugarCRM)
Fulfillment Management
Odoo
6.7
Sugar Sell (SugarCRM)
Inventory Visibility
Odoo
7.5
Sugar Sell (SugarCRM)
Warehouse Workforce Management
Odoo
7.5
Sugar Sell (SugarCRM)

Manufacturing

Odoo
8.2
Sugar Sell (SugarCRM)
Production Process Design
Odoo
7.8
Sugar Sell (SugarCRM)
Supply Chain Business Flows
Odoo
8.6
Sugar Sell (SugarCRM)
Production Management
Odoo
8.1
Sugar Sell (SugarCRM)
Contracted Manufacturing Management
Odoo
7.6
Sugar Sell (SugarCRM)
Configuration Management
Odoo
8.6
Sugar Sell (SugarCRM)
Work Definition
Odoo
8.0
Sugar Sell (SugarCRM)
Work Execution
Odoo
8.4
Sugar Sell (SugarCRM)
Advanced Fulfillment
Odoo
7.9
Sugar Sell (SugarCRM)
Manufacturing Costs
Odoo
8.6
Sugar Sell (SugarCRM)

Supply Chain

Odoo
8.5
Sugar Sell (SugarCRM)
Forecasting
Odoo
8.5
Sugar Sell (SugarCRM)
Inventory Planning
Odoo
8.5
Sugar Sell (SugarCRM)
Multi-tier Supply Chain Planning
Odoo
8.5
Sugar Sell (SugarCRM)
Performance Monitoring
Odoo
8.5
Sugar Sell (SugarCRM)

Product Lifecycle Management

Odoo
7.5
Sugar Sell (SugarCRM)
Ideation Management
Odoo
7.0
Sugar Sell (SugarCRM)
Requirements Management
Odoo
7.1
Sugar Sell (SugarCRM)
Proposal Management
Odoo
7.5
Sugar Sell (SugarCRM)
Innovation Portfolio Management
Odoo
7.0
Sugar Sell (SugarCRM)
Product Master Data Management
Odoo
7.4
Sugar Sell (SugarCRM)
Vendor Portal
Odoo
8.3
Sugar Sell (SugarCRM)
Project Portfolio Management
Odoo
8.3
Sugar Sell (SugarCRM)

Sales Force Automation

Odoo
Sugar Sell (SugarCRM)
7.6
Customer data management / contact management
Odoo
Sugar Sell (SugarCRM)
7.9
Workflow management
Odoo
Sugar Sell (SugarCRM)
7.9
Territory management
Odoo
Sugar Sell (SugarCRM)
7.6
Opportunity management
Odoo
Sugar Sell (SugarCRM)
8.3
Integration with email client (e.g., Outlook or Gmail)
Odoo
Sugar Sell (SugarCRM)
7.2
Contract management
Odoo
Sugar Sell (SugarCRM)
6.8
Quote & order management
Odoo
Sugar Sell (SugarCRM)
7.7
Interaction tracking
Odoo
Sugar Sell (SugarCRM)
7.0
Channel / partner relationship management
Odoo
Sugar Sell (SugarCRM)
7.6

Customer Service & Support

Odoo
Sugar Sell (SugarCRM)
7.1
Case management
Odoo
Sugar Sell (SugarCRM)
6.3
Call center management
Odoo
Sugar Sell (SugarCRM)
7.8
Help desk management
Odoo
Sugar Sell (SugarCRM)
7.2

Marketing Automation

Odoo
Sugar Sell (SugarCRM)
7.4
Lead management
Odoo
Sugar Sell (SugarCRM)
8.2
Email marketing
Odoo
Sugar Sell (SugarCRM)
6.7

CRM Project Management

Odoo
Sugar Sell (SugarCRM)
7.5
Task management
Odoo
Sugar Sell (SugarCRM)
7.9
Billing and invoicing management
Odoo
Sugar Sell (SugarCRM)
7.0
Reporting
Odoo
Sugar Sell (SugarCRM)
7.5

CRM Reporting & Analytics

Odoo
Sugar Sell (SugarCRM)
7.9
Forecasting
Odoo
Sugar Sell (SugarCRM)
8.2
Pipeline visualization
Odoo
Sugar Sell (SugarCRM)
7.4
Customizable reports
Odoo
Sugar Sell (SugarCRM)
8.1

Social CRM

Odoo
Sugar Sell (SugarCRM)
8.8
Social data
Odoo
Sugar Sell (SugarCRM)
8.8
Social engagement
Odoo
Sugar Sell (SugarCRM)
8.7

Integrations with 3rd-party Software

Odoo
Sugar Sell (SugarCRM)
8.3
Marketing automation
Odoo
Sugar Sell (SugarCRM)
7.8
Compensation management
Odoo
Sugar Sell (SugarCRM)
8.8

Platform

Odoo
Sugar Sell (SugarCRM)
7.1
Mobile access
Odoo
Sugar Sell (SugarCRM)
7.1

Pros

Odoo

  • Keeping a detailed record of all staff.
  • The application can be extended with modules.
  • Simple and intuitive.
  • Simple implementation
  • Relatively inexpensive.
Marouane Tohme | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Odoo

  • Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
  • Enterprise version is as expensive as other ERP in the market.
  • Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.
David MacDonald | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Odoo

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Odoo

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Odoo

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Odoo

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Odoo

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

Odoo

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Odoo

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Odoo

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Odoo

While comparing Direkto with the Odoo, I'd say, only consideration of the UI is enough to see the vital advantage of the latter. Moreover, the specific functions are way [more] easily searchable through the Odoo than in Direkto.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Odoo

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Odoo

  • Easy tracking of customers from prospects to sales.
  • Easy repeat orders customer follow-ups. All historical transactions and communications in one place.
Franz Josef Bautista | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Screenshots

Sugar Sell (SugarCRM)

Pricing Details

Odoo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$20*

* per app/ per user/ per month

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Odoo
8.6
Sugar Sell (SugarCRM)
7.7

Likelihood to Renew

Odoo
Sugar Sell (SugarCRM)
8.2

Usability

Odoo
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

Odoo
Sugar Sell (SugarCRM)
10.0

Performance

Odoo
Sugar Sell (SugarCRM)
10.0

Support Rating

Odoo
Sugar Sell (SugarCRM)
6.3

In-Person Training

Odoo
Sugar Sell (SugarCRM)
9.0

Online Training

Odoo
Sugar Sell (SugarCRM)
8.0

Implementation Rating

Odoo
Sugar Sell (SugarCRM)
9.0

Scalability

Odoo
Sugar Sell (SugarCRM)
9.0

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